# MyVanilla — user reviews > 74 indexed App Store user reviews of MyVanilla by HI Technology Corp, rated 2.00/5 from 286 ratings. - Source: https://appshunter.io/ios/app/myvanilla/id906405911/reviews - App overview in markdown: https://appshunter.io/ios/app/myvanilla/id906405911.md - Rating breakdown: 5★ 48 · 4★ 17 · 3★ 13 · 2★ 23 · 1★ 185 ## What do users think of MyVanilla? Overall sentiment: negative **Pros** - 🚀 Fast ACH payment processing - 📱 App works well on iPhone - ⏰ Late-night customer service availability - 💳 Convenient prepaid card option **Cons** - 🚫 Card frequently declines despite sufficient balance - 💸 Multiple hidden fees (loading, per-transaction, inactivity) - 🔐 Unexplained card blocks and holds - 📞 Extremely long customer service wait times (hours) - 🤖 Automated phone system with no human representative access - ❌ Inability to activate or register cards - 🔒 Excessive personal information requests - 💰 Money held hostage or stolen from accounts - ⚠️ Fraudulent charges and unauthorized transactions - 🚫 Card marked as invalid or missing card numbers - 📧 Limited contact options (mail/phone only, no email support) **Commonly reported bugs** - App crashes on login - Persistent 'Server Error' messages - App hangs on splash screen - Login functionality unavailable - Error code 100 on app startup - Website system errors and glitches - App incompatible with iOS 12 - Blank screen before crash - Registration error messages despite correct information - Website frequently down or non-functional - Captcha login extremely frustrating and archaic **Most requested features** - Email-based customer support option - Improved account registration process - Clear fee disclosure on packaging - Online money loading capability - Username creation option in app - Faster account verification process - Better app design and modernization - Sign-up functionality in mobile app ## Newest reviews (19 of 74) ### 1/5 — Waste of money *2023-05-24* I can't comment on the app, because the card they sold me was invalid on its face (missing card number). All they can do is issue me a new card, hopefully within two weeks, at which point it will be too late to give as a gift. ### 1/5 — worst app and card of all time especially the service🤦‍♂️ *2023-05-17* i have one of these gift cards right and like not even 2 days of my having it it gets put on for no reason at all 🤔, i call customer care and get put on hold for a representative and end up spending ages on hold, no representative 🤵‍♂️, no paper 💵, and worst of all you have to spend so long listening to the crappy music they put no effort into 🎸💦💧🌊, along with the 1950s quality recording of someone telling you to wait and be patient every 30 seconds like i didn’t hear what they said 30 seconds ago, nor a minute ago, and every other time they repeated it. as of now the card is still on hold but do yourself a favor and never get one of these crappy made cards and save yourself decades of waiting on their customer service line with no representative appearing in the end result, if they even have any. by taking this note i’m positive you will for sure have saved yourself one humongous headache. 🤦‍♂️🤦‍♂️ ### 1/5 — worst app of all time *2023-04-14, version 3.2.2* like idk how much worse an app can get ### 1/5 — It’s the absolute Worse Gift card!!! *2023-02-08* Don’t you ever think to buy gift card from Vanilla! It’s the biggest scam! Horrible absolute HORRIBLE CUSTOMER SERVICE!! Holding the phone for HOURS!! Listening that garbage music, and every minute..”please remain on the Line until the next representative !!!” And of course the $100 gift card was not used once! But I was holding the line the total of 4 hours if not more! Filing a fraud over a month ago. That was the first time I was planning to use this card.. on a gas station.. then and there the card informations was stolen, and couldn’t even use the card for gas. Then for curiosity I did checked the balance, and instead of $100, my balance was $28.🤔????? So the card was used for Target online purchase. Filed a case, and ever since. No response, no card, no money! HORRIBLE! Do not buy this for anyone, unless you want to give a headache to your family or friend.. ### 1/5 — Literally worthless *2022-10-23, version 3.2.2* Literally. Can’t even log in. ### 1/5 — I hate it *2022-07-27, version 3.2.2* I tried logging in and it took me like 1 hour and then I went to scan my debit card and they’re asking for way to much information that I deleted it and it’s not just that when I scanned my debit card it took so long worst credit/debit card app BOO 👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤛👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎it even charged me fees and I had to send my location just for them to know where to replace a deposit ### 1/5 — Just Don’t *2022-03-27* Please do yourself a favor and don’t get a MyVanilla card. You can’t even load it online. You have to go to select locations just to put money on it where they charge you fees for loading it. They also take money from the card after a certain period of time. And half the time the card doesn’t even work when trying to make a purchase. Complete scam and this app is pointless. ### 1/5 — Horrible Card, App, and Custom Service *2021-12-02, version 3.2.2* Wouldn’t Recommend ### 1/5 — a customer for 6 years+ *2021-08-04, version 3.2.2* Myvanilla has a terrible wait time online to talk with a representative. Before you can even get someone on the phone you must chose one of their new options which none of them were even close to my problem that needed to fixed. Mind you I was disconnected from their system several times. With covid-19 the high anxiety that I experience from OCD and ADHD is off the charts so dealing with something so annoying I waited almost 2 years to fix, knowing I have $300 on a prepaid card that I’ve never been able to use. The blocked my card for no reason, not the starter card you get at the store but the one mailed to you with your name on it after you register all your info. That’s how I knew it was blocked, I even took a picture of the screen showing it blocked for proof. And the same screen showing that they had deducted $36.00 from my balance. I have never used this card! On top of that my passcode that I’ve had the same 4 digit number and NOT forgotten, as it’s my daughters birthday, was not the same. The representative that helped me said that passcodes are not allowed to be two repetitive numbers, well that’s not true or I never could have set that as my passcode 5-6 years ago. After I use this card, I will not add more cash to the card but destroy it as well as leave hundreds of bad reviews online to warn other people of their bad business and fraudulent charges. You might as well use a regular local bank that charges high monthly fees because it’s still cheaper then this one. I should’ve stayed with Wells fargo bank then this company that rips me off $36.00 for no reason and charges me $1.00 per transactions when I us it for online shopping only anyways. Nikki M., California ### 1/5 — Worst App, and service *2021-04-26* Literally the worst prepaid card ever. I had put $395 on card to pay a bill, downloaded the app, got it all set up and was never able to log in again. Called to make my bill payment for $385 and it declined with insufficient funds. Tried to get into app to no avail, tried calling customer service, not able to get through so thankfully my car loan service kept running the card until we got to the amount that would go through. $380 finally was the winner. Well my question is where did that other $15 go? I added up all the fees and could not get any where near the fees associated with not having made any purchases with it yet. So the card I just received in the mail with my name on it has already made it to the trash! I highly recommend no one gets this card. I also live in a small town and spoke with management on where I purchased the card and suggested they rid themselves of these cards. I surely hope they do. Netspend I used to use years ago and they were great. I highly recommend Netspend!! ### 1/5 — I cant even sign into the app *2021-03-20, version 3.2.2* The app doesn't let me sign up, it will only let you login which I don't have an account. ### 1/5 — How have these people not been shut down yet? *2021-03-15, version 3.2.2* I bought this card so I could buy things online without using my actual debit card but when I tried getting something on Amazon the payment wouldn’t go through. I tried signing in on the website but apparently my account is invalid. As for the app, it was down the second I first opened it. I’m going to call them later in the day and cancel my card. Ain’t no way I’m feeding my money to these pigs. Seriously if y’all are considering getting this card then don’t. It’s not worth your time. ### 1/5 — If I could rate it lower I would *2021-03-06, version 3.2.2* This is deadass a scam ### 1/5 — Trash *2021-02-28, version 3.2.2* I got one of these cards at the store and it took us 4 hours to try to activate it ### 1/5 — Worst card ever it doesn’t work *2020-12-07, version 3.2.2* They don’t have nothing good ### 1/5 — You will be hostage *2020-12-05, version 3.2.2* Your money will be held hostage. Worst company I have EVER encountered absolutely steer clear of them ### 1/5 — I’m disappointed *2020-11-27, version 3.2.2* At first I liked this card but then after login out of my account I tried to log back in and it telling me invalid data for username I was like what really I need help on fixing it ### 1/5 — worst card ever *2020-09-30, version 3.2.1* it locked my card for absolutely no reason, and i cant unlock it ### 1/5 — Mastercard myvanilla card *2020-08-22, version 3.2.0* Purchased this morning. Unable to register for use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Card *2025-06-17, version 3.2.2* Bought a 50$ gift card from vanilla activated it waited 24 hours it declined every single thing i tried to buy called customer service they said they couldn’t do anything about it DONT BUY VANILLA GIFT CARDS!! ### 1/5 — Scam *2025-06-14, version 3.2.2* They only want your personal information and steal your money. Customer service is bad and rude. Sue this company ### 1/5 — Please do not buy *2024-07-21, version 3.2.2* Do Not buy do not load your money onto this card they hardly ever work you will not get your money until 30 days or longer ### 1/5 — criminal *2024-05-25, version 3.2.2* Evil will have its day ✝️🙏 ### 1/5 — Very poor customer service! *2024-05-06, version 3.2.2* Cannot SPEAK to ANYONE!! I cannot get any answers at all about my user name or password. VERY POOR SERVICE!! ### 1/5 — Scam to steal your money *2024-03-12, version 3.2.2* It seems to be a scam to harvest your login information so they can steal your gift card balance. ### 1/5 — DO NOT USE *2023-11-20* I’m so fed up with MyVanilla! My card was flagged so they deactivated it THEY DONT EVEN TELL YOU I called support to get the card reactivated so I could get gas now I have to wait 7-14 days for a new card. I tried to tell them I’m the only one that uses the card and listed my recent transactions and cost which they confirmed but still refused to reactivate it. I’m through with this company. When my new card comes I’m withdrawing all the money and calling to deactivate the card and taking my business to a different card company. No one should use MyVanilla PERIOD. ### 1/5 — VANILLA IS A SCAM! *2023-10-05* This company is a complete scam! Can’t use my money despite the fact I’ve waited the 24 hours, my card is active, I have plenty of balance on my card, and no other rules for the use of the card is applicable for my case! Their website works about 20% of the time, otherwise I get a system error. The only way to contact them is through the mail (not EMAIL, I mean MAIL), or their crappy customer “care” number that’s completely automated and gives you no chance to speak to a human. It’s unbelievable this card is sold in every major retail store yet you can’t spend your money! This company deserves to be sued and every person in charge needs to be in prison for FRAUD. I will be attempting to get a refund from the store I bought this from. RUN AS FAR AWAY FROM VANILLA AS POSSIBLE! ### 1/5 — Doesn’t even work *2023-07-19, version 3.2.2* Nope, don’t even try ### 1/5 — Terrible App!!!! *2023-05-29, version 3.2.2* I do not have a user name and there is NO option to get one. I have no idea what I have on my card and I am trying to find out why I keep getting declined for payments online when I JUST ADDED MONEY!!! SO DISGUSTING! ## Most praised reviews (8 highest-rated) ### 5/5 — Love MyVanilla *2020-04-12* Great experience using MyVanilla card every time. Never any issues. They also process ACH payments super fast. App works perfect on my iPhone. ### 5/5 — You never register your name *2020-03-15, version 3.1.0* The last Review is the was dishonest, vanilla only sell prepaid cards where you only need to enter your zip code unless you were paying monthly in that case I reply as obviously. ### 5/5 — Great card *2019-09-25* Us timer service is amazing and the best from any company so far. I called them at 11pm not expecting an answer but I got hold of a representative. I love the late hours and fast response. Only thing I don’t like is the $1.00 fee every time I spend anything. ### 3/5 — Jen *2021-01-01, version 3.2.2* It good app and bad ### 3/5 — Please fix *2019-10-14, version 3.0.1* My app is currently crashed and I am in the middle of a deposit now how do I fix this ### 2/5 — Not a great card *2020-04-23, version 3.1.0* I went to purchase a card and I did so but when I tried to use it I would refuse to get used.I would not recommend buying one ### 2/5 — Account purchase *2019-04-15, version 3.0.1* I have a balance that’s above the amount that I am trying to purchase, but I get a feedback from Vanilla saying account declined. Deborah ### 2/5 — Bad, bad bad *2018-11-05, version 3.0.1* This app needs a lot of work. It constantly crashes and constantly gives you error codes and “please contact support”. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*