# MyVeteransUnited — user reviews > 322 indexed App Store user reviews of MyVeteransUnited by Mortgage Research Center, LLC, rated 4.90/5 from 16,482 ratings. - Source: https://appshunter.io/ios/app/myveteransunited/id1622679940/reviews - App overview in markdown: https://appshunter.io/ios/app/myveteransunited/id1622679940.md - Rating breakdown: 5★ 15,655 · 4★ 713 · 3★ 50 · 2★ 21 · 1★ 43 ## What do users think of MyVeteransUnited? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Streamlined and efficient process - 💡 Helpful app features - 🤝 Knowledgeable and supportive team - 🎉 Smooth and stress-free experience **Cons** - 🐛 Occasional app issues or glitches - 💻 Limited functionality of the app compared to website **Commonly reported bugs** - Login screen freezes - Incompatibility with older devices **Most requested features** - Implement Face ID or biometric login - Improve the Bill Pay Center integration within the app ## Newest reviews (20 of 322) ### 5/5 — Highly Satisfied Customer *2026-07-30, version 4.1.6* The application was very easy to set up and use throughout the entire home buying process. Representatives were engaged and helpful from start to finish and just about every part of the process was available for review online. This definitely made our first home purchase great! ### 5/5 — Easiest Process You’ll Ever Get to Do *2026-07-28, version 4.1.6* The entire process was fast and simple. As long as you get the required documentation to them when it’s needed, they do the rest. From the front end work to the very last detail, VU has it covered and it’s all included in their service. Ryan, Desi and Team. You guys ROCK! ### 5/5 — House buying easy *2026-07-24, version 4.1.6* This app has made everything so smooth ### 5/5 — Great app *2026-07-23, version 4.1.6* Great app, very easy to use simplified everything for a first time home buyer like myself. ### 4/5 — 4 stars. No one gets a 5 *2026-07-23, version 4.1.6* They were excellent in telling me what to do next. Not so great at getting back if I had questions. Still overall I strongly recommend them. ### 5/5 — Awesome *2026-07-22, version 4.1.6* These folks were amazing, all I heard was horror stories and how terrible buying a home was, but I can say this was a very easy time and no stress unless I caused it for myself worrying lol but all around five stars ### 5/5 — Thank you *2026-07-20, version 4.1.6* I got a chance to Work with Chris, Cooper and Brittney at Veterans United. They are amazing by walking me through the whole home buying process since it was all new to me. I could not ask for a better team and would not be able finish without there help. Thank you so much ### 5/5 — Fantastic team *2026-07-18, version 4.1.6* Fantastic team of people! Made the process seamless and easy! ### 5/5 — Awesome Team *2026-07-17, version 4.1.6* MyVeteransUnited has been awesome to work with on obtaining a pre-approval for buying a house. Everyone we’ve worked with has been helpful and knowledgeable. The process was fast and easy. ### 5/5 — The Process! *2026-07-14, version 4.1.5* Really happy with the whole process! Everyone has been super helpful and supportive and the process has been painless. Thank you all for your professionalism! MAJ(R) Vincent R. Eberhart Jr. ### 5/5 — Great TEAM!!! *2026-07-08, version 4.1.5* John and Cole have been a tremendous help to our families new chapter!!! We are homeowners!!! ### 5/5 — Dudu & Bubu home forever *2026-07-01, version 4.1.4* We had an amazing experience with my veteran united team throughout my home buying process. They made everything easy to understand and helped me every step of the way. I appreciate their support. I highly recommend veteran united for my veterans or military family! ### 5/5 — Great team to work with! *2026-07-01, version 4.1.4* Everyone is absolutely awesome to work with! They are super friendly and down to earth and an amazing team that makes the whole process feel smooth! ### 5/5 — Amazing staff *2026-06-29, version 4.1.4* Amazing staff they made the whole process low stress. ### 5/5 — Alex and team are great *2026-06-25, version 4.1.4* This is our second loan with Veterans United and Alex Dickherber. He is the best . We have moved 22 times over our marriage and these last two were the most seamless loan process of any. ### 5/5 — Incredible team *2026-06-24, version 4.1.4* Really happy with how available and organized VU handled everything! Customer service and support was outstanding. ### 5/5 — Outstanding company with even better people. So easy to work with. *2026-06-24, version 4.1.4* Amazing people and company. So easy to work with and knowledgeable. ### 5/5 — Easy and Stress free *2026-06-23, version 4.1.4* The whole time was amazing!!! They made the process super smooth and less scary. Very attentive and easy to work with. Will definitely reach out if I buy again and most definitely recommend. ### 5/5 — Outstanding. *2026-06-15, version 4.1.4* The app is easy to use, functions properly. My team is genuinely amazing at helping. This is the place to be! ### 5/5 — Wow! *2026-06-12, version 4.1.4* This is the second home that I have bought through Veterans United and both times they have been amazing. Their app made it extremely easy to keep an eye on the process and update items needed. I highly recommend any and all veterans to use them when buying a home. Great team and I am very thankful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Log in over and over *2026-05-31, version 4.1.4* Log in, password, Face ID, then log in again then use text code. Ridiculous ### 1/5 — Too many bugs. *2026-05-08, version 4.1.4* it worked well while I was getting the loan. After that, to make payments you need to log in twice. There’s a link to view statements but it won’t open. If you use a web browser on your phone it tries really hard to get you to use the app which doesn’t work. Now my loan is serviced by Carrington and it is more useless and inconvenient to make payments ### 1/5 — Couldn’t make a mortgage payment *2026-03-17, version 4.1.1* Tried to make a payment, but couldn’t and kept getting an error message. Defeats the purpose of having this app on my phone. Therefore, I deleted it from my mobile device. ### 1/5 — Do better *2026-03-05, version 4.0.1* A company this size should have a damn app that actually works! Always an issue logging in! Never remembers that selected Face ID. And get rid of the DAMN remove button next to the account on the payment page!!! ### 1/5 — Poor biometrics *2026-02-14, version 3.13.0* Signing to your account is a pain. Face ID is disabled almost everytime I sign out. I have to use the whole username/password plus text and email just to sign it every single time. Unlike other banking apps that stores your Face ID for a long time, this app doesn’t do that. In addition, the app literally is just a mobile version of the site. Everything you do is website based.click a link on the menu? It goes to the website😒😒 ### 1/5 — Account logs out *2026-02-02, version 3.13.0* Personally can not stand this app, it never enables Face ID (even after repeatedly giving approval to do so) Always has to reroute me to the website to then do everything from there. Also careful with their provider programs they try to sell. When going through your home set up process they had a number that directed me to a scammer and then when setting up internet they were more expensive then just calling the providers directly. When they swear they have special offers only for you. ### 1/5 — Not a real app *2026-01-11, version 3.12.3* This isn't a real app. It's just a wrapper around their website and it doesn't keep you logged in. So there's not really an advantage to using this rather than just going to the website. ### 1/5 — App is slow and unresponsive. *2025-12-04, version 3.12.3* This review has nothing to do with the company it self but the app. I have been using this app for over a year now and it hast changed. Loading takes forever and sometimes doesn’t work. For most important things you may want to do it will send you on a link, such as checking your statements and what not. It is better and more convenient to simply use a computer and log in online. ### 1/5 — 1 out of 5 star *2025-10-11, version 3.12.3* Face ID is useless because it resets everytime! The app is just a mobile version of their website. Everything you do goes through their website. You have to login with your email and password everytime you click on any links. You log in on the app, you click something and you have to log in again. It’s the most useless app I’ve ever used. ### 1/5 — Face ID *2025-10-10, version 3.12.3* Face ID never works. Have to log in, send verification code every single time I log in. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing experience *2026-08-26, version 4.2.1* Cole and team were absolutely incredible, the entire process was amazing, our loan team communicated very clear and timely with us, I couldn’t be happier ### 5/5 — Needs well met *2026-08-26, version 4.2.1* Not knowing much of what it takes to complete a purchase it’s rewarding to have experienced people to aid and guide you along with gentleness and care. It was rough getting tasks done but we endured and made it through… Thankful for the help and advice… ### 5/5 — MyVeteransUnited *2026-08-25, version 4.2.1* The team concept worked very well. ### 5/5 — Realator *2026-08-23, version 4.2.1* Charles was one of the best people its rare to meet a man dedicated to his profession ### 5/5 — My loan adventure *2026-08-21, version 4.2.1* I had a real Learning experience, but they were there to help me through it otherwise I don’t think I would’ve made it. Thank you my Veterans United. ### 5/5 — Loan process and team *2026-08-20, version 4.2.1* The team we’ve been working with from day one has been phenomenal! 100% recommendation for all veterans to use VU! ### 5/5 — Great team *2026-08-19, version 4.2.1* Veterans United has a really good process for helping vets buy a home. They emailed us at every step, helped us figure some things out, and answered all our questions. Daily we were told where we were in the process, and what we needed to do. We were able to close on time, and were prepared for turning on our utilities and moving in. This was a very pleasant experience. ### 5/5 — Great experience *2026-08-18, version 4.2.1* Great people ### 5/5 — Awesome team *2026-08-09, version 4.2.1* Awesome app, easy to use, easy process and good service. Great work 👌 ### 5/5 — Awesome experience *2026-08-05, version 4.2.1* Buying a house can be a nerve racking experience and I was driving my own self crazy during this process but Victoria Elliott and her team at My Veterans United really eased my worries,they walked me through the entire process,answered all my questions (and I had many) all in all it was great working with these people,I highly recommend if you’re in the market to buy a house do yourself a favor and get with Victoria and the people at MyVU trust me you won’t be disappointed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*