# myVEVO — user reviews > 88 indexed App Store user reviews of myVEVO by Department of Home Affairs, rated 4.00/5 from 28 ratings. - Source: https://appshunter.io/ios/app/myvevo/id988252820/reviews - App overview in markdown: https://appshunter.io/ios/app/myvevo/id988252820.md - Rating breakdown: 5★ 19 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 5 ## What do users think of myVEVO? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 👍 Helpful for checking visa status - 👍 Convenient - 👍 Valuable tool for permanent residents - 👍 Well informed - 👍 Easy to navigate - 👍 So fast easy to get my details - 👍 Best apps to track visa status - 👍 Very useful and convenient - 👍 Great progress - 👍 Nice and safe - 👍 Excellent application - 👍 So convenient thank you - 👍 Good app - 👍 Works really really well **Cons** - 🐛 App unusable - 🐛 Not working - 🐛 App not working - 🐛 Error - 🐛 Crashes on launch - 🐛 Instant crash - 🐛 Freezing app - 🐛 Keeps freezing my phone - 🐛 Disconnect all the time - 🐛 Really bad - 🐛 Utter utter crap - 🐛 Pointless app - 🐛 Trash - 🐛 Can't use - 🐛 Worst and useless app - 🐛 Not useful app - 🐛 Impossible on Iphone - 🐛 Flawed - 🐛 App unusable - 🐛 Limited of use on the application - 🐛 Incorrect details - 🐛 Wont let me update my details - 🐛 Wont give you details for anyone to help you - 🐛 App is not working - 🐛 Does not work - 🐛 Not working anymore - 🐛 Loading forever - 🐛 Submit button leads to loading forever - 🐛 Not working any more - 🐛 Can’t login - 🐛 Said “no connection” - 🐛 Does not work with iOS 16 - 🐛 Says not connected to internet after iOS 16 update - 🐛 Fix the “check your internet connection” bug guys - 🐛 Said no internet connection - 🐛 Bug - 🐛 Cant connect?!!? - 🐛 Just stopped working - 🐛 It said lost of internet connection during the time I am wifi area - 🐛 Transaction reference number (TRN) prompt only takes numbers. - 🐛 My TRN is mostly letters. Incredibly frustrating!!!!!! - 🐛 This app does not work. - 🐛 Even after entering the correct reference number it does not get submitted. - 🐛 Hopeless app. - 🐛 Not useful at all. - 🐛 i didnt even ask to download this but DPD forces me to. Livid. - 🐛 Doesn’t accept my details anymore - 🐛 Nothing has changed yet it won’t work - 🐛 Can’t navigate to another app like gmail to get visa details. - 🐛 DOB field is defaulting to current date and can’t change it. - 🐛 WORST app ever. - 🐛 Please fix it asap - 🐛 Doesn’t work since last week - 🐛 After putting my information it’s just loading and not opening any documents. - 🐛 Poor app - 🐛 Does not work as suggested - 🐛 App not working - 🐛 Not working - 🐛 Loading forever - 🐛 not good - 🐛 cannot login - 🐛 Only numeric input for the visa grant number field which is actually alphabetical. Do you even test ? - 🐛 Transaction number is alphanumeric , entry limited to numbers. - 🐛 Fix this bug please. - 🐛 It’s good to have this App coz it’s really helpful to check and to know the results of my visa ,but the thing is I can’t fill my Immi Card details ,all the time I fill it say I’m entering the wrong details,buts the only details that I have with my Granted Visa copyright. - 🐛 I hope you will check on it. - 🐛 Please can you let me know which one is my Immi card number - 🐛 Very convenient but needs fixing - 🐛 Good to have an app to check the visa details but in my case i tried to login using my Transaction Reference Number (TRN), which I couldn’t because my TRN is in letters and the app doesn’t allow you to switch from numeric keypad to keyboard. - 🐛 Hope this issue will be fixed in coming days. - 🐛 I lost my Passport and my Visa I don’t know the Number what can I do - 🐛 please put document details just under document type, it is so confusing currently. - 🐛 Also, please allow app remember my previous choosen document type and it’s details - 🐛 Middle of the road - 🐛 Super convenient when it works. - 🐛 However, it doesn’t update to reflect current document details, which is important, so you still have to go online to get your correct and updated visa information anyway. - 🐛 I can’t believe nobody thought about this - 🐛 How could whoever designed this app be so dumb that when you open the app in ios, select document type “passport, DFTTA..” and the go to introduce the reference number (which for a visa is an alphanumeric field) the app only allows you to enter numbers... are you kidding me? - 🐛 Also they offer face recognition and of course ir doesn’t work... - 🐛 scummiest scums Hypocrites - 🐛 I have been for 10 years I'm Australia and until now they processing my Documents - 🐛 most racist Most evil - 🐛 They Don't care about anyones future they try there best to fail you and put you down - 🐛 Australia is 7.692 million km² - 🐛 How hard it it is to give me a simple stupid paper to continue my life like anyone else - 🐛 No No they see people of other nations lower than them - 🐛 Updated not work - 🐛 The apps upgraded but not working anymore. - 🐛 Doesn’t work - 🐛 Every time I try to use it I get a pop up saying ‘no connection’. - 🐛 And I can’t use the website as that’s even worse than the app. - 🐛 Keep disconnect and all detail loss - 🐛 its hard for me to fill the form when i need to swicth to other apps to copy the detail. - 🐛 i have to refill the form everytime i go to other apps or home button of my iphone.. this really suck - 🐛 DOB - 🐛 This updated Vevo App will not let me enter my dob and therefore proceed. - 🐛 It keeps defaulting to today’s date - very frustrating! - 🐛 Have now resorted to downloading a paper copy. - 🐛 Whats Waste of time!! - 🐛 Unable to switch to other visa types - 🐛 Cannot switch to app which states abt other types of visas. - 🐛 Kindly tell how to do it. - 🐛 Gingernut - 🐛 Oh chill-out everyone!.. Sure, it has a few little bugs but most of the time it works really well and DOES save you LOTS of time!!... I like it.. - 🐛 Does not work - 🐛 It keeps saying check connection! - 🐛 根本用不了 - 🐛 闪退 - 🐛 Jalil - 🐛 It simply does not work if you need it for employment do not rely on it because it will let you down - 🐛 Doesn't work - 🐛 Worked the first time and now just keeps freezing my phone. - 🐛 How did this pass any app stores tests is beyond me.. - 🐛 Don't waste your time downloading. - 🐛 Great progress - 🐛 Finding my in effect visa among many emails is a time-consuming, sensitive task for which I have to go through lots of emails and enter lots of passwords. - 🐛 The app offers direct, prompt, secure access to my visas. - 🐛 However, there are a few problems in connection sometimes. - 🐛 Nice and safe - 🐛 There's a small bug when in the birthdate section, it won't work if it's not set from year to day. - 🐛 The app itself is really cool, I can clearly see the status of my visa! - 🐛 Really bad - 🐛 Disconnect all the time . - 🐛 We can not change the apps to check other things or will be disconnect, it's really bad - 🐛 Crash! - 🐛 New version does not pass the info required page. - 🐛 Please fix. - 🐛 Instant crash - 🐛 Wouldn't open at all - 🐛 Can't open the app after update - 🐛 Cant open the app, immediately crash everytime i try to open the app after the recent update. - 🐛 Crashes on launch - 🐛 It would help if the updates were tested before releasing. - 🐛 The latest version crashes on launch. - 🐛 Mr - 🐛 The app is not opening at all after updating!!! - 🐛 Where's the Music Videos?? - 🐛 Just installed. No Music Videos?!?!? Guess I'll have to continue using YouTube to watch. 😡 - 🐛 Excellent application! - 🐛 A very simple way to track your AU visa status and obtain all necessary information about it. - 🐛 Great app! - 🐛 DOB field is a joke!! - 🐛 Unfriendly and non-interactive … endless scroll back to the year of birth (starting from current date and I’m a “Baby Boomer”, go figure!)👎👎👎 - 🐛 At first, I was having difficulties putting an exact birthdate. - 🐛 Turns out that you need to click the “arrow” that points downward beside the Month/Year info. - 🐛 It should point to the right direction to show the exact dates selection. - 🐛 After that it was a breeze! - 🐛 Cannot add date of birth - 🐛 Who made this app? - 🐛 Can’t enter date correctly and then can’t modify date. - 🐛 So what’s the point? - 🐛 Cant login - 🐛 Why i cant login since last week?? - 🐛 App is not working by using IOS software - 🐛 Said “no connection” for 2 weeks. - 🐛 I can’t check my visa expire date. - 🐛 The date entry section of the app does not allow to modify the date! - 🐛 Did anyone test it that does not have an end of month birthdate? - 🐛 Just not working - 🐛 Apparently you can check one by one. - 🐛 No way that you can list all visa you have on the application. - 🐛 Still have to work on the website for full functionality. - 🐛 date of birth selector cannot select day, so app basically useless in iOS26 - 🐛 Universe - 🐛 It is a valuable tool for permanent residents to prove their status in Australia. - 🐛 The various visa options can be a bit confusing at the beginning but departmental staff are helpful over the phone to guide you to the right web page. - 🐛 I would rate VEVO 9 of 10 for user experience. - 🐛 Well informed - 🐛 Helpf - 🐛 Fast And Efficient - 🐛 Absolutely providing the complete and perfect needed service required - 🐛 Tremendous - 🐛 Wont let me update my details. - 🐛 Wont give you details for anyone to help you - 🐛 Incorrect details **Commonly reported bugs** - Date of birth selector not working - App crashes on launch after update - App freezes frequently - Connection errors ('no connection' message) - Cannot log in - Reference number field only accepts numbers - App closes when selecting country - DOB defaults to current date and cannot be changed - App does not update to reflect current document details - Face recognition not working - App not working on iOS 16 - Submit button leads to infinite loading - Transaction reference number field accepts only numbers - App not opening after update - Date entry section does not allow modification - Cannot update details - Unable to list all visas - Cannot switch to other visa types - App disconnects frequently - Reference number does not match current visa error **Most requested features** - Allow app to remember previous selections - Display document details directly under document type - Add a logout button - Allow switching to other visa types - Add functionality to ask questions related to visas - Run in background when switching apps - Save VEVO check results - Remove 'from' email requirement - Allow alphanumeric input for reference numbers - Fix date entry issues - Improve face recognition functionality ## Newest reviews (10 of 88) ### 2/5 — Is this accurate? *2025-12-10* Dont know if this is up to date, but it should give you a rough timeframe. ### 5/5 — Great *2025-11-27, version 3.2.0* Easy to use ### 4/5 — Fair App *2025-01-19, version 3.0.2* At first, I was having difficulties putting an exact birthdate. Turns out that you need to click the “arrow” that points downward beside the Month/Year info. It should point to the right direction to show the exact dates selection. After that it was a breeze! ### 2/5 — Flawed *2024-09-08, version 3.0.2* Can’t enter date correctly and then can’t modify date. So what’s the point? ### 5/5 — Best *2024-02-06* Best apps to track visa status … Thank you so much. Lot’s of thanks from Nepal 🙏 ### 1/5 — Said “no connection” *2022-09-28, version 2.11* Said “no connection” for 2 weeks. I can’t check my visa expire date. ### 1/5 — Does not work with iOS 16 *2022-09-27, version 2.11* Says not connected to internet after iOS 16 update ### 1/5 — Error *2022-09-26, version 2.11* Not able to check visa says internet connection but I am using wifi. Has been like that for a while. PLZ FIX! ### 1/5 — Fix the “check your internet connection” bug guys *2022-09-26* For the last four weeks before the upload of this review I’ve tried to login to the account to see if there’s any progress on the application to find myself stuck with the same error on different devices, please help us having our mind at ease by fixing this error. ### 2/5 — Not working *2022-09-25, version 2.11* Said no internet connection ## Most critical reviews (10 lowest-rated) ### 1/5 — Incorrect details *2026-06-10, version 3.2.0* Wont let me update my details. Wont give you details for anyone to help you ### 1/5 — App unusable *2025-12-11, version 3.2.0* date of birth selector cannot select day, so app basically useless in iOS26 ### 1/5 — Good if it only worked *2025-06-30* The date entry section of the app does not allow to modify the date! Did anyone test it that does not have an end of month birthdate? ### 1/5 — Not working now *2025-03-23, version 3.1.0* Just not working ### 1/5 — Visa List *2025-03-18* Apparently you can check one by one. No way that you can list all visa you have on the application. Limited of use on the application. Still have to work on the website for full functionality. ### 1/5 — DOB field is a joke!! *2025-02-18, version 3.0.2* Unfriendly and non-interactive … endless scroll back to the year of birth (starting from current date and I’m a “Baby Boomer”, go figure!)👎👎👎 ### 1/5 — Cannot add date of birth *2024-10-07, version 3.0.2* Who made this app? ### 1/5 — Cant login *2024-07-09, version 3.0.1* Why i cant login since last week?? ### 1/5 — can not login since today *2023-09-20, version 2.11* can not login since today ### 1/5 — App is not working *2023-06-15* App is not working by using IOS software ## Most praised reviews (10 highest-rated) ### 5/5 — Very helpful *2026-08-15* For individuals of our age who’s kids are settled at Australia, this app is very simple & informative ### 5/5 — Information *2026-07-24* Perfect ### 5/5 — Tremendous *2026-05-14, version 3.2.0* Tremendous ### 5/5 — Thankyou *2026-03-19, version 3.2.0* Universe ### 5/5 — My VEVO *2026-02-19* It is a valuable tool for permanent residents to prove their status in Australia. The various visa options can be a bit confusing at the beginning but departmental staff are helpful over the phone to guide you to the right web page. I would rate VEVO 9 of 10 for user experience. ### 5/5 — Well done *2026-02-12, version 3.2.0* Well informed ### 5/5 — VEVO check *2026-02-02* Helpful Fast And Efficient ### 5/5 — Mr. SAMER AL-LAFI *2026-01-10, version 3.2.0* Absolutely providing the complete and perfect needed service required ### 5/5 — Service *2025-12-10* Easy to navigate ### 5/5 — Gegeee *2025-12-08* so fast easy to get my details --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*