# myViaPath Visits — Video visits on the go!

> Remote video visitation app for connecting with incarcerated individuals. (iPhone/iPad app by Telmate, LLC.)

- Source: https://appshunter.io/ios/app/myviapath-visits/id1342522622 (this page in markdown: same URL + `.md`)
- Developer: [Telmate, LLC](https://appshunter.io/developer/907226426)
- Category: Social Networking
- Price: Free
- Rating: 2.16/5 from 222 App Store ratings · 478 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 6 MB
- Languages: American English, Canadian French, European Spanish
- Released: 2018-07-28
- Data updated: 2026-10-24
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/myviapath-visits/id1342522622/reviews.md

## What is myViaPath Visits?

Stay Connected to Those Who Matter Most 
 
myViaPath Visits (formerly GettingOut Visits) is the official video visitation service helping over 1 million friends and family stay connected with loved ones in correctional facilities. 
Getting started is simple. Find your loved one and their facility, create an account, and myViaPath Visits will guide you through the services available to you. 
 
- Schedule video visits
- Participate in secure video visits 
- Access on-demand visitation 
- Choose remote or on-site visitation options (where available) 
- Pay only for the actual minutes used during your visit 
- View upcoming and past visits 
- Receive visit notifications and updates 
- Manage your account and payment methods 

Every facility is different. Services and availability vary by correctional facility. 
 
New name. Same trusted connection.
GettingOut Visits is now myViaPath Visits, part of ViaPath Technologies.

## Key features

- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs

## Chart rankings

- #41 in Top Free · Social Networking (US App Store)

## What do users think of myViaPath Visits?

Reviews of myViaPath Visits are mostly negative: the Social Networking app is rated 2.2/5 from 222 App Store ratings. What users like most: convenient to talk to loved ones, better connection and quality on app vs. website. Top complaints: frequent disconnections and freezing during calls, no sound notifications for incoming calls. Summarized from real user reviews.

**Pros**

- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website

**Cons**

- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support

**Commonly reported bugs**

- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected

**Most requested features**

- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app

## Is myViaPath Visits safe?

myViaPath Visits does not appear safe based on available data. The AppsHunter Safety Score for myViaPath Visits is 45 out of 100. This assessment is based on 222 user ratings, with an App Store average of 2.2 out of 5. Of 221 App Store ratings, 26.2% point to a safe experience, 3.2% suggest some concerns, and 70.6% point to a risky experience.

## Is myViaPath Visits legit?

myViaPath Visits appears to be a legitimate app. The AppsHunter Legitimacy Score for myViaPath Visits is 95 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 478)

All indexed reviews: https://appshunter.io/ios/app/myviapath-visits/id1342522622/reviews.md

### 1/5 — Trash

*2026-10-22*

This app is trash my husband has been trying to video call me since they’ve switched over from GTLGETTINGOUT & we have not been able to connect. Per rep my account is in good standing & is able to receive video calls. Per jail facility staff there is no restrictions on my husband part either. There shouldn’t be a problem at all however there is because the app is t allowing us to connect this is the worst app ever.

### 2/5 — Transferred is not released

*2026-10-20*

Tried to reach my family member after he was transferred to a different facility. GETTINGOUT said he was released, but he was sent to a temporary facility, I have tried for 7 months to find him. I was able to setup a deposit, but Telmate doesn’t have an account with that facility- he can’t get the money, can’t receive msgs from me, can’t receive mail. This feels like CRUEL & Unusual punishment.

### 4/5 — love the app but…

*2026-10-20*

I love being able to keep in touch with my loved ones that are unfortunately incarcerated. The only thing I do not like about this app is that it doesn’t make any sound when they try to connect with you. I also don’t like that you have to be signed in in order to receive a video call. Fix those things and I’d be happy to give 5 stars.

### 3/5 — Won’t notify me

*2026-10-18*

The app works good no issues on the calls , but when I’m getting a call it don’t notify me at all , no ring , no vibration, no wake up screen , nothing, I have to be on my phone to notice the incoming call

### 1/5 — Terrible.

*2026-10-14, version 5.0*

Nothing sends half the time. Videos not even 30 seconds long can’t load. The amount required per message/photo/video is so disproportionate to one another in terms of value. They don’t care about their consumers at all.

### 1/5 — IT SUCKS HORRIBLE

*2026-10-13, version 5.0*

This app doesn’t show as it’s shown on the picture it doesn’t let me video call

### 1/5 — Does not work AT ALL

*2026-10-13, version 5.0*

It keeps telling me to update to the newest version to be able to visit, & it IS all updated. There’s nothing for me to update & it still doesn’t work. SUPER frustrating.

### 1/5 — Bad App

*2026-10-04, version 5.0*

This app is horrible, it’s asking Country And I can’t get pass it

### 1/5 — AWFUL

*2026-10-04, version 5.0*

The video app is terrible . We cant see anything but a face &’ it disappears when you move your face . Please update it !!!

### 3/5 — Fix this

*2026-10-04*

Make this app work for iPhone too. The fact it takes us to the Internet browser is insanity.

## Frequently asked questions about myViaPath Visits

### What is this app?

This app allows you to conduct video visits with incarcerated loved ones from your mobile device. It provides a convenient and flexible way to stay connected, mimicking services like Skype or FaceTime for remote communication.

### How does the 'Visit Now' feature work?

The 'Visit Now' feature enables on-demand video visits without the need for prior scheduling. You can initiate a visit instantly when it's convenient for you. If the inmate is unavailable, you will be notified and can schedule a visit for a later time.

### What are the costs associated with using this app?

There are no upfront costs, connection fees, or penalties for using the app. You are only charged for the actual duration of the video visit. There are no minimum or maximum cost requirements.

### Is this app available everywhere?

Currently, this service is available at select correctional facilities. It is recommended to check for availability at the specific facility you wish to connect with.

### How does this differ from regular phone calls?

This app facilitates face-to-face video communication, offering a more personal and engaging way to connect than traditional phone calls. It allows for visual interaction, making visits feel more present and less transactional.

## Version history (last 5 releases)

### 6.0 — 2026-10-19

- Bug fixes and performance improvements

### 5.0 — 2026-08-10

Country Selector and Fixes

### 4.2 — 2025-11-10

Feature updates and bug fixes.

### 4.0 — 2025-02-19

Performance updates and fixes

### 3.3 — 2024-07-09

FTC Notice

## Apps similar to myViaPath Visits

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## More apps by Telmate, LLC

- [myViaPath](https://appshunter.io/ios/app/myviapath/id907226423)
- [Telmate Guardian](https://appshunter.io/ios/app/telmate-guardian/id965074272)

All apps by Telmate, LLC: https://appshunter.io/developer/907226426

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-24.*