# myViaPath Visits — user reviews > 493 indexed App Store user reviews of myViaPath Visits by Telmate, LLC, rated 2.15/5 from 227 ratings. - Source: https://appshunter.io/ios/app/myviapath-visits/id1342522622/reviews - App overview in markdown: https://appshunter.io/ios/app/myviapath-visits/id1342522622.md - Rating breakdown: 5★ 53 · 4★ 5 · 3★ 7 · 2★ 15 · 1★ 141 ## Is myViaPath Visits safe? myViaPath Visits does not appear safe based on available data. The AppsHunter Safety Score for myViaPath Visits is 45 out of 100. This assessment is based on 227 user ratings, with an App Store average of 2.1 out of 5. Of 221 App Store ratings, 26.2% point to a safe experience, 3.2% suggest some concerns, and 70.6% point to a risky experience. ## Is myViaPath Visits legit? myViaPath Visits appears to be a legitimate app. The AppsHunter Legitimacy Score for myViaPath Visits is 95 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of myViaPath Visits? Reviews of myViaPath Visits are mostly negative: the Social Networking app is rated 2.1/5 from 227 App Store ratings. What users like most: convenient to talk to loved ones, better connection and quality on app vs. website. Top complaints: frequent disconnections and freezing during calls, no sound notifications for incoming calls. Summarized from real user reviews. **Pros** - 👍 Convenient to talk to loved ones - 🚀 Better connection and quality on app vs. website **Cons** - 🐛 Frequent disconnections and freezing during calls - 🔇 No sound notifications for incoming calls - 💰 Expensive and charges for every little thing - 🤖 Poor customer service and lack of support **Commonly reported bugs** - App crashes and logs users out frequently - Issues with depositing money and accessing accounts - Compatibility problems with certain devices and browsers - Scheduled visits not working as expected **Most requested features** - Add sound notifications for incoming calls - Improve video/audio quality and reliability - Allow scheduling of video visits directly in the app - Combine messaging, video, and deposit features into one app ## Newest reviews (19 of 493) ### 2/5 — Transferred is not released *2026-10-20, version 6.0* Tried to reach my family member after he was transferred to a different facility. GETTINGOUT said he was released, but he was sent to a temporary facility, I have tried for 7 months to find him. I was able to setup a deposit, but Telmate doesn’t have an account with that facility- he can’t get the money, can’t receive msgs from me, can’t receive mail. This feels like CRUEL & Unusual punishment. ### 1/5 — Bug fixes?? *2026-10-20, version 6.0* Ever since the update, the app doesn’t load at all. Go to the country selection screen and once I choose it says 502 bad gateway. Please fix this! ### 1/5 — Update *2026-10-20, version 6.0* The app was updated tonight and now the entire GTL system is down account balances are inaccurate… 502 Bad Gateway !!!! ### 1/5 — Completely failed *2026-10-20, version 6.0* This app just updated and it doesn’t work at all I’ve uninstalled it 2 times you can’t even log in absolutely ridiculous for the money you spend ### 1/5 — Bad gateway *2026-10-20, version 6.0* They made me update today now all I get is error message saying bad gateway!! This is a horrible app ### 1/5 — 502 Bad Gateway *2026-10-20, version 6.0* Updated app today, tried logging in and only got an error code. Now I got a 503 Service Temporarily Unavailable. Why would you make us update to a version that doesn’t work???? ### 1/5 — New Update *2026-10-20, version 6.0* New update gives error message of 502 bad gateway ### 3/5 — Won’t notify me *2026-10-18, version 5.0* The app works good no issues on the calls , but when I’m getting a call it don’t notify me at all , no ring , no vibration, no wake up screen , nothing, I have to be on my phone to notice the incoming call ### 1/5 — Terrible. *2026-10-14, version 5.0* Nothing sends half the time. Videos not even 30 seconds long can’t load. The amount required per message/photo/video is so disproportionate to one another in terms of value. They don’t care about their consumers at all. ### 1/5 — IT SUCKS HORRIBLE *2026-10-13, version 5.0* This app doesn’t show as it’s shown on the picture it doesn’t let me video call ### 1/5 — Does not work AT ALL *2026-10-13, version 5.0* It keeps telling me to update to the newest version to be able to visit, & it IS all updated. There’s nothing for me to update & it still doesn’t work. SUPER frustrating. ### 1/5 — Bad App *2026-10-04, version 5.0* This app is horrible, it’s asking Country And I can’t get pass it ### 1/5 — AWFUL *2026-10-04, version 5.0* The video app is terrible . We cant see anything but a face &’ it disappears when you move your face . Please update it !!! ### 3/5 — Fix this *2026-10-04, version 5.0* Make this app work for iPhone too. The fact it takes us to the Internet browser is insanity. ### 1/5 — Getting signed out *2026-10-03, version 5.0* Always shuts off and signs me out ! ### 1/5 — started to kicked me out when trying to deposit funds *2026-10-01, version 5.0* It was great until I’ve been trying to deposit funds. It’s not letting me do it. It keeps kicking me out or glitching back to the page, but not letting me get the page where I can download deposit funds to account ### 1/5 — Write your Congressman *2026-09-27, version 5.0* In the State of Iowa, only 3 counties use this out of 99-enough of a review right there! ### 1/5 — This app is terrible *2026-09-22, version 5.0* I get notifications that I have to update my app to do a video visit so I go to the App Store and there is no update required! It keeps telling me it’s not available and to come back in a few min. Still won’t work and IF (a BIIIIIG IF) it does work-it takes me to the internet and not through the app . This app needs a ton of bugs worked out. There is not another way to do visits with my loved one. This is all they have available on their end. Also-there is no sound notification to alert you when your loved one is contacting you! ### 1/5 — Pointless *2026-09-20, version 5.0* Reached out twice to customer service about how to contact inmate, then to get a refund for my deposit because I can’t even contact the inmate so you just took my money and I never hear anything back from customer support. Useless app. Don’t waste your time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible updates *2026-10-25, version 6.0* Ever since they updated the app I cannot hear my love ones on video. They can hear me but I cannot hear them! It doesn’t matter how many times you uninstall and reinstall the app. ### 1/5 — Sound *2026-10-23, version 6.0* No ring to let you know it’s incoming just like the GTL did, you have to watch your phone to catch them 🤬🤬🤬🤬 ### 1/5 — Hard to use *2026-10-23, version 6.0* This app is very hard to use! I put $10 in this morning to Text and now I can’t find where it is. Can’t find how to text them! ### 1/5 — Some bs *2026-10-22, version 6.0* I can’t even get my account verified for some odd reason and it’s not letting me contact anyone when I click help it glitches and freezes the app everytime ### 1/5 — Trash *2026-10-22, version 6.0* This app is trash my husband has been trying to video call me since they’ve switched over from GTLGETTINGOUT & we have not been able to connect. Per rep my account is in good standing & is able to receive video calls. Per jail facility staff there is no restrictions on my husband part either. There shouldn’t be a problem at all however there is because the app is t allowing us to connect this is the worst app ever. ### 1/5 — Worse than ever *2026-10-21, version 6.0* Glitchy, dysfunctional, slow, generally down, a horrible app exactly meeting our expectations for overall terrible service. Infuriating to have to rate a star at all. ### 1/5 — Not functioning properly *2026-10-21, version 6.0* Since I downloaded this, which is now required, I have not been able to have one video visit with my dad. It just keeps kicking me off. ### 1/5 — Update not working *2026-10-21, version 6.0* Since I’ve updated to this ViaPath on 10/19/26 it’s no longer working. My Husband is not able to video us anymore. Please fix this I’m not getting any notifications that he is calling and signing on it’s crashing. ### 1/5 — Glitchy *2026-10-21, version 6.0* The app does not work ### 1/5 — TRASHHHH *2026-10-20, version 6.0* Can’t hear nothing!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Can not go past what country i reside in… *2026-08-25, version 5.0* I do not know what’s going on with this app, I pray that it is fixed soon. ### 5/5 — It’s 2025 yall charge an arm and leg *2025-10-04, version 4.0* fix the notification problem ### 5/5 — Mikeeya *2024-10-07, version 3.3* Jett ### 5/5 — great app *2024-09-10, version 3.3* works like it should. has some glitches to it but they work themselves out ### 5/5 — I understand it is a delicate situation *2024-03-15, version 3.0* I rate it with 5 stars even though it cost me a bit having to upload documents, having to answer forms. At the end of the day I was able to talk to my best friend, he is an immigrant and he has never done anything wrong. But we must understand the importance of communicating with an inmate, not all conditions are equal ### 5/5 — Opcional *2024-01-04, version 3.0* Ótimo aplicativo pena que o valor pra ligação é muito caro 6 dola por 30 minutos Quem mora no Brasil não consegue pagar muito pela conversão ### 5/5 — Visiting my husband per video *2023-12-11* This was the first time that I actually was able to see and talk with him from home. It is so comforting to see and hear that he was safe. ### 5/5 — It’s perfect *2022-12-21, version 2.6* I don’t know why everyone doesn’t like this app, first of all I’m a real person that lives in West Virginia & my bf is locked up, & when he calls me from here, it actually works. The way you have too set it up is make sure he or she has money on their books and then you have too stay on the app and have them call you. If you’re not on the app while they call you, It’s not gunna work. Trust me!! And plus too set up all your accounts is annoying but, if you really wanna video chat with your man or woman this is legit!!❤️❤️❤️ ### 5/5 — Good review! *2020-11-27* With all the bad reviews this app gets I just wanted to post a good one. I’ve had very few problems out of this app at all. My only issues with this app is that one time when my friend video chatted me it wouldn’t let me accept it because it said my browser was out of date and needed an upgrade ok that fine I thought I upgraded the browser it was using but it still didn’t work. It was using my safari browser not my chrome one but it said my chrome one. Anyway realized my phone had a recent update to it and the only way to update my safari browser was to update my phone. Updated my phone and boom it worked again! Just as it did before. My only other problem is that it doesn’t really notify me when he starts the video call. No sound just a banner on the top of my screen or it appears on my Lock Screen. I would like for it to make sound to notify me that I’m getting a video call. Other then that I love this app! He gets 30 minutes of free video chat time and I love getting to see his face when i get to. Thank you for making this app. ### 4/5 — love the app but… *2026-10-20, version 6.0* I love being able to keep in touch with my loved ones that are unfortunately incarcerated. The only thing I do not like about this app is that it doesn’t make any sound when they try to connect with you. I also don’t like that you have to be signed in in order to receive a video call. Fix those things and I’d be happy to give 5 stars. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-27.*