# myViaPath

> Facilitates communication and financial transactions for inmates and their contacts. (iPhone/iPad app by Telmate, LLC.)

- Source: https://appshunter.io/ios/app/myviapath/id907226423 (this page in markdown: same URL + `.md`)
- Developer: [Telmate, LLC](https://appshunter.io/developer/907226426)
- Category: Social Networking
- Price: Free
- Rating: 2.00/5 from 2,287 App Store ratings · 959 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 32 MB
- Languages: American English
- Released: 2014-08-14
- Data updated: 2026-10-23
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/myviapath/id907226423/reviews.md

## What is myViaPath?

Stay Connected to Those Who Matter Most

myViaPath, formerly GettingOut, is the official app for participating correctional facilities, supporting millions of family and friends with simple tools to search, communicate, and offer support.

Getting started is easy. Find your loved one and their facility, create an account, and myViaPath will guide you through the services available to you.

With myViaPath, you can:
•	Send and receive messages
•	Share photos
•	Send video clips
•	Send eCards
•	Deposit funds to your loved one’s eligible account
•	Manage your account and payment methods

Every facility is different. Services and availability vary by correctional facility.
New name. Same trusted connection.
GettingOut is now myViaPath, a ViaPath Technologies service.

## Key features

- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go

## Chart rankings

- #37 in Top Free · Social Networking (US App Store)

## What do users think of myViaPath?

Reviews of myViaPath are mostly negative: the Social Networking app is rated 2.0/5 from 2.3K App Store ratings. What users like most: ability to communicate with loved ones, convenient messaging feature. Top complaints: frequent app crashes and glitches, expensive messaging and call costs. Summarized from real user reviews.

**Pros**

- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option

**Cons**

- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support

**Commonly reported bugs**

- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates

**Most requested features**

- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers

## Is myViaPath safe?

myViaPath does not appear safe based on available data. The AppsHunter Safety Score for myViaPath is 40 out of 100. This assessment is based on 2,287 user ratings, with an App Store average of 2 out of 5. Of 2,287 App Store ratings, 19.6% point to a safe experience, 5.4% suggest some concerns, and 74.9% point to a risky experience.

## Is myViaPath legit?

myViaPath appears to be a legitimate app. The AppsHunter Legitimacy Score for myViaPath is 100 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 959)

All indexed reviews: https://appshunter.io/ios/app/myviapath/id907226423/reviews.md

### 1/5 — What a joke

*2026-10-18*

This is by far the worst app I’ve ever used in my life. I put money on my brother’s commissary, and it never made it to his commissary. He got transferred and I had to wait for his new account to be set up. While we are waiting, they transferred my money for my communications account to some kind of generalized account. Then I’ve been trying to get customer service to fix this for a week.. Then I’m trying to download my drivers license so I can finally talk to my brother and they keep refusing my drivers license. In the meantime, I put more money on my account. And I’m trying to respond to my brother and I can’t even communicate. So you call customer service to get a refund and they treat you like a Criminal. Then the money that was transferred to the generalized account.  I had to call an another company that I never dealt with. To get them to give me my refund back. The next customer service rep was completely hateful and short. Somebody needs to come up with a better system. App what a joke.

### 2/5 — Help

*2026-10-18, version 3.4.3*

I have been trying to reach my son because is GrandMother passed.  Every time I try to reach out it says it’s blocked and I can’t get in touch with him at all. I tried to use Help no resolution very disappointed.!

### 1/5 — europe cant work it

*2026-10-17, version 3.4.3*

i can’t make a deposit from Austria. and whole process is crazy. so Sad. Male it
possible with our Phone nr. too.

### 2/5 — Pictures

*2026-10-16, version 3.4.3*

I used to be able to send my Uncle pictures in my camera roll like recipe pictures and pictures of me and my husband and my cat and pictures. I had taken over the week but now I can only send him a picture that I take on my camera right away. It won’t let me upload a picture from my camera roll anymore, even though the option is still there.

### 1/5 — Can’t log in

*2026-10-14, version 3.4.3*

I been trying to log in but it won’t let me it’s says I wrong username or wrong password I know I got them right I can log in the browser but not in the app this sucks

### 1/5 — Whoever made this app should feel thoroughly horrible about themselves

*2026-10-13, version 3.4.3*

My brother got arrested for something he didn’t do. Legal red tape is keeping him behind bars going into our 3rd week. This nasty, clunky app not only overcharges horribly, they also add a massive fee just to deposit to your account, and then they have the AUDACITY to ask if you want to round up. Not for charity or anything, just in case you felt like paying more. Baffling. Ts is actually disgusting behavior, and I genuinely hope whoever created ts ends up alone on their hospital bed.

### 1/5 — Theft

*2026-10-13, version 3.4.3*

This app has taken my money on 2 separate occasions now. I go to message and all the sudden my account balance is 0. It’s trash and they probably don’t care because they know people will keep trying since they want to talk to their loved ones. I would give it 0 stars but I can’t.

### 1/5 — Finally can SEE a message but that’s it!

*2026-10-09, version 3.4.3*

I can see that my husband sent an email but I can not open it.  I can’t select ANY of the icons at the bottom of the app.  I literally log in to see a message that I can’t open.  Nothing is working.

### 1/5 — WTF

*2026-10-08, version 3.4.3*

This app blows chunks. It is not letting me add more $ to my own messaging account. It keeps saying it is missing information, which is complete BS. The inefficiency and ineffectiveness of this app only creates a HUGE waste of everyone’s time. You would think that anyone who creates and markets an app would want to put out a quality product, and take pride in said product. Not so here. It’s like they took a huge dump and left it for the flies to devour. I would say Do Better, but I honestly do not think you are capable.

### 1/5 — Video Visit

*2026-10-07, version 3.4.3*

The getting out video visit app does not work for Cook County Department of Corrections with my iPhone .Im very upset because it’s saying download the app and click visit now but when I click visit now it goes to his name and when I click his name it says it doesn’t support it for the facility.False Advertisement smh

## Frequently asked questions about myViaPath

### What does the GettingOut app do?

The GettingOut app is designed to facilitate communication between inmates and their family and friends. It allows users to stay connected by sending messages, photos, and videos, and also enables making deposits and managing contacts.

### What are the key features of the GettingOut app?

Key features include the ability to send and receive messages, send photos and videos (at select facilities), make deposits for inmate accounts, and manage your contacts. It aims to provide simple and reliable communication.

### Is the GettingOut app free to use?

The app itself is free to download and use. However, there may be costs associated with specific communication features or deposits, which are handled through in-app purchases.

### Who is the GettingOut app for?

This app is intended for individuals who want to maintain relationships and communication with incarcerated loved ones. It helps bridge the distance and keep families and friends connected.

### Can I send photos and videos with this app?

Yes, you can send photos and videos through the GettingOut app, but this feature is available only at select facilities. Users should check the app or facility guidelines for availability.

## Version history (last 5 releases)

### 3.4.5 — 2026-10-20

Bug fixes and performance improvements.

### 3.4.3 — 2026-05-12

- Bug fixes

### 3.4.2 — 2026-04-21

* Simplified sending process
* App update flow improvement
* Added Request to Call button option included
* Performance improvements and bug fixes

### 3.4.1 — 2025-10-29

*Improved and simplified deposit process 
*Info tab and notifications 
*AI messages moderation for faster approvals (at select facilities) 
*Design updates 
*Performance improvements and bug fixes

### 3.3.3 — 2025-05-21

- Bug fixes and performance improvements

## Apps similar to myViaPath

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Securus Mobile](https://appshunter.io/ios/app/securus-mobile/id1059629706) | 4.6 (62,772) | Free | Social Networking |
| [TextBehind](https://appshunter.io/ios/app/textbehind/id887689080) | 4.2 (466) | Free | Social Networking |
| [CorrectPay](https://appshunter.io/ios/app/correctpay/id1556110613) | 2.0 (148) | Free | Social Networking |
| [InmateSales](https://appshunter.io/ios/app/inmatesales/id1620568565) | 2.3 (241) | Free | Social Networking |
| [HomeWAV](https://appshunter.io/ios/app/homewav/id594277905) | 3.8 (11,137) | Free | Social Networking |
| [Pay Tel](https://appshunter.io/ios/app/pay-tel/id1593243820) | 1.8 (147) | Free | Social Networking |

## More apps by Telmate, LLC

- [Telmate Guardian](https://appshunter.io/ios/app/telmate-guardian/id965074272)
- [myViaPath Visits](https://appshunter.io/ios/app/myviapath-visits/id1342522622)

All apps by Telmate, LLC: https://appshunter.io/developer/907226426

## Related topics

[getting](https://appshunter.io/ios/topics/getting) · [gtl](https://appshunter.io/ios/topics/gtl) · [jtl](https://appshunter.io/ios/topics/jtl) · [getting out](https://appshunter.io/ios/topics/getting-out) · [gtl getting out](https://appshunter.io/ios/topics/gtl-getting-out) · [jtl getting out](https://appshunter.io/ios/topics/jtl-getting-out) · [gettingout messaging](https://appshunter.io/ios/topics/gettingout-messaging) · [inmate](https://appshunter.io/ios/topics/inmate) · [jail inmates](https://appshunter.io/ios/topics/jail-inmates) · [getout](https://appshunter.io/ios/topics/getout) · [jail](https://appshunter.io/ios/topics/jail) · [gtl getting out messaging](https://appshunter.io/ios/topics/gtl-getting-out-messaging) · [getting out now](https://appshunter.io/ios/topics/getting-out-now) · [gtl viapath](https://appshunter.io/ios/topics/gtl-viapath) · [jail call](https://appshunter.io/ios/topics/jail-call) · [gto getting out](https://appshunter.io/ios/topics/gto-getting-out) · [ctl getting out](https://appshunter.io/ios/topics/ctl-getting-out) · [dtl getting out](https://appshunter.io/ios/topics/dtl-getting-out) · [gti getting out](https://appshunter.io/ios/topics/gti-getting-out) · [getting out messages](https://appshunter.io/ios/topics/getting-out-messages)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-23.*