# myViaPath — user reviews > 959 indexed App Store user reviews of myViaPath by Telmate, LLC, rated 2.00/5 from 2,287 ratings. - Source: https://appshunter.io/ios/app/myviapath/id907226423/reviews - App overview in markdown: https://appshunter.io/ios/app/myviapath/id907226423.md - Rating breakdown: 5★ 373 · 4★ 76 · 3★ 124 · 2★ 219 · 1★ 1,495 ## Is myViaPath safe? myViaPath does not appear safe based on available data. The AppsHunter Safety Score for myViaPath is 40 out of 100. This assessment is based on 2,287 user ratings, with an App Store average of 2 out of 5. Of 2,287 App Store ratings, 19.6% point to a safe experience, 5.4% suggest some concerns, and 74.9% point to a risky experience. ## Is myViaPath legit? myViaPath appears to be a legitimate app. The AppsHunter Legitimacy Score for myViaPath is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of myViaPath? Reviews of myViaPath are mostly negative: the Social Networking app is rated 2.0/5 from 2.3K App Store ratings. What users like most: ability to communicate with loved ones, convenient messaging feature. Top complaints: frequent app crashes and glitches, expensive messaging and call costs. Summarized from real user reviews. **Pros** - 🙌 Ability to communicate with loved ones - 🙂 Convenient messaging feature - 👀 Video call option **Cons** - 🐛 Frequent app crashes and glitches - 💰 Expensive messaging and call costs - 🤯 Unreliable and inconsistent performance - 🔍 Difficulty depositing funds and managing accounts - 🤖 Poor customer service and lack of support **Commonly reported bugs** - Messages disappearing or not sending properly - Inability to log in or access accounts - Incorrect time stamps and sync issues - Repeated prompts for app updates **Most requested features** - Notification system for new messages - Ability to save message drafts - Improved photo and video sharing capabilities - Easier account management and fund transfers ## Newest reviews (20 of 959) ### 2/5 — Help *2026-10-18, version 3.4.3* I have been trying to reach my son because is GrandMother passed. Every time I try to reach out it says it’s blocked and I can’t get in touch with him at all. I tried to use Help no resolution very disappointed.! ### 2/5 — Pictures *2026-10-16, version 3.4.3* I used to be able to send my Uncle pictures in my camera roll like recipe pictures and pictures of me and my husband and my cat and pictures. I had taken over the week but now I can only send him a picture that I take on my camera right away. It won’t let me upload a picture from my camera roll anymore, even though the option is still there. ### 2/5 — App doesn’t work *2026-10-07, version 3.4.3* It keeps glitching. I’m trying to set up a visitation, and it just keeps reloading to the name. It just keeps glitching to the same front page.!! you can’t set up a video call. It just keeps refreshing to the inmates name. ### 1/5 — I wish I could do 0 Stars!!!! *2026-10-04, version 3.4.3* It keeps taking my money but when I go to message or send a photo it says I have 0 funds !!!!! ### 1/5 — Cannot be worse *2026-10-02, version 3.4.3* It really sucks. Fails a lot. Cannot deposit money. Cannot use my money. Messages bug. Such a potential good service and such a bad outcome. ### 1/5 — Doesn’t work *2026-09-27, version 3.4.3* This app works great 50% of the time. I just tried contacting customer service online and that didn’t work so I called and there is no option for technical assistance. If you select “leave a voicemail “, it tells me that is not available. ### 3/5 — Notifications *2026-09-27, version 3.4.3* It does not notify you, when you receive a notification ### 1/5 — App not working *2026-09-25, version 3.4.3* My husband was blocked and they can’t figure out how to unblock my husband ### 1/5 — Can’t Send Pictures *2026-09-25, version 3.4.3* Doesn’t allow me to upload photos anymore. ### 1/5 — Can’t send pictures help *2026-09-24, version 3.4.3* I’ve uninstalled, cleared my cache. Called in and nobody can help me send photos. The facility supports it however I cannot send images. No option. Any ideas? ### 1/5 — Sucky system *2026-09-23, version 3.4.3* This app sucks so much i don’t even know why facilities still use it! Legit takes days just to deliver a message to a loved one. I just received a message from my loved one yesterday that was sent early August. That’s so embarrassing for this company. ### 1/5 — Doesn’t work *2026-09-16, version 3.4.3* Doesn’t work with the iso27 update ### 1/5 — Tony *2026-09-16, version 3.4.3* Poor…. Does not operate on My IPhone… cannot add contacts when the button is touched. ### 1/5 — Zero Starts *2026-09-15, version 3.4.3* App is completely non functional. Glitches out of control. I’m unable to add funds or message my family or my friend. So saddening. ### 1/5 — THE MOST FRUSTRATING APP *2026-09-11, version 3.4.3* I had so much typed out about this app and how frustrated i am with it and it deleted all of it. So all i am going to say is they should have just left everything on connect network. Like what was the point of taking just messaging off of there and making a separate app for it SMH. Then you have to have another app for video visits that DOESNT EVEN WORK either smh!!! Such a joke!!! VERY DISAPPOINTED 😡 ### 1/5 — Needs to be updated *2026-09-09, version 3.4.3* This app works terrible for me on an iPhone for some reason I it allows me to text and send pics but that’s about it ### 1/5 — This App Sucks *2026-09-08, version 3.4.3* This app is horrible. Every time I send pictures and videos they are denied customer service is worst cause they got a million and one excuses instead of trying to fix the problem like we already gotta spend money to send pictures and videos and text why not let my pictures go thru if they don’t violate and rules THIS IS ROBBERY ### 3/5 — Notifications *2026-09-07, version 3.4.3* This app would be great if it notified you of messages. Seem to be an issue with iPhone. I’ve used Samsung and received notifications but when I use my iPhone it won’t even pop up the number on the app or make a sound. Have to constantly check it to see if there are messages. Everyone I know who uses iPhone and uses this app complains about the same thing. ### 1/5 — Unresponsive Screen *2026-09-07, version 3.4.3* Website works ok, but app doesn’t work ### 1/5 — Absolutely trash app *2026-09-06, version 3.4.3* I’ve put $65 into this app and can’t even get a msg out. 0/10 would not recommend. Update, I finally got in to where I can use message and some other stuff, it’s still a POS app. You’d think with the sinful price it at least be worth a damn but it’s really not. ## Most critical reviews (10 lowest-rated) ### 1/5 — What a joke *2026-10-18* This is by far the worst app I’ve ever used in my life. I put money on my brother’s commissary, and it never made it to his commissary. He got transferred and I had to wait for his new account to be set up. While we are waiting, they transferred my money for my communications account to some kind of generalized account. Then I’ve been trying to get customer service to fix this for a week.. Then I’m trying to download my drivers license so I can finally talk to my brother and they keep refusing my drivers license. In the meantime, I put more money on my account. And I’m trying to respond to my brother and I can’t even communicate. So you call customer service to get a refund and they treat you like a Criminal. Then the money that was transferred to the generalized account. I had to call an another company that I never dealt with. To get them to give me my refund back. The next customer service rep was completely hateful and short. Somebody needs to come up with a better system. App what a joke. ### 1/5 — europe cant work it *2026-10-17, version 3.4.3* i can’t make a deposit from Austria. and whole process is crazy. so Sad. Male it possible with our Phone nr. too. ### 1/5 — Can’t log in *2026-10-14, version 3.4.3* I been trying to log in but it won’t let me it’s says I wrong username or wrong password I know I got them right I can log in the browser but not in the app this sucks ### 1/5 — Whoever made this app should feel thoroughly horrible about themselves *2026-10-13, version 3.4.3* My brother got arrested for something he didn’t do. Legal red tape is keeping him behind bars going into our 3rd week. This nasty, clunky app not only overcharges horribly, they also add a massive fee just to deposit to your account, and then they have the AUDACITY to ask if you want to round up. Not for charity or anything, just in case you felt like paying more. Baffling. Ts is actually disgusting behavior, and I genuinely hope whoever created ts ends up alone on their hospital bed. ### 1/5 — Theft *2026-10-13, version 3.4.3* This app has taken my money on 2 separate occasions now. I go to message and all the sudden my account balance is 0. It’s trash and they probably don’t care because they know people will keep trying since they want to talk to their loved ones. I would give it 0 stars but I can’t. ### 1/5 — Finally can SEE a message but that’s it! *2026-10-09, version 3.4.3* I can see that my husband sent an email but I can not open it. I can’t select ANY of the icons at the bottom of the app. I literally log in to see a message that I can’t open. Nothing is working. ### 1/5 — WTF *2026-10-08, version 3.4.3* This app blows chunks. It is not letting me add more $ to my own messaging account. It keeps saying it is missing information, which is complete BS. The inefficiency and ineffectiveness of this app only creates a HUGE waste of everyone’s time. You would think that anyone who creates and markets an app would want to put out a quality product, and take pride in said product. Not so here. It’s like they took a huge dump and left it for the flies to devour. I would say Do Better, but I honestly do not think you are capable. ### 1/5 — Video Visit *2026-10-07, version 3.4.3* The getting out video visit app does not work for Cook County Department of Corrections with my iPhone .Im very upset because it’s saying download the app and click visit now but when I click visit now it goes to his name and when I click his name it says it doesn’t support it for the facility.False Advertisement smh ### 1/5 — FIX IT! *2026-10-07, version 3.4.3* Come on man you guys are the only solid app that I know of to be able to talk to loved ones, and the app is always failing . Invest !!!! Hire some better software developers don’t drop the ball on what you guys created so far . The pictures and videos wont even send . ### 1/5 — Unimpressed costumer *2026-10-06, version 3.4.3* I tried to get my account together and paid I never got into my account there was always a problem. Wouldn’t take my email address or password. So I tried only using my phone number still wouldn’t work!! I’m so disappointed I needed for this to work. Too many issues with the app. ## Most praised reviews (10 highest-rated) ### 5/5 — best app!! LOL *2026-06-03, version 3.4.3* Do you like wasting money and time? do you love getting extorted by a private company and robbed of your connection with a loved one? download this app and it’ll add stress and pain to your relationship with someone whose locked up. you go through all these apps just to take your money and send everyone through many walls. as a app that sells a product you should be held accountable for port and unregulated transactions that scam the customers ### 5/5 — Notifications *2026-05-30, version 3.4.3* Messaging App has generally been working well since last update, how ever notification sounds have disappeared. Also have to constantly close and open the app to read new messages. Annoying that this is the only communication method and messages go unnoticed. ### 5/5 — Good so far *2026-05-27, version 3.4.3* So far so good. I paid a fee and was in communication within minutes. No major glitches. Really cool. ### 5/5 — Down *2026-05-11, version 3.4.2* Unable to do anything, there is a pop up that won’t clear, deleted app and downloaded and it’s still there, unable to use ### 5/5 — Can’t get it to work *2026-03-05, version 3.4.1* This is horrible, I’ve been trying for days to get this to work. Nothing makes sense. Called customer service and everything no help at all ### 5/5 — Great way to contact incarcerated loved ones *2025-12-18* This app is great to contact my girlfriend who I met in the same facility as the one I went to and to keep in touch with the friends I’ve made For American people it is Canadian only but it’s so convenient instead of waiting for a call they can just text you wow it blew my mind ### 5/5 — Bugs *2025-12-05, version 3.4.1* Great concept but poor performance. Messages and photos could be pending for days ### 5/5 — Photos *2025-12-03, version 3.4.1* I wish Clark county detention center inmate James Reddick Jr was able to receive photos ### 5/5 — Needs improved *2025-10-01, version 3.3.3* I’ve had so much troubles with this app. I end up calling to get help. I stay on hold for hours to get help and the app won’t accept what the facilities have helped me fix. It’s very frustrating. In today’s modern world you’d think something this important would be better addressed and worked on. .Thank you ### 5/5 — Bueno trebajo *2025-08-17, version 3.3.3* I love this app hopefully it has fixed the bugs. And has matched the abilities for me to continue chatting. I had a few just when I tried to send images there were minor issues with sending and after a few days the pictures disappeared. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-23.*