# MyWater Pleasanton App — user reviews

> 6 indexed App Store user reviews of MyWater Pleasanton App by Smart Energy Systems LLC, rated 4.20/5 from 80 ratings.

- Source: https://appshunter.io/ios/app/mywater-pleasanton-app/id1231412921/reviews
- App overview in markdown: https://appshunter.io/ios/app/mywater-pleasanton-app/id1231412921.md
- Rating breakdown: 5★ 58 · 4★ 5 · 3★ 2 · 2★ 4 · 1★ 11

## Most critical reviews (6 lowest-rated)

### 1/5 — Hardy functional

*2025-05-15*

Unable to add Apple Pay payment methods, declined credit cards when I attempt to pay. This app is comically bad.

### 1/5 — Completely broken

*2021-07-14*

The app has always been basic at best, but in the recent past it atleast used to work.
It has just completely stopped working since the last one month or so…. I am not even able to make a payment online.
Get your act together please.

### 2/5 — Access denied!

*2025-01-17*

For more than a month, I have tried to access the website to monitor my water use. At this point, I believe they simply don’t want us to see the actual daily use when they tell you you have a water leak. It’s my problem. A $1200.00 water bill without proof of use is outrageous. they tell me I have a leak, but my meter reads 0.00 which indicates no water use at all. I don’t trust the cities readings.

### 2/5 — Mid

*2025-01-07*

Usage filter doesn't work.

### 2/5 — Just fix it already.

*2024-12-17*

When it works it works, but when it doesn’t, you’re screwed. It’s like they don’t really want you to use the app, or just don’t understand how to fix bugs, or even identify them. How do you report a bug? Nobody knows. It’s been days since I could even log in, and am just met with a cryptic error, even after deleting and reinstalling the app. Is it too much to ask for a working app that’s basically a way for me to pay them what I owe them?

### 5/5 — No update

*2023-11-30*

No update come from last 2 years

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*