# MyWaterSD - City of San Diego — user reviews > 55 indexed App Store user reviews of MyWaterSD by Smart Energy Systems LLC, rated 4.60/5 from 1,760 ratings. - Source: https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723/reviews - App overview in markdown: https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723.md - Rating breakdown: 5★ 1,445 · 4★ 122 · 3★ 50 · 2★ 16 · 1★ 127 ## What do users think of MyWaterSD? Overall sentiment: negative **Pros** - ⭐ Easy and accessible app - ⭐ Ability to download statement via the app **Cons** - 🔒 Frequent login issues - 🐛 App crashes and freezes frequently - 🐛 Inability to log in or reset password - 🐛 Unreliable face recognition and fingerprint login - 🐛 Inability to view or download bills - 🐛 Lack of support for starting new service **Commonly reported bugs** - Login credentials not working even though they work on the website - App not allowing users to input mandatory fields like email - Inability to re-enroll in autopay due to issues with the main site **Most requested features** - Option to download PDF statements directly from the app - Text message/notifications for water usage - Ability to cancel service through the app ## Newest reviews (16 of 55) ### 1/5 — Fail… *2024-05-10* Tried to access the app but authentication failed and then it’s just the city of San Diego logo and the app freezes. Restarted the app with the same results. We pay way too much for water for this app to fail so easily. 🤦🏽‍♂️ ### 1/5 — Worthless *2022-09-29* Shen trying to register the app it claims my address is ‘invalid’. However, the water department has no trouble sending our bill to this address. Repeated efforts to get them to address the problem has been ignored. Their ‘help’ button returns an inoperable, error message. A thirteen year old off the street could have written a better app. ### 1/5 — No Support for Starting Service *2022-08-03* I emailed San Diego water 5 days ago to set up service, and on the second phone call have been on hold for 80 minutes so far. This app will let you sign up with an account number but not start service. ### 1/5 — It’s annoying *2022-06-23* Ever since they updated from a newer versions weeks if not months ago. I couldn’t login I tried to reset my password it says not to use similar password or something. I tried so many times same thing happened. I called their customer service and the wait was like an hour and when someone finally answered the phone and told her my problem she said to send them an email and tell them my problem and then they will email me a ticket. And they did email me a ticket but that’s it. Their customer service is unforgivable. ### 1/5 — App doesn’t work *2022-03-19, version 2.0* Doesn’t work ### 1/5 — Monopoly! *2022-02-15, version 1.21* Why am I being charged a transaction fee on my water bill and then an additional transaction fee for paying online? ### 1/5 — Bill never posts *2021-11-04, version 1.19* App is useless for paying bills. ### 1/5 — SD Water *2021-11-04* I’ve called, left VM messages, I’ve emailed, I’ve stayed on hold for over an hour multiple times, left my number in the call back phone line, and NO RESPONSE FROM SD PUBLIC UTILITIES! I’ve moved, I cannot get a hold of my utility company to shut the water off in my name! This is absolutely horrible! What a abject failure the City of San Diego is at running utilities! ### 1/5 — City of San Diego water dept. is inept *2021-10-10, version 1.19* Just like the app, the water dept. is inept and fraudulent. ### 1/5 — The worst *2021-09-04* There is no place on this app to cancel your service. I recently moved and need to cancel my service. I cannot get a hold of anyone on tue phone. They will not call back as promised. They will not answer the phone, no matter how long you wait on hold. ### 1/5 — Trash *2021-08-27, version 1.19* Shady and not representative of “San Diego’s finest”. Who is running the water department of San Diego? ### 1/5 — Unhappy *2021-08-17* Unable to enable my auto pay since it won’t let me delete the original payment card; required to do by 8/15 but the main site was down and we couldn’t re-enroll in auto pay by the deadline ### 1/5 — Wow. Poorly made app. *2021-08-12, version 1.18* I have issues every time I open it up. It crashes often and is not user friendly. ### 1/5 — App hasn’t worked for the last month *2021-08-08* Not sure how Apple allows broken apps to get published to the App Store but here we are Upon launching the app, I get a pop up saying “We apologize for the inconvenience but the Service is currently unavailable, please try again later.” I’ve been getting this any time I’ve tried to use the app for the last month. Any button I press on the main screen? Same warning. ### 1/5 — So slow *2021-08-02, version 1.18* This app is as slow as dial up internet. From the 90s ### 1/5 — Buggy and Amateurish *2021-07-15, version 1.18* The city clearly took the low bid on this app, and very little testing was done. Pick a new contractor folks ## Most critical reviews (10 lowest-rated) ### 1/5 — ‼️CAN’T LOG IN. Why so many bugs? They have enough money to pay developers! *2026-08-02* ‼️CAN’T LOG IN. Why so many bugs? They have enough money to pay developers! Touch id/biometrics doesn't work; toggles revert back; settings don't remain saved; so many bugs... how is this secure since elementary basic bugs/errors cannot even be squashed, correctly scripted? ### 1/5 — trash *2026-04-02, version 2.7* your app is trash, so irritating. everytime i have to log in its always ‘failed authentication’ despite just changing my password for the 50th time. ### 1/5 — Won’t launch for scheduled maintenance 2 days from now *2026-02-20* Fails to launch because of a scheduled maintenance 48 hours away. Less than useful. I would imagine the city should have more resources considering water rates are up, parking rates are in place in more places and we just had our city charter changed to up our taxes to cover trash. America’s fine city. Pay more and like it. ### 1/5 — APP NEVER WORKS *2026-02-13, version 2.7* I am constantly sending requests for help and changing my password often to no avail! It’s my worst app for all apps that I access! Fix the bug! ### 1/5 — Always issues signing in *2025-10-29* This app is ALWAYS having issues when trying to sign in. It’s such a waste of time and potentially could end up paying your bill late because of this. The whole point of having an app is to be able to pay on time without the hassle of sending a check or being in the phone. This should work… always. I’ve had to reset my password sooo many times and have had to reach out because I cannot sign in. ### 1/5 — Unable to log in *2025-06-18, version 2.2* Unable to log in via app. Will receive an alert that my log in credentials are incorrect, even though Im using my locally stored credentials. These same credentials when used in web browser work fine. It seems to be an issue with the app. ### 1/5 — Terrible *2025-03-21, version 2.2* Majority of the time the app will not even let me log in. ### 1/5 — Horrible *2025-02-01, version 2.1* I will set my account for face recognition to sign in. It will automatically sign in twice when it works. The following month I go into my account again and the face recognition is off. Every other month I have to turn it on. And I will try every single password I have ever used and it will not sign me in. This app ALWAYS gives me problems signing in.it’s extremely frustrating. ### 1/5 — What A Piece Of *2025-01-22* Truly one of the most dysfunctional apps. Bombs out, loses credentials, and defaults to initial settings all the time. If you don’t want to pay a real person and charge your customers so much, please create a better app! Ugh! ### 1/5 — Login/FaceID issues *2024-09-25, version 2.1* FaceID login doesn't work most of the time. ## Most praised reviews (10 highest-rated) ### 5/5 — Like it *2021-11-23, version 1.21* Easy and accessible app ### 5/5 — San Diego? *2021-07-10* I live in Winter Haven Florida why does the link to pay or add the app send me to an app for water bills in San Diego? There’s a glitch in the matrix. ### 5/5 — It serves its purpose *2018-12-28, version 1.6* I downloaded this app recommended by a good friend. ### 5/5 — Works great *2018-08-31, version 1.6* Fantastic app. Works great. ### 5/5 — Works fine *2018-07-06* I guess login issue is fixed. I was able to login without any problems, set up my fingerprint etc. Works good! App icons aren’t very attractive but I can live with it. ### 4/5 — Ability to Download Statement via the MyWaterSD App *2025-04-24* Why isn’t there an option to download the .pdf version of the statement after selecting the View bill link, or via Billing then History tab Bills and selecting one of the .pdf links? It’s very inconvenient to be required to use a web browser to save a statement. Thank you… ### 4/5 — Similar to website *2018-09-17* Now that smart meters are installed, looking forward to finer grained data about water usage. Currently only reports monthly consumption. ### 3/5 — Fix it *2017-07-28* Please fix it, it could not log in!!! Tried again today not working! Used same password logged in to direct websites it worked fine. Please fix the app. Thx ### 2/5 — Biometrics never work *2026-06-14* It is a frustrating app. I just want to pay my bill and I have such a hard time signing in. Biometrics never works and user name and password will not store on my device and even when I manually add them, I still cannot always log in. If my password has expired an error message would be nice. ### 2/5 — What’s the deal? *2022-12-16* Forgot password, attempted to reset. Entered account number and email as requested and got message of invalid credentials. Email is the one used to receive notifications from the water company and account number was copied and pasted from said email notification. Now I’m sitting on phone for over 30 mins. People do not have time to spend on efforts to pay their water bill- please get with the times and update these ridiculous issues. Im assuming I will have to go in to a location to pay like 20 years ago👍I’m sure I’ll be met with an attitude also, great work guys!👏🏻👏🏻👏🏻👏🏻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*