# MyWay – Patient Support — Personalized treatment support

> Personalized patient support for medication treatment journeys. (iPhone/iPad app by Sanofi Winthrop Industrie.)

- Source: https://appshunter.io/ios/app/myway-patient-support/id6443848439 (this page in markdown: same URL + `.md`)
- Developer: [Sanofi Winthrop Industrie](https://appshunter.io/developer/505979294)
- Category: Medical, Education
- Price: Free
- Rating: 4.75/5 from 1,602 App Store ratings · 38 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 91 MB
- Languages: Arabic, English, German, Japanese
- Released: 2024-03-01
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myway-patient-support/id6443848439/reviews.md

## What is MyWay?

Sanofi US is distributing this app on behalf of Sanofi and Regeneron Pharmaceuticals, Inc.
 
See full Prescribing Information and Patient Information for DUPIXENT® (dupilumab)
 
https://www.regeneron.com/downloads/dupixent_fpi.pdf  
https://www.regeneron.com/downloads/dupixent_ppi.pdf
 
Personalized support for your treatment journey.
The MyWay app is a patient support tool designed to help you access DUPIXENT® (dupilumab) as quickly as possible, once you have a prescription, and to help you through your treatment journey. The app provides patient support program services, medication tracking, tools, and educational resources to help you stay on track with therapy, including:
 
Upcoming dose calendar
Healthcare Provider (HCP) visit calendar
Support documentation exchange with Dupixent MyWay patient support program services
Localized environment data
 
TREATMENT
 
Insurance help through Dupixent MyWay patient support program services (benefit verification)
Financial assistance for eligible patients (copay card, utilization tracker)
Nurse resource (supplemental injection training)
Medication track (reminder features, step-by-step injection instructions)
Body map tracking and injection completion log
Refill reminders
Other medication reminders
 
JOURNAL
 
Symptom tracking journal
Personalized symptom report to share with your doctor
 
LEARNING
 
Patient materials (testimonial videos)
 
 
SEPTEMBRE 2024 US.DUP.24.09.0167

## Key features

- Medication tracking and reminders
- Symptom tracking journal
- Insurance and financial assistance help
- Injection training and guidance
- Dose and HCP visit calendar
- Refill reminders

## What do users think of MyWay?

Overall sentiment: negative

**Pros**

- 🚀 Informative and helpful
- 👍 Great customer support

**Cons**

- 🐛 Login and sign-in issues
- 🐛 Unreliable reminders and notifications
- 🐛 Lack of editing and customization options
- 🐛 Confusing and inconsistent app migration process

**Commonly reported bugs**

- App crashing or not working without registration code
- Inability to access copay card information
- Glitches preventing users from logging in

**Most requested features**

- Ability to edit injection journal entries
- More customization options for medication schedules
- Improved reliability of reminders and notifications

## Recent user reviews (10 of 38)

All indexed reviews: https://appshunter.io/ios/app/myway-patient-support/id6443848439/reviews.md

### 3/5 — Annoying but necessary.

*2026-07-16, version 3.4.0*

I take an injection every 15 days but app always sets a one week interval. Forcing me to fix it every time. It frequently forces me to manually sign in because it fails to complete a Face ID and keychain process.

### 3/5 — NOTIFICATIONS ARENT WORKING!!!

*2026-06-29, version 3.4.0*

Ever since I got my iPhone 16 Pro Max updated to iOS 26, notifications do not show my way as a compatible app. When I go to apps on my phone settings, my way only list and such as being a searchable app, but as far as notifications go, it doesn’t give me the opportunity to turn them on or off. Whenever I uninstall the app and reinstall the app, it does ask me a prompt to allow notifications, but even if I choose allow notifications are not an option within the settings on my phone. What the hell is going on? I have missed my dose so many times because of this that now I’m dosing on Fridays instead of Mondays this is ridiculous!!!!!


UPDATE: I don’t know what I did. I think I deleted the app completely and reinstalled it and once prompted, I allowed notifications. But that’s the only way you can get the notifications back on. If you mess up or something and don’t allow notifications during initial setup, you won’t be able to turn them back on. Thanks for responding dev’s! And thanks for this medication!

### 1/5 — NOTIFICATIONS ARENT WORKING!!!

*2026-06-06, version 3.4.0*

Ever since I got my iPhone 16 Pro Max updated to iOS 26, notifications do not show my way as a compatible app. When I go to apps on my phone settings, my way only list and such as being a searchable app, but as far as notifications go, it doesn’t give me the opportunity to turn them on or off. Whenever I uninstall the app and reinstall the app, it does ask me a prompt to allow notifications, but even if I choose allow notifications are not an option within the settings on my phone. What the hell is going on? I have missed my dose so many times because of this that now I’m dosing on Fridays instead of Mondays this is ridiculous!!!!!

### 1/5 — Journal entry missing

*2026-05-09, version 3.4.0*

Suddenly I am not allowed to add journal entries. And the app keeps reminding me I have not added a journal entry. How could I add one if I am not allowed to???

### 1/5 — customer support hard to get answers from!

*2026-05-06, version 3.4.0*

I’ve tried contacting the team for about a month and have not been able to get them to update the copay card information even though it was confirmed via phone, poor customer experience and frustrating that this is the way to get the shot.

### 1/5 — Worthless

*2026-04-06, version 3.2.0*

Poorly thought out. Not intuitive. Shouldn't have to call support for basic questions.

### 4/5 — Glitch that tells me I missed a dose that I didn’t.

*2026-03-15, version 3.2.0*

Currently, I have a glitch that is making the app. Tell me at least three times a day that I missed my “last dose on January 14” even though it is March. I did not miss that dose either.

### 5/5 — It works

*2026-02-11, version 3.2.0*

Working great, support staff superb

### 5/5 — Thank you!

*2025-11-19, version 2.1.3*

This app has been extremely helpful and informative.  I appreciate Dupixent and the team of professionals who truly care about their patients!
Dupixent has made my life normal again. Thank you!

### 4/5 — Highly recommended

*2025-11-14, version 2.1.3*

Good medicine

## Frequently asked questions about MyWay

### What does the MyWay app do?

The MyWay app is a patient support tool designed to help individuals access and manage their DUPIXENT® (dupilumab) treatment. It provides services for medication tracking, financial assistance, and symptom monitoring to support patients throughout their treatment journey.

### What are the key features of the MyWay app?

Key features include medication tracking with reminders and injection instructions, a symptom tracking journal to share with doctors, insurance and financial assistance information, upcoming dose and healthcare provider visit calendars, and refill reminders.

### Is the MyWay app free to use?

Yes, the MyWay app is distributed for free by Sanofi US on behalf of Sanofi and Regeneron Pharmaceuticals, Inc. There are no mentioned costs or in-app purchases associated with using the app's patient support services.

### Who is the MyWay app intended for?

This app is specifically designed for patients who have been prescribed DUPIXENT® (dupilumab). It aims to provide personalized support to help them navigate their treatment journey, from initial access to ongoing therapy management.

### How does the app help with treatment management?

The app assists with treatment management by offering features like an upcoming dose calendar, medication tracking with reminders, step-by-step injection instructions, and a log for injection completion. It also provides refill reminders to ensure continuous therapy.

## Version history (last 5 releases)

### 3.4.0 — 2026-04-14

This version includes functional updates.

### 3.2.0 — 2026-01-12

This version includes backend updates.

### 2.1.3 — 2025-09-29

Solve incompatibility issues.
Minor improvements.

### 2.1.2 — 2025-08-14

New support for patients who have been prescribed DUPIXENT® (dupilumab) for FDA-approved treatment of bullous pemphigoid (BP); and updates to support the latest prescribing information.

### 2.1.1 — 2025-03-27

This version includes Functional update and Bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*