# myXL–Cek Kuota & Beli Paket XL — user reviews > 134 indexed App Store user reviews of myXL by PT XL Axiata Tbk, rated 4.30/5 from 963 ratings. - Source: https://appshunter.io/ios/app/myxlcek-kuota-and-beli-paket-xl/id683141076/reviews - App overview in markdown: https://appshunter.io/ios/app/myxlcek-kuota-and-beli-paket-xl/id683141076.md - Rating breakdown: 5★ 746 · 4★ 56 · 3★ 20 · 2★ 16 · 1★ 125 ## What do users think of myXL? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Easy to check data usage - 💡 Helpful bonus information **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow and sluggish performance - 💸 Expensive and poor value - 📵 Unreliable network connectivity - 🤖 Unhelpful customer service **Commonly reported bugs** - Login issues and authentication problems - Inability to purchase or activate packages - Inconsistent data usage tracking - Frequent app crashes and freezes **Most requested features** - Detailed billing and package information - Ability to manage account and purchase packages seamlessly - Improved stability and reliability ## Newest reviews (20 of 134) ### 1/5 — Updated version unuseable *2025-11-20, version 8.9.0* MyXL app did not work after updating it to version 8.9.0. A blue screen appeared after tapping the app, and it got stuck without any progress. The app was working fine previously. ### 1/5 — Not working when connected without vpn through THEIR MOBILE INTERNET *2025-11-04* not working ### 1/5 — Sangat buruk *2025-11-01, version 8.8.0* Ini xl kenapa pulsa nya kepiting sendiri?padahal saya gak ada berlangganan apa pun atau beli data atau juga menghidupkan data!selalu habis mulu pulsa saya ### 1/5 — Tidak menemukan solusinya *2025-09-27, version 8.7.0* Beli paket circle sudah gak masuk2 , chat maya layanan barunya gak ngaruh juga gak ada nemuin solusinya ### 1/5 — Error terus *2025-08-07, version 8.6.0* Mau beli paket error terus gimana sih ### 2/5 — kuota tidak bisa dipakai *2025-07-19, version 8.6.0* kenapa ya? saya baru beli kuota di myxl tapi tidak bisa dipakai, bantuan dari maya dan xl.co id juga sama saja begitu pula dgn 817, mohon dibantu min, soalnya saya sudah cukup lama pakai xl tp sblmnya tdk prnh ada kejadian sprti ini. ### 1/5 — Bug fix ??? *2025-06-22* Latest update says bug fix and now the App does NOT work. FIX the App ... it’s stuck at the opening screen. ### 1/5 — Gagal roaming *2025-06-11, version 8.4.0* Udah beli roaming, kok tetep gak bisa internetan padah udah beli paket internet + internet roaming ### 1/5 — woorrsssssttttttt carrier evert *2025-04-21, version 8.2.0* why these days the quality of customer service in xl is getting low and worst ?? i do not mind to pay just to talk to the CS and still they couldn't make it !!!! but why ??? are u run out of service / staff ??? and idk why im still being ur loyal customer .. ### 1/5 — Rubbish App *2025-02-01, version 7.10.0* Won’t accept a new credit card for payments ### 1/5 — Provider ampas *2025-01-24, version 7.10.0* Servis benerin. lumayan sih buka lapangan kerja tapi selain itu masuk jurang aja lah 🤣 Not recommended! Use other providers instead! ### 1/5 — Cannot Login *2024-12-20, version 7.9.0* Never be able to login in the last 1 year. Reached CS they say they’ll fix it, but no result ### 3/5 — Lambat dan tidak user-friendly *2024-12-20, version 7.9.0* Sering sekali auto log out. Proses pembayaran tidak otomatis terupdate secara cepat di aplikasi. ### 2/5 — App doesn’t work since this update. *2024-12-19, version 7.9.0* Updated the app, opened it up it had logged me out, I’ve been trying for a week to log back in but I keep receiving an error code (400) unable to access the app. Is there going to be a fix for this issue? ### 1/5 — Jaringan sangat buruk sampek sekarang *2024-12-05, version 7.8.1* Jaringan sangat buruk tidak ada perubahan sampek sekrang,,kwalitas busuk sangat merugikan ### 1/5 — Useless *2024-11-18, version 7.7.0* Stuck on opening page with XL logo, powered by XL Axiata, version 7.7.0 ### 1/5 — Doesnt allow to remove credit card terrible *2024-10-22, version 7.5.2* Doesnt allow to remove credit card terrible ### 1/5 — App still buggy *2024-10-11, version 7.5.0* I suggest to upgrade the apps or fix, if cannot I can provide an apps or help fixing or I suggest using this company skyconnectiva or consult at least. They are good of giving solution. Perhaps XL need to make new apps. I suggest find a new one. ### 2/5 — App still buggy *2024-10-04* I suggest to upgrade the apps or fix, if cannot I can provide an apps or help fixing or I suggest using this company skyconnectiva or consult at least. They are good of giving solution. Perhaps XL need to make new apps. I suggest find a new one. ### 1/5 — Terrible customer service! *2024-09-26, version 7.4.0* Purchased my roaming package for Japan and on day one it was complete failure. XL can’t take responsibility and fix the issue, blaming everything and everyone. Refund is also not an option apparently after they can’t fix anything. Worst company to deal with, customer service is terrible, I’ll be using other providers moving forward. Stay away! ## Most critical reviews (10 lowest-rated) ### 1/5 — keren kamu xl *2026-08-12, version 9.4.0* xlgblk, pasangan gwe jadi ga bisa call walopun sinyal full 4g+ kuota full. pending mulu ### 1/5 — Terrible *2026-05-21, version 9.2.1* Internet out for over a day. No service. No resolution. Get it fixed Bodohs. ### 1/5 — Terrible *2026-04-27* Internet out for over a day. No service. No resolution. Get it fixed Bodohs. ### 1/5 — Tolol *2026-04-22, version 9.1.0* Najis pake XL sinyal ujan dikit jelek, dibawa pergi keluar kota jelek maen game nge lag. Najis ### 1/5 — Jaringannya busuk *2026-04-17, version 9.1.0* saran saya jangan pake xl, saya pakai paket prioritas dan tinggal di kota tapi jaringan kayak orang tinggal di pedalaman alias lemot, sering hilang, kerjaan saya gak selesai, mahal, tidak worth it, katanya 5g tercepat, tercepat apanya? tercepat hilang sinyalnya sih iya, paket roaming juga sudah beberapa kali pernah saya pakai tapi sinyalnya 0. sangat tidak direkomendasikan, pengalaman buruk. xl sangat mengecewakan dan terlalu over claim ### 1/5 — Very poor *2026-02-21, version 9.0.0* Awful decision going with this network ### 1/5 — They take down the app when I’m roaming!! *2026-02-11, version 9.0.0* Saya sedang di luar negeri dan mau perpanjang untuk roaming tidak bisa. Aplikasi down dan via WhatsApp benar2 pelan!!! Jadi kehilangan waktu rapat online!!! ### 1/5 — kartu jelek ngtd mati'an paket gajelas bangkrut ajaj *2026-01-09, version 8.10.0* pok ### 1/5 — Tidak bagus *2026-01-08, version 8.10.0* Saya baru isi voucer tapi tidak bisa internetan ### 1/5 — Data *2025-12-24, version 8.10.0* Data finishes soo quick ## Most praised reviews (10 highest-rated) ### 5/5 — respon dan pelayanan terbaik dari yg terbaik *2021-07-06, version 5.3.6* repon cepat cs ramah ### 5/5 — Stuck at 30 second authentication *2021-02-22, version 5.2.3* I can’t log in and apply Package, now it used up all my credit on data at a crazy rate. Help! ### 5/5 — Authentication page *2021-02-07, version 5.2.2* Cannot go further than the authentication page.. app is unuseable ### 5/5 — Aplikasi *2021-02-04, version 5.2.1* Aplikasi my xl 5.2.1 tidak maksimal, jauh dari harapan. ### 5/5 — Good *2020-12-12, version 5.1.3* Sangat membantu ### 5/5 — MyXL banyak info2 bonus nya *2020-12-12, version 5.1.3* MyXL banyak info2 bonus nya ### 5/5 — Mantul *2020-12-01, version 5.1.3* Ui tambah mantap ### 5/5 — Good app *2020-08-15, version 3.9.11* Good ### 5/5 — Better Performance *2016-02-10, version 2.0.1* Better performance and UI home page ### 5/5 — Helpful *2015-11-14, version 1.9.4* Its a good a very usefull app for xl customer --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*