# MyZen by Zenoti — user reviews > 95 indexed App Store user reviews of MyZen by Zenoti by Soham Online Solutions Pvt. Ltd., rated 4.60/5 from 4,800 ratings. - Source: https://appshunter.io/ios/app/myzen-by-zenoti/id1596039879/reviews - App overview in markdown: https://appshunter.io/ios/app/myzen-by-zenoti/id1596039879.md - Rating breakdown: 5★ 4,093 · 4★ 257 · 3★ 112 · 2★ 64 · 1★ 274 ## What do users think of MyZen by Zenoti? Overall sentiment: negative **Pros** - ⭐ Great when it works - 🙌 The best I've had for employment software - 👍 Like it a lot! **Cons** - 🐛 Crashes and freezes a lot - 🔍 Searching clients doesn't work - 🤯 Unfreeze card is not showing in app - 🤔 Confusing - 🤬 Terrible staff response - 🔴 Unstable connection - 🤯 Password issues - 🤯 Frustrating - 🤯 Doesn't work - 🤯 New update issues - 🤯 Worst form of pay! - 🤯 Always glitching - 🤯 Have to fully sign out and restart in order for it to work - 🤯 Not a fan anymore - 🤯 Highway robbery - 🤯 Not good update - 🤯 Not the best for techs - 🤯 Honest feedback - 🤯 Buggy with poor user interface - 🤯 Trash - 🤯 Waiting still - 🤯 It's ok - 🤯 Stole my tips - 🤯 Horrible!!! - 🤯 Horrible - 🤯 Horrible company - 🤯 horrible - 🤯 The Worst - 🤯 Awful - 🤯 Login - 🤯 Terrible app **Commonly reported bugs** - Appointments constantly out of order in list view - Calendar view cannot be pinched to fit the screen - Can't view room or station from the list - Tips section disappeared - Doesn't match how it's viewed on a desktop - Notes and profile information is difficult and annoying to get into - Duplicate charge not corrected **Most requested features** - Make an iOS Widget - Allow viewing hours from more than just the current month - Remove PIN code login every time ## Newest reviews (16 of 95) ### 4/5 — Calendar *2026-07-26, version 5.17.1* Wish the calendar could shrink down ### 2/5 — I quit my job over this system. *2026-07-22, version 5.17.1* This entire system was actually part of the reason I finally quit my salon. It’s impossible to do some of the most basic functions that a booking app should be able to do; I cannot change/move appointment start times or view important client info like phone number if I need to reach them outside of their little messenger. Not to mention the constantly making us change our passwords and requiring one to log into my app every single time just to look at my own schedule?? I would 100% rather go back to MyTime or Mindbody than ever use Zenoti again. ### 3/5 — Amount *2026-07-13, version 5.17.1* I miss being able to see how much we made before it gets deposited ### 2/5 — Review *2026-07-04, version 5.17.0* Always have to delete app and reinstall. Screen just turns black. 50% of the time. ### 2/5 — Not a fan *2026-06-09, version 5.16.8* I’m a tattoo artist, this app doesn’t allow you to take deposits or “cancellation fees” and doesn’t give you nearly as much access as it does on a laptop with the main account. I can’t make edits to appointments or client profiles unless I’m in studio so if I book something at home I can’t make adjustments until I’m back at work. ### 3/5 — Work app *2026-06-03, version 5.16.8* This app constantly signs me out then runs slow when I need to look at my appointments. This app seems to be cluttered, I get it. You can see everything but when you can’t change the size of the schedule itself, you have to look at the appointments individually. I still use the original Zenoti app. Fast and easier to navigate. ### 1/5 — Terrible *2026-04-23, version 5.16.7* I work for a spa that uses this platform and it’s horrible! It’s extremely unreliable, glitchy and frustrating. When it’s time to clock in and out, it freezes. if it was my call, we would find an alternative option. Would never recommend this app for a business!!!!!!!! ### 1/5 — POV *2026-04-21, version 5.16.7* Too many steps to make appointments! Too many steps to checkout! I’ve been a stylist for over 30 years. Had to learn multiple different check in systems. By far this the most complicated one I’ve ever encountered . In my personal opinion. Most definitely not user friendly. ### 1/5 — Not user-friendly & not sophisticated enough for spa teams *2026-04-20, version 5.16.7* Terrible interface, insufficient information available to users about themselves & their clients, limits essential access to practitioners for planning & executing daily tasks, AI is not an asset. Has resulted in multiple double-bookings, failed to offer booking time slots online when time & practitioners were available, and makes it difficult to coordinate and deconflict various equipment & practitioner resources. Our team had been using Vagaro and we were all much happier with that software as compared to Zenoti. We all wish we could go back. It’s been traumatic for our team to try maintaining positive team cohesion and to be open-minded to a new avenue that management has been exploring by implementing Zenoti, but we’re getting tired of trying to put on a brave face to make our managers feel better about their poor decision to switch to an inferior product (seemingly not having done their due diligence in research prior to executing the swap or having been misled by Zenoti’s sales reps to think that the system is more capable and robust than it actually is). I’m sure that Zenoti is good for some industries and businesses, but we’ve found that the complexity of a small-medium sized spa is beyond Zenoti’s ability to effectively support. ### 3/5 — works great...when it works *2026-04-16, version 5.16.6* this app works great, when it wants to load. id say about 25% of the time it wont load to open so i can see my tips or whats currently on my tip card. or what appointments i have for the day. 🙃 ### 1/5 — Always messing up *2026-04-14, version 5.16.6* Never know when the app is going to work. it’s always been unpredictable since i’ve had it but the past week It won’t even open without me having to delete the app then redownloading it, then it will stop working again. Super inconvenient ### 1/5 — Terrible *2026-04-11, version 5.16.6* I hope my company updates the to the wisely card and app because this one is Not good . Always not working ### 1/5 — Not work iOS *2026-03-28, version 5.16.5* Since updating new iOS 26.4 not working anymore ### 1/5 — Tech problems *2026-03-23, version 5.16.5* I was enjoying the app at first but now it will not open. I have tried to get a hold of tech support and nothing is working!!!! Please help!!!! The app is very useful when it worked! ### 2/5 — Meh *2026-03-07, version 5.16.3* Could be easier for people to see their schedule weekly and be alerted when the schedule has been published. Some people get a notification, some don’t. Inconsistent. Should be a way to put in for requests off as well… ### 1/5 — Awful *2026-03-01, version 5.16.2* Sure would be nice to be able to transfer my tips or activate my card. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too much issues *2026-08-20, version 5.17.2* There’s so many issues, gps is incorrect with the app nor real time tip as advertised ### 1/5 — App never works *2026-08-14, version 5.17.2* I hate this app why the heck it signs me out then takes forever to login then wont load ### 1/5 — Awful User Interface *2026-07-28, version 5.17.1* I’ve worked with Vagaro, Fresha, Mango Mint, and other apps within my aesthetic career - and MyZen by Zenoti has got to be the worst one I’ve ever used. The user interface makes it impossible to work with. It’s no intuitive, it’s hard to read and navigate, it’s just…. Bad. Really bad. Myself and my colleagues ONLY use the app to check our commissions and tips. That’s it. Which is sad, as I would love to just check my app on my phone when I need to quickly see something with my patients, but it’s not even worth opening this app to use. I’d rather get on the desktop version. Please for the love of god, update this app to make it more user friendly. ### 1/5 — Awful *2026-07-17, version 5.17.1* Consistent bugs, always crashing ### 1/5 — Awful *2026-07-14, version 5.17.1* No user friendly at all. Hate it compared to other booking system apps. ### 1/5 — Fix the issues *2026-07-12, version 5.17.1* We use this app to clock in and out at work. Sometimes it works other times it doesn’t. It could be great. ### 1/5 — Horribly Complicated for No Reason *2026-07-04, version 5.17.0* This is by far the most annoying software I’ve used in over 25 years. Horrible for the end user. I am very proficient in software applications and this one is terrible. They make it difficult for nearly every feature and function. Ridiculous ### 1/5 — Works when it wants to *2026-06-27, version 5.17.0* Works when it wants to, ### 1/5 — App crashes *2026-06-25, version 5.17.0* I have an iPhone and I have to redownload this app many times just for it to log me in, sometimes it works but sometimes I get the dreaded black screen instead, pls fix this. I can’t clock in or out when this doesn’t work. ### 1/5 — Can you fix the glitches please?! *2026-04-26, version 5.16.7* Can you plz ease fix the glitches? None of the apps or browsers functioning correctly. None of my coworkers or myself have been able to access tip reports from the current pay period for the last week. ## Most praised reviews (10 highest-rated) ### 5/5 — Great results *2026-05-31, version 5.16.8* This app is great at notifying you on your service sales and tips plus overall services provided. ### 5/5 — Review *2026-05-16, version 5.16.8* I love Zenvery professional ### 5/5 — Inconsistent *2026-05-08, version 5.16.8* Sometimes this app works sometimes it doesn’t which makes it an inconvenience when it matters most! ### 5/5 — New Operating System *2026-03-13, version 5.16.4* CAKE! Easiest System I’ve ever had to learn. The positive encouraging notes such as “take a break!” or “good job!”, still make my day. My Clients say it was a breeze to use, no hiccups. 😎 ### 5/5 — I really love my zen I love the fact I can see all my transactions *2026-02-17, version 5.16.0* This card is great never had a problem with fraud charges and if you do call dull and they will help you ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2025-12-06, version 5.15.2* Perfect ❤️ ### 5/5 — MyZen use *2025-11-25, version 5.15.0* User friendly, ### 5/5 — Malo *2025-07-11, version 5.10.3* Tengo solo dos semanas con esta aplicación para poder tener mis propinas, y cada vez que quiero entrar es un problema la aplicación se congela no sale nada en la pantalla y no puedo ver por ningún lado donde diga que puedo entrar a cambiar o corregir mi ID y si cambio mi clave igual no me funciona estoy harta de esto !!! Ya mandé un email al servicio al cliente y me dicen que desactive la App lo hice y funcionó un rato luego vuelve y se desactiva y se congela la app no sirve!!!! ### 5/5 — Ml *2025-05-28, version 5.10.2* Can you fix this app every week few time I have to delete and reinstall because it’s not working it really frustrating. Waiting my time ### 5/5 — Like it a lot! *2025-02-08, version 5.9.0* I like that they sent you a text while the card is in use not after. And very efficient! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*