# myZiply

> Mobile app for managing Ziply Fiber accounts, billing, and service troubleshooting. (iPhone/iPad app by Northwest Fiber, LLC.)

- Source: https://appshunter.io/ios/app/myziply/id1501966763 (this page in markdown: same URL + `.md`)
- Developer: [Northwest Fiber, LLC](https://appshunter.io/developer/1501966762)
- Category: Entertainment, Productivity
- Price: Free
- Rating: 1.29/5 from 273 App Store ratings · 57 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 19 MB
- Languages: English
- Released: 2020-04-30
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myziply/id1501966763/reviews.md

## What is myZiply?

Manage your Ziply Fiber account right from your smartphone or tablet with myZiply. It’s full of easy-to-use tools and features that put you in control. View and pay bills, check past billing statements and payments, and make updates to your account settings. You can also use myZiply to contact the Help Center when you need service support, or you simply have a question.

It also has additional control features that let you check the status of your service order and reset your modem or TV set-top box.
 
myZiply makes it easy to manage your Ziply Fiber account on the go. User-friendly features let you update details in your account, check up on billing and payments, even do some troubleshooting. If you have high-speed Internet, get myZiply to easily manage your account from your mobile device.
 
Account Settings 
- Easily reset your password. 
- Update your billing address. 
- Link and unlink your myZiply accounts. 
- Sign-up for paperless billing. 
 
Billing and Payments 
- Make a one-time payment or schedule your payment. 
- Set-up and manage payment methods. 
- Enroll in Autopay. 
- Access your current bill and past billing statements.
- View your payment history. 

Troubleshooting 
- Reboot your modem or TV set-top box. 
- View and update your service order. 
- Read our FAQs to quickly find the answers you need.
 
We are continuing to enhance the myZiply app to make it your complete Ziply Fiber self-service tool.

## Key features

- View and pay bills
- Check billing statements
- Update account settings
- Contact Help Center
- Check service order status
- Reset modem/set-top box
- Manage payment methods

## What do users think of myZiply?

Overall sentiment: negative

**Pros**

- 💰 Affordable pricing
- ⚡ Good fiber internet speeds
- 💳 Ability to pay bills through app
- 📱 Simple bill payment interface

**Cons**

- 🐛 App crashes frequently
- ❌ Login failures with unknown errors
- 🔌 Cannot communicate with router
- ⏳ Extremely slow app performance
- 📵 Non-functional troubleshooting features
- 🚫 Limited app functionality beyond bill payment
- 😤 Poor customer service responsiveness
- 💸 Billing errors and payment processing issues
- 🔄 App forgets user accounts
- 📵 No network management features
- ⚠️ Service quality degradation after upgrades
- 📞 Difficult to contact support through app
- 🔐 Data security concerns with app

**Commonly reported bugs**

- Unknown error occurred during login
- App stuck in verifying state
- Cannot communicate with router despite connection
- Payment processing failures with multiple charges
- App crashes on account setup
- Troubleshooting tool hangs indefinitely
- Pages fail to load data properly
- App loses account information after logout
- Error messages with zero sense or clarity
- Website and app both showing error messages
- Inconsistent app behavior across devices
- Profile creation loop preventing login

**Most requested features**

- Complete app overhaul and modernization
- Functional router status monitoring
- Working network management tools
- Live TV and recorded show streaming
- Advanced troubleshooting diagnostics
- Account management features
- Improved customer support integration
- Feature parity with competitor apps like Xfinity
- Automatic payment setup (autopay)
- Account profile management

## Recent user reviews (10 of 57)

All indexed reviews: https://appshunter.io/ios/app/myziply/id1501966763/reviews.md

### 1/5 — Most services have working apps.

*2024-01-18*

A while ago when I switched to ZiplyFiber, I was trying to change a password or check something about my account or something simple that a working app would have easily help me take care of myself. The app was not working, so I called them instead which was fine. When I asked if maybe the app was broken temporarily or if I had messed it up on my end they told me that the app just wasn’t finished yet. Seems weird to have an unfinished app for such a necessary service, advertise the app on your website, and keep the app “unfinished” for I believe what is now 2 coming up on 3 years now? I’m very glad that Ziply seems to have a responsive and helpful call service, but I don’t want to bother them for things that any other company’s’ app would let me do so easily! Please finish the app! I know it doesn’t seem like a big deal, but if people are trying to decide whether they should switch to Ziply or not, this app and its rating does not send a positive message to potential customer and just annoys current ones. The bigger service provider in my area is constantly calling and sending me mail to get me to switch back to them and I like the Ziply service fine, but if people don’t care either way and one company has a working app and the other doesn’t, this may not sway the decision alone but it will be taken into consideration and a negative point for Ziply.

### 1/5 — App does not work… at all

*2023-10-29*

I spent a good 2 hours on the phone with tech support and every single person I talked to told me to uninstall and redownload the app. And you wouldn’t believe it if I told you twice, still doesn’t work. I couldn’t imagine being a billion dollar company and not having a functioning app in the world we live in. Please please please fix this. Not everyone has access to a laptop or computer and use their phones as their computers.

### 1/5 — Your Overall Quality Reflects in the App

*2023-09-03*

To management: just look at the rating for goodness sake. It has been like that for months. What does that tell your customers?  When it comes to the app, if you’re not willing to put in time and effort, and you are willing to give your customers something halfway-developed, don’t even bother. Leaving it up and not fixing it just shows us all where the company’s priorities are! It says to everyone, “Ziply doesn’t care about customers, they care about financial targets. Ziply obviously considers this app’s development, and ultimately a customer’s valuable time and overall experience, a variable cost that can be kept down, and we do not care as long as they pay us on time every month.” Now, either that is true, or maybe you hired a bad developer who took your money and left you with this pile, who knows. But next fiscal year, since this obviously wasn’t in 2023’s budget, you should really do yourselves a favor and **fix your app**. This just looks bad, and won’t help your company grow at all.

### 3/5 — App Doesn’t Work

*2023-08-27*

It won’t let me login to the app, keeps telling me “An Unknown Error Has Occurred”. I haven’t had a problem with the WiFi so far, I’ve only had it for a few days and it’s been perfectly fine. Connected 4 different devices, still no problem with load speeds or anything.

### 1/5 — A company on a fast decline

*2023-06-13*

I had used Ziply for years with no real issues. Now they claim my area has been upgraded to fiber. The price went up without warning, the speed went down, and now I can’t get through a 22 minute sitcom without freezing and buffering at least twice.  Basically, these people are liars and thieves. You can’t even contact them with their (garbage, info stealing) app

### 1/5 — App is garbage.

*2023-04-12*

Since getting Ziply a year ago the app has never been anything other than a glorified bill payment portal. I get communication errors with the router any time I try to check it’s status. Tech support told me in a call today to call back in 24 hours to see if it would work, after I told them it hasn’t been working since I became a customer. Worthless app when the primary intended usage does not function correctly.

### 1/5 — How did Apple approve this?

*2023-03-18*

If the of this “app” is to maximally waste your time, then kudos you have exceeded expectations! However the description says I should be able to pay my bill, etc. All I’ve been able to do so far is observe some peculiar errors that make zero sense, and questions about my profile after I have already logged in 🤨

### 5/5 — Ziply fiber

*2023-01-29, version 1.0*

I hopefully ziply fiber app will get updated soon

### 1/5 — Extremely hard to use, none of pages loads the data properly

*2023-01-28, version 1.0*

Form follows function , problem with this app is there is no function it’s just a form.

### 1/5 — “Your Internet connection is very slow”

*2023-01-06, version 1.0*

“Your internet download speed is very low. Web browsing should work, but videos could load slowly.”

I average 0.35Mbps down and 0.02Mbps up. Every morning I have to turn the router off then back on and wait up to 30 minutes before I can start work. Their tech support feels like they know they are bad and sound guilty when they say “the problem is fixed” dude I can hear it in your voice that you know the problem is not fixed and you are just closing the ticket because you have no other option. The internet on my phone hotspot is faster… if I were the owner of the company I work at I’d drop zippers in a second.

## Frequently asked questions about myZiply

### What can I do with the myZiply app?

The myZiply app allows you to manage your Ziply Fiber account on the go. You can view and pay bills, check past billing statements, update account settings, contact the Help Center for support, and even troubleshoot issues like rebooting your modem or TV set-top box.

### Is the myZiply app free to use?

Yes, the myZiply app is completely free to download and use. It is provided as a self-service tool for Ziply Fiber customers to manage their accounts and services.

### What features are available for billing and payments?

With the myZiply app, you can make one-time payments or schedule future payments. You can also set up and manage your payment methods, enroll in Autopay, and access your current and past billing statements. Viewing your payment history is also straightforward.

### Can I troubleshoot my internet or TV service with this app?

Yes, the app includes troubleshooting features. You can reboot your modem or TV set-top box directly from the app. Additionally, you can view and update your service order status and access FAQs for quick answers to common issues.

### What account settings can I manage?

You can easily manage various account settings within the myZiply app. This includes resetting your password, updating your billing address, linking and unlinking your myZiply accounts, and signing up for paperless billing.

## Version history (last 1 release)

### 1.0 — 2020-04-30

No release notes.

## Apps similar to myZiply

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Nebula⁣](https://appshunter.io/ios/app/nebula/id1447033725) | 4.8 (13,384) | Free | Entertainment |
| [MoviePass](https://appshunter.io/ios/app/moviepass/id6443924128) | 3.3 (133) | Free | Entertainment |
| [Oregon Lottery](https://appshunter.io/ios/app/oregon-lottery/id1415002273) | 4.7 (28,512) | Free | Entertainment |
| [Northern Quest Resort & Casino](https://appshunter.io/ios/app/northern-quest-resort-and-casino/id1451015475) | 3.1 (56) | Free | Entertainment |
| [Tulalip ONE Club GO App](https://appshunter.io/ios/app/tulalip-one-club-go-app/id1475906440) | 2.1 (68) | Free | Entertainment |
| [Broadway in Portland](https://appshunter.io/ios/app/broadway-in-portland/id1502758400) | 1.8 (19) | Free | Entertainment |

## More apps by Northwest Fiber, LLC

- [Ziply Password Manager](https://appshunter.io/ios/app/ziply-password-manager/id1502474276)
- [Ziply Fiber SafeConnect](https://appshunter.io/ios/app/ziply-fiber-safeconnect/id1502474450)
- [Ziply Communicator](https://appshunter.io/ios/app/ziply-communicator/id1504905480)
- [Ziply Business Communicator](https://appshunter.io/ios/app/ziply-business-communicator/id1604958666)
- [Ziply Fiber](https://appshunter.io/ios/app/ziply-fiber/id6451298186)

All apps by Northwest Fiber, LLC: https://appshunter.io/developer/1501966762

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*