# myZiply — user reviews > 57 indexed App Store user reviews of myZiply by Northwest Fiber, LLC, rated 1.29/5 from 273 ratings. - Source: https://appshunter.io/ios/app/myziply/id1501966763/reviews - App overview in markdown: https://appshunter.io/ios/app/myziply/id1501966763.md - Rating breakdown: 5★ 11 · 4★ 6 · 3★ 4 · 2★ 8 · 1★ 244 ## What do users think of myZiply? Overall sentiment: negative **Pros** - 💰 Affordable pricing - ⚡ Good fiber internet speeds - 💳 Ability to pay bills through app - 📱 Simple bill payment interface **Cons** - 🐛 App crashes frequently - ❌ Login failures with unknown errors - 🔌 Cannot communicate with router - ⏳ Extremely slow app performance - 📵 Non-functional troubleshooting features - 🚫 Limited app functionality beyond bill payment - 😤 Poor customer service responsiveness - 💸 Billing errors and payment processing issues - 🔄 App forgets user accounts - 📵 No network management features - ⚠️ Service quality degradation after upgrades - 📞 Difficult to contact support through app - 🔐 Data security concerns with app **Commonly reported bugs** - Unknown error occurred during login - App stuck in verifying state - Cannot communicate with router despite connection - Payment processing failures with multiple charges - App crashes on account setup - Troubleshooting tool hangs indefinitely - Pages fail to load data properly - App loses account information after logout - Error messages with zero sense or clarity - Website and app both showing error messages - Inconsistent app behavior across devices - Profile creation loop preventing login **Most requested features** - Complete app overhaul and modernization - Functional router status monitoring - Working network management tools - Live TV and recorded show streaming - Advanced troubleshooting diagnostics - Account management features - Improved customer support integration - Feature parity with competitor apps like Xfinity - Automatic payment setup (autopay) - Account profile management ## Newest reviews (15 of 57) ### 1/5 — Hate everything about Ziply *2022-10-13, version 1.0* This is the worst experience I have had with the phone and the internet ever! You can’t contact customer service by phone it keeps disconnecting the call and telling you to use the chat feature. The chat feature doesn’t let you do anything because “ they don’t have the tools to process your request. You need to call customer service to do this”. They charged me a full month for 1 DAY of internet service when I moved because they “can’t pro rate your bill” really? You can’t pro rate?, a monkey could figure out how to pro rate a bill. Their phone prices are twice as high as my cell phone. No exaggeration, literally 2 times more than my cell phone bill. Horrible! Just horrible all around. ### 1/5 — Useless *2022-09-29, version 1.0* Installed and logged in to my account to troubleshoot an internet outage. The app was stuck in “Verifying” state and provided no useful information. ### 1/5 — Don’t waste your time *2022-09-07, version 1.0* The app will not work, and their customer service is a joke. Every time you use it you’ll see an error saying that it cannot communicate with the router. It’ll offer to run a diagnostic, but it does nothing. If you try to use the text help line they will drop you before fixing the issue. If you try to call customer service and try to explain to them that the error message says that the router needs to be registered by ziply and that this can be done by calling the customer service number they’ll condescendingly tell you to reset the router—as if I can’t figure out how to reset the router myself. When resetting does nothing, they’ll tell you the problem is with your phone or computer. ### 1/5 — It’s ridiculous *2022-08-11, version 1.0* The app is ridiculous nothing wants to load and when something does load it’s stupid slow and nothing else will work. My internet acts like it’s not working one minute it’ll be fine and next nothing wants to work or it just times out I have called and had someone come out and fix it then it works fine for a couple hours max then just acts stupid all over again. I’m tired of the inconvenience it’s causing I’m at the point where I want to change services but can’t because of our apartment rules ### 1/5 — Sarah *2022-08-11, version 1.0* It’s funny how the other review is several years old and here I am having similar issues. I used their app to make a monthly payment. It told me that it didn’t work and to try again. 3 times this happened with no confirmation of anything actually working. Then, my debit card shows 3 payments pending to Ziply. After spending way too much time chatting with a rep online, she says sorry we don’t even show you’ve made a payment so how can we refund anything?? Wait for a few days and then we can help. A few days pass and here I am STILL hearing them say, there is no record of payment so we can’t help you. Meanwhile they have a hold on $150 . My bank can’t help until Ziply releases the payments… so messed up. The company will not take responsibility for their faulty app. I’m about to just disconnect my landline and cancel service . This app is CRAP. Do not use it. ### 1/5 — Fix your app, Ziply. *2022-07-09, version 1.0* App doesn’t work at all. I’ve never been able to see my network on the app ever since I moved into a new apartment and got Ziply, but I dealt with it because I could at least pay my bill through the app. Now, I can’t even do that—I get an error message every time. And, to make matters worse, their website also doesn’t work for me (also get an error message there), so I have to call to pay my bill (which is fine, but that’s not the point, you know?). The app needs a serious upgrade. If it continues to be this difficult to simply pay a bill, I might just have to get my internet elsewhere. ### 1/5 — Just about worthless *2022-06-15, version 1.0* Ziply and there app are just about worthless. Not sure if their intent was to drive the company into the ground but that’s what they have done to this point. The troubleshooting and network tools in the app do not work or are non existent compared to what other company’s offer. Wasted potential of the fiber network if discouraging. ### 1/5 — Farther and farther down the drain *2022-06-14, version 1.0* Ziply Fiber too over Frontier in 2019 and STILL has not fixed the seemingly simple factor: allowing customers to access their account online. This changeover in ownership is a slow motion train wreck. ### 1/5 — Not off to a good start *2022-04-26, version 1.0* I have been able to login on the app exactly once. It tells me “unknown error occurred.” Then, I go to the website, enter my info and magically get in. We just had to switch do to Ziply being the only provider in the area. I hope the Internet service is better than their app. ### 1/5 — Ziply needs a good app *2022-04-17, version 1.0* Should not even be a 1. How can I pay on line when the app does not work. Ziply will not send me a billing.. ### 1/5 — Believe the bad reviews *2022-02-23, version 1.0* Setting up service was beyond bad. Several days of my time wasted. Service is barely passable. Though we are in a somewhat rural area, thus limited options w internet. Just tried to pay a bill through this app and after navigating through several error messages in trying to set up an id(with all my info and my paper bill in front of me), I’m finally at an error message impass and giving up. What kind of company makes it both impossible to establish service and pay them? It defies logic, humanity, and capitalism. WTH?!! ### 1/5 — customer for a year, app forgets who i am? *2021-10-31, version 1.0* Customer for a year but all of a sudden the app login is asking me to create a new profile and doesn't know who i am. website works fine i guess. app uninstallation complete. ### 1/5 — Awful Service *2021-08-05, version 1.0* This company is complete garbage. Don’t even waste your time. After 6 days and 3 people coming out. My WiFi still doesn’t work. Won’t connect the router to the IP address. They “fixed it” every time, with something new that was supposedly wrong. Seems to be a reoccurring issue with most customers. 0/5 ### 1/5 — Good fiber internet, poor care for customers *2021-07-30, version 1.0* This app is garbage, you can pay your bill, but there’s no way to contact support when your internet drops off. Boo ZiplyFiber ### 1/5 — No star would be my opinion *2021-07-13, version 1.0* Why do I pay for service that must be reset daily? Offline every single night. The app is worthless and the customer service even says that it’s not working. I’ve been on auto pay so I don’t have the billing issues but I’m still paying for service I don’t have. The fact that you go to their website and the help/support page comes up with page or file not found is red flag enough. Losing a long time customer to anything less frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Most services have working apps. *2024-01-18* A while ago when I switched to ZiplyFiber, I was trying to change a password or check something about my account or something simple that a working app would have easily help me take care of myself. The app was not working, so I called them instead which was fine. When I asked if maybe the app was broken temporarily or if I had messed it up on my end they told me that the app just wasn’t finished yet. Seems weird to have an unfinished app for such a necessary service, advertise the app on your website, and keep the app “unfinished” for I believe what is now 2 coming up on 3 years now? I’m very glad that Ziply seems to have a responsive and helpful call service, but I don’t want to bother them for things that any other company’s’ app would let me do so easily! Please finish the app! I know it doesn’t seem like a big deal, but if people are trying to decide whether they should switch to Ziply or not, this app and its rating does not send a positive message to potential customer and just annoys current ones. The bigger service provider in my area is constantly calling and sending me mail to get me to switch back to them and I like the Ziply service fine, but if people don’t care either way and one company has a working app and the other doesn’t, this may not sway the decision alone but it will be taken into consideration and a negative point for Ziply. ### 1/5 — App does not work… at all *2023-10-29* I spent a good 2 hours on the phone with tech support and every single person I talked to told me to uninstall and redownload the app. And you wouldn’t believe it if I told you twice, still doesn’t work. I couldn’t imagine being a billion dollar company and not having a functioning app in the world we live in. Please please please fix this. Not everyone has access to a laptop or computer and use their phones as their computers. ### 1/5 — Your Overall Quality Reflects in the App *2023-09-03* To management: just look at the rating for goodness sake. It has been like that for months. What does that tell your customers? When it comes to the app, if you’re not willing to put in time and effort, and you are willing to give your customers something halfway-developed, don’t even bother. Leaving it up and not fixing it just shows us all where the company’s priorities are! It says to everyone, “Ziply doesn’t care about customers, they care about financial targets. Ziply obviously considers this app’s development, and ultimately a customer’s valuable time and overall experience, a variable cost that can be kept down, and we do not care as long as they pay us on time every month.” Now, either that is true, or maybe you hired a bad developer who took your money and left you with this pile, who knows. But next fiscal year, since this obviously wasn’t in 2023’s budget, you should really do yourselves a favor and **fix your app**. This just looks bad, and won’t help your company grow at all. ### 1/5 — A company on a fast decline *2023-06-13* I had used Ziply for years with no real issues. Now they claim my area has been upgraded to fiber. The price went up without warning, the speed went down, and now I can’t get through a 22 minute sitcom without freezing and buffering at least twice. Basically, these people are liars and thieves. You can’t even contact them with their (garbage, info stealing) app ### 1/5 — App is garbage. *2023-04-12* Since getting Ziply a year ago the app has never been anything other than a glorified bill payment portal. I get communication errors with the router any time I try to check it’s status. Tech support told me in a call today to call back in 24 hours to see if it would work, after I told them it hasn’t been working since I became a customer. Worthless app when the primary intended usage does not function correctly. ### 1/5 — How did Apple approve this? *2023-03-18* If the of this “app” is to maximally waste your time, then kudos you have exceeded expectations! However the description says I should be able to pay my bill, etc. All I’ve been able to do so far is observe some peculiar errors that make zero sense, and questions about my profile after I have already logged in 🤨 ### 1/5 — Extremely hard to use, none of pages loads the data properly *2023-01-28, version 1.0* Form follows function , problem with this app is there is no function it’s just a form. ### 1/5 — “Your Internet connection is very slow” *2023-01-06, version 1.0* “Your internet download speed is very low. Web browsing should work, but videos could load slowly.” I average 0.35Mbps down and 0.02Mbps up. Every morning I have to turn the router off then back on and wait up to 30 minutes before I can start work. Their tech support feels like they know they are bad and sound guilty when they say “the problem is fixed” dude I can hear it in your voice that you know the problem is not fixed and you are just closing the ticket because you have no other option. The internet on my phone hotspot is faster… if I were the owner of the company I work at I’d drop zippers in a second. ### 1/5 — Doesn’t work *2022-12-14, version 1.0* App can’t communicate with my router despite it being currently connected and functioning fine. ### 1/5 — Update your App!!!! *2022-11-11, version 1.0* We pay for services we expect these services to be functional! Why is it that the Ziply App NOT functioning? Error message and unavailability is all I got! You get a - ⭐️ ## Most praised reviews (9 highest-rated) ### 5/5 — Ziply fiber *2023-01-29, version 1.0* I hopefully ziply fiber app will get updated soon ### 5/5 — Great App *2020-05-05, version 1.0* Easy to pay my bill and look at my billing history! ### 4/5 — Good enough *2022-04-19, version 1.0* The internet service isnt bad, its very affordable and most of the time excellent speed. The app is completely terrible its so basic and broken, and has no features, but the actual wifi is good. ### 4/5 — ...good for monitoring bills... *2020-07-01, version 1.0* I didn’t care for any other features this app has, just the fact that I can monitor my bills from my phone.I pretty much agree with everyone on this review frontier was a nightmare I hope ziply can learn from this ### 3/5 — App Doesn’t Work *2023-08-27* It won’t let me login to the app, keeps telling me “An Unknown Error Has Occurred”. I haven’t had a problem with the WiFi so far, I’ve only had it for a few days and it’s been perfectly fine. Connected 4 different devices, still no problem with load speeds or anything. ### 2/5 — Ziply great, app useless. *2022-03-09, version 1.0* I have Ziply fiber and it’s great, but this app is only for managing their router. It’s useless if you’re using your own (you should). ### 2/5 — Just Average, maybe *2021-08-15, version 1.0* Previous provider was Frontier. Ziply bought the region from Frontier. With Frontier we had far more mobile options to view, stream, record, etc. from the app. Not so with Ziply - there is no such integration. Figured they would catch up soon, but it’s been well over a year and nothing. ### 2/5 — MyZiply app review *2021-06-02, version 1.0* Really bad. every time I try to log in it just says error a unknown error occurred. ### 2/5 — Network *2020-07-23, version 1.0* Why even add a network option if you can’t even use it? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*