# N_eye — user reviews > 89 indexed App Store user reviews of N_eye by Shenzhen Huachuang Ages Technology Co.,Ltd, rated 2.40/5 from 151 ratings. - Source: https://appshunter.io/ios/app/n-eye/id808002897/reviews - App overview in markdown: https://appshunter.io/ios/app/n-eye/id808002897.md - Rating breakdown: 5★ 36 · 4★ 10 · 3★ 15 · 2★ 11 · 1★ 79 ## What do users think of N_eye? Overall sentiment: negative **Pros** - 👍 Simple and intuitive user interface - 📹 Good video quality when working - ✅ Worked reliably in earlier versions **Cons** - 🐛 Constant app crashes after updates - 🌐 Remote viewing only works on same WiFi network - 📱 Incompatible with iOS 11 and newer versions - 🔑 Login authentication failures and account recognition issues - 📡 Does not work with mobile data (LTE, 4G, 3G) - ⚠️ No customer support or contact information available - 🔄 Outdated technology references (3G compatibility) - 📊 Inconsistent performance across different carriers - 🛑 Server/online service appears to have shut down - ⏱️ Extremely slow or fails to load cameras - 🔐 Security concerns with account deletion and data loss **Commonly reported bugs** - App crashes immediately after opening or loading cameras - Login credentials not recognized despite working previously - Cannot create new accounts or register - Remote viewing fails on mobile data networks - App only functions on same WiFi as DVR - Excessive background data usage - App force closes after 2-3 seconds of video playback - Camera view not loading or showing 'Device is offline' error - Settings not saved between sessions - Incompatibility with iOS 11.2 and above - App crashes when accessing multiple cameras - Password reset functionality broken - Account deletion causing permanent access loss **Most requested features** - Update app to be compatible with iOS 11 and newer - Enable remote viewing without requiring same WiFi network - Add support for mobile data connections (LTE, 4G) - Implement persistent login to avoid logging in each time - Add fingerprint/biometric authentication option - Save camera view preferences between sessions - Support for multiple carrier networks (T-Mobile, Fido, etc.) - Establish working support website and contact system - Regular app maintenance and bug fixes ## Newest reviews (16 of 89) ### 1/5 — Useless *2020-08-17, version 1.2.0810* Deleted my account and now states my count can not be found !!! No support number anywhere ### 1/5 — Became useless *2020-08-13, version 1.2.0810* Suddenly not being able to login. States account does not exist anymore?? Forget people gives an error and register a new one also fails. This being the only app that works with my home security system, I can now no longer access it away from home. No support link, website or phone number to be found. Thanks for that. Rated negative 10 stars if possible. ### 1/5 — Not able to login *2020-08-09, version 1.2.0810* I am unable to login please help ### 1/5 — Deleted my account *2020-08-06, version 1.2.0810* I had been using my account perfectly for one years despite crashes and bugs. However as I tried to log in today it says my account does not exist and the email does not have an account. How can my account does not exist when it worked perfectly fine before? ### 2/5 — Login problem *2020-07-29, version 1.2.0810* Been ok for the past 3 years but now can no longer login or retrieve the password ### 1/5 — Can’t log in *2020-07-27, version 1.2.0810* Can somebody please help can’t log in my number is +447841369353 ### 1/5 — Bad app *2020-07-26, version 1.2.0810* App stopped working can’t log in. Fix going to put review on Amazon so people stay away ### 2/5 — Can no longer log in *2020-07-25, version 1.2.0810* Been using for about 2 years. Reasonably ok app, as previous reviews does seem to crash when viewing now and again but usable. However for some reason can no longer log in ! Nowhere to get any help :( ### 1/5 — Please app will not let anyone log in or create a new account Please update *2020-07-23, version 1.2.0810* Will not log in or create a new account!!!!!! ### 1/5 — Won't connect *2020-07-04, version 1.2.0810* I try to connect it never works and if I try to do anything it closed automatically, app hasn't changed in many years, definitely needs upgrades ### 1/5 — Does not work with TMobile *2020-06-24, version 1.2.0810* I was a AT&T customer for years and this app worked fair. I have now switched to T Mobile it and it does not work. I discussed this with T Mobile at length and it has something to do with bandwidth. It is a compatibility issue and will have to be addressed by NEye. The app works on wifi but not on Data. This is not the first issue we have had with this app frequent glitches and other issues. I do not recommend. ### 1/5 — App not working without WiFi *2020-05-27, version 1.2.0810* I switch phones from an android to the latest XR iPhone and now I can only log into App when off WiFi and connected to my Network which is T-Mobile when in App can’t view my cameras unless I’m logged into my WiFi ### 1/5 — Won’t work with iOS 11. *2019-10-11, version 1.2.0810* The app worked great before updating my phone to the latest iOS and the app hasn’t been updated to work on this platform. The app just crashes. Please update so I can view my cameras! ### 1/5 — Video won’t work without WiFi *2019-05-19, version 1.2.0810* When we first got this a couple years ago you could view the cameras live from anywhere. Now it only works with WiFi. Super ridiculous. There has been no update in 2 years. Developer.... Help?!? ### 1/5 — Trash. Don’t buy. *2019-05-02, version 1.2.0810* It repeatedly doesn’t allow me into my account. I made a new account and added to camera to it just to have it happen again. ### 1/5 — Since last update not working *2019-03-16, version 1.2.0810* All was working fine since last update my iPhone and iPad stop working ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work with today’s internet speeds *2022-06-20, version 1.2.0810* This is the only app listed that will work with the cameras we have that supplement our other cameras. We finally decided to get the app to be able to view while away from the monitor or home. After beating my head against the wall I noticed that the app listed it would work with 3g and WiFi. 3g hasn’t been around for quite some time. Save yourself the time and headache, skip. ### 1/5 — Remote viewe not available *2022-05-10, version 1.2.0810* App has stopped viewing it remotely it doesnt even work if viewed from mobile data or other wifi can only see it when connected to same wifi as the dvr is connected too through lan cable ### 1/5 — N_eye app doesn’t work anymore with live cameras. Pls fix ASAP. *2021-05-24, version 1.2.0810* Issue with N_eye App. Doesn’t work. ### 1/5 — Does not work without WiFi *2021-04-06, version 1.2.0810* We cannot view the cameras with the mobile phone ever since the update. Please fix this issue. ### 1/5 — Terrible *2021-02-22, version 1.2.0810* Terrible app, no support and eventually stopped working altogether with no notice and can’t get it up and running again. DO NOT DOWNLOAD. ### 1/5 — What Wrong. Please Sort *2020-10-09, version 1.2.0810* Used this app for about 2 years without problem. Now can’t log on no where to go for help. Please sort ### 1/5 — Login *2020-09-26, version 1.2.0810* I can’t access my account. It doesn’t recognize my email. I can’t create a new account. I’M lost as to what to do! ### 1/5 — Doesn’t work anymore *2020-09-19, version 1.2.0810* It looks like their online service has now shut down. You can’t register an account and our old login isn’t recognized anymore. ### 1/5 — Please fix *2020-09-17, version 1.2.0810* Can you please fix it as I can’t even log in anymore I can’t give no stars ### 1/5 — Help *2020-09-10, version 1.2.0810* App doesn’t work anymore says all my info is incorrect do I need to update app or download another please help I’m not able to see my cameras from my phone anymore ## Most praised reviews (10 highest-rated) ### 5/5 — Won’t work for IOS 11 and up *2019-01-12, version 1.2.0810* I was so happy with this app but now I can’t use it on my iphone 8plus. I wish this could be fix. Otherwise, this is great, i love it! ### 5/5 — Great app *2017-02-03* The reviews for previous must be the older version, I love this app and the cameras they built. The only thing I wish it would have as an option would be not to be logged out each time I exit out or allow my fingerprint in my iPhone to be used as my password. Plus I have 8 cameras, each time I set to view the cameras at settings of 9, when I exit the app it goes back to setting of 4 camera views. Other then that this is a great app! ### 4/5 — Works well *2019-08-01, version 1.2.0810* Good pick & vids works well ### 3/5 — N_eye app *2020-07-21, version 1.2.0810* App was working fine but has stopped working in my mobile and iPad. It is not recognizing my email and or password. How can you help to improve the app service? ### 3/5 — Only working on WiFi *2019-01-09, version 1.2.0810* Was working fine and really liked the app For some reason it’s started to intermittently work. WiFi connected is fine but when not on WiFi will not connect to camera ### 3/5 — A Problem *2018-10-11, version 1.2.0810* At first it worked well but after 6 months it stopped working. It shows the “Device is offline” but the device isn’t. I would like a help from the developers ### 3/5 — IOS 11 *2017-12-30, version 1.2.0810* App closes after viewing one camera. Is app compatible w IOS 11 ### 3/5 — iPhone 7 *2017-07-24, version 1.2.0810* Works great ### 3/5 — App Crashes every time you open it *2017-07-06, version 1.2.0810* Was a great tool until the app simply crashes every time you try to view any camera - please fix this asap - thank you ### 3/5 — What happened?😧 *2017-07-05, version 1.2.0810* It was working perfectly fine,but suddenly it keeps crashing. Gets me out of the app,as soon as I'm watching the first camera. Help Please!😶 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*