# Naivas Online — user reviews

> 3 indexed App Store user reviews of Naivas Online by Naivas Ecommerce, rated 1.00/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/naivas-online/id6587564483/reviews
- App overview in markdown: https://appshunter.io/ios/app/naivas-online/id6587564483.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2

## Most critical reviews (3 lowest-rated)

### 1/5 — Goods not delivered/ no refund/ no communicatiom

*2026-06-01*

Did shopping more than 16 hrs ago and my shopping was not delivered , no customer care support  just silence 
Ive now asked for a refund and still no communication
Just avoid this app . Highly disappointed

### 1/5 — App does not load searches at all.

*2026-05-21, version 1.0.65*

Very unresponsive app.

### 2/5 — The app glitches a lot

*2026-07-19, version 1.0.65*

I’ve been using the naivas app for two years now. I would buy groceries from Australia, pay for it with my card and my family in Kenya would collect it. However lately, the payment method does not work at all, I can’t seem to top up money in the wallet using my card and the screen freezes in a clear page and I have to do the whole process again. It has been going on for a year now. I like the app but the more the app glitches the worse it gets and it’s really frustrating because I lost a lot of money to this glitch and could not get it back. And my bank statement showed that the money went through. I’m not one to write reviews or leave any comments for things but it’s gone on for too long. I’m hoping you guys fix it very soon.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*