# Najm \| نجم

> Mobile app for reporting traffic accidents and tracking insurance investigation status. (iPhone/iPad app by Najm for Insurance Services.)

- Source: https://appshunter.io/ios/app/najm/id953140409 (this page in markdown: same URL + `.md`)
- Developer: [Najm for Insurance Services](https://appshunter.io/developer/953140408)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.90/5 from 387 App Store ratings · 140 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 106 MB
- Languages: American English
- Released: 2015-01-16
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/najm/id953140409/reviews.md

## What is Najm | نجم?

تقدم شركة نجم لخدمات التأمين التطبيق الإلكتروني للهواتف الذكية  "نجم" والذى يمكن قائدي المركبات/عملاء شركات التأمين من الإستفادة من الخدمات التالية:
-  التبليغ عن الحوادث 
-  تصوير موقع الحادث
-  متابعة حالة الحادث
-  معرفة الوقت المتوقع لوصول المحقق مع إمكانية معرفة و متابعة موقع المحقق بالخريطة
-  تتبع مسار تقرير الحادث
-  الإستعلام عن حالة وثائق التأمين
-  تحديد مواقع فروع نجم بالخريطة ومعلومات الإتصال
-  إرشادات ومعلومات تهمك

وما يميز هذا التطبيق أنه يساعد بشكل مباشر في تسهيل عملية الإبلاغ عن الحادث المروري وسرعة وصول محقق نجم لموقع الحادث في زمن قياسى وذلك بتحديد موقع الحادث بشكل دقيق وتسجيل رقم الحادث بشكل آلي ومن ثم تعيين المحقق الأقرب آلياً. ومن الممكن أيضاً متابعة حالة الحادث بشكل مباشر إبتداءً من تبليغ الحادث وحتى وصول تقرير الحادث لشركة التأمين المعنية. 

ملاحظات : 
-  يدعم  التطبيق حالياً اللغتين العربية و الإنجليزية 
-  التطبيق يخدم الحوادث الواقعة في نطاق تغطية شركة نجم داخل المملكة العربية السعودية 
-  لا يمكن استخدام التطبيق في المناطق الغير مغطاة من قبل شركة نجم
 
في حال وجود أي إستفسار الرجاء الإتصال بمركز خدمة العملاء 199033


Najm for insurance services provides a smartphone application “Najm” which enable drivers/insurance Co. clients to take advantage of the following services:

-  Reporting an accident 
-  Taking photos for the accident scene.
-  Following-up with accident status.
-  Knowing the expected investigator arrival time with the possibility to track him on the map.
-  Checking the accident report status.
-  Checking the status of the vehicle policy
-  Locating  Najm’s branches on the map along with contact information.
-  Guidelines and Important Information

This application helps to facilitate the process of traffic accident reporting. It also speeds up the arrival of Najm’s investigator to the accident scene by getting the accurate location of the accident. In addition, it is automatically registering the accident number and assigning the nearest Najm’s investigator.
Also, you can follow-up with the accident status starting from reporting the accident till sending the accident report automatically to the respective insurance company.

Notes:
-   This application currently supports Arabic and English languages.
-   The application serves the accidents occurring within coverage of Najm in Saudi Arabia.
-   You cannot use this application in areas not covered by Najm.

In case of any inquiries, kindly contact customer service on 199033.

## Key features

- Report accidents
- Photograph accident scene
- Track accident status
- Monitor investigator location
- Check insurance policy status
- Find branch locations

## What do users think of Najm | نجم?

Overall sentiment: negative

**Pros**

- 🚀 Fast accident reporting and response times
- 📱 Convenient online claim filing
- 📍 Location-based accident documentation
- 🎯 Quick evaluation process
- 📊 Access to insurance and accident records
- 👨‍💼 Polite and professional staff (when available)

**Cons**

- 🐛 Frequent app crashes and freezes
- ⚠️ Unfair accident liability assessments
- 🔐 Persistent login issues
- ⏱️ Extremely slow performance
- ❌ Non-functional features and buttons
- 📵 Poor customer support responsiveness
- 🌐 Requires frequent re-login
- 🖼️ Difficulty uploading photos and videos
- 🗣️ Language support issues for expats
- 📍 Location detection problems
- ⏳ Long wait times for inspectors
- 🔄 Inconsistent app behavior
- 📝 Complex and unintuitive user interface

**Commonly reported bugs**

- App crashes when entering mobile number
- Login credentials not accepted despite correct information
- Verification codes not being sent
- Post-accident reports not displaying
- Error messages when attempting to file claims
- Incompatibility with iPhone X and newer iOS versions
- Text disappearing after updates
- Page loading indefinitely
- Unable to add vehicles to profile
- Photo upload failures
- Buttons unresponsive or non-functional
- Account creation process hangs
- Location detection failures
- Accident report rejection after submission deadline

**Most requested features**

- Dark mode support
- Persistent login session
- Save vehicle information for quick access
- Direct in-app processing without external links
- Real-time inspector tracking accuracy
- Integration with insurance companies
- Better English language support
- Offline accident reporting capability
- Improved accident assessment methodology
- Video upload functionality
- Automated insurance company communication

## Recent user reviews (10 of 140)

All indexed reviews: https://appshunter.io/ios/app/najm/id953140409/reviews.md

### 1/5 — Hideous stuff

*2026-06-04, version 14.2.12*

Error. Something is always going wrong with this app. It just makes me so upset and wants to make me cry.

### 1/5 — تطبيق بمعنى الكلمة

*2026-05-04, version 14.2.12*

تطبيق معظم خدامته معطله وتحتاج إعادة هيلكة واضحه في تنظيم خدمات الافراد والتأمين

### 1/5 — افشل نظام عمل

*2026-04-19, version 14.2.12*

لازم يصير بالشخص ضغط و سكر عشان يعطونه التامين

### 1/5 — سيئ

*2026-04-06, version 14.2.10*

سيئ جدا لو فيه اقل من نجمه حطيت ماله اي داعي هالتطبيق مايخدمك ابد والتواصل صفر تكتب مايردون عليك

### 1/5 — disappointed By Najm officer

*2026-03-14, version 14.2.8*

I had a very disappointing experience with Najm after a recent accident. The other vehicle was being driven by a 10-year-old child who had no driving license at all, which is clearly a serious violation of traffic law. However, despite this obvious fact, Najm assigned 100% fault to our driver and did not properly mention the issue of the child driving without a license.

This decision felt very unfair and unprofessional. In situations like this, the assessment should be based purely on the facts of the accident and the law, not rushed conclusions. Driving without a license—especially by a child—is a major safety issue and should be clearly reflected in the report.

I believe Najm officers need better training to investigate accidents carefully and objectively. Their role is to determine the real cause of the accident based on evidence, not overlook critical violations. I hope Najm improves its investigation process so that drivers receive fair and accurate accident reports in the future.

### 1/5 — App is not working smoothly, I do not recommend it

*2026-03-11, version 14.2.8*

I can’t do anything, this App needs a rework and should work smoothly !!

### 1/5 — تطبيق جدا فاشل

*2026-03-07, version 14.2.8*

مع كل هذه الردود السلبيه على التطبيق ومع ذلك لم يفكرو في تحسينه وحل مشاكله

### 1/5 — Login

*2026-02-28, version 14.2.7*

Unable to login i have to go through the link to check the liabilities and accident reports. Not at all satisfied with this application

### 1/5 — Worst app ever

*2026-02-25, version 14.2.7*

It’s not helping too slow you can’t do anything in it it’s so hard

### 1/5 — Worse app on earth

*2026-02-24*

So embarrassing

## Frequently asked questions about Najm | نجم

### What does the Najm app do?

The Najm app allows drivers and insurance clients to report traffic accidents, photograph the scene, and track the status of their accident report. It also helps in locating investigators and finding Najm branches.

### What are the key features of the Najm app?

Key features include reporting accidents, taking photos of the accident scene, following up on accident status, knowing the expected investigator arrival time with map tracking, checking accident report status, and inquiring about insurance policy status.

### Is the Najm app free to use?

Yes, the Najm app is free to download and use. There are no in-app purchases or advertisements mentioned.

### What languages does the Najm app support?

The application currently supports both Arabic and English languages, making it accessible to a wider range of users.

### Where can I use the Najm app?

The application is designed to serve accidents occurring within the coverage area of Najm in Saudi Arabia. It cannot be used in areas not covered by Najm.

## Version history (last 5 releases)

### 14.2.19 — 2026-08-24

Ongoing improvements to make your experience smoother and more reliable.

 
What’s included:
• Resolved various issues for a more stable and seamless experience.
 
Designed to ease your everyday life.

### 14.2.18 — 2026-08-11

Ongoing improvements to make your experience smoother and more reliable.

 
What’s included:
• Resolved various issues for a more stable and seamless experience.
 
Designed to ease your everyday life.

### 14.2.17 — 2026-08-06

Ongoing improvements to make your experience smoother and more reliable.

 
What’s included:
• Resolved various issues for a more stable and seamless experience.
 
Designed to ease your everyday life.

### 14.2.16 — 2026-07-29

Ongoing improvements to make your experience smoother and more reliable.

 
What’s included:
• Resolved various issues for a more stable and seamless experience.
 
Designed to ease your everyday life.

### 14.2.15 — 2026-07-14

Ongoing improvements to make your experience smoother and more reliable.

 
What’s included:
• Resolved various issues for a more stable and seamless experience.
 
Designed to ease your everyday life.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*