# NALA Send Money Globally — Trusted by 500k+ users

> Global money transfer service with competitive rates and fast, secure delivery. (iPhone/iPad app by Nala.)

- Source: https://appshunter.io/ios/app/nala-send-money-globally/id1549983218 (this page in markdown: same URL + `.md`)
- Developer: [Nala](https://appshunter.io/developer/1533230788)
- Category: Finance, Business
- Price: Free
- Rating: 4.80/5 from 5,184 App Store ratings · 270 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 190 MB
- Languages: American English, French (France)
- Released: 2021-05-31
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nala-send-money-globally/id1549983218/reviews.md

## What is NALA Send Money Globally?

Experience the money transfer service your loved ones deserve.
With NALA, effortlessly send money from Europe, the UK, and the US to Kenya, Tanzania, Uganda, Rwanda, Nigeria, Senegal, Cameroon, Côte d'Ivoire, Pakistan, the Philippines and now India, Bangladesh, Gabon, and Congo Brazzaville!

Get the Amazing Rates
Compare exchange rates within the app before you send, ensuring you get amazing rates every time you transfer money home.

Fast and Easy Transfers
Send money in minutes - 95% of transactions are delivered in seconds to all major mobile money wallets and bank accounts. Plus, we've made it simple to set up repeat transfers.

Transparent and Trustworthy
No hidden fees. Stay informed with real-time updates so you know exactly when your money arrives safely.

Safe and Secure
We use bank-grade fraud detection and encryption to keep your money and personal information safe.

24/7 support
Need peace of mind? Chat to our dedicated support team in the app 24/7.

## Key features

- Send money globally
- Compare exchange rates
- Fast transfers in minutes
- Transparent fees
- Bank-grade security
- 24/7 in-app support

## What do users think of NALA Send Money Globally?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and reliable transfers
- 💰 Excellent exchange rates
- 🤝 Seamless user experience
- 🌍 Wide range of supported countries
- 🔒 Secure platform
- 🎉 Convenient features (e.g., Apple Pay)

**Cons**

- 🐢 Slow customer service response times
- 🔍 Verification issues and account holds
- 🤔 Lack of transparency on certain policies
- 🚫 Failed/delayed transactions
- 💬 Poor communication from the company

**Commonly reported bugs**

- Recurring issues with account verification
- Inconsistent transaction statuses and delays
- Occasional app crashes or freezes

**Most requested features**

- Expand supported countries and payment methods
- Improve customer service channels (e.g., phone support)
- Provide more detailed transaction history and reporting
- Implement two-factor authentication for added security
- Offer a wider range of transfer limits

## Recent user reviews (10 of 270)

All indexed reviews: https://appshunter.io/ios/app/nala-send-money-globally/id1549983218/reviews.md

### 1/5 — Very poor onboarding process

*2026-08-18, version 1.1.330*

Once you open an acc, you have to upload your documents to verify your identity - which is great. But once you start asking for the additional information, he’ll broke lose. One agent(robot) will join the chat without even reading the previous conversation and just tells you to do something totally different from what the other agent (robot) told you to do. The app ain’t worth the hustle to be honest - try something else.. this ain’t it

### 5/5 — Very efficient

*2026-08-07, version 1.1.330*

Great service

### 1/5 — I wouldn’t be surprised if they’re using this app to steal identities

*2026-08-07, version 1.1.330*

I tried signing up for Nala, but for some reason my account couldn’t be verified. That’s fine—I understand that verification issues can happen. What isn’t acceptable is the customer service. After requesting that my account and all of the personal data I submitted be deleted, I’ve only been getting the runaround. It’s been almost a week, and nothing has been resolved. I expected much better support, especially when it comes to handling account and personal data deletion requests.

### 5/5 — Best App

*2026-08-03, version 1.1.327*

Good App. You will receive your money soon n seconds and the rate is higher compare to others

### 1/5 — Transaction on hold

*2026-07-27, version 1.1.327*

I’m really disappointed with this app. It is true talk have great and unbeatable rates but you guys can’t say a money has been used meanwhile the money is on hold. This is crazy

### 5/5 — Sending

*2026-07-25, version 1.1.325*

Excellent!

### 1/5 — Worst App, No Transparency, Unexpected Requests For Sensitive Information, Poor Customer Service

*2026-07-18, version 1.1.325*

Read this first, If you are considering registering with Nala. 

If you’re not comfortable sharing your SOCIAL SECURITY NUMBER, your DRIVERS LICENSE, a selfie, your PAYSTUB, your IRS BUSINESS REGISTRATION LETTER, BANK STATEMENT, and potentially even more personal documents, then think twice before registering.

Based on my experience, Nala did not ask me for all of this information during the initial registration process. Instead, they requested it later, one piece at a time. Had they asked for everything upfront, I would never have created an account.
I only used the app to send a total of $2 to myself using my own bank card through Apple Pay. After that, I was repeatedly asked for additional verification documents ( Proof of income). I provided, a PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Even after providing all of that, I was still asked for more information. Mind you, they already had my DRIVERS LICENSE and SOCIAL SECURITY NUMBER. 

The experience left me frustrated and embarrassed. It felt like there was no clear end to the verification requests

This is my first time coming across an African money transfer app that asked people for their SOCIAL SECURITY NUMBER. I provided it, along with my DRIVERS LICENSE, my PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Yet they still asked for more information. At that point, I decided I would not provide anything else because I had no idea what documents they would ask for next — whether in a few hours or the next day. I’m only using the app to send my own money to myself. I’m not applying for a mortgage or personal loan, so I don’t understand why I was asked to provide so many sensitive documents. If they won’t allow me to continue using the app, they should simply close my account. Enough is enough.

In my opinion, if an app requires this level of verification, it should clearly disclose all of those requirements before someone signs up — not after they have already created an account and submitted multiple sensitive documents.

This was one of the most frustrating experiences I’ve had with a money transfer app, and based on my experience, I will not recommend it. Because It feels like they’re more interested in collecting people’s sensitive personal information than actually providing a money transfer service. 

I repeat, I will not recommend it.

### 5/5 — It’s great

*2026-07-10, version 1.1.325*

I have been using send wave for over 10 years, till wakaanza umama. Now I’m with Nala and I’m very content.

### 1/5 — FRAUD

*2026-07-03, version 1.1.325*

I have send money with them and they hold my money saying was delivered but the person did not receive it , appalling service and lack of customer service with policies known only by them ! They do not treat customers properly, customer should be treated properly not telling me their policies etc… the policies are not clear or published. This app needs to be reported so people won’t face problems. RUN AWAY

### 1/5 — Account temporarily unavailable

*2026-07-02, version 1.1.325*

This app WAS good but not anymore. My account stated temporarily unavailable since Oct 2025. I contacted customer service and I was given a run around despite sending all required information. Their customer service is not prompt it’s like nobody knows what they are doing there. I met Benjamin Fernandez who is the owner in Boston during the 2023 Marathon and he kept promoting this app and actually help me download it to my phone. Please fix your issues with the same energy you promoted your app. Thanks

## Frequently asked questions about NALA Send Money Globally

### What does NALA Send Money Globally do?

NALA Send Money Globally is a service that allows you to send money from Europe, the UK, and the US to various countries including Kenya, Tanzania, Uganda, Rwanda, Nigeria, and many more. It focuses on providing competitive exchange rates and fast, secure transfers.

### How fast are the money transfers?

Transfers are designed to be fast, with 95% of transactions delivered in seconds to major mobile money wallets and bank accounts. The app also makes it easy to set up repeat transfers for convenience.

### Are there any hidden fees with NALA?

No, the app emphasizes transparent and trustworthy transactions with no hidden fees. You can compare exchange rates within the app before sending, and you'll receive real-time updates on your transfer's status.

### Is my money safe when using NALA?

Yes, the service prioritizes safety and security by using bank-grade fraud detection and encryption to protect your money and personal information.

### What countries can I send money to?

You can send money from Europe, the UK, and the US to Kenya, Tanzania, Uganda, Rwanda, Nigeria, Senegal, Cameroon, Côte d'Ivoire, Pakistan, the Philippines, India, Bangladesh, Gabon, and Congo Brazzaville.

## Version history (last 5 releases)

### 1.1.330 — 2026-08-07

What's New?
- Big news for our EU and UK customers! - Use your NALA Tag to transfer money between the EU and the UK.

### 1.1.327 — 2026-07-26

What's New?
- Big news for our EU and UK customers! - Use your NALA Tag to transfer money between the EU and the UK.

### 1.1.325 — 2026-07-01

What's New?
- Big news for our EU and UK customers! - Use your NALA Tag to transfer money between the EU and the UK.

### 1.1.322 — 2026-06-23

What's New?
- Big news for our EU and UK customers! - Use your NALA Tag to transfer money between the EU and the UK.

### 1.1.321 — 2026-06-10

What's New?
- Big news for our EU and UK customers! - Use your NALA Tag to transfer money between the EU and the UK.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*