# NALA Send Money Globally — user reviews > 294 indexed App Store user reviews of NALA Send Money Globally by Nala, rated 4.80/5 from 5,393 ratings. - Source: https://appshunter.io/ios/app/nala-send-money-globally/id1549983218/reviews - App overview in markdown: https://appshunter.io/ios/app/nala-send-money-globally/id1549983218.md - Rating breakdown: 5★ 4,854 · 4★ 269 · 3★ 75 · 2★ 33 · 1★ 162 ## What do users think of NALA Send Money Globally? Overall sentiment: mixed **Pros** - 🚀 Fast and reliable transfers - 💰 Excellent exchange rates - 🤝 Seamless user experience - 🌍 Wide range of supported countries - 🔒 Secure platform - 🎉 Convenient features (e.g., Apple Pay) **Cons** - 🐢 Slow customer service response times - 🔍 Verification issues and account holds - 🤔 Lack of transparency on certain policies - 🚫 Failed/delayed transactions - 💬 Poor communication from the company **Commonly reported bugs** - Recurring issues with account verification - Inconsistent transaction statuses and delays - Occasional app crashes or freezes **Most requested features** - Expand supported countries and payment methods - Improve customer service channels (e.g., phone support) - Provide more detailed transaction history and reporting - Implement two-factor authentication for added security - Offer a wider range of transfer limits ## Newest reviews (11 of 294) ### 3/5 — Recommended to use this app *2026-06-24, version 1.1.322* So easy and fast using this app ### 4/5 — Complex Verification Process, Eventually Fixed *2026-06-14* Edit: Company finally verified my account. Still I wish it didn’t have to take this long. Good exchange rates though. If I could give 0 stars I would. By far the worst financial services app I have ever used. I waited close to a month for them to verify me so I could start sending money. It ended up being a long back and forth with constantly changing requirements. Customer service was absolutely awful. Each person said something different each time. Finally gave up after I realized they had no intent to help me. **Developer response:** We're sorry to have let you down. Our team is dedicated to improving every aspect of our service. If you have a moment, we'd be grateful for more specific feedback via direct message, either through our in-app chat or directly to our email address at mamanala@nala.money ### 1/5 — Don’t recommend *2026-06-12, version 1.1.321* I do not recommend using this app because they refused to give my money In a nutshell I had sent money to a number that doesn’t exist. The transfer was cancelled then the money reversed to Nala. However Nala refused to refund because they don’t process reversals anymore. I have used this app for two years every month. I will not use it anymore. Poor customer service ### 2/5 — Be careful with these people *2026-06-08, version 1.1.319* Here I what they said after trying to send 2$ using Apple Pay to Kenya. They also said that they would delete the account and after 96 weeks, my account is still with them😭😭 Here is their message Following a routine review NALA has made the decision to close your account. Our rights to terminate your account are set out in section (11.2 for UK) of NALA's terms of service. We will return any funds held in your wallet unless prohibited by NALA's terms of service or applicable law. This decision is final, and we are not able to provide further details at this time. We value your understanding and regret any inconvenience this may cause. Regards, The Mama NALA Team ### 1/5 — Customer Service is the poorest I’ve ever seen *2026-05-31, version 1.1.317* Don’t expect prompt response if there is an issue with your transfer. I’ve been using this app for a long time, I had an issue and nobody was ready to attend to it. I regret ever using this app ### 1/5 — Arnaque !!! À fuir ! *2026-05-29* Attention à cette appli. Je l’ai utilisée à plusieurs reprises ces derniers mois mais depuis peu, impossible d’envoyer de l’argent. L’appli m’a d’abord obligée à mettre des sous sur le compte en ligne pour que je puisse expédier. Ce que j’ai fait et ensuite, impossible d’envoyer l’argent. Je demande à reprendre mes sous et ils veulent me prendre des frais de transaction dessus. Ce que j’accepte avec dépit mais malgré ça l’argent ne passe pas et on me dit qu’il y a un problème de compte bancaire. Bref c’est une arnaque ! Fuyez !!! **Developer response:** Nous vous présentons nos sincères excuses pour cette expérience négative. Notre objectif est d'établir une relation de confiance avec nos utilisateurs, et il semble que nous ayons encore des progrès à faire dans ce domaine. Votre point de vue est précieux et nous aide à nous améliorer. ### 1/5 — Onboarding is broken *2026-05-27, version 1.1.317* Keeps asking to upload ID, waste of time ### 3/5 — Nala is great… when it works *2026-04-30* Nala is great as it has some of the best exchange rates compared to other apps on the market. However it very freely has issues sending to mobile money providers in Cameroon. Often in the moments I need it most it doesn’t seem to work. Also sometimes fund get delayed for hours or even days and I don’t know if it going to go through, which then also means I can’t send the money to the person through other means because I never know for sure weather it will go through (and then I’ll have a duplicate transaction), or it won’t (and I still need to find another way to send the money). Unfortunately because of its issues sending money (in Cameroon for sure), I can’t give it a high rating because I just so frequently am unable to use it these days **Developer response:** We’re delighted to hear that you’re happy with the rates! We continuously review the market to ensure we offer great value. Your satisfaction is our greatest reward. Regarding the issue affecting transactions in Cameroon, please rest assured that our team is fully engaged and actively working to ensure transfers become more seamless and timely in the future. ### 1/5 — Bad app bad services, don’t recommend this app *2026-04-16, version 1.1.310* Bad app bad services bad customer care I don’t recommend ### 1/5 — Scammer *2026-04-15, version 1.1.310* The took my £35 from the account without informing me. I am going to tell everyone about that. Don’t use this app. ### 4/5 — M.M *2026-04-10, version 1.1.310* I have been using NALA more consistently in the past months compared to other apps.Higher rates,transparent and money is received almost immediately,I highly recommend this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor support and clunky app *2026-08-29, version 1.1.330* I have been on the waitlist for months. I’ve not been able to login again. It does not let me log out. I made an account on my wife’s phone and manage to get access without being on the waitlist. It seems as though this waitlist is random and indefinite. ### 1/5 — Terrible at typing to create an account *2026-08-27, version 1.1.330* I downloaded this app because they said it has the best rates but when I tried to create an account, I put my phone number so I can receive the code to register, the code never came to my phone number even after resending the code 15 times. Finally I received notifications for the code like an hour later. But now I can’t put my phone number to register because I did so many attempts. I tried to many ways to register with no success. Well I guess I’ll keep using WR and Remity. ### 1/5 — Unprofessional service *2026-08-24, version 1.1.330* The customer service is extremely unhelpful and unprofessional. I found them untrustworthy and very disappointing to deal with. The whole experience was an absolute waste of time, and I would not recommend this app to anyone. ### 1/5 — Very poor onboarding process *2026-08-18, version 1.1.330* Once you open an acc, you have to upload your documents to verify your identity - which is great. But once you start asking for the additional information, he’ll broke lose. One agent(robot) will join the chat without even reading the previous conversation and just tells you to do something totally different from what the other agent (robot) told you to do. The app ain’t worth the hustle to be honest - try something else.. this ain’t it ### 1/5 — I wouldn’t be surprised if they’re using this app to steal identities *2026-08-07, version 1.1.330* I tried signing up for Nala, but for some reason my account couldn’t be verified. That’s fine—I understand that verification issues can happen. What isn’t acceptable is the customer service. After requesting that my account and all of the personal data I submitted be deleted, I’ve only been getting the runaround. It’s been almost a week, and nothing has been resolved. I expected much better support, especially when it comes to handling account and personal data deletion requests. ### 1/5 — Transaction on hold *2026-07-27, version 1.1.327* I’m really disappointed with this app. It is true talk have great and unbeatable rates but you guys can’t say a money has been used meanwhile the money is on hold. This is crazy ### 1/5 — Worst App, No Transparency, Unexpected Requests For Sensitive Information, Poor Customer Service *2026-07-18, version 1.1.325* Read this first, If you are considering registering with Nala. If you’re not comfortable sharing your SOCIAL SECURITY NUMBER, your DRIVERS LICENSE, a selfie, your PAYSTUB, your IRS BUSINESS REGISTRATION LETTER, BANK STATEMENT, and potentially even more personal documents, then think twice before registering. Based on my experience, Nala did not ask me for all of this information during the initial registration process. Instead, they requested it later, one piece at a time. Had they asked for everything upfront, I would never have created an account. I only used the app to send a total of $2 to myself using my own bank card through Apple Pay. After that, I was repeatedly asked for additional verification documents ( Proof of income). I provided, a PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Even after providing all of that, I was still asked for more information. Mind you, they already had my DRIVERS LICENSE and SOCIAL SECURITY NUMBER. The experience left me frustrated and embarrassed. It felt like there was no clear end to the verification requests This is my first time coming across an African money transfer app that asked people for their SOCIAL SECURITY NUMBER. I provided it, along with my DRIVERS LICENSE, my PAYSTUB, and my IRS BUSINESS REGISTRATION LETTER. Yet they still asked for more information. At that point, I decided I would not provide anything else because I had no idea what documents they would ask for next — whether in a few hours or the next day. I’m only using the app to send my own money to myself. I’m not applying for a mortgage or personal loan, so I don’t understand why I was asked to provide so many sensitive documents. If they won’t allow me to continue using the app, they should simply close my account. Enough is enough. In my opinion, if an app requires this level of verification, it should clearly disclose all of those requirements before someone signs up — not after they have already created an account and submitted multiple sensitive documents. This was one of the most frustrating experiences I’ve had with a money transfer app, and based on my experience, I will not recommend it. Because It feels like they’re more interested in collecting people’s sensitive personal information than actually providing a money transfer service. I repeat, I will not recommend it. ### 1/5 — FRAUD *2026-07-03, version 1.1.325* I have send money with them and they hold my money saying was delivered but the person did not receive it , appalling service and lack of customer service with policies known only by them ! They do not treat customers properly, customer should be treated properly not telling me their policies etc… the policies are not clear or published. This app needs to be reported so people won’t face problems. RUN AWAY ### 1/5 — Account temporarily unavailable *2026-07-02, version 1.1.325* This app WAS good but not anymore. My account stated temporarily unavailable since Oct 2025. I contacted customer service and I was given a run around despite sending all required information. Their customer service is not prompt it’s like nobody knows what they are doing there. I met Benjamin Fernandez who is the owner in Boston during the 2023 Marathon and he kept promoting this app and actually help me download it to my phone. Please fix your issues with the same energy you promoted your app. Thanks ### 1/5 — Verification issues *2026-07-01, version 1.1.325* Takes ages to verify one’s identity with no result and the chat bot too is so inconsistent ## Most praised reviews (10 highest-rated) ### 5/5 — 100% scammers! *2026-09-09* Ive use this app for a while now and ive been having problem with sending the money. This time i sent money to my friend and it says sent! After waiting for hrs i reached out to the customer service! They said they will try to resolved it. After 1 weeks of waiting they send me of screenshot of some random weird and not the amount and information of mine. And said it is resolved! This app is a scam! Dont waste your time!!!!! I have screenshot and records of this whole incident!!! Now they wont try to resolved my case and wont refund my money... never trust this company !! Scammers! Fraud! Inwish theres a way to get my money back!!!! ### 5/5 — Very efficient *2026-08-07, version 1.1.330* Great service ### 5/5 — Best App *2026-08-03, version 1.1.327* Good App. You will receive your money soon n seconds and the rate is higher compare to others ### 5/5 — Sending *2026-07-25, version 1.1.325* Excellent! ### 5/5 — It’s great *2026-07-10, version 1.1.325* I have been using send wave for over 10 years, till wakaanza umama. Now I’m with Nala and I’m very content. ### 5/5 — “THE BEST”🚀💵🔄 *2026-06-12, version 1.1.321* To think I used the likes of Remitly before this🙄 NALA ON 🔝✅ ### 5/5 — Great App *2026-06-12* I greatly prefer sending money through NALA over any other money transfer application. Their service is extremely reliable, and funds are transmitted quickly and efficiently. The exchange rates are consistently better than those offered by all of their competitors, helping recipients receive more value from every transaction. Another feature I appreciate is the ability to send money through multiple payout platforms, providing flexibility and convenience. Best of all, NALA does not charge any transaction fees, making it one of the most cost-effective and user-friendly money transfer services available. I highly recommend NALA to anyone looking for a fast, reliable, and affordable way to send money internationally. **Developer response:** Glad to hear the app feels intuitive! We designed it with customers like you in mind, aiming to remove complexity from the remittance process. ### 5/5 — Good one *2026-05-14, version 1.1.315* Very fast ### 5/5 — Fast & easy *2026-05-08, version 1.1.315* So quick it has limited 10 times but all smooth and fast within 1 mins money receive thanks for this app ### 5/5 — Babkubwa *2026-03-16, version 1.1.309* Enjoy supporting my bloodline rahisi kutumia na kubwa zaidi exchange rate iko juu kuliko washkaji wote (recommend) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*