# Nando's North America — user reviews > 83 indexed App Store user reviews of Nando's North America by Nando’s Restaurant Group INC, rated 4.70/5 from 1,123 ratings. - Source: https://appshunter.io/ios/app/nandos-north-america/id1583768809/reviews - App overview in markdown: https://appshunter.io/ios/app/nandos-north-america/id1583768809.md - Rating breakdown: 5★ 975 · 4★ 60 · 3★ 13 · 2★ 12 · 1★ 63 ## What do users think of Nando's North America? Overall sentiment: negative **Pros** - ⭐ Amazing food - 👍 Great atmosphere - 👍 Pleasant staff - 👍 Convenient app features **Cons** - 🐛 App not working/loading issues - 🐛 Rewards program problems - 🐛 Ordering issues - 🐛 Compatibility problems - 🐛 Lack of important features - 🐛 Poor customer service **Commonly reported bugs** - App crashes or gets stuck on loading - Rewards not tracking properly - Ordering process not working - Compatibility issues with devices/locations - Unreliable app functionality **Most requested features** - Improved rewards program - More payment options - Better location/store selection - Ability to customize orders - Improved app stability and performance ## Newest reviews (13 of 83) ### 2/5 — Points expired too quickly *2026-03-19, version 1.8.0* The app is ok, but the way the points work, not good. I have other brand points, as long as, I’m actively within one year, not point get expired. You may think making the points expire sooner would keep customers coming, nope, it’s actually discouraging to keep going. ### 2/5 — Can’t scan barcode for months *2025-12-16, version 1.8.0* Earning points ### 2/5 — Reward point expiry *2025-10-10, version 1.8.0* It seems the app is missing a critical component of letting the user know when and how many points expire within the 6 month mark. I have other apps with rewards and it tells me exactly when and how many points are expiring, making it easier to manage. Also, why are points expiring in 6 months? Not enough time to collect points for a decent reward unless you eat there at least once a month. ### 3/5 — Contacting Nando’s *2025-03-22, version 1.7.0* Tried to contact Nando’s through their app and it only showed US locations and did not have the ability to select Canadian locations to submit issues with order. Very short-sighted programming, maybe they don’t care about locations outside of the United States or their customer experience. ### 3/5 — Loading your experience… *2025-02-25, version 1.7.0* That’s all it does. Never loads for me though. ### 1/5 — Hold tight… *2025-01-25, version 1.6.0* App not working ### 1/5 — Waste of your space *2024-12-28, version 1.6.0* This app basically does nothing other than you can order online. No offers or deals whatsoever. So cheap. Why waste your space for an app that’s utterly useless. ### 1/5 — The worst app *2024-11-22, version 1.6.0* A multi-million-dollar company with an absolutely garbage app. Sat on the “Hold Tight” screen for 20 minutes. Checked for updates—none. Logged out and back in—still the same. After wasting 20 minutes, I gave up and placed an order elsewhere in under a minute. Shameful. Fix your app. ### 1/5 — Doesn’t work in Canada *2024-10-14, version 1.6.0* Can’t choose address ### 1/5 — Boktan bir uygulama. App doesn’t work at all *2024-10-09, version 1.6.0* Million dollars company doesn’t give a sh”t to check of the app whether it is working or not. ### 1/5 — Hold Tight! *2024-09-21, version 1.6.0* It never ever gets past Hold Tight! ### 1/5 — Doesn’t work most of the time *2024-08-23, version 1.6.0* I use this app a lot but it doesn’t work 9/10 times which is annoying. Is someone monitoring the servers? ### 1/5 — Always a pain to order *2024-08-10, version 1.6.0* I always need to login the app and the stores are not recognized when entering the zip code. ## Most critical reviews (10 lowest-rated) ### 1/5 — No stores found *2026-07-17, version 1.9.0* Get no stores found when I load up the app even I have Nando’s within walking distance. Great app ### 1/5 — No sign up reward *2026-06-29, version 1.9.0* There is a reward of free garlic bread advertised when you download the app and sign up. I did not receive the free reward and I sent an email to the support team with no response. The interface of the app is not intuitive and there is no way to remove a drink from an order without removing the whole meal. ### 1/5 — Won’t Load *2026-01-20, version 1.8.0* Shows splash screen saying it’s loading preferences but just gets stuck there so never get into the app. Tried reinstalling the app and it’s gets stuck in the same spot. ### 1/5 — Password Reset Issue – Frustrating Experience *2025-11-02, version 1.8.0* It’s ridiculous how Nando’s claims someone else is using my account, yet when I try to reset my password, it says it has to be at least 8 characters long — mine is 12! Makes no sense at all. Please fix this issue; it’s very frustrating. ### 1/5 — App has not worked in years 🤬 *2025-10-24, version 1.8.0* The app stopped working about 3 years ago. ### 1/5 — Stupid app, poorly designed *2025-09-24, version 1.8.0* Pretty sure the location finder is broken. I live far from Nando’s and it doesn’t even allow me to search a store location. I cannot use any function if I don’t get pass the “favorite location” page. Therefore I can’t get any rewards and collect points. Just Deleted it ### 1/5 — No Apple Wallet compatibility in 2025 *2025-09-10, version 1.8.0* No Apple Wallet compatibility in 2025 is just sad ### 1/5 — Rewards program nearly unusable *2025-07-23, version 1.8.0* Rewards program was ruined by structural changes, on top of that every time I tried to redeem a reward in the app I was double charged. At the restaurant it would only let me redeem one item as the QR code wouldn’t reset after being scanned. Poorly designed with worse execution ### 1/5 — Apple Pay *2025-04-13, version 1.7.0* It doesn’t accept Apple Pay … ### 1/5 — Can’t order ahead *2025-02-05, version 1.6.0* App leaves me with an endless circle when I try to order ahead, and never gets to the order screen. ## Most praised reviews (10 highest-rated) ### 5/5 — … *2026-03-29, version 1.8.0* Perfect ### 5/5 — Amazing food *2025-08-02, version 1.8.0* Amazing food and pleasant atmosphere!! ### 5/5 — two thumbs up for heartland missi. *2024-11-27, version 1.6.0* two thumbs up for heartland missi. ### 5/5 — Best food ever *2024-10-12, version 1.6.0* If you don’t have a Nando’s you don’t know what you don’t know haha. Their app is pretty good too haha. ### 5/5 — Great Taste, Service & Staff! *2024-09-26, version 1.6.0* Staff is very accommodating to my diet needs! Hot temperature food! Loyal customer! Senior friendly too! ### 5/5 — Sumer *2024-09-25, version 1.6.0* I encountered an issue where my loyalty points were not being added. When I approached the store for assistance, they advised me to uninstall and reinstall the app. After following their suggestion, I am now unable to even open the app. Despite sending multiple emails, I have not received any resolution to this problem. Lost all my points 🤦🏾 ### 5/5 — Love It! *2024-09-21, version 1.6.0* The food is absolutely delicious! Love the wings and chips! Peri ranch is a delicious dipping sauce! ### 5/5 — App is good could be rock star. *2024-04-01, version 1.5.0* I have experienced most canadian ff apps to have many shortcomings. As a dual. And being able to do side by side comparisons. The only shortcoming is you have to decide when scanning the app. Claim and or redeem points. But not both at the same time. Aside from this small detail? The app ROCKS! ### 5/5 — Love Nani’s Cinco *2024-02-24, version 1.5.0* Wanted for two years but it is all worth it ### 5/5 — Great food Great staff *2024-02-10, version 1.5.0* We came in for a staff luncheon and enjoyed the fresh healthy food. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*