# Nando’s SA – Food Order — user reviews > 75 indexed App Store user reviews of Nando’s SA by Nando's Digital SA, rated 4.50/5 from 386 ratings. - Source: https://appshunter.io/ios/app/nandos-sa-food-order/id1316416867/reviews - App overview in markdown: https://appshunter.io/ios/app/nandos-sa-food-order/id1316416867.md - Rating breakdown: 5★ 293 · 4★ 46 · 3★ 11 · 2★ 6 · 1★ 30 ## Newest reviews (10 of 75) ### 3/5 — Use UberEats Instead *2025-07-16, version 18.1.7* I love Nando’s, and I always will. However, you’re better off just ordering Nando’s from Uber Eats. I give this app a try every few months because it’s cheaper, but I regret it every time. Not only is it difficult to use, but it’s impossible to track orders. On top of that, the Nando’s delivery drivers don’t deliver with the same level of care and efficiency. ### 3/5 — No Sit-Down Order on App 🤷🏾‍♂️ *2024-12-26, version 18.1.4* It’s almost 2025 and we still can’t order for a sit-down on the App. We have to order Collection, Call and wait 16hrs for the automated prompts before it goes to the outlet, race to the outlet if we can’t get them, before they pack it for take-away. Otherwise it’s a good comprehensive menu and awesome App ### 3/5 — Nandos *2024-09-29, version 18.0.0* Everytime I make an online order, they always mess up. Their either forget to pack the rolls or give me something wrong 😡im fed up with the Stanger branch. This has happened on a number of occasions… Also whenever I order strips & rice with veg & ask for extra rice I am never given extra sauce. They make it terribly. The rice is always hard & dry. Please improve your quality of food & service. It’s terrible & the price of buying “NANDOS” is not cheap ### 4/5 — Awesome app…suggestion to add virtual wallet to method of payment *2024-08-25, version 17.1.9* I’m loving the app…very easy to use. All deals are well sync’d with the app…so one can order easily from home and have that delicious chicken with no problems. Just a suggestion, maybe link Apple Pay or wallet to the app to allow easier payment. ### 3/5 — Nando’s app is full of bugs and glitches *2023-09-24, version 16.0.9* The app will freeze from time to time and will need to restart the app to get it to work. The app will also lose your order then will need to restart it to bring it back. Also the usability of the app when adding items is unfriendly and clunky. Don’t like the app but love the food. ### 4/5 — App orders don’t show up on system *2023-06-23, version 16.0.4* App orders don’t sync up to system, so order approval is manual and often one has to wait +/- 5 minutes for manager approval. Seems order is loaded onto the stores back office PCs. Come on guys, this isn’t rocket science. Why so far behind? ### 4/5 — Good experience *2023-06-22, version 16.0.4* Overall the experience of using the app is good, my only complaints are that occasionally when selecting items the screen just goes black, there is occasional glitches where you need to close and reopen the app to fix them and there is just some general quality of life experiences that need to be fixed, but overall it is a good app ### 3/5 — Works, but be okay to struggle *2022-12-27, version 16.0.4* There are many glitches in the app. I find it a bothersome but in the end with a little bit of patience the food will be here. Here is my list of issues: 1. The order cannot be tracked or it is not updated. The whole order it kept saying the food is being prepared and then the driver is just outside. It would not have been a bother but it took longer to get here ~ more than an hour. 2. The issues logged on the app gets no response apart from ekskies - it is funny in ads but I think the more than 1 hour wait should be a concern to Nandi’s. 3. Every time I add I item to the cart it takes me all the way out to the landing page - it is just a bit bothersome. Overall a passing grade for the convenience it provides. L ### 3/5 — Really annoying app *2022-10-25, version 16.0.3* Whilst the app works ok in general, there are a few things that irritate me. 1. The need to login over and over again. Why does the app forget my login details. 2. The payment gateway has changed. Not really suited to mobile phones as you have to pan around the page to input details. Really annoying when you’ve saved your credit card to your profile. 3. Different pricing for delivery and collection. Why is the base pricing different AND delivery has a delivery fee added on? 4. Open the app and see one set of pricing. Try add an item to your cart and then have to login and choose delivery only to have nothing in your cart and have to repeat it all again. ### 5/5 — Happy *2022-06-04, version 15.0.11* I'm ecstatic with the service I received from Birch acres Nandos. The food arrived way before the expected time. I'm just happy that Nandos now deliver ekasi and now we can enjoy the tasty food of Nandos. The prices on the app are quite pricey compared to the store 😔.The app is incredible 🤞 ## Most critical reviews (10 lowest-rated) ### 1/5 — Use Uber Eats instead *2026-06-19, version 19.1.1* They don’t actually deliver ### 1/5 — Order accepted but branch closed *2024-11-28, version 18.1.0* My order was accepted and paid for, I’ve been waiting 90 mins and the app hasn’t updated tracking. The store is not open anymore. Sort out your app and don’t take my order if you can’t deliver it! ### 1/5 — Actually Just A Manual Order App *2024-10-22, version 18.0.3* Rather phone the store for an order, what happens most times is that someone picks up the order from the app and phones the store😂 Means that meals are mostly 15min later than ETA 😖 ### 1/5 — Rubbish app *2024-07-18* I ordered okay, but it sent the driver to another location despite it picking up mine. No way to track the driver when you hit that button. Maybe they should stop with the useless puns and work on their app ### 1/5 — Worst food app ever. *2024-05-09, version 17.1.7* In a world of apps. Namdos have the worst app ever. This app is more off than on. Its like the ANC government. Only working once every 3 days. And when it’s on it decides for you to redirect your order to another closest nandos and in my case its a whole other town. When you phone them to sort it out then it’s a complete new mission to get a refund or just your food. DON’T USE THIS APP. Just phone the nandos directly and place your order like in the 90’s ### 1/5 — Track diver app *2024-03-11* no option to track diver once order has been picked up unless driver calls you at the gate ### 1/5 — No Refund given!!! *2024-01-04, version 17.1.3* I placed an order on the 28th of December 2023 on this app. Unfortunately, there was a complication with the addresses and immediately I called the store quickly, a few minutes into the order to cancel the order, I spoke to the manager and he confirmed it was cancelled and that I will be refunded the following day as it was charged to my card. The following day past and no call, I called the following day and I spoke to another manager who said she will follow up and get back to me. This was all before New Year’s Eve. When I go on to the app it says “order received” and I did not. I’m yet to receive a call, mail or a smoke signal! This is unprofessional and an inconvenience. Makes me wonder if this Nandos app is truly reliable. ### 1/5 — Not user friendly *2023-04-15* The app had me verify on my wife’s phone. No option to change. Let’s see how the food tastes. ### 1/5 — Very very unhappy. *2022-09-07* Very very unhappy with Nandos but I have logged a call - no reply, I have call the complaints centre and was promised feedback but just as useless. Please get someone to call me. The case no is CAS 816601N1F6H1 logged on 29/08/22 for an incident that happened on the 24/08/22 I’m waiting for a response. Regards Jose ### 1/5 — Never able to order delivery *2022-07-21, version 15.0.11* I have had the same issue on and off for months now where I would like to order delivery (from at least two stores in the area, that are definitely open for delivery at those times) and I always get the message saying that there’s no stores available to deliver or that they’re closed. I know they aren’t closed and that they would be open for delivery as I’m forced to call to place the order. ## Most praised reviews (10 highest-rated) ### 5/5 — App Location *2024-09-16, version 17.1.9* Can you please automatically set the location for Nandos branch where one is placing an order. It makes things easier because sometimes you forget to change the location ### 5/5 — App connection issues *2024-08-19, version 17.1.9* My network is working fine but the App, constantly disconnects and need to go back and refresh.. Nandos, please fix this. Have a dashboard to track app performance. Yoh! Took long to get my flames. ### 5/5 — App non functional *2024-06-14, version 17.1.8* There should be other payment methods. Plus orders don’t go through and you get to store and they didn’t receive the order. Defeats the whole point. Deliveries have an additional R40 charge on top of the R15 delivery charge, which is just a scam seriously. ### 5/5 — App works fine. *2024-03-20, version 17.1.4* App works fine. Would be nice and useful to be able to get a digital receipt you can download on the app. Especially for vitality people. Saves on taking pictures and or scanning. Also like now when I don’t receive a receipt I have no way to get my vitality rewards ### 5/5 — Cost! *2024-02-09, version 17.1.3* You guys are charging more than Uber Eats do you realise? Why pay r30 more on your app plus delivery when I can pay r30 less on Uber eats with no delivery charge? And also we can’t track drivers on your app. Ridiculous. ### 5/5 — Love it *2024-02-08, version 17.1.3* This is the most user friendly app, with easy to follow steps. Best of all, it follows the same question order as in the store - makes you feel like you’re buying in-store. ### 5/5 — Convenient *2023-10-30, version 17.0.1* Very convenient to use the app during peak times. I just order from home then go collect, skip long restaurant queues. The app is way too easy to use, very intuitive. ### 5/5 — Payment *2023-09-28, version 16.0.9* I had to run payment twice because your payment system failed to communicate with my bank after I approved payment in my bank app. ### 5/5 — Card payment! *2023-03-03, version 16.0.4* You need to state upfront that we won’t be able to make a card payment on the app, instead of making us go through the whole process and then stating it to us! ### 5/5 — The bad points *2022-10-05, version 16.0.3* I only gave 3 stars due to - asking for whole chicken and still getting random pieces to make whole chicken - ordering half chicken and receiving 2 random pieces, no skin and looked like they were boiled- I have the pics of anyone interested. Not once but many times- I should rate 2 but can’t change now --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*