# NAPA PROLink — PRO shop for NAPA AUTO PARTS

> Automotive parts ordering and inventory management for NAPA commercial account customers. (iPhone/iPad app by Genuine Parts Company.)

- Source: https://appshunter.io/ios/app/napa-prolink/id625306626 (this page in markdown: same URL + `.md`)
- Developer: [Genuine Parts Company](https://appshunter.io/developer/625306650)
- Category: Business, Shopping
- Price: Free
- Rating: 2.62/5 from 50 App Store ratings · 77 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 125 MB
- Languages: English
- Released: 2013-03-29
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/napa-prolink/id625306626/reviews.md

## What is NAPA PROLink?

NAPA PROLink, it's free, easy to scan VIN for order accuracy, check inventory availability & shop in-stock parts for same day delivery! 

Available for NAPA AUTO PARTS commercial account customers; auto care professionals, auto repair shop owners, mechanics, installers, and more. If you already have a NAPA PROLink ID, simply download and start shopping with your same NAPA PROLink username and password. 

Don’t have a NAPA AUTO PARTS commercial account? Visit https://pro.napaprolink.com/ to register or contact your local NAPA AUTO PARTS store for more details. 

VIN SCAN DECODER
- Scan the vehicle’s VIN number, barcode or QR code (windshield or door mounted) for the most accurate vehicle selection.
- Decoded vehicles appear in your “Recent Vehicles” list and available to add to your “Saved Vehicles”.
- View decoded Vehicle Details, product resources & exhaust diagrams.

SEARCH BY KEYWORD & INTERCHANGE PART NUMBERS
- Search by keyword or NAPA part number. 
- Use the interchange cross-reference search tool to find similar automotive parts between OEMs (original equipment manufacturers), competing brands, or superseded part numbers.

PLACE AND TRACK ORDERS
- Easily submit orders for fulfillment from your local NAPA AUTO PARTS store or distribution center.
- Track status for all your in-store and online “Recent Orders”; view Order History, Invoices & Statements.  

SAME DAY DELIVERY
- Get it fast! Use the in-store filter to shop your local NAPA AUTO PARTS store for in-stock orders. 
- View available quantity, locations, and order cut-off times for delivery across NAPA AUTO PARTS 6,000+ stores and distribution centers.

FREE SHIPPING ON QUALIFYING ORDERS 
- Free shipping on UPS ground orders $100 or more. Flat $9.99 shipping on orders under $100.
- Qualifying orders from NAPA EXPRESS sourced by UPS; excludes HI or AK and expedited freight methods. 

CONTACT US
- Need a NAPA PROLink professional account? Register at https://pro.napaprolink.com/ or contact your local NAPA AUTO PARTS store for more details. 
- Not a professional? Download our free DIY app to shop, find a store and so much more at NAPA AUTO PARTS.
- Questions? Contact NAPA PROLink support team customer service at (800) 742-3578 OR email prolink_support_team@genpt.com

## Key features

- VIN scan decoder for accurate vehicle selection
- Check inventory availability
- Shop in-stock parts for same-day delivery
- Search by keyword and interchange part numbers
- Place and track orders
- View order history, invoices, and statements

## What do users think of NAPA PROLink?

Overall sentiment: negative

**Pros**

- 👍 VIN scan functionality
- 👍 License plate lookup
- 👍 Ordering parts online
- 👍 Search history transfer
- 👍 Labor times feature
- 👍 User-friendly interface (recent updates)
- 👍 Great for shop use
- 👍 Saves time and increases efficiency
- 👍 VIN barcode scanning works well
- 👍 Instantaneous VIN decoding
- 👍 Easy to use

**Cons**

- 🐛 App crashes frequently
- 🐛 Frequent login issues
- 🐛 App freezes often
- 🐛 Difficult to navigate
- 🐛 No back button
- 🐛 Setup process is difficult
- 🐛 Search functionality issues
- 🐛 App becomes unresponsive
- 🐛 White screen when returning to app
- 🐛 PDF files cannot be closed
- 🐛 Scanner button errors
- 🐛 App requires constant reinstallation
- 🐛 Inconsistent performance
- 🐛 Updates often make it worse
- 🐛 Slow to load
- 🐛 Clunky interface

**Commonly reported bugs**

- Setup process requires invoice numbers that are not recognized
- App requires login every time it's opened
- Orders not processing or being looked at in store
- App asks for unnecessary vehicle details even with VIN
- Scrolling up clears search
- App becomes unresponsive when adding to cart
- Cannot close PDF files
- White screen when returning to app from other apps
- No back button
- App crashes frequently
- App fails to load
- Scanner button errors
- Scanner is broken
- Anyline license error
- App logs out randomly and doesn't allow re-login
- App freezes on iOS
- License plate lookup no longer works
- App won't remember entered cars
- Camera won't focus for VIN scan
- App won't take lower case alpha characters for VIN
- App hangs on login screen
- VIN scan tool will not focus on VIN
- App won't decode VIN
- App gets stuck in endless load loop
- Search after selecting vehicle does not load
- App cannot connect to server
- App crashes when looking up parts
- App hangs and doesn't enter customer name in Prolink
- App is clunky when deleting VINs or entering multiple vehicles
- VIN decoding fails
- Login button does nothing
- App doesn't load search results

**Most requested features**

- Add scan functionality while multitasking on iPad
- Link to TRACS or update NAPA TRACS app scanner
- Allow scanning for Chevy (GM) makes without barcode
- Add notes section to VIN scan
- Improve user-friendliness of app and website
- Add stock check at DC and other stores
- Add VIN barcode to windshield for all manufacturers

## Recent user reviews (10 of 77)

All indexed reviews: https://appshunter.io/ios/app/napa-prolink/id625306626/reviews.md

### 1/5 — This Is Ridiculous!

*2026-07-21, version 2.5.50.8*

I use this app everyday for work. Don’t get me wrong, this works pretty well on a laptop/pc. But don’t get me started about trying to use this on a mobile device. The app will freeze when you try add items to the cart, or click something too quickly. THIS NEEDS FIXED!!!

### 1/5 — Read the reviews and improve your product!

*2026-07-05, version 2.5.50.8*

The set up process is exhaustingly difficult as they require invoice numbers in amounts for the last two weeks to even be able to set up your account with the app, but it never recognizes them so you can't even get it set up. We've just been spending a lot of money at a different auto parts store is a result!

### 1/5 — Absolute trash 95% of the time

*2026-04-28, version 2.5.50*

If you like having to enter you information to log in ever time you open the app,  this is your app.

If you want the ability to order parts in your hand and have them not process or be looked at in the store,  this app is for you.

If you want to order from cv shafts for a Silverado and be asked if it’s four wheel drive.  This is the app for you. 

If you want to look something up by  VIN and have to enter all the model engine vin number details anyway even though you see it on the vin in the app -  hurry up and sign up.

### 1/5 — Bollshot

*2026-03-26, version 2.5.50*

Terrible app

### 2/5 — Good but 2 issues

*2026-03-06, version 2.5.49*

Update - I took my review from 4 stars down to 2 stars. The updated app is even worse than the previous app. If you scroll up it clear your search and if you add something to your cart the app becomes unresponsive. Come on guys, you have good auto parts but your developers for your app suck. 

I like it, it works, you fixed the notes section - thank you. The two issue that I have noticed as of today are: 1.) if you click any .pdf file and when it opens there is no way to close it. This happens on the Deals .pdf’s and the warranty .pdf’s for individual parts. Currently I have to close the app and start all over to get back to where I was. 2.) if I go to different app other than the Napa app, sometimes I just get a white screen when going back to the Napa app. This happens when cross referencing something in my browser or YouTube app and the I try to go back to the Napa app that was already open. Again, I have to close the app completely and start all over again. Thanks again for responding and fixing things!

### 1/5 — Too many bugs

*2026-02-17, version 2.5.49*

Theres no back button and the app just keep crashing

### 1/5 — App is inexcusable terrible

*2026-01-22*

I need to use this app for work and I am constantly uninstalling and reinstalling just to get it to let me log in, the app is very very buggy and doesn’t work 70% of the time, it has no back button and is exactly difficult to navigate I highly suggest someone makes this app usable

### 1/5 — Non Functioning unless uninstall and reinstall each use!

*2026-01-16, version 2.5.45*

This app is absolutely terrible. I’ve called and complained a number of times, maybe this will get a response. The ONLY way I can use this app on my IPad is to uninstall it and then reinstall it EVERY time I use it. There is no back button making it difficult to navigate the app easily without backing completely out and starting all over. Lately I can’t even get logged into the app. I have taken a video showing the issue I keep having when logging in, maybe someone important will see this review and contact me and I can send them the video I took. Please fix this problem, I am not the only person having issues!!!

### 1/5 — Too many bugs

*2025-10-31*

Theres no back button

### 1/5 — Scanner still broken

*2025-05-09, version 2.5.39*

Error when clicking on scanner button

## Frequently asked questions about NAPA PROLink

### What does the NAPA PROLink app do?

The NAPA PROLink app allows automotive professionals with a NAPA commercial account to easily order auto parts. It features VIN scanning for accurate vehicle selection, real-time inventory checks, and the ability to order in-stock parts for same-day delivery.

### How can I use the VIN scanner feature?

You can scan a vehicle's VIN number, barcode, or QR code directly through the app. This accurately identifies the vehicle, making it easier to find the correct parts. Decoded vehicles are saved for future reference.

### Is the NAPA PROLink app free to use?

Yes, the NAPA PROLink app is free to download and use for NAPA AUTO PARTS commercial account customers. There are no subscription fees or costs associated with using the app itself.

### What are the shipping options and costs?

The app facilitates same-day delivery for in-stock parts from local NAPA stores. For UPS ground orders, shipping is free on orders of $100 or more, and a flat $9.99 for orders under $100. Expedited methods and certain locations may have different shipping policies.

### Who is eligible to use the NAPA PROLink app?

The app is available for NAPA AUTO PARTS commercial account customers. This includes auto care professionals, auto repair shop owners, mechanics, and installers who have a NAPA PROLink ID.

## Version history (last 5 releases)

### 2.5.50.8 — 2026-05-29

We’ve made a few important updates to keep things running smoothly:
Enabled direct access to carrier tracking links from within the app.
Thanks for using our app!

### 2.5.50 — 2026-03-13

Improved Usability Experience
Improved navigation with a dedicated back button, providing a clearer and more intentional way to move between screens.

### 2.5.49 — 2026-01-23

Improved camera permission handling for Anyline to ensure a smoother scanning experience
Fixed a crash issue related to encrypted storage for better app stability
Resolved problems with the web login page inside the app for seamless access
Added swipe feature for easier and more intuitive navigation
Thank you for using our app! As always, we appreciate your feedback.

### 2.5.45 — 2025-09-30

Minor Bug fixes for a improved checkout experience

### 2.5.39 — 2025-05-09

Easier to to get started with new in-app Registration. Fixed an issue with scan feature.

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## More apps by Genuine Parts Company

- [NAPA AUTO PARTS](https://appshunter.io/ios/app/napa-auto-parts/id489797826)
- [NAPA TRACS](https://appshunter.io/ios/app/napa-tracs/id885581615)
- [NAPA eRack](https://appshunter.io/ios/app/napa-erack/id903011405)
- [NAPA AutoCare](https://appshunter.io/ios/app/napa-autocare/id980284954)
- [NAPA Truck Service Center](https://appshunter.io/ios/app/napa-truck-service-center/id1065522616)

All apps by Genuine Parts Company: https://appshunter.io/developer/625306650

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*