# NAPA TRACS — user reviews

> 13 indexed App Store user reviews of NAPA TRACS by Genuine Parts Company, rated 2.70/5 from 21 ratings.

- Source: https://appshunter.io/ios/app/napa-tracs/id885581615/reviews
- App overview in markdown: https://appshunter.io/ios/app/napa-tracs/id885581615.md
- Rating breakdown: 5★ 7 · 4★ 0 · 3★ 1 · 2★ 5 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — Junk

*2024-11-19*

Won’t read hardly any barcodes from iPhone. By the time I hold phone there long enough to MAYBE read it, I could’ve wrote vin down, walked to office and entered it.

### 1/5 — NAPA TRACS is a garbage shop management software

*2018-06-26*

As a former employee of NAPA TRACS, I can tell you as of March 2018 there were over a hundred bugs in the NAPA production software.  Bugs that impact performance, inventory, and accounting. I personally would not recommend this software to any business owner.

### 1/5 — Owner/Operator 405 Auto & Tire

*2017-01-19*

Absolute junk since the update. I am better off writing the VIN & mileage down. Please fix immediately!

### 1/5 — Junk since update

*2016-12-28*

This app worked great before update. I updated it to scan qr  odes now it is useless. I used to use it 20 times a day now I just have to put cars in TRACS manually again. If you have this app do not update it.

### 1/5 — Needs work

*2016-12-16*

App worked great before the update, now it crashes all the time, please fix it.

### 2/5 — Cannot read barcode with iPhone

*2024-04-09*

So much trouble trying to scan a barcode or q code with iPhone. Doesn’t give you the ability to get close enough to read it

### 2/5 — Works great....sometimes

*2018-05-27*

When it works it’s great. Chokes on Dodge trucks. Way more friendly to Android devices. Mine freezes often on my iPhone X froze on my 7 as well. Very efficient at transferring VINs to TRACS, just have to write down mileage and plate 👎🏼. PLEASE UPDATE. Don’t have to add features just fix the app!

### 2/5 — Very useful and time saver! Except....

*2016-12-02*

Nice update too bad it broke the ability to transfer the plate and mileage back to TRACS.

### 4/5 — Works good. Needs update

*2016-09-26*

Had a couple 2014 chevy's with no bar code just a qr scan box. Needs update for that. Would be nice if user could go back and edit the info too.

### 4/5 — Need to update

*2015-09-19*

Works great. Newer vehicles appear to be using QR codes. It needs to read QR codes.

## Most praised reviews (3 highest-rated)

### 5/5 — Manager @ a local Napa Auto Care

*2023-02-17*

VIN SCAN is what I use it most for! Works great and easy

### 5/5 — TRACS Vin Scan is Great

*2018-09-04*

I no longer have to write down the vin number. After scanning the vin it is waiting for me in TRACS. I no longer put the wrong vehicle increasing the speed and accuracy of quotes.

### 5/5 — Real Timesaver!

*2014-07-19*

Great app, saves me 2-3 minutes on every vehicle I check into the shop and saves everything in my Napa Tracs software.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*