# Napco Prima Pro

> Napco Prima Pro (iPhone/iPad app by NAPCO Security Technologies.)

- Source: https://appshunter.io/ios/app/napco-prima-pro/id6745491614 (this page in markdown: same URL + `.md`)
- Developer: [NAPCO Security Technologies](https://appshunter.io/developer/397342490)
- Category: Lifestyle
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 72 MB
- Languages: American English
- Released: 2025-08-01
- Data updated: 2026-08-25
- User reviews in markdown: https://appshunter.io/ios/app/napco-prima-pro/id6745491614/reviews.md

## What is Napco Prima Pro?

Napco Prima Pro is the all-in-one tool for managing security system accounts with speed, precision, and confidence. Built for security system dealers, Prima Pro streamlines account management and technical support, whether you're in the field or at the office.

Key Features:

• Secure Sign-In — Only approved installers can set up and configure accounts.
• Customizable Dashboard — Toggle, reorder, and reset dashboard tiles to match your workflow; your layout saves automatically.
• Recent Accounts — Jump back into recently viewed accounts in a single tap.
• Advanced Search & Filtering — Quickly find and manage accounts with powerful filtering, including bureau-specific search.
• Troubleshooting Tools — Diagnose and resolve account-related issues efficiently.
• Service Upgrade Assistance — Help customers upgrade services or adjust account settings.
• Firmware Management — Perform firmware upgrades and monitor progress in real time.
• Remote Device Control — Manage panels, Z-Wave devices, and cameras, including doorbell chime settings, directly from the app.


Built for professionals, Napco Prima Pro keeps you in control, helps you deliver exceptional service, and supports the security standards your customers expect.

Download Napco Prima Pro and take your service capabilities to the next level.


## Version history (last 3 releases)

### 1.2.18 — 2026-08-24

Dashboard & Account Management
• Customize your dashboard: toggle, reorder, and reset tiles to fit the way you work. Your layout saves automatically.
• New Recent Accounts view for quick access to accounts you've viewed recently.
• Tapping into an account now shows its name and ID right away, so the page feels responsive while the rest of the details load in.
• Other account rows are disabled while an account is opening, preventing accidental taps.
• The dealer dashboard donut chart now accurately reflects your trouble-accounts count.
• List rows on the web app can now be selected and copied.
• Account tiles display Partner ID and Monitoring ID, with configurable display options.
• Setup fields now pre-populate with sensible default values.
• Orphaned panels can be removed from an account directly.
• Choose a bureau when selecting an account, with that bureau's information shown directly in the account panel.
• Account search now respects your selected bureau.
• Groups can no longer be saved without a name.
• Corrected the confirmation message shown after placing an account in service.

System Administrator & Bureau Access
• System Administrators can now log in and access every account under their system, with a dashboard that aggregates data across all bureaus.
• A new bureau selector lets System Administrators switch between bureaus directly.
• Access requests are hidden for system users where they don't apply.
• Tightened page access for Groups and Dealer Users so only the right users see them.

Devices, Cameras & Remote Programming
• Added support for water valve device actions.
• Refreshed the camera settings screen, including a new doorbell chime option.
• Z-Wave device state is now shown directly in the devices list.
• Z-Wave device names populate automatically when the device itself doesn't provide one.
• The passcode field shows a blinking cursor when focused.
• The Access PIN field has been renamed to Passcode to match your panel's terminology.
• Chime configuration now checks directly with the panel for applied settings, making readback noticeably more reliable.
• Fixed camera chime settings visually resetting after being saved.

Additional Fixes
• Fixed the dashboard layout not being preserved on initial load.
• The User PIN page no longer displays raw error messages.
• Fixed unreadable Terms and Conditions text in dark mode.
• Fixed an error that could occur when opening Terms and Conditions as a System Administrator.
• Fixed text truncation for longer messages.
• KPI stat cards now display in a more compact grid on phone screens.
• Fixed a mobile layout issue caused by incorrect spacing near the edges of the screen.
• Updated app restriction messaging for clarity.
• Assorted minor visual fixes throughout the app.

### 1.1 — 2025-12-15

• Sync panel access codes directly to the user's Z-Wave door locks.
• Full Z-Wave thermostat integration.
• SolarEdge Solar account linking.
• Installers can now cancel or end their access request sessions anytime.
• Addressed various bugs and implemented improvements to enhance stability and performance.

### 1.0 — 2025-08-01

No release notes.

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## More apps by NAPCO Security Technologies

- [MyRemoteKeypad](https://appshunter.io/ios/app/myremotekeypad/id397672780)
- [iSeeVideo](https://appshunter.io/ios/app/iseevideo/id423300472)
- [iBridge](https://appshunter.io/ios/app/ibridge/id594495700)
- [iSeevideo for iPad](https://appshunter.io/ios/app/iseevideo-for-ipad/id699671361)
- [My Home Starlink App](https://appshunter.io/ios/app/my-home-starlink-app/id718978887)
- [NAPCO iBridge Messenger](https://appshunter.io/ios/app/napco-ibridge-messenger/id935617596)

All apps by NAPCO Security Technologies: https://appshunter.io/developer/397342490

## Related topics

[napco prima pro](https://appshunter.io/ios/topics/napco-prima-pro) · [prima by napco](https://appshunter.io/ios/topics/prima-by-napco) · [napco prima](https://appshunter.io/ios/topics/napco-prima)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*