# NaqelExpress — NaqelExpress

> Global delivery management app with tracking, pickup scheduling, and rate calculation. (iPhone/iPad app by NAQEL CO.)

- Source: https://appshunter.io/ios/app/naqelexpress/id1297949272 (this page in markdown: same URL + `.md`)
- Developer: [NAQEL CO](https://appshunter.io/developer/847272887)
- Category: Utilities, Business
- Price: Free
- Rating: 1.60/5 from 148 App Store ratings · 174 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 54 MB
- Languages: American English
- Released: 2017-11-08
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/naqelexpress/id1297949272/reviews.md

## What is NaqelExpress?

NAQEL customer mobile application allows all customers to manage their entire delivery experience by NAQEL Express worldwide.

-	Live track your shipment while the courier is out for delivery. Experience a real-time track & trace of your shipment on the app.
-	Schedule a pick up from your door step & get it delivered around the world.
-	Manage your booking with estimated rates using the rate calculator.
-	Reach out to customer service via Omni channels.
-	Enjoy the enhanced user experience and compatible mobile first interface. 

For any queries and suggestions kindly reach out to us at:
www.naqelexpress/contact.us
inquiries@naqel.com.sa 
920020505/ 8002464444


كل ماتبحث عنه بإمكانك أن تجده بضغطة زر واحدة , حمل التطبيق الآن وتمتع بالوصول إلى كافة خدماتنا في أي وقت عبر منصة صممت خصيصاُ لتلبية احتياجاتك .
يتيح لك هذا التطبيق إدارة حسابك , ترتيب حجوزات لإلتقاط أو تسليم الشحنات بسهولة , متابعة شحناتك ومعرفة كافة التفاصيل المتعلقة بها .

-	يتيح لك التطبيق تتبع شحنتك واستعراض كافة التفاصيل  المتعلقة بها بسهولة عن طريق إدخال رقم هاتفك أو إدخال رقم بوليصة الشحن .
-	استخدام التطبيق في طلب وترتيب حجز لإلتقاط الشحنة من عتبة بابك أسهل من طلب وترتيب الحجز عن طريق الإتصال بالرقم الموحد .
-	يقدر التطبيق سعرا تقريبيا لحجزك .
-	يوفر لك التطبيق كل المعلومات اللازمة لمساعدتك في الوصول إلى فروعنا .

 
لاتتردد في الإتصال بنا , التواصل معنا في حال واجهتك مشكلة في التطبيق , كما أننا نسعد بسماع واستقبال اقتراحاتك في أي وقت 
www.naqelexpress/contact.us

## Key features

- Live shipment tracking
- Schedule pickups
- Rate calculator
- Omni-channel customer service
- Mobile-first interface

## What do users think of NaqelExpress?

Overall sentiment: negative

**Pros**

- 🚀 Fast delivery when service works properly
- 👍 User-friendly interface for some users
- ✅ On-time delivery in rare cases
- 📱 Mobile app availability for tracking

**Cons**

- 😞 Extremely poor customer service
- 🚫 Unprofessional and rude delivery personnel
- ⏱️ Frequent delivery delays and missed deadlines
- 🐛 App crashes and freezes constantly
- 📞 No real human support available
- 🔍 Inaccurate tracking information
- ❌ Non-responsive to customer inquiries
- 🗺️ Drivers don't contact customers before delivery
- 💔 Packages lost or returned without explanation
- 🔧 Outdated and poorly designed interface
- 📧 Automated responses that don't help
- ⚠️ Wrong delivery addresses despite corrections
- 🚚 Inconsistent service quality
- 😤 Unprofessional driver behavior and attitudes

**Commonly reported bugs**

- Login failures with phone number/email mismatch
- OTP verification code not received
- App crashes when entering tracking numbers
- Sign-up process doesn't complete
- Cannot save address information
- Cannot edit personal information
- App freezes during use
- Tracking information not updating
- Live tracking feature non-functional
- Location services not working properly
- App incompatible with iOS 18
- Registration verification fails
- Cannot paste tracking numbers without permission prompts
- Email field only accepts numbers
- Continuous app crashes and glitches

**Most requested features**

- Automatic shipment tracking integration
- Save tracking numbers for future reference
- Live map tracking for deliveries
- Direct contact with customer support
- Ability to modify delivery address in app
- Ability to edit personal information
- Push notifications for delivery updates
- WhatsApp integration for updates
- Complete shipment information display
- Modern and intuitive user interface redesign
- Password change functionality
- Email verification for registration
- Proper address verification system
- Scheduled delivery time options

## Recent user reviews (10 of 174)

All indexed reviews: https://appshunter.io/ios/app/naqelexpress/id1297949272/reviews.md

### 1/5 — Worst app ever

*2026-04-18*

It lags so much and can even let me paste and when u want to track it doesnt let me do anything

### 1/5 — التطبيق يحتاج الى تحديث

*2026-03-01, version 17.0.11*

حفظ التتبع و كذلك تضمين الشحنات تلقائيا بالبرنامج مثل بقية البرامج زي سمسا و ارامكس

### 1/5 — خدمة سيئة

*2026-02-06, version 17.0.11*

شركة سيئة و مندوبين وقحين

### 1/5 — Bad company

*2025-12-07*

Useless application

### 1/5 — Poor and Slow

*2025-11-16*

Unprofessional delivery workers. Not delivered to door. What I paid for ?!!

### 1/5 — not friendly app

*2025-11-10*

your App needs to develop and improve more
please use professional people to develop your application and to make it ease to use

### 1/5 — App is bad

*2025-11-04, version 17.0.11*

The app is bad, you can’t find the shipping info most of the time, it should be like other apps info found there shipping out, shipping in, we are forced to use the company!

### 1/5 — فيفاء

*2025-10-31, version 17.0.11*

سيء للغاية

### 1/5 — Khlafalla

*2025-10-21, version 17.0.11*

Very bad service

### 1/5 — سي جداً

*2025-10-19, version 17.0.11*

التواصل صعب او شبه معدوم ولخبطة بالتوصيل

## Frequently asked questions about NaqelExpress

### What does the Naqel Express app do?

The Naqel Express mobile application allows users to manage their entire delivery experience worldwide. You can track shipments in real-time, schedule pickups from your doorstep, and calculate estimated rates for bookings.

### What are the key features of the Naqel Express app?

Key features include live tracking of shipments while the courier is out for delivery, the ability to schedule pickups from your location, a rate calculator for estimated costs, and access to customer service via multiple channels.

### Is the Naqel Express app free to use?

Yes, the Naqel Express app is free to download and use. The provided information does not indicate any costs associated with using the app itself, though standard shipping charges would apply for any deliveries managed through it.

### What kind of deliveries can I manage with this app?

The app allows you to manage your entire delivery experience with NAQEL Express worldwide. This includes scheduling pickups and tracking shipments for both domestic and international deliveries.

## Version history (last 5 releases)

### 18.0.0 — 2026-07-20

Bug Fixed

### 17.0.11 — 2024-03-07

Minor Bug Fixes and Notification Feature Changes

### 17.0.10 — 2024-02-28

Minor bug fixes.

### 17.0.9 — 2023-11-22

Minor Bug Fixes.

### 17.0.8 — 2023-11-16

Naqel SPL Logo Changes-1

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*