# NaqelExpress — user reviews > 174 indexed App Store user reviews of NaqelExpress by NAQEL CO, rated 1.60/5 from 148 ratings. - Source: https://appshunter.io/ios/app/naqelexpress/id1297949272/reviews - App overview in markdown: https://appshunter.io/ios/app/naqelexpress/id1297949272.md - Rating breakdown: 5★ 20 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 124 ## What do users think of NaqelExpress? Overall sentiment: negative **Pros** - 🚀 Fast delivery when service works properly - 👍 User-friendly interface for some users - ✅ On-time delivery in rare cases - 📱 Mobile app availability for tracking **Cons** - 😞 Extremely poor customer service - 🚫 Unprofessional and rude delivery personnel - ⏱️ Frequent delivery delays and missed deadlines - 🐛 App crashes and freezes constantly - 📞 No real human support available - 🔍 Inaccurate tracking information - ❌ Non-responsive to customer inquiries - 🗺️ Drivers don't contact customers before delivery - 💔 Packages lost or returned without explanation - 🔧 Outdated and poorly designed interface - 📧 Automated responses that don't help - ⚠️ Wrong delivery addresses despite corrections - 🚚 Inconsistent service quality - 😤 Unprofessional driver behavior and attitudes **Commonly reported bugs** - Login failures with phone number/email mismatch - OTP verification code not received - App crashes when entering tracking numbers - Sign-up process doesn't complete - Cannot save address information - Cannot edit personal information - App freezes during use - Tracking information not updating - Live tracking feature non-functional - Location services not working properly - App incompatible with iOS 18 - Registration verification fails - Cannot paste tracking numbers without permission prompts - Email field only accepts numbers - Continuous app crashes and glitches **Most requested features** - Automatic shipment tracking integration - Save tracking numbers for future reference - Live map tracking for deliveries - Direct contact with customer support - Ability to modify delivery address in app - Ability to edit personal information - Push notifications for delivery updates - WhatsApp integration for updates - Complete shipment information display - Modern and intuitive user interface redesign - Password change functionality - Email verification for registration - Proper address verification system - Scheduled delivery time options ## Newest reviews (19 of 174) ### 1/5 — Worst service ever *2025-10-14, version 17.0.11* I have never written a review ever until this horrible customer service forced me to write this. Drivers dont contact, they say next day another driver will come and they never call. Theres no way to contact customer support directly. The app glitches doesnt let you talk to a support team either. Unreal how they’re running a business. 0/5 Star if possible ### 1/5 — اسوء شركة توصيل ماتدرون من فين جايين *2025-10-06, version 17.0.11* ومحد متعاون لا موظفين ولا خدمة عملاء تحسونهم روبوتات ### 1/5 — insufficient application *2025-09-27* need alot of improvement i dont like it and i cant add my address. ### 1/5 — SOO NOT SATISFIEDD 👎🏻 *2025-09-25, version 17.0.11* They don’t notify you about your package. They don’t contact you through whatsapp and update you who the delivery driver is. They don’t call your phone number. The contact number they put on their apps and website is inaccurate. DO NOT TRUST NAQEL EXPRESS WITH YOUR DELIVERIES ### 1/5 — Very bad *2025-09-19, version 17.0.11* Old interface, wrong information ### 1/5 — It doesn’t not work *2025-09-07, version 17.0.11* I tried to register in and the fact that it didn’t go through is just disappointing, they need to work on this app more and make sure it does work and doesn’t crash out on you . ### 1/5 — Bad Service *2025-09-03, version 17.0.11* Three days and the packet has not arrived. The right hand doesnot know whT left hndnis doing. I am asking for the driver details. No response. Want to give negative stra ### 1/5 — Bad customer service *2025-08-17, version 17.0.11* Extremely disappointing experience Customer support leaves you on hold for ages without providing clear answers or real solutions The delivery driver never answers the phone is uncooperative and despite promising a delivery time never shows up. In the end the package was just sent back and when it’s finally arrived after week the delivery driver came in the middle of the night when he said he would be there in 10 clock and he wouldn’t even bother him self and tell me that he is going to be late ### 1/5 — القصيم *2025-07-07, version 17.0.11* أسوء شركة نقل يتصل بك المندوب قبل يوصل بدقيقة إذا ما رديت يلغي الطلب فوراً ### 1/5 — Horrible, crashes and doesn’t align payments with SPL *2025-06-20, version 17.0.11* It doesn’t synchronize payments made with SPL on the same shipments. Naqel asks to pay customs twice, after SPL. ### 1/5 — ❌❌❌❌❌ *2025-06-06, version 17.0.11* BAD CUSTOMER SERVICE EXPERIENCE!!!! ### 1/5 — Forcefully download *2025-05-16, version 17.0.11* Why you guys force people to download the app while the same address confirmation can be done on website ### 1/5 — Below 1 star *2025-04-30, version 17.0.11* The worst shipping company I have dealt with. Random and chaotic despite entering all the correct information. Their employees’ words are full of lies and do not reflect reality. The shipment goes out to you and then returns before it reaches you, and no one knows why, including them!!! ### 1/5 — خميس مشيط *2025-04-26, version 17.0.11* المندوب سيئ التعامل ### 1/5 — Poor Services *2025-04-13, version 17.0.11* The worst Logistics service ever ### 1/5 — It’s the worst delivery experience *2025-04-12, version 17.0.11* I waited my order 2 day and nobody talked to me and tmrw is the third day I hope they get my order shein ### 1/5 — Worst app ever *2025-04-06, version 17.0.11* I'm unable to modify or update my personal informations and also i can’t track my delivery ### 1/5 — راحت الشحنة *2025-04-05, version 17.0.11* اوسخ و اقذر بريد ممكن تتعامل معاه اذا ورط معه راحت شحتك الله يعوضك ### 1/5 — سيء *2025-03-27, version 17.0.11* جداً ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-04-18* It lags so much and can even let me paste and when u want to track it doesnt let me do anything ### 1/5 — التطبيق يحتاج الى تحديث *2026-03-01, version 17.0.11* حفظ التتبع و كذلك تضمين الشحنات تلقائيا بالبرنامج مثل بقية البرامج زي سمسا و ارامكس ### 1/5 — خدمة سيئة *2026-02-06, version 17.0.11* شركة سيئة و مندوبين وقحين ### 1/5 — Bad company *2025-12-07* Useless application ### 1/5 — Poor and Slow *2025-11-16* Unprofessional delivery workers. Not delivered to door. What I paid for ?!! ### 1/5 — not friendly app *2025-11-10* your App needs to develop and improve more please use professional people to develop your application and to make it ease to use ### 1/5 — App is bad *2025-11-04, version 17.0.11* The app is bad, you can’t find the shipping info most of the time, it should be like other apps info found there shipping out, shipping in, we are forced to use the company! ### 1/5 — فيفاء *2025-10-31, version 17.0.11* سيء للغاية ### 1/5 — Khlafalla *2025-10-21, version 17.0.11* Very bad service ### 1/5 — سي جداً *2025-10-19, version 17.0.11* التواصل صعب او شبه معدوم ولخبطة بالتوصيل ## Most praised reviews (10 highest-rated) ### 5/5 — 👍👍👍👍✅✅✅✅✅ *2025-05-14, version 17.0.11* توصيل سريع وقبل الموعد شكرآناقل على ماتقدمه خدمات ### 5/5 — Simply the best !!! *2025-02-07, version 17.0.11* I have been taking the fantastic services offered by NAQEL since arriving in this Fantastic Kingdom. I have to say they are head and shoulders above all the other companies offering the same service! Including all the huge multinational ones!! Don’t waste your valuable time !!! Just use these guys! ### 5/5 — 👍🏽⭐️ *2025-01-07, version 17.0.11* Thank you for your services and keep us to date .. and deliver our shipment 👍🏽 ### 5/5 — 👍👍👍👍✅✅✅✅✅ *2023-12-05, version 17.0.9* توصيل سريع وقبل الموعد شكرآناقل على ماتقدمه خدمات ### 5/5 — Good *2021-09-17, version 17.0.1* On time , staff was good too ### 5/5 — Excellent App, excellent service *2021-08-24, version 17.0.1* This is a great courier, app is user friendly, their process is friendly, they very responsive on website, on the app, WhatsApp etc. good job keep it up… ### 5/5 — 👍 *2020-08-12, version 14.1.02* 👍 ### 5/5 — Nice *2020-02-13, version 1.2.0* Awesome it’s make easy life ### 5/5 — Helpful App *2018-12-27* Thanks Naqel 💙 I received my shipment on time .. ### 4/5 — Add more info to app. *2024-12-20, version 17.0.11* There should be complete information to the client account including the receiving address. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*