# Narellan Pools AR — user reviews > 31 indexed App Store user reviews of Narellan Pools AR by Narellan Pools Pty Ltd, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/narellan-pools-ar/id1514227251/reviews - App overview in markdown: https://appshunter.io/ios/app/narellan-pools-ar/id1514227251.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (19 of 31) ### 1/5 — Won’t even get past first screen *2022-01-07, version 1.6.3* Won’t even get past first screen. Never even got to use it. Frozen. ### 1/5 — Doesn’t work *2021-12-03, version 1.6.3* Sadly no pool appeared in my backyard 👎 ### 1/5 — Doesn’t work *2021-10-27, version 1.6.3* Won’t even load anything after giving it permission to access location 😢 ### 1/5 — Does not start *2021-10-13, version 1.6.3* Like most other reviews, the app freezes when trying to access location. I have applied all settings to allow access, the app just freezes. Great idea though 1 star ⭐️ ### 1/5 — Non operative app *2021-09-16, version 1.6.3* Would recommend wasting ur time making the Virtual pool feature work ### 1/5 — Does not get out o f screen lock *2021-08-07, version 1.6.3* Have installed and uninstalled on both the iPad and iPhone. The app does not work frozen in trying to access my location I live in fnq app won’t load, please fix ### 1/5 — The app doesn't work *2021-07-06, version 1.6.3* I can't even get the app past the location search; it just freezes. ### 1/5 — What a joke *2021-06-23, version 1.6.3* Can’t even get their app to work so wouldn’t trust them to dig me a $30k hole of water. What a waste of time this app is - don’t bother. ### 1/5 — Worst app ever *2021-03-22, version 1.6.3* Can not even get passed the location page! Don’t bother downloading! ### 1/5 — Useless *2021-03-11, version 1.6.3* The app doesn’t work in iPad or iPhone 12. Pity as the idea is great. ### 1/5 — Doesn’t let you past the location screen *2021-03-07, version 1.6.3* Can’t access the app ### 1/5 — Doesn’t work *2021-02-11, version 1.6.3* Don’t bother! Concept is great if it actually worked... there aren’t any instructions and after a lot of playing around with it still can’t figure it out.. ### 1/5 — Not Working *2021-02-09, version 1.6.3* I can’t even get the App to open. ### 1/5 — Don’t bother! *2021-01-24, version 1.6.3* Worst ap I’ve ever used. ### 1/5 — Doesn’t work don’t bother downloading *2021-01-13, version 1.6.3* This app asks for permission to use your location then freezes. Don’t waste your time downloading it. ### 1/5 — Absolutely horrible app! *2020-12-27* I’m using an iPhone 12 Pro so you’d think the app would work! You can’t even start by getting the pool in scene, unless you place it under your feet! It doesn’t use the wide angle camera and therefore I can’t fit my yard in the pic. You can’t pick a pool and then place it in scene. The random height it decides your pool should sit in is just wrong! Even when I managed to get a pool dragged into the scene, it is floating 2 metres above the ground! I hope this isn’t an example of the quality of pool this company leaves you with! ### 1/5 — Simply doesn’t work on iPhone 12 *2020-11-29, version 1.6.2.1* Very disappointed. The app won’t go past the screen that says it needs to access your location to get the range of pools. ### 1/5 — Frustrated - App doesn’t work *2020-11-20, version 1.6.1.1* Was sent this link via auto-generated email. This will do more harm than good, if it does work for most 😣 Told to load/use in daylight hours - still hanging on location screen AFTER it shows the correct address. ### 1/5 — App doesn’t work *2020-11-14, version 1.6.1.1* Downloaded the app and deleted four times as it doesn't work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-05-27, version 1.6.3* Today I had a consultant visit and dropped off a catalog of the pool designs. It was a big glossy catalogue that spoke about the AR app but it doesn’t work. It freezes on search for location. Very dissatisfied ### 1/5 — Absolutely horrible app! Company must have gone bust! 4 years and no update! *2025-04-06, version 1.6.3* I’m using an iPhone 16 Pro so you’d think the app would work! You can’t even start by getting the pool in scene, unless you place it under your feet! It doesn’t use the wide angle camera and therefore I can’t fit my yard in the pic. You can’t pick a pool and then place it in scene. The random height it decides your pool should sit in is just wrong! Even when I managed to get a pool dragged into the scene, it is floating 2 metres above the ground! I hope this isn’t an example of the quality of pool this company leaves you with! ### 1/5 — AR doesn’t actually work *2024-08-26, version 1.6.3* App is basically a glorified catalogue as AR feature doesn’t work. ### 1/5 — Non functional *2022-09-13, version 1.6.3* Doesn’t work, at all. ### 1/5 — Location bug *2022-09-13, version 1.6.3* I can only get to the second question on this app - permission to use location. Then it freezes and won’t do anything else. ### 1/5 — Waste of time!! *2022-03-13, version 1.6.3* This app didn’t even work in allowing me to see what a pool looks like in my backyard. Using a brand-new iPhone it was an absolutely horrible app! I guess we won’t be getting a pool from these guys. ### 1/5 — Cannot go past using location. *2022-03-12, version 1.6.3* I tried this App close to a year ago when planning our pool. Now we have the go ahead, I wanted to use it to visualise it. Still having the same problem. The App asks for location Data, I accept and then nothing happens. Useless, as it’s been a year and still have the same problem. ### 1/5 — Still Doesn’t work. *2022-02-02, version 1.6.3* Like all the other reviews it doesn’t work. But they still advise it on their phone line? Hope the pools are better. ### 1/5 — Does not work *2022-01-20, version 1.6.3* App doesn’t do anything. Complaints about location and then just sits there. ### 1/5 — Horrible *2022-01-18, version 1.6.3* Not being able to adjust the angle of placement makes this very annoying trying to square it against our fence line. Was nice once I jumped in and out of the AR a dozen times adjusting the placement ## Most praised reviews (1 highest-rated) ### 5/5 — My dream pool *2020-11-12, version 1.6.1.1* I am so blown away by this app, I have been able to look at the pool range Narellan Pools offer and see what they will look like in my own backyard. It is easy to use and navigate around the whole app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*