# Narwal

> Remote control and advanced customization for automated floor cleaning robots. (iPhone/iPad app by Yunjing Intelligence Innovation (Shenzhen) Co., Ltd..)

- Source: https://appshunter.io/ios/app/narwal/id1636748263 (this page in markdown: same URL + `.md`)
- Developer: [Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.](https://appshunter.io/developer/1462004351)
- Category: Lifestyle
- Price: Free
- Rating: 3.70/5 from 603 App Store ratings · 365 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 321 MB
- Languages: American English, Arabic, Canadian French, German (Germany), Hebrew, Indonesian, Italian, Japanese, Korean, Polish and 7 more
- Released: 2022-10-18
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/narwal/id1636748263/reviews.md

## What is Narwal?

The Narwal app allows you to control the Narwal robots remotely, view its working status anytime you want, from anywhere you are. 
Using this app, you can unlock the more advanced functions of Narwal!

[Multiple Cleaning Modes]
Narwal is equipped with 5 cleaning modes, including Freo Mode, Vacuum and Mop, Vacuum then Mop, so that you can choose the one that suits your floor the best. 

[Customized Cleaning Plans]
Long story short, you can customize in any way you want! You get to decide the cleaning sequence, frequency, even the mopping pressure and moisture of the robot via this app, so that you can get the most flawless floor in just one click! 

[Spot Cleaning]
Only one specific area is dirty? You can select that one place on the app, and Freo will head out to clean!

[Map Management]
Merge and divide rooms as you want! You can even set no-go zones to make sure Freo doesn't intrude!

[Customized Cleaning Reports]
At the end of each cleaning plan, you can see how Freo made your floor spotless through a customized and engaging short video!

## Key features

- Remote control and monitoring
- Multiple cleaning modes
- Customized cleaning plans
- Spot cleaning functionality
- Map management with no-go zones
- Customized cleaning reports

## What do users think of Narwal?

Overall sentiment: neutral

**Pros**

- 🚀 Great machine, easy to operate
- 👍 Dependable and helps with allergies
- 💡 Excellent app and device
- 👍 Fantastic cleaning performance
- 👍 Seamless on hardwood and carpets
- 👍 Reliable and durable
- 👍 Helpful for busy households
- 👍 Impressive mopping capabilities
- 👍 Quiet operation
- 👍 Effective obstacle avoidance

**Cons**

- 🐛 Mapping and room splitting issues
- 🐛 Connectivity problems with app
- 🐛 Buggy and unstable app
- 🐛 Difficult to use app interface
- 🐛 Lack of push notifications and status updates
- 🐛 Ads in the app
- 🐛 Forced user experience plan
- 🐛 Inability to disable mopping module

**Commonly reported bugs**

- App crashes and freezes
- Connectivity issues between app and robot
- Mapping errors and inability to edit maps
- Unreliable scheduling and cleaning tasks
- Unexpected robot behavior and getting stuck
- Compatibility issues with newer iOS versions

**Most requested features**

- Ability to split rooms and create custom zones
- Improved mapping and room editing features
- More scheduling options (e.g., every 2 weeks, monthly)
- Integration with voice assistants
- Ability to order replacement parts directly from the app
- Improved notification system and status updates
- Easier access to maintenance information and reminders

## Recent user reviews (10 of 365)

All indexed reviews: https://appshunter.io/ios/app/narwal/id1636748263/reviews.md

### 1/5 — Avoid

*2026-08-23*

Avoid

### 5/5 — Works great for us

*2026-08-22*

Works great for us

### 5/5 — Wonderful

*2026-08-21*

The Narwal cleaner makes life living with 2 dogs a breeze, couldn’t live without it 💎

### 3/5 — Was great, now???

*2026-08-17*

Loved this robot and recommended it to many friends over the years, but recent updates have caused issues of it going in circles, not finding home base etc. Trouble shooting did not help.

### 5/5 — Narwhal

*2026-08-09, version 2.7.90*

Great

### 1/5 — greta vacuum, but why must it log me out!

*2026-08-09, version 2.7.90*

love the hair tangle free and its been very good on that front for about 2 years+ but why does a vac app need me to sign in and if it must why does it auto log me out and not use the apple keychain/passwords!  for that it drops to one star from 5, waste of my time trying to log back in, its a damn vac not a bank!

### 5/5 — The best thing ever

*2026-08-07*

We’ve had “Eva”, that’s what we call her, for almost 2 months. She’s not quick by any means but does a fantastic job. My 3 dogs always attack and bark at our Dyson and I hoped this would be better, they can’t be bothered with her. All our floors are hardwood, with an area rug in the dining room, running Eva is seamless. Highly recommend.

### 5/5 — Love every bit of it!!!

*2026-08-07*

Not sure it’s a review for the Narwal app or Narwal robot vacuum, but I absolutely love both. Happy with the purchase, completely satisfied with the app, everything is easy manage and operate. Thank you for the great product!

### 5/5 — Good

*2026-07-31, version 2.7.01*

Works very well! recommend highly

### 5/5 — Supreme Customer Service

*2026-07-30*

We have been using Narwal Freo Z for more than a year now. Very satisfied with its performance. Their customer service is impressive!

## Frequently asked questions about Narwal

### What does the Narwal app do?

The Narwal app allows you to remotely control and monitor your Narwal cleaning robot from any location. It provides access to advanced functions such as selecting from multiple cleaning modes, customizing cleaning plans, and initiating spot cleaning for specific areas.

### What are the key features of the Narwal app?

Key features include remote control and status viewing, 5 cleaning modes (Freo Mode, Vacuum and Mop, Vacuum then Mop), customized cleaning plans with adjustable sequence, frequency, mopping pressure, and moisture. It also offers spot cleaning, map management with room merging/dividing and no-go zones, and customized cleaning reports presented as short videos.

### Is the Narwal app free to use?

Yes, the Narwal app is free to download and use. The provided information indicates that the app does not have in-app purchases or advertisements, suggesting a completely free experience for users.

### What floor types can be cleaned with the Narwal app?

The app allows you to choose cleaning modes that suit your floor the best, including options like 'Vacuum and Mop' and 'Vacuum then Mop'. This suggests compatibility with various floor types that can benefit from both vacuuming and mopping functionalities.

### How does the app help manage cleaning areas?

The Map Management feature allows you to merge and divide rooms within the app's interface. You can also set 'no-go zones' to prevent the robot from entering specific areas, ensuring a more controlled and customized cleaning process for your home.

## Version history (last 5 releases)

### 2.7.92 — 2026-08-25

New updates:
-Fix some known issues and optimize the user experience.

### 2.7.90 — 2026-08-01

New updates:
-Fix some known issues and optimize the user experience.

### 2.7.01 — 2026-07-22

New updates:
-Fix some known issues and optimize the user experience.

### 2.6.99 — 2026-07-02

New updates:
-Fix some known issues and optimize the user experience.

### 2.6.97 — 2026-07-01

New updates:
-Fix some known issues and optimize the user experience.

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## More apps by Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

- [云鲸智能](https://appshunter.io/ios/app/id1462004352)
- [T10 Robot Vacuum & Mop](https://appshunter.io/ios/app/t10-robot-vacuum-and-mop/id1547370251)

All apps by Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.: https://appshunter.io/developer/1462004351

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*