# NASA FCU — user reviews > 183 indexed App Store user reviews of NASA FCU by NASA Federal Credit Union, rated 4.90/5 from 15,548 ratings. - Source: https://appshunter.io/ios/app/nasa-fcu/id377956208/reviews - App overview in markdown: https://appshunter.io/ios/app/nasa-fcu/id377956208.md - Rating breakdown: 5★ 14,118 · 4★ 1,128 · 3★ 182 · 2★ 42 · 1★ 78 ## What do users think of NASA FCU? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Fast and responsive app - 🔒 Secure banking experience - 💯 Excellent customer service - 📈 Great rates and features **Cons** - 🐛 Occasional crashes and bugs - 🔍 Limited functionality compared to other banking apps - 🕰️ Slow transaction processing times - 💳 Lack of Zelle integration - 🔒 Privacy concerns with account visibility **Commonly reported bugs** - Login issues and invalid credentials - Remote deposit camera not working properly - Messaging feature not functioning as expected - Frequent app crashes and freezes - Compatibility problems with newer iOS versions **Most requested features** - Add Zelle transfer option - Improve mobile deposit functionality - Provide more customization options - Enhance account management and budgeting tools - Introduce dark mode for better visibility ## Newest reviews (14 of 183) ### 2/5 — Was probably good for 2003 *2026-05-11, version 4021.0.2* Clunky, outdated interface. Crashes frequently. Errors occur with no expectation of resolution given. What’s to like? ### 3/5 — Decent app *2025-09-21, version 4018.0.0* The app is easy to use but I really dislike that both deposit and withdrawals appear in the same color. Using green for deposit allowed me to quickly recognize where funds were added to my account. ### 5/5 — app rating *2025-07-16, version 4017.2.1* love the app the only thing i wish they brought back was checking your credit score! ### 3/5 — App doesn’t save username *2025-07-11, version 4016.2.2* Only thing annoying about the app is that on the iPhone it doesn’t save the username or password. ### 5/5 — Best bank *2025-06-09, version 4016.2.2* Best bank ### 2/5 — A *2025-05-23, version 4016.2.2* Not a convenient application. There is no chat room where they can help to link the account number. You can email or call during business hours. ### 5/5 — Great *2025-05-01, version 4016.2.2* Credit card hiccups on companies it hasn’t seen before. But CU staff always works it out. ### 5/5 — Excellent! *2025-03-25, version 4016.1.2* Great banking! Thank you!! ### 5/5 — Convenient *2025-03-24, version 4016.1.2* Love this app ### 3/5 — Functionality *2025-03-10, version 4016.0.1* The app runs slow and is confusing needs to be easier to maneuver throughout ### 5/5 — Check out *2025-03-07, version 4016.0.1* Awesome banking ### 5/5 — 🇺🇸 Proud Member *2025-02-18, version 4016.0.1* 🚀🚀🚀🚀🚀 NASA FCU has everything you need from a financial institution and the customer service is top notch. I highly recommend joining NASA FCU as soon as possible. ### 5/5 — Zelle would be great *2025-02-14, version 4016.0.1* It would be nice to have Zelle, but other than that I love this FCU ### 5/5 — My bank account with NASA FCU *2025-02-03, version 4015.2.3* I would prefer that my account activity and balances not be visible to my husband even though our accounts are linked . ## Most critical reviews (10 lowest-rated) ### 1/5 — App no longer working *2025-12-17, version 4019.0.3* I tried to pay a bill through this app today and it made me re-add all of my external accounts and still would not let me make a payment. Very irritating. ### 1/5 — Pointless *2025-09-29, version 4018.0.0* I’ve gotten more permissions issues with just trying to look at my account than I have successful attempts by a large margin. More often than not the app just does not work. No point in using it. Just use the website ### 1/5 — Updated: still bad *2025-09-20* Revising my 1 star review now that the app has been updated. I can log in now (couldn’t in the previous version). But it’s still a bad app, and still an incompetent credit union. Having two names on a mortgage is very common. But not for NASA. They don’t allow joint accounts even for a mortgage, which is silly. I’ve recently made an additional payment to principle through the app. Straightforward concept, and it seems easy enough to do in the app. However, once the payment is processed, the balance wasn’t updated correctly. It appears some money went to interest. Their support people confirmed it should’ve worked. Incompetence through and through. Worth noting: my mortgage broker originally chose a different lender, who then sold our mortgage to NASA. I would never have chosen them myself, and would never recommend them to anyone for mortgages. **Developer response:** Hello! Thank you for your review. We're happy to announce we have released a completely redesigned app. Let us know what you think. ### 1/5 — Non functioning app *2025-07-03, version 4016.2.2* This app constantly crashes and has now deleted my personal banking information which prevents me from auto paying my car payment through them. Then when I try to manually do it the app fails and will not complete the task. The website is not any better and if you contact them via phone you are stuck on hold for hours… will never use this company again. ### 1/5 — Never works *2025-07-01, version 4016.2.2* Oops. Error. All I EVER get. ### 1/5 — App won’t let me pay my loans *2025-06-19, version 4016.2.2* Nothing in this app really works at all. I’ve been trying to pay my loan through the app for multiple months now and it never works so I always have to end up calling the bank directly. Please fix your app. ### 1/5 — Suspicious *2024-10-30, version 4013.2.0* Why does this app now require Cloud flare??? ### 1/5 — Next to Useless *2024-08-26, version 4013.2.0* The camera for remote deposit is absolute garbage, it glitches and doesn’t work and makes me delete and redownload the app each time I want to THINK I have a chance of the deposit being completed. There are many features you can’t access at all without a computer. Fix it or get rid of it. I’m sick of it taking up space and time. ### 1/5 — Doesn't load *2024-08-08, version 4013.2.0* I get a blank white screen when I open the app. Nothing loads 🤷🏻‍♀️ ### 1/5 — Cannot log in ever *2024-07-06* Each time I use the app it has “lost” my credentials so I have to go through the whole “re-set password” process. I receive an email with the new temporary password and it never works. If I copy and paste the password, it says “invalid credentials”. If I type the password myself, it says “invalid credentials”. I have just tried 4 times in a row and each time “invalid credentials”. I just want to make my car payment! Do they not want my money? I would give zero stars if I could. **Developer response:** We're sorry to hear you're having issues with logging into the app. Just to check, can you go to https://my.nasafcu.com/Registration and ensure your account is registered? If that does not work, please email directly at support@nasafcu.com and provide your first and last name so we can look up your account and investigate. ## Most praised reviews (10 highest-rated) ### 5/5 — They deserve their top marks *2026-08-15, version 4022.0.0* Wow! This is it. Sharing with all employees, friends and family. Tell everyone! ### 5/5 — NASA *2026-07-01, version 4021.2.0* Amick approves this FCU ### 5/5 — Financial *2026-06-07, version 4021.0.2* Great credit union to do business ### 5/5 — I love NASA Federal Credit Union *2026-05-05* I love their saving account deal that you only need $5 to put in once and you will get ut back when you close the account. There is no minimum balance and no minimum direct deposit. I heard you can take out money from 7-Eleven but I go to the bank in person to get the types of bills I want 😊. I always have good experience because there is no line. I love it that NASA FCU workers are not overworked and not burnt out. I like that credit unions are not for profit organizations. I love NASA 🌎📡🛰️🚀🚀🚀🪐♥️❤️💖 **Developer response:** We really appreciate your thoughtful review and we're glad to hear you're getting out of this world service! Thank you for your review! ### 5/5 — Awesome *2026-04-01, version 4020.0.0* Awesome credit union ### 5/5 — My Review *2026-02-19, version 4019.1.0* Really good bank to work with when you need to build a credit and to get a mortgage ### 5/5 — Long time customer *2026-01-27, version 4019.0.3* Love how I’m treated! ### 5/5 — Great service *2025-12-12, version 4018.1.1* User friendly. ### 5/5 — It’s cool *2025-10-28* The app smooth I just wish it haves Zelle and my 2nd problem is when you launch the app it automatically shows your bank privacy then it ask for you to login I’m guessing it’s some type of bug error but other than that it’s fine bank app **Developer response:** Thank you for your review and feedback. We have great news! Zelle is now available - just go to More > Transfer & Pay > Zelle to begin using it. Also, if you would like to turn off the feature that shows you a quick glance at your account, you can go to More > Settings > Snapshot and then slide the button to disable. Let us know if you have any questions! ### 5/5 — Easy Peasy *2025-07-22, version 4017.2.1* The NFCU app is easy to use and you can do most everything as on a laptop. Customer service when calling is has also improved recently. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*