# NASB North American Sav Bank — user reviews > 35 indexed App Store user reviews of NASB North American Sav Bank by NASB North American Savings Bank, rated 4.72/5 from 1,741 ratings. - Source: https://appshunter.io/ios/app/nasb-north-american-sav-bank/id1054478422/reviews - App overview in markdown: https://appshunter.io/ios/app/nasb-north-american-sav-bank/id1054478422.md - Rating breakdown: 5★ 1,473 · 4★ 153 · 3★ 52 · 2★ 19 · 1★ 44 ## What do users think of NASB North American Sav Bank? Overall sentiment: negative **Pros** - 💡 Convenient mobile deposit - 🚀 Smooth and accurate mobile deposit process **Cons** - 🐛 Constant login errors - 🐛 Impossible to reset password - 🐛 Crashes when trying to login or use app features - 🐛 Removes Face ID authorization repeatedly - 🐛 Delayed transaction updates - 🐛 Reduced app functionality after update - 🐛 Incompatible with newer iOS versions - 💤 Outdated and sluggish app performance **Commonly reported bugs** - Login errors - Password reset issues - Crashes and freezes - Delayed transaction updates - Reduced functionality after app updates - Compatibility issues with newer iOS versions **Most requested features** - Restore ability to view account balance at each transaction - Add Touch ID/Face ID support for login - Improve transaction details and history display - Enhance customer service communication and responsiveness ## Newest reviews (11 of 35) ### 1/5 — Update is Terrible *2023-11-26* Basic functionality is reduced! I can’t message customer service anymore and also the APR % information is missing from the savings account and CD account. This thing is useless! ### 1/5 — New App is a Step Back. *2023-11-21* Unlike the old app, the new NASB app does not provide the account’s interest rate in the details section, nor does it continue the ‘messages’ feature. ### 1/5 — The new app *2023-11-16* This new app is trash it takes forever to load and for some reason I can’t see my paycheck pending in my account anymore go back to the old app!!! ### 1/5 — Update is Terrible *2023-11-16* I used to love this app. It was so simple and easy. The new app may look flashy but now we have lots the little things that were super beneficial. You can no longer see pending transactions!! This is one thing I used to brag about to people who banned elsewhere and not having it can be problematic. ### 1/5 — iOS 17 Crashes *2023-10-20* I’ve been trying to make a external transfer, and the app crashes when I try to select accounts. Had to use a old iPad running iOS 16 to get it to work. ### 1/5 — Obsolete *2022-06-22, version 5.0.0* This is app is so obsolete compared to what other banks have. It’s ridiculously useless. And what’s the point of offering ID face option to customers if you cannot afford the technology for it? ### 2/5 — App needs major upgrades *2021-01-15* Glad I was able to se account balance, but the app is limited in what it can show you (i.e. loan activity), and has very little features. ### 1/5 — Is NASB staying in business?? *2019-04-18* Because seriously between this mobile app, the ATMs, and the attitude of the banking staff, it looks to me as if NASB is pretty much done in the banking industry. It’s time for NASB Do you wake up, grow up, and modernize. People expect more from banks than this... ### 1/5 — Too slow. Not updated *2019-01-29* It's basically just a wrapper of the website but slower and it doesn't save your password. Not optimized for larger iPhone screens. ### 1/5 — Doesn't work *2016-10-26, version 2.1* I thought it would be nice to use the app to deposit checks. The app doesn't work and errors every time. Why does this bank even try to act like real banks? ### 3/5 — Ok but could be better *2016-08-17, version 2.1* I like this app mostly, my main frustration is that the summary of transactions is not helpful. Transactions are listed with completely different descriptions than if you look online. I assume they do this to save space for long descriptions but it is only frustrating that something like a transfer will be labeled clearly on the website but be labeled vaguely on the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — constant errors *2025-03-24* every few days i get errors that i can't login. my password is right, but i shouldn't have to contact suppport when my password is correct. end up waiting a few days just to login again. super frustrating **Developer response:** Thank you for your feedback. We are continuously working to improve our internet banking app. We are so very sorry for your inconvenience. ### 1/5 — Soulless people! Worst bank to have a loan with *2025-02-25* Years of zero missed payment and this only time I reached out to them because I had a loss in my family and I have spent a lot in medical bills, they couldn’t assist with even one month extension. Literally all my banks and credit cards were able to assist by extending my due date with no penalty fees. The only bank that said “sorry we have no option, if you do not pay by Friday, we will have to report you to the credit bureaus. I will work hard and in 3 months will refinance with another bank. I don’t care about having a higher interest. ### 1/5 — Broken *2025-02-12* The app just gives a software error when I try to login. I see reviews from months ago complaining about this so clearly they aren’t going to fix it. ### 1/5 — Worst Financial Banking App I’ve Ever Dealt with *2025-01-15* This app has had two consistent glitches. 1. It constantly removes my Face ID authorization forcing me to enter my password again. 2. It is IMPOSSIBLE to reset your password on here. I’ve triple-checked the info I’ve entered to reset password and always receive an error. I then have to call customer service to reset and they’re only open 8-5. Absolute garbage. ### 1/5 — This app is terrible since the update I expect more from a hometown bank *2024-07-09* This app is so unusable you can make deposits or withdraws, and it won’t show for days you end up having to login into the online version. Hopefully,NASB takes better care of their customers in the future. **Developer response:** Thank you for your message! While some of our users are able to gain access through the app others are not. They are continuing to work on the issue, we apologize for the inconvenience. ### 1/5 — does not work *2024-05-31* i get an error every time i try to log into the app **Developer response:** Thank you for your message! While some of our users are able to gain access through the app others are not. They are continuing to work on the issue, we apologize for the inconvenience. ### 1/5 — Please fix *2024-05-20* Ok seriously your app doesn’t work I cannot log in! I have an iPhone XS on current os I have deleted and re downloaded your app multiple times and still I can only log in via your website. Please roll out an update for this it had been months. I am considering taking my business elsewhere. **Developer response:** We are sorry for the trouble you are experiencing with our app. For further assistance, please contact us at 1(800)677-6272 option 3 and we will be happy to assist you. ### 1/5 — It’s been three months and the app still doesn’t work *2024-02-27* Yup **Developer response:** We are sorry for the trouble you are experiencing with our app. For further assistance, please contact us at 1(800)677-6272 option 3 and we will be happy to assist you. ### 1/5 — Update Terrible *2023-12-27* Can’t log in, keeps telling me my password is incorrect, but I can log in just fine with the password online from my computer. Absolutely worthless. ### 1/5 — Fraud *2023-11-28* They will offer you a good rate and interest at the beginning just to have you accept the loan and once you start making payments, the will increase everything and not even gradually or slowly. My mortgage was increased by $700 just 1 year later. I didn’t even know that was possible. Stay away from this bank, they’re evil! ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent information *2023-06-26* Maigen Burton at the Harrisonville branch is very educated on accounts are handled and gave me the information I needed when we started up our savings account and then just recently named it as a Trust account. She’s always polite and courteous. ~ Julie Bennett ### 5/5 — Mobile Deposit *2022-04-29* Very convenient, and accurate process. ### 5/5 — Multiple calls because wrong ‘FIX’ was done; no call backs, no communication *2022-03-23* My time is valuable….multiple calls to NASB to correct an issue, told I would get a call back - no call back received . Called again after what was supposed to be corrected was completely ignored and actually took out my current email. 2 nd call placed and asked for “tech person to call me’ so it is explained properly by me…not in the 3rd person where translating issue is apparently lost!! ### 5/5 — So convenient!! *2021-03-02* Really appreciate this feature. ### 5/5 — Online banking *2019-09-14* I love having the online banking app. The thing I dislike is the login has to many steps and doesn’t allow facial recognition from iPhone. I would also like to see more detailed information on withdraw/deposits. ### 5/5 — Incredibly slow *2016-02-20, version 2.1* Waited a long time for this app, but am disappointed with how incredibly slow it is. ### 4/5 — Works well except... *2021-03-18* Dollar amount took several tries to enter...finally got dollars to go in front of decimal point. ### 3/5 — Just 1 critique *2023-11-13* I love the recents changes to the app but now I can no longer view my balance at each individual transaction. I’d like to know if I have more money in my account after this paycheck vs last paycheck. Can we please re add this feature? ### 3/5 — Needs a Big Update *2018-05-17, version 4.0.0* It’s a good app and it works, it just needs an big update for support. The iPhone 6, 7, 8 and Plus models need a keyboard support update. The keyboard looks stretched big time and needs that support to be added. It would also be great for TouchID and FaceID to be added for sign in, for better security and an easier way to sign in. I will change my rating once it gets updated!! ### 3/5 — Needs Touch ID support!!!! *2017-06-11, version 3.1.1* Please add this!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*