# Natera Provider — user reviews > 11 indexed App Store user reviews of Natera Provider by Natera, Inc., rated 5.00/5 from 11 ratings. - Source: https://appshunter.io/ios/app/natera-provider/id1559183134/reviews - App overview in markdown: https://appshunter.io/ios/app/natera-provider/id1559183134.md - Rating breakdown: 5★ 10 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Natera App- Terrible *2025-03-02* The website is down for maintenance so I downloaded the app and it won’t let me past the login screen. It doesn’t load or do anything else. Please fix this inconvenience for better quality service for your customers. ### 1/5 — Couldn’t even login *2025-02-04* The mobile app refused to recognize my valid user/pw and kept sending error messages. So I couldn’t get past login. I have deleted and reinstalled the app. But this makes me wary to only access my portal on my desktop. **Developer response:** Hi o8sunny8o, sorry for the misunderstanding! the Natera Provider app is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — Not for patients *2025-01-28* Downloaded the app just to be told it’s not yet available to patients. **Developer response:** Hi MsCali, sorry for the misunderstanding! the Natera Provider app is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — Horrible *2025-01-22* Won’t let me log in on the app at all. It’s very frustrating **Developer response:** Hi hsm, sorry for the misunderstanding! this application is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — iPhones don’t work with the app *2025-01-22* You can’t sign in on an iPhone with the app but you can sign in on the website. I think it’s ridiculous how that works but my results came back so that’s a plus **Developer response:** Hi Tiny_jazzy, sorry for the misunderstanding! this application is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — Doesn’t work *2025-01-13* Doesn’t let you sign in iPhone user **Developer response:** Hi Courtney, sorry for the misunderstanding! this application is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — Not working *2025-01-10* Not working it don’t let mi sing in **Developer response:** Hi Yessica, sorry for the misunderstanding! this application is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! ### 1/5 — Not a great service *2024-08-06* The mobile version of Natera loads really awkward, it's not meant to use in mobile browsers. So i downloaded the app in hopes of better accessibility but was sadly mistaken. The app does not offer sign in options thru Google which is how I created my account when i originally signed up. Now my only option is to pull out a laptop (highly inconvenient for on the go) and sign into the desktop version. I hope adjustments are made to this app soon because I have no choice but to use this company to get all my genetic prenatal testing. Natera is the only service my provider offers for genetic testing & now i'm stuck frustrated with the lack of accessibility to this website and app. **Developer response:** Hi kaayyy23, sorry for the misunderstanding! this application is only for your Providers, not for patients. We do have a patient mobile experience I think you'll really enjoy. You can sign up for our patient portal by visiting my.natera.com or leveraging the link that was sent to you via text or email (if your sample has already been received). If you have any trouble, please contact support@natera.com and they'll get you squared away. We'll make this more obvious for patients in the future, but given the misunderstanding, please consider removing your review for this app. Thank you and hope you love our patient experience! Note for others reading this: We have our patience experience launched only for our Women's Health patients at the moment, but it will be available for Oncology patients later this year and Organ Health patients in 2025. ### 5/5 — Easy to use *2025-05-09* I find the app very intuitive and easy to use. ### 5/5 — Very Practical *2024-01-12* Love to use when I’m in clinic with my patients ## Most praised reviews (1 highest-rated) ### 5/5 — Great App *2024-01-09* Everything runs smoothly. This is much more convenient than opening my Signatera portal on a web browser. Love being able to check on patients from my phone and see results. The Signatera Portal app is a big convenience and great service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*