# National Bank of Middlebury — user reviews > 85 indexed App Store user reviews of National Bank of Middlebury by National Bank of Middlebury, rated 4.20/5 from 274 ratings. - Source: https://appshunter.io/ios/app/national-bank-of-middlebury/id6451396313/reviews - App overview in markdown: https://appshunter.io/ios/app/national-bank-of-middlebury/id6451396313.md - Rating breakdown: 5★ 180 · 4★ 39 · 3★ 10 · 2★ 13 · 1★ 32 ## What do users think of National Bank of Middlebury? Overall sentiment: mixed **Pros** - 👍 Easy to navigate and user-friendly interface - 💰 Convenient bill pay and fund transfer features - 📊 Transaction categorization and spending tracking - 🏦 Good customer service and phone support - ⚡ Quick balance updates - 🔒 Secure and reliable for banking tasks - 📱 Mobile deposit and account management on-the-go - 💡 Useful finance tools and budgeting features - 🌟 Simple and straightforward design **Cons** - 🐛 Frequent freezing and crashing on startup - ⏳ Slow app loading times - 🔄 Login issues and authentication problems - ♿ Lack of accessibility features (dark mode, larger text) - 🐛 Bill pay interface clunky with spinning wheel issues - 📱 Performance issues across multiple iPhone models - 🔗 Account unlinking problems requiring reinstalls - 📊 Limited daily activity oversight per account - ⚠️ Inconsistent functionality between sessions **Commonly reported bugs** - App freezes on startup requiring multiple restarts - Login screen stuck on loading indefinitely - Facial recognition login leads to frozen loading screen - Bill pay close button causes spinning wheel - App fails to load account information - Touch ID login not functioning - Accounts randomly unlink requiring app reinstallation - Mobile deposit not working properly - Slow or non-responsive app performance - Constant prompts to update to new version **Most requested features** - Dark mode option - Larger text size for accessibility - Better daily activity oversight for multiple accounts - Mortgage payoff tracking and accelerated payment tools - Improved mobile deposit functionality ## Newest reviews (19 of 85) ### 4/5 — Check *2026-07-29, version 3.0.260601* Fine ### 2/5 — Please add accessibility basics *2026-06-16, version 3.0.260500* Like larger text. Dark mode. Supports needs/wants of older, higher net worth customers. ### 4/5 — Excellent bank, good app *2026-04-28, version 3.0.260300* I use this app all the time to check my balances, do bill pay and then check on my payments to vendors. So much better than a desktop! ### 4/5 — Getting better *2026-04-22, version 3.0.260300* Please keep improving it … needs better daily activity oversight for each account you have. ### 2/5 — Not great *2026-03-01, version 3.0.260100* Doesn’t work all the time. Kinda stressful. ### 5/5 — Review *2026-02-26* I love that I can designate a category for each transaction and keep track of my spending **Developer response:** Thanks for your review! We are glad you find the budgeting tools helpful. ### 5/5 — Easy to use! *2026-02-25, version 3.0.260100* Thanks for being easy to use and for always answering the phone if I have a question. ### 5/5 — Review *2026-01-15, version 3.0.251200* I love that I can designate a category for each transaction and keep track of my spending ### 5/5 — Easy to use! *2026-01-13, version 3.0.251200* Thanks for being easy to use and for always answering the phone if I have a question. ### 5/5 — Secure and Convenient *2026-01-08, version 3.0.251200* Great for keeping track of transactions! ### 2/5 — Need accessibility basics *2026-01-08, version 3.0.251200* Like larger text. Dark mode. ### 5/5 — Works flawlessly. *2026-01-03, version 3.0.251200* A real alternative to standing in line and snail mail! ### 5/5 — Great App *2025-12-15, version 3.0.251100* Simple, straightforward, useful, fully featured, not too much, not too little. This is the Goldilocks of apps. ### 5/5 — Secure and Convenient *2025-12-05, version 3.0.251100* Great for keeping track of transactions! ### 5/5 — Great App *2025-12-04, version 3.0.251100* Works as promised. Allows me to keep track of my accounts, make payments, and manage my money. I love banking locally. 10/10 ### 4/5 — Getting better *2025-12-04* Please keep improving it … needs better daily activity oversight for each account you have. **Developer response:** Thanks for the suggestion! We will pass this on to our app developer. ### 5/5 — The online banking app *2025-12-03, version 3.0.251100* It is a great tool for me. Easy to use, and I can get everything I need to do accomplished ### 5/5 — Secure and Convenient *2025-11-16* Great for keeping track of transactions! ### 4/5 — Getting better *2025-11-10* Please keep improving it ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, *2026-03-30, version 3.0.260300* Doesnt allow you to use CashApp, always flags out of state purchases and freezes your payment method, terrible UI/GUI from the early 2000s ### 1/5 — Hangs and freezes *2025-10-12, version 3.0.250900* I’m using iPhone 15 Pro with most updated software. It constantly freezes on start up and after second or third of repeatedly closing the app it might work. This happens on wifi and cellular 🤷🏽 just so poor and the functionality is clunky. ### 1/5 — No star review *2025-10-04, version 3.0.250900* App is slow to load or doesn’t load and have to restart or reload app. When using bill pay if you click close you get a spinning wheel so you have to click the done button which sends you back to the accounts page. Wanted to give no star but you have to give one star for the submit button to activate. ### 1/5 — Hangs and freezes *2025-08-29* I’m using iPhone 16 with most updated software. It constantly freezes on start up and after second or third of repeatedly closing the app it might work. This happens on wifi and cellular 🤷🏽 just so poor and the functionality is clunky. **Developer response:** Sorry you have had trouble with our app. Thanks for letting us know. If it continues to give you issues, please call us at 802-388-4982 or visit one of our branches for additional assistance. ### 1/5 — No star review *2025-06-18* App is slow to load or doesn’t load and have to restart or reload app. When using bill pay if you click close you get a spinning wheel so you have to click the done button which sends you back to the accounts page. Wanted to give no star but you have to give one star for the submit button to activate. ### 1/5 — app is a joke *2025-02-26, version 3.0.5912* app was definitely designed by a migrant worker ### 1/5 — switched banks because the app is so bad *2024-12-26* I litteraly switched to Vt federal credit union to escape the awful useless app, and the random surcharges . 0/10 do not reccomend definitely just go to vt federal credit union NBM is a joke ### 1/5 — Hangs and freezes *2024-11-24* I’m using iPhone 16 with most updated software. It constantly freezes on start up and after second or third of repeatedly closing the app it might work. This happens on wifi and cellular 🤷🏽 just so poor and the functionality is clunky. ### 1/5 — Never seems to work *2024-04-30, version 1.1.5902* I’ve had more difficulties with this new app than I ever did with the old one. Ever since they switched, I have had so many difficulties accessing my account information. I open the app and go to log in, and after facial recognition it’ll be forever stuck on the loading screen. I will try closing out and reopening the app several times before finally giving up, so I’m never able to actually log in to my account to view anything like my balance or statements, etc. Some days I’ll get lucky so I can track my account details, but they are becoming few and far between. ### 1/5 — Very sluggish *2024-04-05, version 1.1.5902* This is the slowest app on my phone. ## Most praised reviews (10 highest-rated) ### 5/5 — I like it *2026-08-13, version 3.0.260601* So convienient ### 5/5 — Secure and Convenient *2026-08-08, version 3.0.260601* Great for keeping track of transactions! ### 5/5 — Review *2026-07-27, version 3.0.260601* I love that I can designate a category for each transaction and keep track of my spending ### 5/5 — Great banking app *2026-06-17, version 3.0.260500* All the features I need to transfer funds between accounts with different banks and pay bills easily. Because of how great the online banking is, I am able to keep banking with NBM even after moving away from Vermont. ### 5/5 — Review *2026-06-12, version 3.0.260500* I love that I can designate a category for each transaction and keep track of my spending ### 5/5 — I like it *2026-06-12, version 3.0.260500* So convienient ### 5/5 — Keeps me informed *2026-05-18, version 3.0.260400* Works very well… I like the optional text alerts etc. ### 5/5 — Review *2026-04-17* I love that I can designate a category for each transaction and keep track of my spending **Developer response:** Thanks for your review! We are glad you find the budgeting tools helpful. ### 5/5 — Great banking app *2026-03-18* All the features I need to transfer funds between accounts with different banks and pay bills easily. Because of how great the online banking is, I am able to keep banking with NBM even after moving away from Vermont. **Developer response:** That's great to hear! We are glad our banking services are still useful for you, even from afar! ### 5/5 — Excellent *2026-02-28, version 3.0.260100* Such an easy app to navigate. I love having balancing, budgeting, depositing and transferring at my fingertips. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*