# National Bank Open — user reviews > 101 indexed App Store user reviews of National Bank Open by Premium Series Club, rated 4.40/5 from 470 ratings. - Source: https://appshunter.io/ios/app/national-bank-open/id1576246221/reviews - App overview in markdown: https://appshunter.io/ios/app/national-bank-open/id1576246221.md - Rating breakdown: 5★ 352 · 4★ 48 · 3★ 17 · 2★ 12 · 1★ 41 ## What do users think of National Bank Open? Overall sentiment: negative **Pros** - 👍 Civic pride in well-run venues - 🚀 Simple and practical to use - 🚀 Efficient and fast - 💡 Detailed presentation of amateur tennis activities **Cons** - 🐛 Constant crashes and freezes - 🐛 Slow to load at times - 🔍 Difficult to navigate and find information - 🔍 Messy sections and poor organization - 🔍 Tedious to switch between women's and men's matches - 🔍 Lacks important information like player details - 🔍 Complicated transactions - 🔍 Hard to know ticket access details - 🔍 Difficult to find schedules and match times - 🔍 Unreliable information updates **Commonly reported bugs** - Crashes frequently - Crashes immediately after opening - Ticketing and account integration issues - Scores and information not updating in real-time **Most requested features** - Allow clicking on player names for more details - Provide PDF options for schedules and draws - Add quick links for past champions and attendance data - Include overhead venue map ## Newest reviews (16 of 101) ### 2/5 — Terrible app *2026-08-06, version 1.3.1* Compared to apps to follow other Masters 1000 tournaments, this app is clunky, impossible to find the draws, scores or updates. ### 2/5 — Link to players *2026-08-06, version 1.3.1* When the score are listed, there should be hypertext links to the players ### 3/5 — Service 327 *2026-08-04, version 1.3.1* 2026: pauvre choix de repas, difficile d’enregistrer carte de crédit 2025: Pourquoi l’avoir enlevé, prévoyez une commande minimum ou un frais de livraison au lieu de l’enlever ### 2/5 — Meh. *2025-08-28, version 1.2.3* It worked to order drinks in the stadium but I had to try about three times because it kept crashing, even with restarts. ### 2/5 — Needs work *2025-08-04, version 1.2.3* This is a busy app that makes it hard to find the most important infomation, like who is playing when. It is also missing players in the draw. Maybe remove marketing blah blah and focus on the basics. ### 2/5 — Needs serious improvement *2025-08-04, version 1.2.3* it’s the Ads. The Colours. The messy sections. Set tournament default at beginning yet both tournaments still mingle. Much more complicated than it ought to be. Halfway through the tournament and I’m going to find the info elsewhere and faster. Good luck Victoria we are rooting for you!!! ### 3/5 — Complexité des transactions *2025-08-03, version 1.2.3* Tout est complexe pour les transactions de toutes sortes:) ### 2/5 — Application *2025-08-03, version 1.2.3* L’application quitte rapidement, il faut régler le problème. Elle est belle visuellement, mais il serait bon de pouvoir cliquer sur le nom des joueuses pour en savoir plus sur eux. Merci ### 1/5 — App keeps crashing?! *2025-08-01, version 1.2.3* Poor compared to the Grand slam events’ app. ### 2/5 — Complex *2025-08-01, version 1.2.3* Really difficult to navigate and find information. ### 2/5 — L’application plante tout seul! *2025-07-31, version 1.2.2* L’application plante tout seul à tout moment! ### 1/5 — App stability *2025-07-31, version 1.2.2* It always closes simultaneously by itself once a little while. ### 1/5 — Crashes *2025-07-31, version 1.2.2* Keeps shutting down. ### 2/5 — Keeps crashing *2025-07-30* Crashes frequently after just a few minutes use. Also way too difficult to switch venues between women’s and men’s matches- with no instructions given. Why not just put them all in one? ### 3/5 — Information sir Les joueurs du tournoi *2025-07-30, version 1.2.2* Permettre de consulter une liste des joueurs du tournoi tel que l’âge, grandeur, rang ATP ou WTA, nationalité , gain etc.. ### 1/5 — Broken *2025-07-30, version 1.2.2* Just keeps crashing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t open *2026-08-10, version 1.3.1* I have 5 bars on 5g and it won’t open ### 1/5 — One of the most frustrating experiences with an app *2026-08-09, version 1.3.1* Because of the connection with the Ticketmaster, the app is working horribly, and any action, such as transferring or even viewing your tickets, becomes an hours long adventure with no guarantee of the result. Next time - mb let’s just use one app? Why do I need 2 simply to view the tickets? ### 1/5 — Not refreshing the scores *2026-08-09, version 1.3.1* In the first 3 days the app did not show the real time scores. Even the next day was showing scores from previous day. ### 1/5 — Canada Open App *2026-08-04, version 1.3.1* Requiring the user to open an account to select favorite players and receive notifications is not optimal. What I really object to is my account information is made available to Ticketmaster. Just to favorite some players?! Ridiculous! ### 1/5 — Needs Investment *2026-08-03, version 1.3.1* The app needs improvement. The schedule is not updated, Google actually shows more updates. The grounds themselves wish could be more permanent courts as the squeaky stands so distracting. ### 1/5 — Absolute trash app *2026-08-02, version 1.3.1* Garbage ### 1/5 — Rien ne fonctionne jamais *2026-07-08, version 1.3.0* À chaque année la même chose. Le lien avec Ticketmaster est affreux et le service à la clientèle minable. ### 1/5 — Just not working *2026-06-28, version 1.3.0* Unable to get anything done, keeps sending me to Toronto even if I specified Montreal many times. ### 1/5 — Keeps crashing - hard to navigate. *2025-08-05, version 1.2.3* Crashes constantly and too complicated to get to the information I’m looking for. Switching back and forth between women’s and men’s matches is tedious and serves no purpose. ### 1/5 — Worst tennis tournament app ever *2025-08-02, version 1.2.3* Constant crashes and freezes. Slow to load at times. And what’s with pop up ads and ads at the bottom blocking content? Next year the tournament should hire whatever tech company does the app for Wimbledon or Indian Wells. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-10, version 1.3.1* One of the best apps I’ve ever interacted with. ### 5/5 — So proud *2025-08-08, version 1.2.3* I have that feeling of civic pride when I watch and attend the Canada tennis tournaments. To have such well run venues in Toronto and Montreal is just wonderful. ### 5/5 — Omnium BNC *2025-08-04, version 1.2.3* Bravo pour la belle présentation détaillée des activités des amateurs de tennis! ### 5/5 — Efficace et rapide🎾 *2025-08-03, version 1.2.3* Simple et pratique à utiliser. Tout à commencer par l’enregistrement des billets dans l’application. Wow! une simplicité d’utilisation, particulièrement appréciée une fois sur place. En un seul clic, j’obtiens une réponse claire à mes questions. La programmation en temps réel fût appréciée. Bravo! ### 5/5 — Bénévole dans les salons privés *2024-08-15, version 1.2.0* Depuis 20 ans que je fais mon bénévolat au stade IGA et avant … (ma mémoire) J’apprécie grandement l’ambiance d’une foule de tennis car c’est beaucoup plus calme que une foule de football En passant j’ai bien remarqué et aimé les petites annonces sur l’application OBN Bravo à Valérie pour son travail immense et nouveau. Félicitations à tous ### 5/5 — Improvements needed at Jarry *2024-08-09, version 1.2.0* I suggest that the people in charge at Jarry go and visit the tennis site at Indian Wells. This site shows how it should be done in terms of washrooms, eating facilities and outdoor lounging areas. Hopefully the Jarry people will try to copy some of these amenities. If Tennis Canada can send all those officials , coaches etc. To Paris for the Olympics, perhaps they can invest on improving the site of their biggest money maker! ### 5/5 — An excellent summer event and venue. *2023-08-13, version 1.1.6* My wife and I together with several clients attended several of the 2023 National Bank Open games. I highly recommend this series on its own merit, but also as an client appreciation event. ### 5/5 — Application très intéressante *2023-08-10, version 1.1.5* Permet de voir le résultat des différents jeux ainsi que ceux à venir ### 5/5 — Commentateurs TVA OBN *2023-08-08, version 1.1.5* Faites-les taire….nous ne survivrons pas jusqu’aux finales…😭 Vraiment ils ne savent pas quoi dire…. Détails inutiles à commenter - Désolée … mais Hélène Pelletier et Yvan Ponton nous manquent énormément dans ce superbe tournoi! Lili Lussier ### 5/5 — One of the LOVELY APPS!!! *2023-07-28, version 1.1.4* I am not the person who wants to kiss something which is not working PERFECT! The NBO APP works AWESOME and amazing well! Strongly recommended! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*