# National Exchange Mobile — user reviews

> 13 indexed App Store user reviews of National Exchange Mobile by National Exchange Bank and Trust, rated 4.80/5 from 1,531 ratings.

- Source: https://appshunter.io/ios/app/national-exchange-mobile/id597610817/reviews
- App overview in markdown: https://appshunter.io/ios/app/national-exchange-mobile/id597610817.md
- Rating breakdown: 5★ 1,325 · 4★ 139 · 3★ 35 · 2★ 8 · 1★ 24

## What do users think of National Exchange Mobile?

Overall sentiment: neutral

**Pros**

- 👍 Easy to navigate
- 🚀 Seamless account management
- 💡 Useful mobile deposit feature

**Cons**

- 🐛 Authentication issues with PIN and password
- 🐛 Blurry mobile deposit images
- 🐛 Compatibility issues with certain devices

**Commonly reported bugs**

- Frequent password resets required
- Mobile deposit feature not working properly
- App crashes after updates

**Most requested features**

- Dark mode option
- Real-time transaction updates

## Most critical reviews (10 lowest-rated)

### 1/5 — PJ

*2023-10-26*

Looks like they are trying to offer more on the app but it’s clearly not working. Facial recognition is gone and passcode can’t identify phone. They should not have released this version until it was working properly.

### 1/5 — Not a fan

*2020-02-07*

Doesn’t update in real time, instead takes a few days for any purchases to be shown

### 1/5 — Was better

*2014-06-24*

Used to be great, now crashes every time I have tried to photo a check for deposit., reinstall no help. 
Used to b a time saver , now a time waster.  May change to bank w working app.

### 3/5 — Authentication required

*2025-06-02*

It’s been a good app, but once in a while, you have to redo your password because my 4 digit pin doesn’t work and that’s super annoying because I don’t know what my password is and it has to be something new every time. And it’s super funny how I call five times about a couple other issues such as your email address on the application doesn’t work and nobody knows how to show my most recent transactions.

### 4/5 — Authentication required

*2024-08-02*

It’s been a good app, but once in a while, you have to redo your password because my 4 digit pin doesn’t work and that’s super annoying because I don’t know what my password is and it has to be something new every time

### 4/5 — Mobile Deposit

*2022-02-14*

Each time I try to deposit a check using the mobile app, the image is blurry. It’s like it only wants to focus on the middle of the check and not the entire thing, which won’t allow me to deposit the check. With that said, I have to make a trip into town instead. When I use the mobile deposit feature of my expense account apps and Sentry Insurance, those work for me just fine. Maybe my phone just isn’t compatible with NEBT, because the app will work on my iPad...just not on my Android.

### 5/5 — Love our bank!

*2023-03-30*

NEBAT- Cedar Grove office is our bank.  We feel like family!

### 5/5 — Great app

*2022-01-26*

Easy to navigate

### 5/5 — Jim’s review

*2021-11-30*

Just transferred for the first time 
EZ-P-Z !!
Great ap

**Developer response:** Thanks for your review. So glad to hear you like the app!

### 5/5 — Terrible update

*2021-10-08*

Locked out of my accounts because my App won’t update.  The only option it gives me is the new Business App—and I’m not a business.

**Developer response:** We apologize for the app issues you experienced. Based on the timing of your review, it appears your download may have been attempted while the updated app was still loading to the store. If your issues have not been resolved, please call 877.921.7700.

## Most praised reviews (3 highest-rated)

### 5/5 — Easy to use, no issues - good service

*2021-08-17*

Set-up was easy. Great service when I called with a question.

**Developer response:** Thank you for sharing, we are happy to hear your enjoying the app!

### 5/5 — Easy Peezy

*2021-07-11*

Moving between accounts is seamless.  I appreciate being able to expeditiously see my accounts and balance my accounts. Thank you!

**Developer response:** Thank you for taking the time to review our app and share your experience!

### 5/5 — Fantastic !!!!

*2013-02-19*

Very excited to see my bank have an app for my bank accounts now!!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*