# National Express Coach — user reviews > 207 indexed App Store user reviews of National Express Coach by National Express Coach, rated 4.20/5 from 228 ratings. - Source: https://appshunter.io/ios/app/national-express-coach/id703003923/reviews - App overview in markdown: https://appshunter.io/ios/app/national-express-coach/id703003923.md - Rating breakdown: 5★ 151 · 4★ 39 · 3★ 6 · 2★ 5 · 1★ 27 ## What do users think of National Express Coach? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient booking - 💯 Reliable service - 🤩 Fantastic app - 👌 Smooth experience **Cons** - 🐛 Crashes frequently - 🤯 Buggy and unreliable - 🤔 Confusing UI - 💰 Unnecessary fees - 🕰️ Inaccurate departure times **Commonly reported bugs** - Calendar displaying incorrect dates - Login issues and session timeouts - Booking process glitches - Inconsistent app behavior - Ticket information not syncing **Most requested features** - Ability to save payment info - Improved coach tracking - Seamless ticket management - Offline ticket access - Better integration with wallet apps ## Newest reviews (13 of 207) ### 2/5 — Wyn Jones *2026-06-16, version 4.3.5* I used website to book tickets. However they dont appear on the app. Seems that they are not linked. ### 2/5 — Too old, missing basic feature *2026-05-15, version 4.3.4* This app is so old, would expect to log in using my account and see my tickets, instead I have to copy the ticket number from email and input the email to get it. At least they support adding to the wallet ### 3/5 — Ok, but could be improved *2026-05-09, version 4.3.4* The app is ok, but could easily be made a lot better. For example, if I book tickets online under my email address, I expect them to appear automatically in the app (where I’m signed in with the same email address). Instead, I have to input them manually. Also, once I have input them manually and the tickets show up in the app, seat reservations don’t show - it would be really helpful if they could. ### 2/5 — Cannot book fee free *2026-04-25, version 4.3.4* Why can’t you book without a booking fee on the app? There’s no ability to sign in from the menu. When you’ve found a screen that lets you sign in to your account and then go through the booking process it still charges you £1.50. ### 2/5 — Extremely basic *2026-04-02, version 4.3.4* You have to manually input tickets bought online cos you can’t log in. The live tracker doesn’t work. Literally the only use of this app is to download the tickets to my Apple wallet. ### 2/5 — Frustrating search function *2026-03-09, version 4.3.4* Why oh why do you have to enter all the journey information twice? I input the to/from, date and time, hit search and it takes me to another page to have to enter the same information again! What a waste of time. ### 3/5 — Ok but could be so much better *2026-02-11* I have travelled with NE for many years at least once a week so feel well qualified to provide feedback. On one level the app works ok but there are a few persistent issues which make the app annoying and could be rectified to create a much better experience: 1. App does not remember me from one session to the next if I want to purchase tickets so I keep needing to enter email and password which is incredibly annoying and adds extra clicks. 2. I’ve done the SAME journey for 10 years yet it doesn’t clearly remember that this is what I’m likely to book again. Mind boggling. I also tend to go at same time so please default to those times. 3. Too many clicks on selection journey. Stop asking me if I want to book a seat and especially don’t ask me a second time, every time! 4. Default to last/most used payment method to reduce clicks. 5. Upon purchase stop constantly showing cash back option. Sure, show it once or twice but after 250 + journeys it’s safe to say I’m not interested. Reduce clicks. 6. journeys don’t auto appear in my trips so each time I need to click retrieve and paste in the booking reference and hand type my email again (despite being logged in with my email). This is way too clunky and too many clicks. 7. Add to Apple wallet is a little unstable and doesn’t always work and once added they don’t auto pop up like is common with trains/planes. Adding this functionality would make it much better. 8. Nice to haves: live updates in app to show time/delays/gate number (Trainline does this really well) ### 2/5 — Room for improvement *2026-02-03, version 4.3.4* Constant logging in and not especially joined up. Book a ticket in the app, so it should appear in the app. Some of it is ok but time for a review and overhaul. ### 3/5 — Limited *2026-01-29, version 4.3.4* App is OK but limited. Unable to apply flex update in app must use web site☹️ ### 4/5 — Good app but… *2025-12-07, version 4.3.4* This is good for booking tickets and tracking apart from the odd quirk. Because it takes you to the website to book it makes you sign in twice and record your coach card twice which seems unnecessary and a bit annoying. Other than that it’s useful. ### 3/5 — Not that good *2025-11-18, version 4.3.4* Let’s be honest. Coach travel is not the cheap nasty thing it used to be and the prices reflect that. So would it be too much trouble to ask for an app that tracked your coach accurately? ### 1/5 — App Crashing *2025-11-11, version 4.3.4* App crashes every time after launching. iPhone 15 Pro here and no issues with any other app. Have tried restarting and keep checking for a software update for the app but to no avail. ### 1/5 — utter dog 5hot *2025-11-06, version 4.3.4* Sign in. choose stay signed in. You’re not signed in. Terrible app that can be relied on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed with National Express. *2026-06-12, version 4.3.5* I’m very disappointed with National express, my flight got delayed yet you charged me for ticket ammendment but didn’t write the boarding gate only for me to find the gate 18:57 even with the bus (19:00) still there the gate person ( was so rude to me. I kept asking him what next i should do considering i just ammended my ticket but he didn’t even answer. I had to go back to the ticket office and they asked me to pay again ( hence i paid 3 times) or i can’t join the next bus. Yes i had to pay with tears in my eyes but i am sure i won’t be using National Express again. The coach delayed us for 1 hr plus but nothing happened, no apology but i can’t enter the bus few mins before departure. That’s very outrageous, disappointing and sad. ### 1/5 — Bristol Airport *2026-06-11, version 4.3.5* Went to France, where everything runs so smoothly with amazing infrastructure and people around to help you. Arrive back at Bristol Airport, after delayed flight, no help desk for me to change my ticket (have to go on line love!). After a stressful time (I’m not very tech. savvy!), managed to buy a new ticket and the next coach to my destination was two and a half hours later! Never again! ### 1/5 — Unable to log in via Gmail on app *2026-05-27, version 4.3.4* Needs improvement in general ### 1/5 — Wow the design is awful *2026-05-27, version 4.3.4* It’s shocking how badly designed this app is. You could get Claude or ChatGPT to improve it and make it far nicer in minutes! C’mon lazy devs, sort it out. ### 1/5 — Really poor app *2026-04-05, version 4.3.4* This should be a standalone app that you can sign into. This is a poor implementation, whereby if you want to log in, you will be taken to the website. There is no need to create an account. As app can be used without having an account. ### 1/5 — Unhelpful *2026-03-31, version 4.3.4* The app has not been able to connect to my ticket despite putting it in several times the result is the app is of no used to me at all ### 1/5 — AWFUL *2026-02-23, version 4.3.4* I can’t stand this app. It’s so difficult to navigate and won’t ever accept my promotional code that I get from unidays. I’ve tried contacting support it doesn’t work. Dreadful app and dreadful business. ### 1/5 — A lazy implementation *2026-02-08, version 4.3.4* This feels like it was put together by an overworked, unpaid intern over their summer holiday from university. There is no sign in, everywhere has massive ads for the NX rewards “cash back” programme (which is a clear scam), the UI flow is awful, basic functionality of finding a coach service just hangs, and the whole thing looks like just a web view wrapper around a website (which is a violation of the App Store review guidelines 4.2 “Your app should include features, content, and UI that elevate it beyond a repackaged website”) For one of, if not the largest coach companies in the UK, this is unacceptably poor. ### 1/5 — Really bad experience *2026-01-09, version 4.3.4* Unable to login. Really does not work very well. Discount offered but then not applied to my journey search. Avoid this app. ### 1/5 — Terrible app - use FlixBus instead *2025-11-28, version 4.3.4* App is so poorly designed, so irritating, so scammy with the upsells they try to trick you into. ## Most praised reviews (10 highest-rated) ### 5/5 — Australian User 2025 🇦🇺 *2026-04-09, version 4.3.4* Used the coach after my P & O Mediterranean cruise from Southampton. Everything was easy from booking to getting on the coach . Professional courteous drivers so helpful and friendly . App is also 5⭐️ ### 5/5 — Travel *2026-04-02, version 4.3.4* Always I use NE services and I am very happy about. Thank you! ### 5/5 — Great App *2026-02-23, version 4.3.4* The app is so easy to use. The extras you can select are very useful. I’ll be using this again. ### 5/5 — Great Alternative To The Train *2026-02-11, version 4.3.4* National Express vs. MegaBus Ever since the MegaBus departure, travelling to and from the North of England has been a nightmare. I think National Express Coaches are back in line for reward with a traveling frequency that excellent and reliable. Here’s to another decade of greater, successful service. ### 5/5 — Love app *2025-12-11, version 4.3.4* So easy to used and book your tickets ect love begin able to track my coach too really good app ### 5/5 — Usman *2025-11-09, version 4.3.4* Best buss service in the uk ### 5/5 — Anonymous *2025-11-04, version 4.3.4* I enjoy the seat comfort and timely in travelling with the Bus. My experience with them has been amazing and most of their drivers are friendly and helpful. Also customer service precisely Plymouth couch station are very helpful and approachable. ### 5/5 — Thumbs up *2025-10-27, version 4.3.4* Good app to use, easy to navigate. ### 5/5 — National Express app *2025-10-01, version 4.3.4* Great App easy to use and just add the ticket to your phone🤷🏻‍♂️easy peasey ### 5/5 — Thank you *2025-09-27, version 4.3.4* Very easy nice good app for booking ❤️❤️🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*