# National General — user reviews > 386 indexed App Store user reviews of National General by National General Insurance Company, rated 4.80/5 from 44,486 ratings. - Source: https://appshunter.io/ios/app/national-general/id1617695317/reviews - App overview in markdown: https://appshunter.io/ios/app/national-general/id1617695317.md - Rating breakdown: 5★ 39,728 · 4★ 2,955 · 3★ 880 · 2★ 233 · 1★ 690 ## What do users think of National General? Overall sentiment: negative **Pros** - 🚀 Fast and responsive - 👍 Clean and intuitive UI - 💡 Commitment to improving the app **Cons** - 🐛 Frequent crashes and bugs - 🔒 Login and password issues - 🔋 App not working after updates **Commonly reported bugs** - Login screen freezes - App crashes on launch - Unable to access ID cards or policy information **Most requested features** - Add Apple Wallet support - Improve navigation with working back button - Provide better customer service and communication ## Newest reviews (19 of 386) ### 4/5 — Ver metodo de pago *2026-08-23, version Release 2026-06-17 Version 778 (1.90.778)* No pude encontrar la forma de cambiar el método de pago que tenía ya registrado por uno nuevo ### 4/5 — Login *2026-08-20, version Release 2026-06-17 Version 778 (1.90.778)* Face ID issues ### 3/5 — Login *2026-08-18, version Release 2026-06-17 Version 778 (1.90.778)* Doesn’t save my login info quite annoying. Other than that easy app. ### 2/5 — What happened? *2026-08-14, version Release 2026-06-17 Version 778 (1.90.778)* I used to be able to press “remember me” and be automatically logged in (also there was a biometric option to use Face ID, etc.) At some point, those options went away, and now I’m forced to log in every time. Not a huge deal, but I’d like to have those things back because it’s more convenient. Otherwise, it’s no reason to have the app. ### 4/5 — Great *2026-08-13, version Release 2026-06-17 Version 778 (1.90.778)* I like it it’s easy to use a little difficult to get logged in but once your in paying the bills and navigating through it is easy and pricing is great ### 2/5 — Claim *2026-08-13, version Release 2026-06-17 Version 778 (1.90.778)* I submitted a claim but never got a response ### 3/5 — Good app but… *2026-08-13, version Release 2026-06-17 Version 778 (1.90.778)* It don’t let me take screenshots ### 3/5 — Could use a better interface *2026-08-11, version Release 2026-06-17 Version 778 (1.90.778)* It could look better and the auto pay dose not work correctly. ### 3/5 — Easy *2026-08-08, version Release 2026-06-17 Version 778 (1.90.778)* Easy payment portal but you can’t do anything else no but access your id card and pay ### 5/5 — Easier *2026-07-31, version Release 2026-06-17 Version 778 (1.90.778)* It’s so much easier than using the website! No offense but do take offense 👀. On the app I can actually handle business! ### 5/5 — App *2026-07-30, version Release 2026-06-17 Version 778 (1.90.778)* It’s easy!! That’s what I like!!! ### 5/5 — My Nat Gen experience *2026-07-26, version Release 2026-06-17 Version 778 (1.90.778)* Easy access, Font size very versatile, not a problem with understanding the information givin. Do with they had an Apple wallet feature as a personal comment/suggestion. ### 3/5 — Constantly logged out and Autofill doesn’t work *2026-07-25, version Release 2026-06-17 Version 778 (1.90.778)* Every time I go to open the app, I have to re-login which is very annoying. On top of that, the auto fill feature doesn’t work. Please fix this. ### 5/5 — Buen precio *2026-07-23, version Release 2026-06-17 Version 778 (1.90.778)* Muy fácil de usar y buena privacidad ### 3/5 — Needs improvement *2026-07-22, version Release 2026-06-17 Version 778 (1.90.778)* It would be great if screen shot available, as to keep records of payment or any other information that might be needed when calling customer service ### 5/5 — Me gusta *2026-07-21, version Release 2026-06-17 Version 778 (1.90.778)* Es fácil de usar ### 5/5 — Good company *2026-07-20, version Release 2026-06-17 Version 778 (1.90.778)* National general has been good to us. I really appreciate getting fast answers to my questions. ### 5/5 — The National General *2026-07-18, version Release 2026-06-17 Version 778 (1.90.778)* This app is 5 Star all the way it couldn’t be more clearer!, it has everything in plain readable English fully!, and I enjoy it thoroughly!! ### 5/5 — Very easy to Navigate *2026-07-17, version Release 2026-06-17 Version 778 (1.90.778)* It’s a simple process to log in and I like the extra authentication. ## Most critical reviews (10 lowest-rated) ### 1/5 — HTTP ERROR *2026-08-23, version Release 2026-06-17 Version 778 (1.90.778)* I have been trying to pay my insurance for 3 days and it keeps saying there’s some sort of error on the app and website . Not allowing me to log in or even quick pay ### 1/5 — This company *2026-07-12, version Release 2026-06-17 Version 778 (1.90.778)* I’ve been with National General for 5 years. Perfect driving record. But my insurance goes up every year. Talked to them and they said they will look into dropping my rate. Never heard back and insurance keeps going up ### 1/5 — Can’t do what I need *2026-06-28, version Release 2026-06-17 Version 778 (1.90.778)* Not obvious how to print proof of insurance for the house to get a loan ### 1/5 — ID cards *2026-06-25, version Release 2026-06-17 Version 778 (1.90.778)* I can’t save my ID cards to my wallet on my phone. Or can I screenshot them to save them in my photos. Very inconvenient. ### 1/5 — Can’t access app *2026-05-30, version Release 2026-04-15 Version 738 (1.90.738)* This app has not been working for me even though I registered. ### 1/5 — Insurance clam *2026-05-23, version Release 2026-04-15 Version 738 (1.90.738)* Zero claim ### 1/5 — Insurance cancellation *2026-05-12, version Release 2026-04-15 Version 738 (1.90.738)* I’ve bean paying for SR22 insurance for more than 4 years and when I cancelled it they charged me for cancellation this is the 1st time I hear crab like this and it wasn’t cheap insurance ### 1/5 — Login problem *2026-03-29, version Release 2026-02-18 Version 727 (1.90.727)* I can’t log in national general website, ### 1/5 — Beware *2026-03-27, version Release 2026-02-18 Version 727 (1.90.727)* Horrible company, rates are high, customer service sucks, and they overcharge you when you cancel. ### 1/5 — Not a good experience *2026-03-23, version Release 2026-02-18 Version 727 (1.90.727)* I new user and to open an account is getting harder and harder everytime i try. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-08-19, version Release 2026-06-17 Version 778 (1.90.778)* Extremely easy to work with ### 5/5 — Cadillac escalade *2026-08-18, version Release 2026-06-17 Version 778 (1.90.778)* Diane is very nice person she's explain very careful every single item at your convenience I recommend this place I recommend her 100% ### 5/5 — 👏 *2026-08-18, version Release 2026-06-17 Version 778 (1.90.778)* Facil y rapido! Excelente! ### 5/5 — App *2026-08-15, version Release 2026-06-17 Version 778 (1.90.778)* Awesome and easy ### 5/5 — Cheap insurance *2026-08-13, version Release 2026-06-17 Version 778 (1.90.778)* Very cheap insurance. Even your monthly payments are low!!! Thank god! ### 5/5 — Saved by Nat Gen *2026-08-10, version Release 2026-06-17 Version 778 (1.90.778)* I had a lapse so I could not find coverage. National General was great, easy and not judgmental , they just insured me and that’s it. So much easier then the others that send your info out and you get 100 calls a day ( they don’t do that) ### 5/5 — Easy to use! *2026-08-04, version Release 2026-06-17 Version 778 (1.90.778)* I love the National General App, simple and easy to use. I love that it lets me know when my coverage period starts over and if financial times hits it give you a longer grace period. ### 5/5 — Reseña *2026-08-04, version Release 2026-06-17 Version 778 (1.90.778)* Solo le falta que la coloquen en español ### 5/5 — Muy buena app *2026-08-01, version Release 2026-06-17 Version 778 (1.90.778)* Esta aplicación es muy útil, me ayuda mucho, no tengo que ir a una oficina para pagar ### 5/5 — Nat Gen is a No-brainer! *2026-07-31, version Release 2026-06-17 Version 778 (1.90.778)* Nat Gen is a no-brainer! Any numbskull can use it! My only suggestion would be 2-step verification or alternative method of logging in when on the laptop --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*