# National Grid Charge Smart MA

> Electric vehicle charging management and enrollment for National Grid customers. (iPhone/iPad app by National Grid plc.)

- Source: https://appshunter.io/ios/app/national-grid-charge-smart-ma/id1595684253 (this page in markdown: same URL + `.md`)
- Developer: [National Grid plc](https://appshunter.io/developer/526723083)
- Category: Utilities, Travel
- Price: Free
- Rating: 4.68/5 from 1,181 App Store ratings · 57 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.6 · 75 MB
- Languages: English
- Released: 2021-12-15
- Data updated: 2026-10-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/national-grid-charge-smart-ma/id1595684253/reviews.md

## What is National Grid Charge Smart MA?

Download the National Grid Charge Smart app. Connect your National Grid account. Connect your vehicle or charger using your existing manufacturer login details to enroll in the program.

## Key features

- Connect National Grid account
- Link vehicle or charger
- Enroll in charging program
- Manage EV charging

## What do users think of National Grid Charge Smart MA?

Reviews of National Grid Charge Smart MA are mixed: the Utilities app is rated 4.7/5 from 1.2K App Store ratings. What users like most: great for savings, provides good insight into charging costs. Top complaints: unreliable connectivity and sync issues, privacy concerns with vehicle access. Summarized from real user reviews.

**Pros**

- 💰 Great for savings
- 📊 Provides good insight into charging costs
- 🤑 Earning rebates is appreciated
- 👍 Pleasantly surprised by the app

**Cons**

- 🐛 Unreliable connectivity and sync issues
- 🔒 Privacy concerns with vehicle access
- 🤯 Confusing UI changes and lack of transparency
- 🚫 Lack of support for certain vehicle models
- 🔋 Draining 12v battery constantly

**Commonly reported bugs**

- Rebates screen has no exit option
- Charging times not showing up correctly
- Login and authentication issues
- Incompatibility with certain vehicle models

**Most requested features**

- Breakdown of monthly energy usage and costs
- Ability to link e-bill from within the app
- More detailed charging data and analytics
- Support for additional home charger brands

## Is National Grid Charge Smart MA safe?

National Grid Charge Smart MA appears safe based on user ratings. The AppsHunter Safety Score for National Grid Charge Smart MA is 93 out of 100. This assessment is based on 1,181 user ratings, with an App Store average of 4.7 out of 5. Of 847 App Store ratings, 94.5% point to a safe experience, 1.5% suggest some concerns, and 4.0% point to a risky experience.

## Is National Grid Charge Smart MA legit?

National Grid Charge Smart MA appears to be a legitimate app. The AppsHunter Legitimacy Score for National Grid Charge Smart MA is 90 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 57)

All indexed reviews: https://appshunter.io/ios/app/national-grid-charge-smart-ma/id1595684253/reviews.md

### 5/5 — Nice app

*2026-07-16, version 3.42.0*

So far it works very well. It keeps all my charging periods and costs in one place.  It also very good notifications.

### 5/5 — Owner

*2026-06-29, version 3.42.0*

Awesome

### 4/5 — Good record of energy use

*2026-05-25*

This app works very well and provides good insight into the actual charging cost, since it knows the actual National Grid rates. I am a bit confused as to why the kWh reported by Charge Smart (this National Grid app) doesn’t ever match the kWh reported by ChargePoint (the charger on my wall that National Grid pulls data from). It’s close, but never the same for a charging session.

**Developer response:** Hello, and thank you for your review. We're delighted to hear you're finding the app useful. There can be a slight discrepancy between vehicle and charger reported data so that will depend on which device you have connected to the app. Please reach out to our support team at chargesmartma@ev.energy and we'll look into that for you.

### 5/5 — Over priced electricity

*2026-05-15, version 3.40.0*

Massachusetts pays some of the highest rates in America!

### 1/5 — Not able to Connect

*2026-05-10, version 3.40.0*

The app doesn’t even pick up the car type.

### 1/5 — Hasn’t worked in a month

*2026-04-18, version 3.38.0*

Has not been working for my BMW and ends up giving an error at the captcha stage when trying to add the car. They are aware of the issue but no fix yet.

### 1/5 — Awful

*2026-03-31, version 3.38.0*

This app does not work. Multiple problems with the Capcha certification and when I wrote for help I got no support.

### 1/5 — Does not report all the charges

*2026-03-19, version 3.38.0*

App records some of the charging, good enough to get some credit.

### 5/5 — Logging

*2026-03-10, version 3.35.0*

My app wouldn’t let me login with myChevrolet credentials no matter what I do are What I try it wouldn’t work I need help are fix the app I keep getting errors.

### 1/5 — Vehicle connection kept dropping

*2026-03-02, version 3.35.0*

I continue to be dropped from the vehicle connection during charging, which is occurring as frequently as every hour.

This connection was stable in the previous version (v3.31.0) of the application.

## Frequently asked questions about National Grid Charge Smart MA

### What does the Charge Smart MA app do?

The Charge Smart MA app allows National Grid customers to manage their electric vehicle charging. It connects your National Grid account and enables you to link your vehicle or charger to enroll in a program designed for EV charging.

### How do I enroll in the program?

To enroll, you need to download the app, connect your National Grid account, and then link your vehicle or charger using your existing manufacturer login details. This process enrolls you in the Charge Smart program.

### Is there a cost to use Charge Smart MA?

Based on the provided information, the app itself is free to download and use. There are no mentions of in-app purchases or subscription fees associated with the application.

### What information do I need to connect my vehicle or charger?

You will need your existing manufacturer login details for your electric vehicle or charger to connect it through the app. This allows the app to authenticate and link your device to your National Grid account for program enrollment.

## Version history (last 5 releases)

### 3.42.1 — 2026-10-19

Updated app icon and app name

### 3.42.0 — 2026-06-02

General improvements and minor bug fixes.

### 3.40.0 — 2026-04-27

General improvements and minor bug fixes.

### 3.38.0 — 2026-03-16

General improvements and minor bug fixes.

### 3.35.0 — 2026-02-02

General improvements and minor bug fixes.

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## More apps by National Grid plc

- [National Grid](https://appshunter.io/ios/app/national-grid/id632161989)
- [Grid Meets](https://appshunter.io/ios/app/grid-meets/id1438244703)
- [ENCC ROTA](https://appshunter.io/ios/app/encc-rota/id6443675094)
- [National Grid Charge Smart NY](https://appshunter.io/ios/app/national-grid-charge-smart-ny/id6444802715)
- [Grid:Engage](https://appshunter.io/ios/app/gridengage/id6758222688)

All apps by National Grid plc: https://appshunter.io/developer/526723083

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-22.*