# National Grid Charge Smart NY

> Connect National Grid account for electric vehicle smart charging program enrollment. (iPhone/iPad app by National Grid plc.)

- Source: https://appshunter.io/ios/app/national-grid-charge-smart-ny/id6444802715 (this page in markdown: same URL + `.md`)
- Developer: [National Grid plc](https://appshunter.io/developer/526723083)
- Category: Utilities, Travel
- Price: Free
- Rating: 4.30/5 from 295 App Store ratings · 54 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.6 · 75 MB
- Languages: American English
- Released: 2023-03-20
- Data updated: 2026-10-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/national-grid-charge-smart-ny/id6444802715/reviews.md

## What is National Grid Charge Smart NY?

Download the National Grid Charge Smart NY app. Connect your National Grid account. Connect your vehicle or charger using your existing manufacturer login details to enroll in the program.

## Key features

- Connect National Grid account
- Enroll in smart charging program
- Connect vehicle or charger
- Use existing manufacturer login

## What do users think of National Grid Charge Smart NY?

Reviews of National Grid Charge Smart NY are mostly negative: the Utilities app is rated 4.3/5 from 295 App Store ratings. What users like most: saves money on charging, manages off-peak charging. Top complaints: constantly buggy and unreliable, fails to connect to car/charger. Summarized from real user reviews.

**Pros**

- 💰 Saves money on charging
- 💡 Manages off-peak charging
- 📈 Tracks electricity usage
- 👍 Simple and easy setup (for some)
- ✅ Good for National Grid customers in NY

**Cons**

- 🐛 Constantly buggy and unreliable
- 🔌 Fails to connect to car/charger
- 📉 Inaccurate charging data
- ⚠️ Blocks car from charging
- 🚫 Limited vehicle compatibility
- ❌ Difficult sign-up process
- 🔒 Privacy concerns with data access
- 🤷‍♀️ Inconsistent charging schedules
- 👎 Poor customer support
- 🚫 Ineligible address issues

**Commonly reported bugs**

- App needs update but no update available
- Vehicle account needs reconnection errors
- Charger shows offline after factory reset
- App conflicts with car manufacturer apps (Tesla, Toyota)
- Intermittently functional, stops working
- Does not read anything correctly
- Super glitchy, stops charging sometimes
- Live session shows percentage but no other info
- Does not work with Prius Prime
- Keeps telling user app is out of date
- No opportunity to update in App Store
- No residential account connected despite login
- Won't pair with Tesla
- Charging sessions at home show 'away from home'
- App blocks charging even during off-peak hours
- Wrong calculations for kWh values
- Missed monthly incentive due to incorrect values
- Won't sign into National Grid account
- Doesn't sync to car properly, loses connection
- Rarely registers charging
- No solar option under smart tab
- Half the time doesn't charge to set limit
- Starts charging at wrong times
- General issues with car not charging
- Unable to boost charge
- Unreliable charging, uncertainty about overnight charge
- Shows wildly incorrect data for charging times/amounts
- Bug in computing off-peak hours
- Phantom on-peak charging, false records
- Creates phantom charges during on-peak
- Does not allow changing car model after incorrect selection
- Smart charging schedule doesn't work
- Car won't charge when linked to app
- App keeps not allowing password entry
- Only registers charging ~50-60% of the time
- Accurate charging data only on rare occasions
- Vehicle status offline
- Never records charging sessions
- Tesla showing offline, doesn't charge off-peak
- No longer works, won't load info
- Vehicle update fails
- Instructions are wrong
- App and car incompatible
- Inconsistent charging schedule timing
- Issue with National Grid VTOU paperwork
- App says ineligible despite eligible rate plan
- Nightmare signing up, account issues
- Confused between plugged-in times and actual off-peak charging
- Ineligible address
- Locked out of on-peak charging
- NYS account ineligible after app removal
- Hijacks Tesla app charging functions
- Force to pair multiple vehicles
- Requires constant GPS and spare keys for Tesla
- Set vehicle to Leaf incorrectly
- Glitchy first month, lost connection to vehicle
- Cannot override settings when away from home
- Unenroll button inaccessible

**Most requested features**

- Update app to connect
- Option to delete/unlink charger
- Support for more vehicle brands (GM, Honda)
- Solar charging option
- Improved user interface
- Better customer support responsiveness
- Clearer documentation on VTOU paperwork
- Ability to restart interview/fix vehicle details

## Is National Grid Charge Smart NY safe?

National Grid Charge Smart NY appears safe based on user ratings. The AppsHunter Safety Score for National Grid Charge Smart NY is 85 out of 100. This assessment is based on 295 user ratings, with an App Store average of 4.3 out of 5. Of 295 App Store ratings, 84.4% point to a safe experience, 0.7% suggest some concerns, and 14.9% point to a risky experience.

## Is National Grid Charge Smart NY legit?

National Grid Charge Smart NY appears to be a legitimate app. The AppsHunter Legitimacy Score for National Grid Charge Smart NY is 95 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 54)

All indexed reviews: https://appshunter.io/ios/app/national-grid-charge-smart-ny/id6444802715/reviews.md

### 1/5 — Good idea but in the end doesn’t work

*2026-08-08*

As others have stated, they are not taking into account the unmanaged charging.  They assume as soon as we plug in the charging has started. I have a Jeep 4xe and the schedule is start charging at 11pm but they are showing charging started when I plugged in.  I am losing in their incentive because of this. they tell me it’s my vehicle, but since others with different vehicles are reporting this same issue it must be them.

**Developer response:** We sincerely apologize for the troubles you’ve experienced. We’d be
happy to look at this for you. Please send an email to chargesmartny@ev.energy
from the email associated with your National Grid account. Thank you, and we
look forward to hearing from you.

### 4/5 — If I had better control of boosting, it’d be a 5/5

*2026-08-07*

The app works great and I appreciate the savings, but it doesn’t allow me to boost the car on a charge during PEAK hours once in a while when I want charge during the day because it doesn’t connect to the car often enough so it turns off the car on my direct charging app and doesn’t connect frequently enough for me to control it better.

**Developer response:** Hi John, we would like to investigate this issue for you. Please send us an email to
chargesmartny@ev.energy from the email associated with your National Grid
account.

### 1/5 — Not Worth The Hassle

*2026-07-28*

I enrolled in this program the moment that I heard about it.  My 2021 Hyundai Kona does not have smart charging but does allow you to schedule charging days and times.  The app would show that I plugged in 5 hours before I actually did and even though I had scheduled the charge to occur during off peak hours only the bulk of the charging was shown to take place before 11pm.  There have been numerous “phantom” charging sessions both at and away from home.  I lost count of how many emails I sent to tech support. I am waiting for my $25 sign up bonus before I delete my account .  Not worth the hassle.

**Developer response:** This doesn’t seem right. We want to take a closer look at this for you. Please
send an email to chargesmartny@ev.energy so we can connect.

### 1/5 — Update app to connect?!

*2026-04-24*

I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.

**Developer response:** Hi there, we'd like to investigate this issue for you. Please send us an email to chargesmartny@ev.energy from the email associated with your National Grid account and reference this review. We look forward to hearing from you!

### 5/5 — Love it!

*2026-04-13, version 3.37.0*

Saves us a ton of money.

### 4/5 — App Limited By Car App

*2026-03-22*

If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API.  This means if the app cannot connect to your car there is no charge history.  I had it happen twice so far.  Once an over night charge was completed missed (36 kw).  Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC.  Customer support sent me a link to a page that explained this.  The app could be better but so could the car manufacturer app.

**Developer response:** Hi there, we'd be happy to look into this for you. Please send an email to chargesmartny@ev.energy and reference this review so we can review your account.

### 5/5 — Don't listen to reviews, it's great.

*2026-03-02*

After reading these reviews, I almost wrote off this app. I'm glad I didn't, it's totally fine! I didn't like the default setting of "smart" charging since this would require me using TWO apps to control my car–in my case both this app and the Tesla app. If you try to start charging with the Tesla app, this app would stop it a few minutes later. If you turn off the smart part, however, it just silently monitors when you charge your car and that's that! Yes you need to log into Tesla to give the app permission to track it, and yes the app needs to know where your car is so it can infer whether or not you're charging at home. ...but once it's set up, you can literally delete the app from your phone if you want to. I manage my scheduled charging through the Tesla app to make sure I'm charging at night, and now I'm happily getting my discount. Don't hesitate, it's a no brainer.

**Developer response:** Hi Adam, thank you for the amazing review! We're so glad you're loving the app, and we really appreciate you taking the time to share your experience. It means the world to us!

### 5/5 — Must have for EV owners

*2026-02-25*

This application a must have if you have EV and are a customer of National Grid living in NY. This app allows you to manage off peak time charging on your EV. In return national grid will give you monetary incentive if managed to have your vehicle charged 80% of the time of the peak time. The savings ad up in long-term. The app also allows you to track your EVs electricity usage.

**Developer response:** Thank you so much for the wonderful review! We're thrilled the app is helping you save money with off-peak charging and making EV ownership even more rewarding. Your kind words mean the world to our team. Happy charging!

### 5/5 — Must have for EV owners

*2026-02-19*

This application a must have if you have EV and are a customer of National Grid living in NY. This app allows you to manage off peak time charging on your EV. In return national grid will give you monetary incentive if managed to have your vehicle charged 80% of the time of the peak time. The savings ad up in long-term. The app also allows you to track your EVs electricity usage.

**Developer response:** Thank you so much for the wonderful review! We're thrilled the app is helping you save money with off-peak charging and making EV ownership even more rewarding. Your kind words mean the world to our team. Happy charging!

### 2/5 — Intermittently functional

*2026-02-10*

I started using this in November. It basically worked for the 1st two months, which was great since I had to pay $24 to my utility company to use it. During that time, it started the charge when usage was low, charged reliably, and automatically ended the charge in the morning. 

Unfortunately it just stopped working. If I plug the car in at 3pm, it just charges at the standard rate right away. So I am back to manually starting the charge before I go to bed and manually stopping the charge at 7 am when the rates go up. 

I was excited about signing on to this to use energy efficiently, but in the end it is an inefficient use of the electrical grid and of my own energy since I now have to stay up late in order to manually starting the charge, and get up early to manually stop the charge. Too bad, it was a good idea gone awry.

**Developer response:** Hi there, we'd like to investigate this issue for you. Please send us an email to
chargesmartny@ev.energy from the email associated with your National Grid
account and reference this review. We look forward to hearing from you!

## Frequently asked questions about National Grid Charge Smart NY

### What does the Charge Smart NY app do?

The Charge Smart NY app allows you to connect your National Grid account and enroll in their smart charging program. This program aims to optimize electric vehicle charging times.

### How do I connect my vehicle or charger?

You can connect your electric vehicle or charger by using your existing manufacturer login details. The app guides you through this process to enroll you in the program.

### Is there a cost to use the Charge Smart NY app?

Based on the provided information, the Charge Smart NY app is free to download and use. There are no in-app purchases or ads mentioned.

### Who is this app designed for?

This app is designed for National Grid customers in New York who have electric vehicles or smart chargers and wish to participate in the Charge Smart program.

## Version history (last 5 releases)

### 3.42.1 — 2026-10-19

Updated app icon and app name

### 3.40.0 — 2026-04-27

General improvements and minor bug fixes.

### 3.37.0 — 2026-03-02

General improvements and minor bug fixes.

### 3.34.2 — 2026-01-29

General improvements and minor bug fixes.

### 3.30.0 — 2025-11-11

General improvements and minor bug fixes.

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## More apps by National Grid plc

- [National Grid](https://appshunter.io/ios/app/national-grid/id632161989)
- [Grid Meets](https://appshunter.io/ios/app/grid-meets/id1438244703)
- [National Grid Charge Smart MA](https://appshunter.io/ios/app/national-grid-charge-smart-ma/id1595684253)
- [ENCC ROTA](https://appshunter.io/ios/app/encc-rota/id6443675094)
- [Grid:Engage](https://appshunter.io/ios/app/gridengage/id6758222688)

All apps by National Grid plc: https://appshunter.io/developer/526723083

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-22.*