# National Grid > Mobile utility account management for billing, payments, and outage reporting. (iPhone/iPad app by National Grid plc.) - Source: https://appshunter.io/ios/app/national-grid/id632161989 (this page in markdown: same URL + `.md`) - Developer: [National Grid plc](https://appshunter.io/developer/526723083) - Category: Utilities - Price: Free - Rating: 4.73/5 from 9,297 App Store ratings · 275 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 48 MB - Languages: English - Released: 2013-04-16 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/national-grid/id632161989/reviews.md ## What is National Grid? The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map
 • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips. ## Key features - Biometric account access - View account and billing information - Schedule payments - Report power outages and gas emergencies - View outage map - Enroll in paperless billing ## What do users think of National Grid? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth payments - 🔒 Secure login process **Cons** - 🐛 Frequent login issues - 🔍 Lack of account details - 💰 Confusing payment process with extra fees **Commonly reported bugs** - Unexpected account data errors - App crashes and freezes - Payment processing failures **Most requested features** - Ability to view billing history and usage details - Seamless integration with existing online accounts - Biometric login options ## Recent user reviews (10 of 275) All indexed reviews: https://appshunter.io/ios/app/national-grid/id632161989/reviews.md ### 5/5 — Monthly payments *2026-08-13, version 4.9* This way is way easier than before you swipe and the screen turns green and you know the bill is paid. The last process was a process. And once I thought I completed it and it didn’t get paid I’m really happy with this . ### 5/5 — New updates *2026-08-12, version 4.9* Great new app layout! So much easier to use ### 5/5 — App *2026-08-04, version 4.9* The app is very intuitive. I figured out how to use it right away. ### 5/5 — Great *2026-08-04, version 4.9* Fantastic ### 5/5 — My NG app *2026-08-04, version 4.9* Fantastic convenient easy to use, love it ### 5/5 — Better *2026-07-24, version 4.9* Improvement ### 5/5 — Bill *2026-07-23, version 4.9* Please make sure you text or email me so I’ll know thx ### 5/5 — Easy *2026-07-23, version 4.9* Easy to navigate ### 3/5 — Gas rates *2026-07-23, version 4.9* Tough year due to gas bill doubled. ### 5/5 — Bill *2026-07-22, version 4.9* Great service ## Frequently asked questions about National Grid ### What can I do with the National Grid app? The app allows you to securely manage your utility account from anywhere. You can view your billing information, schedule payments, enroll in paperless billing, report power outages or gas emergencies, and view an outage map. ### How do I log in to the app? You can log in quickly and securely using biometrics, such as fingerprint or facial recognition, if your device supports it. This allows you to access your account without needing to enter your username and password each time. ### Can I pay my bill through the app? Yes, you can schedule payments directly within the app. You can use a new or saved bank account to pay your current bill, account balance, or any other amount, similar to how you would on the website. ### What should I do if there's a power outage? The app makes it easy to report power outages and gas emergencies. You can access emergency support directly through the app and also view a map to see reported outages in your area. ### Is the National Grid app free to use? Yes, the National Grid mobile app is free to download and use. There are no charges associated with managing your account or reporting emergencies through the application. ## Version history (last 5 releases) ### 4.9 — 2026-07-07 • View a graph of your usage costs and compare how it varies month to month. ### 4.8.1 — 2026-05-04 • View a graph of your energy usage and compare how it varies month to month in the new Usage tab. ### 4.8 — 2026-04-27 • View a graph of your energy usage and compare how it varies month to month in the new Usage tab. ### 4.7.4 — 2026-01-26 • Fixed an issue with Account Balance in the payment flow for some customers. ### 4.7.3 — 2025-12-15 • Bug fixes and performance improvements ## More apps by National Grid plc - [Grid Meets](https://appshunter.io/ios/app/grid-meets/id1438244703) - [Charge Smart MA](https://appshunter.io/ios/app/charge-smart-ma/id1595684253) - [ENCC ROTA](https://appshunter.io/ios/app/encc-rota/id6443675094) - [Charge Smart NY](https://appshunter.io/ios/app/charge-smart-ny/id6444802715) - [Grid:Engage](https://appshunter.io/ios/app/gridengage/id6758222688) All apps by National Grid plc: https://appshunter.io/developer/526723083 ## Related topics [national grid](https://appshunter.io/ios/topics/national-grid) · [rhode island energy](https://appshunter.io/ios/topics/rhode-island-energy) · [national grid plc](https://appshunter.io/ios/topics/national-grid-plc) · [national grid electric](https://appshunter.io/ios/topics/national-grid-electric) · [national grid long island](https://appshunter.io/ios/topics/national-grid-long-island) · [national grid gas](https://appshunter.io/ios/topics/national-grid-gas) · [national grid smart meter](https://appshunter.io/ios/topics/national-grid-smart-meter) · [national grid ny](https://appshunter.io/ios/topics/national-grid-ny) · [national grid ma](https://appshunter.io/ios/topics/national-grid-ma) · [national grid us](https://appshunter.io/ios/topics/national-grid-us) · [national renewable energy laboratory](https://appshunter.io/ios/topics/national-renewable-energy-laboratory) · [eversource](https://appshunter.io/ios/topics/eversource) · [eversource mobile app](https://appshunter.io/ios/topics/eversource-mobile-app) · [eversource energy](https://appshunter.io/ios/topics/eversource-energy) · [national grid charge smart](https://appshunter.io/ios/topics/national-grid-charge-smart) · [power outage reporting system](https://appshunter.io/ios/topics/power-outage-reporting-system) · [the grid experience](https://appshunter.io/ios/topics/the-grid-experience) · [pseg long island](https://appshunter.io/ios/topics/pseg-long-island) · [psegli](https://appshunter.io/ios/topics/psegli) · [psg long island](https://appshunter.io/ios/topics/psg-long-island) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*