# National Grid — user reviews > 275 indexed App Store user reviews of National Grid by National Grid plc, rated 4.73/5 from 9,297 ratings. - Source: https://appshunter.io/ios/app/national-grid/id632161989/reviews - App overview in markdown: https://appshunter.io/ios/app/national-grid/id632161989.md - Rating breakdown: 5★ 2,676 · 4★ 194 · 3★ 34 · 2★ 21 · 1★ 331 ## What do users think of National Grid? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth payments - 🔒 Secure login process **Cons** - 🐛 Frequent login issues - 🔍 Lack of account details - 💰 Confusing payment process with extra fees **Commonly reported bugs** - Unexpected account data errors - App crashes and freezes - Payment processing failures **Most requested features** - Ability to view billing history and usage details - Seamless integration with existing online accounts - Biometric login options ## Newest reviews (16 of 275) ### 3/5 — Gas rates *2026-07-23, version 4.9* Tough year due to gas bill doubled. ### 2/5 — Missing basic functions *2026-07-18, version 4.9* Paying my bill requires me to input my account number, but the app doesn't allow one to copy paste the account number anywhere that I can find. Come on, you can do it! ### 5/5 — Great way to stay on top of bill *2026-07-14, version 4.9* Easy to use app ### 3/5 — Winter is Coming *2026-07-06, version 4.8.1* Spring/Summer -$40-$80, but Winter it's brutal- ranges from $600-$1,000+. I'm a Senior living off of my husband SSI. - I'm applying for Heap again!! it didn't go through the first, second or third time. I was told next time to go through the City, I will do that. I'm not looking forward to the Winter months, but hope that Heap would be the middle ground. Thank you Customer ### 5/5 — Easy *2026-06-30, version 4.8.1* By far the easiest app to navigate. Thank you! ### 3/5 — Getting better. Finally! *2026-06-26, version 4.8.1* It was actually very nice to be able to login without having to enter my entire life history in my family tree‘s first and last name, but yeah, the convenience fee is still. For lack of better words. Robbery! ### 2/5 — Used to be fine *2026-06-20, version 4.8.1* Then I started getting notifications and reminders to pay my bill. But my bill was paid! It happened so frequently that I was going insane, double checking myself. If a balance is zero, don't remind me to pay my bill! It's not rocket science! ### 5/5 — Bill pay *2026-06-06, version 4.8.1* The new method is so easier to pay online and easier to print out bills. I still like to hold actual bill in my hand to look over. It’s a win win for me!! ### 5/5 — Greatly Appreciated *2026-05-27, version 4.8.1* Thank You For Your Support🌹 ### 5/5 — Oh yea *2026-05-17, version 4.8.1* Easy to pay my bills ### 5/5 — Good service *2026-05-09, version 4.8.1* Good ### 5/5 — Nice Options *2026-04-24, version 4.7.4* Muy buena opción de pago ### 5/5 — Happy *2026-04-17, version 4.7.4* I'm very satisfied with the app and so happy it has made the payment process so much more easier ### 5/5 — So much better and easier *2026-04-17, version 4.7.4* The original app seems so useless, but the new redesign and able to pay online is fantastic. ### 5/5 — Phone App *2026-04-12, version 4.7.4* Thank you for finally fixing the phone app process for making payments. Before this, it was the worst payment app out there. ### 5/5 — Payments options *2026-04-02, version 4.7.4* Amazing apps Because it’s very simple and convenient ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrendous *2026-06-08, version 4.8.1* I used to love the app however for the past 3 months my current bill and due date have been stuck on the previous bill from 3 months prior. I always have to call to get updated information. More hassle than it’s worth. ### 1/5 — BAD..! *2026-05-27, version 4.8.1* WORST EVER..!!! Does noting the other than give you heart attacks..! ### 1/5 — Suxx *2026-05-25, version 4.8.1* It does not work ngrid should be ashamed of themselves ### 1/5 — Freezes *2026-05-16, version 4.8.1* The app freezes any time you try to get to a new screen and you have to keep closing the app and restarting it. ### 1/5 — NatGrid APP *2026-03-11, version 4.7.4* One of the most useless APPs I have ever downloaded and use. I thought this would access my Account via the APP instead of using the website to schedule payments and view payments and billing. But I was Solely Mistaken!! Definitely removing from my phone and Freeing Up Precious Storage Space! Keep Going NatGrid (NIMO). Totally Piss Poor Customer Support! Just redownloaded this Supposedly IMPROVED APP & took SIX(6) tries Before I was able to get it to recognize my login information, kept telling me I was entering either and/or incorrect username and/or password. Same that I was able to do on Website!! Then once I was able to login with the APP I COULD NOT GET IT TO SETUP FACE ID!!! This APP STILL SUCKS! Deleted it from my phone again and WILL NOT DO THIS AGAIN!! ### 1/5 — Where is my smart meter data *2026-03-11, version 4.7.4* What a waste of an app, just shows monthly bills, no smart meter usage. Worse than their website ### 1/5 — Crashed *2026-03-10, version 4.7.4* I downloaded the app looked at my billing page then clicked on support page and the app crashed and it was unresponsive. Couldn’t click on anything on my account icon or whatever had to kill it. This was on a fully current iPhone 15 pro with current version of the iOS and a fresh downloaded version of National Grid app. ### 1/5 — National greed *2026-03-03, version 4.7.4* Where you pay more in taxes fees and delivery charges then you pay for electricity and gas….scamm!!!!!!! ### 1/5 — Awful system *2026-02-25, version 4.7.4* Go back to collecting payments yourself and stop demanding that your customers PAY EVEN MORE to use some fly/by-night pass through set up whose safety and longevity are questionable. ### 1/5 — Lousy *2026-02-05, version 4.7.4* Doesn’t tell what amount or what location ## Most praised reviews (10 highest-rated) ### 5/5 — Monthly payments *2026-08-13, version 4.9* This way is way easier than before you swipe and the screen turns green and you know the bill is paid. The last process was a process. And once I thought I completed it and it didn’t get paid I’m really happy with this . ### 5/5 — New updates *2026-08-12, version 4.9* Great new app layout! So much easier to use ### 5/5 — App *2026-08-04, version 4.9* The app is very intuitive. I figured out how to use it right away. ### 5/5 — Great *2026-08-04, version 4.9* Fantastic ### 5/5 — My NG app *2026-08-04, version 4.9* Fantastic convenient easy to use, love it ### 5/5 — Better *2026-07-24, version 4.9* Improvement ### 5/5 — Bill *2026-07-23, version 4.9* Please make sure you text or email me so I’ll know thx ### 5/5 — Easy *2026-07-23, version 4.9* Easy to navigate ### 5/5 — Bill *2026-07-22, version 4.9* Great service ### 5/5 — Easy! *2026-07-15, version 4.9* Easy and perfect. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*