# National Life Group — user reviews > 89 indexed App Store user reviews of National Life Group by National Life Group, rated 4.50/5 from 592 ratings. - Source: https://appshunter.io/ios/app/national-life-group/id1358518929/reviews - App overview in markdown: https://appshunter.io/ios/app/national-life-group/id1358518929.md - Rating breakdown: 5★ 481 · 4★ 41 · 3★ 18 · 2★ 10 · 1★ 42 ## What do users think of National Life Group? Overall sentiment: positive **Pros** - 👍 Easy to navigate and use - 👍 User friendly and convenient - 👍 Straightforward and transparent - 👍 Helpful and informative - 👍 Provides great visibility into policies - 👍 Allows easy access to policy details - 👍 Enables self-service features **Cons** - 🐛 App crashes or freezes - 🐛 Login issues and errors - 🐛 Slow performance - 🐛 Outdated or incompatible with updates - 🔍 Limited functionality for policy changes - 🔍 Lack of agent responsiveness **Commonly reported bugs** - App crashes when trying to view documents - Login screen not working after updates - Unable to complete transactions due to errors **Most requested features** - Allow early bill payments - Provide more policy details within the app - Improve app stability and performance - Enhance login and authentication experience ## Newest reviews (15 of 89) ### 2/5 — It shows call NLG *2025-10-13, version 1.22.0* I was gonna change the allocation but it says call the company. Some of my frind also had the same problem. They are oversee and can’t call the US. This app is inconvenient for editing. ### 5/5 — Love it *2025-09-06, version 1.21.2* Working with national life has been a breeze from changing payment amounts to customer support very happy with how simple it is to access my IUL policy ### 5/5 — Great app *2025-08-01, version 1.21.1* Great app it’s very easy to use and the overall experience and quality is great you can see everything ### 5/5 — Great App!! *2025-06-27, version 1.20.1* Love this App! User friendly ### 5/5 — Love This App! *2025-06-20* The National Life Group bas a wonderful app that keeps me up to date on all of my accounts. They update it daily. I am very pleased to always have this information instantly. ### 5/5 — Todo nítido *2025-06-02, version 1.20.1* Hasta el momento todo bien ### 5/5 — NLP *2025-05-26, version 1.20.1* Great app easy to use and maneuver ### 3/5 — The app keeps crashing unexpectedly. *2025-05-21, version 1.20.1* The app crashes every time I try to open and view a document. Please fix this. ### 5/5 — Great app and products *2025-05-11* The app is great, it’s very simple and easy to use, however I think you might be able to have access to a few more things that they include in the email information regarding your policy. Otherwise I have no complaints. Great company, best life insurance products out there, great agents, and great app! ### 5/5 — User friendly and convenient *2025-04-22, version 1.20.0* User friendly and convenient ### 5/5 — App *2025-04-11, version 1.20.0* The app works fantastic. It’s clear and up-to-date. I’ve had no issues or complaints whatsoever on this app. ### 4/5 — No complaints *2025-04-07, version 1.20.0* The app is very easy to use and easy to understand. The reps are very informative. I wish I learned about them way earlier. ### 4/5 — National Life Group App User *2025-04-04* The app works pretty good, no complaints. I’m able to see my payment and transaction history relatively easy. My only request is to allow the app to give access to make payments early…sometimes I like to pay my month bills early just to get them out of the way. Overall the app works well for me. - TJ ### 5/5 — Oil *2025-03-28* Love being able to to check on my money an other option ### 2/5 — Agent not responding *2025-03-18, version 1.19.0* I have tried many times to get intouch with my agent. I am not sure why but no response. He gets his commission, but ignores his clients. ## Most critical reviews (10 lowest-rated) ### 1/5 — It's a scam. *2026-05-28* Anyone considering opting for this service—don't do it! They are scammers; they will never let you access your money. I tried to close my account with them, and out of the funds I had accumulated over four years—nearly $6,000—I was told that if I withdrew, I would receive only $400. They are absolute fraudsters, and I am going to make this information go viral so that others don't fall victim to this scam of a company. I will be reposting this across every social media platform. ### 1/5 — Not enough customer service agents *2026-05-18* NLG doesn’t have enough customer service agents and takes so long time to have the call and for some reason if NLG can’t have the money from your bank and you have auto payments, your auto payments turns off and is reason that in a case if something happens you in that period of time is reason that NLG doesn’t pay you your coverage cus you didn’t pay you your monthly payment cus you have in your mind that you had auto payments on ### 1/5 — National Lie *2026-01-13* They are slow and outdated. When I signed up, they told me I could use it easily and without complications, that it was better than having a savings account. I put money into it thinking I would have quick access to it, and they show that I can withdraw it. But when I try to complete the transaction, it gives an error. It's a huge mistake I made. ### 1/5 — The app *2025-11-20, version 1.22.1* App won't open after updating! ### 1/5 — Irritate log in into the app, not working at all *2025-09-13, version 1.21.2* So annoyed and frustrated, the app keep asking for code but after typing code it’s not accepted, repeat many many many times. Could not log in at all. Please fix or provide another web friendly login page. Thanks ### 1/5 — They took $1,000 from me *2024-11-20* I know this probably won’t do anything but I guess they have no standard for their agents. I was sold on an indexed life policy under the expectation that I had access to the funds whenever. Well, I ended up canceling the policy after putting over $1k in and got no money back. Thinking this was strange I called the company and they explained that there is a penalty fee until the account has been open for 10 years so I don’t get anything from the account. Kind of ridiculous, not a fan. Make sure to really understand the terms because the agents can lie and mislead you with no repercussions. ### 1/5 — Logging in problem *2024-11-05, version 1.18.0* Why does it keep telling me my password is wrong? Why is it so slow? ### 1/5 — app never works *2024-08-08, version 1.18.0* I’d give it Zero if I could. I can never log in due to “technical difficulties”. The website doesn’t work either. ### 1/5 — This company definitely a trash *2023-02-14, version 1.14.2* Don’t trust it ### 1/5 — No assistance! *2022-07-12, version 1.13.2* I sent up documentation to state that I would not be needing your service but was not answered back. Instead continue to charge me for the health insurance so I have removed my account info hopefully now you will listen, if not charge it to the game! ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing App! *2026-05-26* The quality of this app is by far the best I’ve seen! The ease of use and ability to research and cross reference the information on your policies and the availability of options is just Amazing! ### 5/5 — National Life for people *2026-04-16* Great National Life Group company great mutual company. Now I know why agents recommend this company and it’s very easy to access the cash value against your life insurance policy and take out loans. And great neutral company better than any other company me as an agent I would recommend this life insurance mutual company for a family and friends and for anyone that wants to actually have more financial security in their life with a life insurance company this is the one to go. ### 5/5 — Easy to use *2026-04-02* This app has been great for keeping up with my policy, making additional payments online and watching my cash value grow. ### 5/5 — IUL Pension *2026-03-24, version 1.22.3* The IUL is top tier. NLG is the best/easiest platform, fastest growing and best customer service. Most people try to sell me on 401(k), IRA, CDs, mutual funds, and even high-yield savings. I have friends doing bitcoin, real estate and everything. These tools have their benefits, but they are not the best for tax-free retirement planning. My agent clearly showed me my tax-free retirement payout every month for the rest of my life until age 120 and at any point I pass, the remainder will go to my beneficiary tax-free. We both will receive tax free payments without any worries of market loss. That’s a real Retirement Plan. You can take money anytime as your cash value builds. In the beginning, it’s typically not as much cash value but as it compounds, the cash value compounds like crazy with an average 6 to 8% growth long-term. It’s not a get rich quick deal, it’s a tax-free retirement plan. If you come in with a larger amount of funds, you can put in a one time payment instead of monthly payments and start pulling retirement sooner. Wish I would have known sooner! Thanks @SynergyjSheffield ### 5/5 — Excellent *2026-01-27, version 1.22.2* Easy to navigate and use. ### 5/5 — First time user *2025-11-06, version 1.22.0* Pretty self explanatory, user friendly and extreme easy to use! ### 5/5 — Easy Peasy *2025-11-05, version 1.22.0* This app is very helpful. Easy to navigate. ### 5/5 — Grate app *2025-11-03, version 1.22.0* The only life insurance company with usefull App ### 5/5 — Amazing app *2025-10-12, version 1.22.0* Great company. I love NLG. ### 5/5 — App is great!!’ *2025-09-07, version 1.21.2* I’ve started using the app and its phenomenal! It’s easy to use and allows me to pull uo my past history. I highly recommend it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*