# Nations Direct — user reviews > 60 indexed App Store user reviews of Nations Direct by Nations Trust Bank PLC, rated 3.90/5 from 12 ratings. - Source: https://appshunter.io/ios/app/nations-direct/id1200369339/reviews - App overview in markdown: https://appshunter.io/ios/app/nations-direct/id1200369339.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (12 of 60) ### 3/5 — 4 months of badgering - success *2022-11-14, version 4.01.48* Finally a version that opens on an iphone!!! Hurrah ### 1/5 — Mobile app *2022-08-22, version 4.01.44* Not a great app. Flaws to be addressed. Login is not convenient ### 1/5 — First roll out, then let customers do the testing *2022-08-20, version 4.01.44* Not sure who’s brilliant idea is to randomly rollout a huge update to the app and after a week send an official mail about the update. Complete disaster. Doesn’t even let me login. ### 2/5 — Does not support secure 1Password *2022-08-16, version 4.01.44* The new update looks better, but broke the compatibility to use secure password managers like 1Password. Please fix this easy task in the next update cycle. Make things better from where they are, not worse. ### 1/5 — App is useless *2022-07-28, version 3.00.11* This is not a functioning app and useless!! Constantly need to delete and download the app. High time for banks in SL to adopt a functioning app so people can use. ### 1/5 — Sincere hope head of IT of NTB notices this crapp. *2021-09-30* A cheap port that doesn’t even scale on a phone isn’t an App. A ton of functional errors and even after being forced to reset my password, newly accepted password is rejected with a “whoops” denial. Seriously, are the coders 12 year olds? NTB take notice and assign the development of a proper app. Nowadays you can get a young team who could do it well and brilliantly. Long standing NTB customer here, thoroughly disappointed. **Developer response:** Firstly we would like to apologize for the inconvenience and disappointment that you experienced with our Banking services recently and thank you for notifying us on the same. Please send us your contact details along with your concerns to customerservice@nationstrust.com in order for us to assist you further. Thank You! ### 3/5 — FaceID not supported *2021-06-25, version 3.00.10* Since FaceID is not supported, I find it really difficult to use the app. Other than that, app is super cool. ### 2/5 — Need FaceID *2021-06-22* Annoying to login every time with password without face id support **Developer response:** Firstly we would like to apologize for the inconvenience and disappointment that you experienced with our Banking services recently and thank you for notifying us on the same. Please send us your contact details along with your concerns to customerservice@nationstrust.com in order for us to assist you further. Thank You! ### 2/5 — Biometric scanner *2021-01-12, version 3.00.09* What happen to the biometric which was there before? Was very convenient to login and have to type password everytime of the session ### 1/5 — No Option for Reset Password if we dont have debit card *2021-01-10* I’m really disappointed about this app. If we don’t have any debit card or credit card, there is no any option for reset your password even from banking side. They disabled the option for resetting with the bank account details option. **Developer response:** Firstly we would like to apologize for the inconvenience and disappointment that you experienced with our Banking services recently and thank you for notifying us on the same. Please send us your contact details along with your concerns to customerservice@nationstrust.com in order for us to assist you further. Thank You! ### 3/5 — No Support for Face ID *2020-12-31, version 3.00.08* The app doesn’t support Face ID yet though that’s a feature released several years ago. It’s very annoying to keep entering the password whenever I need to access the app when other banks have already built that feature on to their apps. Please work to implement this in the app. ### 3/5 — Login with FaceID missing *2020-12-15* Guys, it's high time you introduce the login with FaceID feature. No iPhone that came since last 2 years has TouchID. ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone 14 regarded as not secure device and the App is not working *2024-09-01, version 4.01.58* The App is now working. Thank you. ### 1/5 — Cannot login in *2024-08-27, version 4.01.58* Worst bank app ever ### 1/5 — Worst App *2024-04-19, version 4.01.55* I tried to get my forgotten username. But after so many verifications just a pop up message coming and said “username is …” bla bla bla .. ### 1/5 — Such a messy app. *2023-10-20, version 4.01.55* Terrible app, keeps saying that my password is wrong, and I used the forgot password option 4 times and reset the password many times and IT STILL SAYS ITS WRONG!! So annoying. Fix this stupid app’! ### 1/5 — Can’t use this app if you have an older iPhone version 😔 *2022-11-26, version 4.01.48* If you don’t have an updated version of IOS (13) then you can’t use this app at all? 😔😔 ### 1/5 — Useless ! *2022-11-24, version 4.01.48* App is not functional! It was working fine with the previous version. The bank is simply wasting our time with this version of app. ### 1/5 — requires iOS 13.0 *2022-11-21* It requires iOS 13.0 or latest where iPhone 6S and below phones are not supporting with this version. **Developer response:** Hi, please accept our sincere apologies for the inconvenience you may have experienced with our service. We wish to inform you that the current version is supported only on devices that run on iOS 13 and above. However, we will be able to grant the access exceptionally until you upgrade your device to the required version. Kindly share your NIC & contact number to customerservice@nationstrust.com Or, you may also reach us directly on +94114711411 to resolve this matter. Please quote 302070 as your issue reference. Thank You. ### 1/5 — Access issues for overseas people *2022-11-08, version 4.01.48* Not recommend for outsiders this new version. We struggle to login since this new updated. We are from Overseas. This always required OTP is going to Sri Lankan registered number. Kindly give us solutions for this. Before the OTP was came to Email.that would be eazy. Try fix this issue. We can’t go here and there instead of hassle free customer service. ### 1/5 — The worst banking app ever *2022-08-31, version 4.01.44* You cant do even a card payment. Im not sure who authorized this to be deployed without even testing basic functionalities ### 1/5 — Absolute garbage!! Bring back the old app! *2022-08-27, version 4.01.44* UPDATE: Now it won’t let me login and says my device is not secure, and the message is cut off by the iPhone notch. 🤦‍♂️ —————————————————— Previous review: Been trying to make a payment to my NTB Amex credit card and tapping the confirm button does nothing and no error message either. It’s frustrating to see a basic feature failing without any feedback to the user. Please fix ASAP. And don’t reply with a canned response and ask me to call your hotline. ## Most praised reviews (10 highest-rated) ### 5/5 — Top Tier *2025-05-05, version 4.01.61* The app is the reason I maintain an account with Nations Trust. Superior not just locally but internationally. Only gripe is the requirement to change passwords regularly. If 2FA is enabled (especially with Face ID or fingerprint) I believe the password change requirement should be optional as an added security feature a user can opt into rather than being forced to do so. Other than that, absolutely spot on UX. ### 5/5 — The Most Convenient Banking App *2024-01-17, version 4.01.55* NTB has recently improved their banking app and honestly I believe this is the most convenient banking app I have seen among other banking apps in Sri Lanka. Thank you so much, keep up the developments continuously. ### 5/5 — New update is great *2022-08-24, version 4.01.44* Like the new design ### 5/5 — Awesome *2022-08-15* Hands down this is the best banking app in Sri Lanka. Works really smooth and great UI/UX. **Developer response:** Thank you for your valuable feedback! ### 5/5 — The new update is great *2022-08-13* I use NTB primarily because of this mobile app. UX has always been great, but the UI has gotten a lot better with the new update. I think the new app is built on flutter and it's smooth. I’m experiencing only an issue is sometimes app stuck on splash screen **Developer response:** Thank you for your feedback and we are deeply sorry for the inconvenience. Please contact us on +94114711411 with information about your issue, so we could assist you further. ### 5/5 — Last update screwed everything up *2018-12-13, version 3.00.00* I’m using an iPhone 6 but the app thinks I’m using a iPhone 4S or something. The screen is small and so hard to use 🤦🏻‍♂️ ### 5/5 — Face ID *2017-12-24, version 2.6.20* Please enable Face ID for iPhone X ### 4/5 — Best Banking App in Sri Lanka, But Needs More Features *2025-03-23, version 4.01.60* The best banking app in Sri Lanka so far, but there’s still room for improvement in terms of features compared to banking apps in other countries. ### 4/5 — Cool App *2023-01-17, version 4.01.53* Honestly good experience! Nothing much to complain except for convenience! ### 4/5 — Implement face id for this *2021-11-03, version 3.00.10* Please implement face id for this app most of the banking apps have face id feature to unlock the app but in this it was not there so ot is better to be install face id for this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*