# NationsOTC — Over-the-Counter Products

> Mobile app for managing over-the-counter health benefits and product discovery. (iPhone/iPad app by NationsBenefits, LLC.)

- Source: https://appshunter.io/ios/app/nationsotc/id1597053323 (this page in markdown: same URL + `.md`)
- Developer: [NationsBenefits, LLC](https://appshunter.io/developer/1488073131)
- Category: Health & Fitness, Shopping
- Price: Free
- Rating: 1.80/5 from 221 App Store ratings · 50 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.4 · 45 MB
- Released: 2021-12-29
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nationsotc/id1597053323/reviews.md

## What is NationsOTC?

The NationsOTC mobile app offers a unique member engagement experience designed to improve health outcomes, decrease healthcare spending, and increase satisfaction. Download the app to make it even easier to take advantage of managing your benefit. View benefit information, create a personal health profile and receive product recommendations based on your individual needs. Through the NationsOTC mobile app, you can filter, sort, and search by category, pricing, wallet, and more. Get a closer look at products with expandable 360-degree images. You can easily access benefit tracking to see available dollars to spend on plan-approved products to live a healthier lifestyle. All orders are shipped with nationwide 2-day delivery at no additional cost.

## Key features

- Benefit information viewing
- Personal health profile creation
- Product recommendations
- Product filtering and searching
- 360-degree product images
- Benefit tracking
- Nationwide 2-day delivery

## What do users think of NationsOTC?

Overall sentiment: negative

**Pros**

- 👍 OTC program is wonderful (when it works)
- 👍 Helps make it easy to get critical products

**Cons**

- 👎 App is broken and a joke
- 👎 Prices are 2-3x higher on their store
- 👎 No scanner option on the app
- 👎 Eligibility checks are inaccurate
- 👎 No delivery estimate or tracking
- 👎 Warehouse items are dented
- 👎 Groceries aren't covered
- 👎 Cannot track orders
- 👎 Terrible customer service, long holds
- 👎 Very little variety of items
- 👎 Member ID not recognized
- 👎 Cannot log in to the app
- 👎 App continuously gives error messages
- 👎 Scanner does not respond
- 👎 Reward money issues, funds not available
- 👎 App still not fixed after updates
- 👎 App will not let me login
- 👎 Scanner is very frustrating
- 👎 App is worse, does not scan items
- 👎 Items not credited at the register
- 👎 Continually have to return items
- 👎 Lost benefits and spend on travel
- 👎 App is worthless, won't open
- 👎 App does not work on iPhone or PC
- 👎 App is junk, scanner is unreliable
- 👎 App is terrible, never opens
- 👎 Bad app, waste of time
- 👎 App doesn't work, gives error messages
- 👎 App goes to a white screen after password reset
- 👎 App doesn't work, items not covered at register
- 👎 App stinks, products not covered
- 👎 App keeps loading, error messages
- 👎 App is buggy, requires reinstallation
- 👎 Benefit card doesn't work most of the time
- 👎 App doesn't work at all
- 👎 Scanner doesn't recognize eligible products
- 👎 Login information not saved
- 👎 Items scanned approved but rejected at pay
- 👎 Cannot checkout items on app or website
- 👎 Horrible app, does not work on iPhone
- 👎 No way to contact support
- 👎 Very slow load, requires reinstallation
- 👎 Blank page with a spinning circle
- 👎 Scanner doesn't work, items rejected at register
- 👎 Complicated login, no obvious way to scan
- 👎 Benefit card number not processed online
- 👎 Each time you open the app you have to enter ID and DOB
- 👎 Poor selection of available products
- 👎 Product selection is limited with no description
- 👎 Very few items are covered
- 👎 App is garbage, verification codes not accepted
- 👎 App doesn't work in stores
- 👎 Scanner doesn't work, useless app
- 👎 App will not load on iPhone
- 👎 App only works for their online catalog
- 👎 Does not scan products at other stores
- 👎 App is not user friendly
- 👎 Old app was much better

**Commonly reported bugs**

- No scanner option on the app
- Inaccurate eligibility checks
- No delivery estimate or tracking
- Warehouse items are dented
- Cannot track orders
- Terrible customer service, long holds
- Member ID not recognized
- Cannot log in to the app
- App continuously gives error messages
- Scanner does not respond
- Reward money issues, funds not available
- App still not fixed after updates
- App will not let me login
- Scanner is very frustrating
- App is worse, does not scan items
- Items not credited at the register
- Continually have to return items
- Lost benefits and spend on travel
- App is worthless, won't open
- App does not work on iPhone or PC
- App is junk, scanner is unreliable
- App is terrible, never opens
- Bad app, waste of time
- App doesn't work, gives error messages
- App goes to a white screen after password reset
- App doesn't work, items not covered at register
- App stinks, products not covered
- App keeps loading, error messages
- App is buggy, requires reinstallation
- Benefit card doesn't work most of the time
- App doesn't work at all
- Scanner doesn't recognize eligible products
- Login information not saved
- Items scanned approved but rejected at pay
- Cannot checkout items on app or website
- Horrible app, does not work on iPhone
- No way to contact support
- Very slow load, requires reinstallation
- Blank page with a spinning circle
- Scanner doesn't work, items rejected at register
- Complicated login, no obvious way to scan
- Benefit card number not processed online
- Each time you open the app you have to enter ID and DOB
- Poor selection of available products
- Product selection is limited with no description
- Very few items are covered
- App is garbage, verification codes not accepted
- App doesn't work in stores
- Scanner doesn't work, useless app
- App will not load on iPhone
- App only works for their online catalog
- Does not scan products at other stores
- App is not user friendly
- Old app was much better

**Most requested features**

- Bring back the original OT nation, wallet app
- Add a scanner option to the app
- Improve eligibility checking accuracy
- Provide delivery estimates and tracking
- Improve customer service response times
- Increase product variety
- Allow fingerprint login or saved passwords
- Fix the scanner functionality
- Improve app stability and reliability
- Allow login with last 4 digits of SS# and birthday
- Make login information saved
- Improve app performance and loading times
- Provide clear explanations for reward money issues
- Fix issues with verification codes not being accepted
- Allow app to work for purchasing items at other vendors (Walmart, CVS, etc.)
- Improve product descriptions
- Add support contact information
- Allow nickname usage for login
- Fix the checkout process on the app and website

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/nationsotc/id1597053323/reviews.md

### 1/5 — Nations benefits fail

*2023-02-27, version 2.38.38*

This supplemental benefits program is the worst. You can only order online from their own store where the prices are 2-3 times what they are at the other eligible stores. They claim you can scan products at the others for eligibility, but there is no scanner option on their app. They also claim you can check eligibility by entering the UPC of products from other sources (in my area, Kroger, Meijer, Walmart and CVS) but after trying several UPC’s from the other stores, only 1 item came back as eligible at Walmart while the same generic product from Kroger did not. I placed an order for cough drops from the National Benefits site, but canceled it 10 days later since it still hadn’t arrived. I was never given a delivery estimate or a way to track the order. The only way to determine eligibility at other suppliers is to take the items to the checkout line and roll the dice. A big part of why I stayed with the same Medicare Advantage plan this year was because the Healthy Benefits program for OTC and healthy food supplemental benefits was great. Then they switched over to this price-gouging, broken joke of a system. I’ll be reviewing my options. I wish I had the option of a 0 star rating. It would be more accurate.

### 1/5 — Bring back the original OT nation, wallet app

*2023-02-21, version 2.38.38*

The other app was better. You can scan all your products and items, and know how much they are, and if they are not approved before going to the register, you have to bring back the original OTC nation at all it to scan the items and make more items of proof with this app.

### 1/5 — I love this

*2023-02-13, version 2.38.38*

This program is junk the warehouses they ship from is dented cans. I ordered Feb first today is the 13 still haven’t gotten it. 14 dollars for 4 cans of green beans i can get 20 cans for that at Walmart. The only store we have that takes the card is Walmart and cvs .

### 1/5 — Nothing seems to work anymore.

*2023-02-07, version 2.38.38*

👎🏼👎🏼 SOCIALIZED MEDICINE DOESNT WORK. As for the other stuff? Groceries aren’t covered. I don’t have any confidence in HMOs. This is a great example of how our society is functioning right now… It isn’t. Socialized medicine might seem like a great idea but it’s just a single minded idea, and so are HMOs.

### 2/5 — Can not track the order

*2023-01-13, version 2.38.38*

Lack information of OTC product and cannot track the order.

### 1/5 — Terrible customer service

*2023-01-10, version 2.38.38*

First of all, went to CVS to buy Pepto Bismol and my card was not accepted yet you can purchase it from the OTC store.  Why??

Second, called customer service number four times today and never spoke to a “member service advisor”.  Actually on hold right now while I’m typing this. 

Hire more people!!

### 1/5 — Very Little variety

*2023-01-08, version 2.38.38*

Went to look for items we normally get but only a couple available. I don’t want to go to Walmart checkout only to find out my usual items not covered. This change OTC providers is a disaster.

### 1/5 — Won’t work

*2023-01-07, version 2.38.38*

I have tried this app several times, it does not recognize my member ID number.

### 1/5 — Small step

*2023-01-03, version 2.38.38*

I was FINALLY able to register on the website (can’t do it on the app - member number not recognized) but I still can’t login to this app. All options of logging in return the same message - information entered is not valid. Calling the si-called help number is useless since the caller is kept on hold forever. 
I used to test websites and apps. Would you hire me to test your app?

### 1/5 — May not be the worst app but in the top 3!!

*2023-01-02, version 2.38.38*

I spent the better part of a morning with a very patient young female who was trying to help me log in. After several back and forth’s with the engineers we finally got it to work. Now after not using it for a couple months it is impossible to log in again. The app continuously gives me error messages. It’s also impossible to log in using the site. It keeps saying my member ID is wrong, it isn’t and my password is wrong, it isn’t. It’s almost like they don’t want you to order anything. This should be an embarrassment for Florida Blue and could even drive people away. I would give it zero stars if I could.

## Frequently asked questions about NationsOTC

### What does the NationsOTC app do?

The NationsOTC app provides a platform for members to engage with their over-the-counter health benefits. It allows users to view benefit information, create personal health profiles, and receive product recommendations tailored to their needs. The app aims to improve health outcomes and decrease healthcare spending.

### How can I manage my benefits with this app?

You can easily manage your benefits by viewing your benefit information and tracking your available spending dollars for plan-approved products. The app allows you to filter, sort, and search for products based on category, pricing, and wallet, making it simple to find what you need.

### Are there any costs associated with using the NationsOTC app?

Based on the provided information, the NationsOTC app is offered for free. There are no mentioned costs for downloading or using the core features of the application. Additionally, all orders are shipped with nationwide 2-day delivery at no additional cost.

### What kind of products can I find on the app?

The app focuses on over-the-counter (OTC) products that are approved under your health plan. You can explore a wide range of items, view detailed 360-degree images, and get personalized recommendations based on your health profile and needs.

### Who is the NationsOTC app designed for?

This app is designed for members who want a convenient way to manage their over-the-counter health benefits. It's for individuals looking to easily access product information, track their spending, and make informed choices about their health and wellness.

## Version history (last 1 release)

### 2.38.38 — 2022-12-25

Scanner bug fixes and enhancements

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## More apps by NationsBenefits, LLC

- [NationsNutrition](https://appshunter.io/ios/app/nationsnutrition/id474785908)
- [Hearing Hunt](https://appshunter.io/ios/app/hearing-hunt/id1488073132)
- [MyBenefits Portal](https://appshunter.io/ios/app/mybenefits-portal/id1642532832)
- [Benefits Pro](https://appshunter.io/ios/app/benefits-pro/id6450181308)

All apps by NationsBenefits, LLC: https://appshunter.io/developer/1488073131

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*