# Nationwide VetHelpline® — user reviews > 137 indexed App Store user reviews of Nationwide VetHelpline® by Nationwide Mutual Insurance, rated 4.97/5 from 6,148 ratings. - Source: https://appshunter.io/ios/app/nationwide-vethelpline/id1515301514/reviews - App overview in markdown: https://appshunter.io/ios/app/nationwide-vethelpline/id1515301514.md - Rating breakdown: 5★ 5,440 · 4★ 83 · 3★ 9 · 2★ 3 · 1★ 11 ## What do users think of Nationwide VetHelpline®? Overall sentiment: positive **Pros** - 🚀 Quick response time - 👍 Friendly and knowledgeable staff - 🤝 Excellent customer service - 🔍 Thorough diagnosis and advice - 💤 Provided peace of mind and reassurance - 🆓 Included as part of pet insurance plan **Cons** - 🐛 Compatibility issues with certain devices - 🔑 Difficulty logging in or account management - 📱 Preference for phone support over app **Commonly reported bugs** - Pets not loading properly in the app - Captcha system causing issues for users **Most requested features** - Integration with pet insurance coverage details - Ability to submit claims directly through the app ## Newest reviews (15 of 137) ### 4/5 — Helpful *2026-06-20, version 25.51.0* Would have given a 4.5, but no opportunity to do so. 3rd time using it and was the best experience yet. The Vet was very professional, compassionate and helpful with steps to take. ### 5/5 — Very Helpful *2026-04-21, version 25.51.0* Very accessible ### 5/5 — Cooper *2026-04-10, version 25.51.0* This is the best help line ever! Saves me money from going into my vet right away. Thank you. ### 5/5 — Best decision ever *2026-03-24, version 25.51.0* This has saved me so much time/money for simple incidents when you “aren’t sure if i should go to the vet”. Very knowledgeable providers. Always professional. App works flawlessly ### 5/5 — My review *2026-03-18, version 25.51.0* It’s great! ### 5/5 — Knowledgeable vet *2026-03-15, version 25.51.0* The vet was very professional and knowledgeable. He was very helpful and gave me good advice without being overly aggressive. Would definitely recommend. ### 5/5 — Fantastic system *2026-02-25, version 25.51.0* I just wanted to try it. Is amazing. ### 5/5 — Awesome *2026-02-22, version 25.51.0* So glad nationwide offers this service!!! ### 5/5 — Hotspot *2026-02-15, version 25.51.0* Quick and easy. The very was great. As I suspected, hotspot. And now I know what to do to treat and watch. ### 5/5 — Grateful for immediate help *2026-01-15, version 25.51.0* Dr Victoria Lama is excellent! My doodle had horrible razor burn, which made her red,cut and itchy. She recommended some topical over-the-counter products and then followed up a couple days later. Everything worked well! I am calm. My dog is calm and everybody is happy. I highly recommend you use this service. ### 5/5 — Amazing vet! *2025-12-13, version 25.41.1* Amazing vet advice! Very friendly, very helpful. ### 5/5 — Nice experience *2025-12-07, version 25.41.1* It helped so much ### 5/5 — Fantastic! *2025-12-04, version 25.41.1* I can’t say enough about the value of having a vet to talk to 24/7. I do not enjoy the amount of money I have to pay for insurance, but when compared to other policies, access to a vet at all hours of the day is wonderful. ### 5/5 — Awesome support! *2025-11-23, version 25.41.1* I spoke with a Dr. within an hour and was extremely satisfied with her diagnosis and recommendations!! ### 5/5 — Great service and support *2025-11-20, version 25.41.1* I was so glad to find that my insurance included this service. I’ve been in and out of ER with my cat and overwhelmed with information and a lot of unknowns. It was very helpful to have someone to talk to. The service was easy to use and I got an appointment right away. The vet was caring and supportive, and offered helpful advice that my vet hadn’t yet discussed with me. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitch with Login Preventing Access to Care *2026-08-24, version 25.51.0* This app has been failing for weeks now. I have needed to access the 24/7 Vet Helpline app that is included with my pet insurance policy. I tried accessing the app to schedule a call at the beginning of August. When I reached the technical error, I ended up booking an appointment directly with my vet. It’s been about three weeks since then and I need to use the Helpline again. This is no longer just a one-off issue and I am extremely disappointed that I’m paying for this Helpline service that isn’t working. The “Contact Support” line takes you to a recording that says there are no agents available to assist and directs you to an email address. An auto reply arrived stating their business hours which my email was sent well within those hours. No one reaponds to emails otherwise. It is terrible that an issue that prevents pet owners from getting 24/7 care hasn’t been fixed in weeks. I can’t imagine how helpless pet owners like me feel thinking they have the peace of mind of this service only to find out, it’s broken. Nationwide is really screwing over policy holders. ### 1/5 — Can’t log in *2026-05-28, version 25.51.0* Despite using several times before, now it won’t let me log in. Can’t “set up my account.” I don’t need an account set up. I need my existing account. The problem is no support after 4pm or on weekends. This is when ppl need the app the most- when their normal vet isn’t open. ### 1/5 — Can’t log in *2025-12-05, version 25.41.1* Impossible to log in. ### 1/5 — Unable to Access *2025-10-29, version 25.41.1* Stuck on a loading screen that says “setting up your VetHelpline account” so I’m unable to access the app. I’ve used it before without issue but lately this has been happening. So unfortunate as the pet helpline is included with my policy and it is such a helpful tool to access when working properly. ### 1/5 — Cannot Access *2025-10-26, version 25.37.1* Despite being a policy owner for years and my acct email/zip not changing, I am unable to access the app. I’ve never NEEDED to access the app before this wkend. Very unfortunate that when the need was there, basic functionality was not…Nor was any kind of help/tech support available over the weekend to try and resolve the issue. ### 1/5 — Can’t login :( *2025-07-14, version 25.21.0* I’ve tried logging in and when I get the passcode to my phone for authentication I cannot get past that screen. I tried deleting the app and reinstalling as well. No luck. Any advice? ### 1/5 — Too many bugs *2025-07-09, version 25.21.0* This app is so buggy. It barely opens. Even when it opens it doesn’t work so I can barely click on anything. My call disconnected. If they can’t make the app work they should just bring back the phone number. Idk how this app has 5 stars unless those are paid/bot reviews ### 1/5 — Painfully Useless on a MacBook *2025-07-02, version 25.21.0* My iPhone 12 Pro Max struggles with connecting to the internet, so I was excited to see there was an app for my MacBook. I agree with the other review that this should be a web app because it would eliminate the need to maintain multiple applications. The Mac-based app seems to not be current and just did not work at all due to inconsistencies In the user interface. Such a shame, as I was almost unable to have my appointment that my dog desperately needed to ensure he didn’t need to be taken to the closest ER 60 miles away. Service from the provider was great, and the iPhone app was flawless, but inconvenient. ### 1/5 — App is broken *2024-07-08, version 24.23.0* Links in the app are broken. It won’t allow me to use anything. ### 1/5 — Why no more phone number? *2024-05-01* It’s completely ridiculous that nationwide got rid of the phone number in favor of an app. I don’t want another app to have to access care and absolutely don’t want to be on a video call when I’m concerned about my pets well being. Bring back the phone line. ## Most praised reviews (10 highest-rated) ### 5/5 — Game changer *2026-08-17, version 25.51.0* Love this app and being able to have a “tele-health” call with a vet, So much more less stressful than getting the cats into a crate and driving them to the vet for non-emergency questions. ### 5/5 — Great Vet Telemedicine *2026-08-09, version 25.51.0* The veterinarian was very knowledgeable, concise and helped rule out multiple things in a visit time. I am so glad that the Nationwide vet application ### 5/5 — Extremely Helpful and timely! *2026-07-08, version 25.51.0* Dr Hulse explained our situation with my dog and told me what to look for to make sure he is ok. Thanks so much! ### 5/5 — Fantastic service! *2026-06-27, version 25.51.0* Wow! What a remarkably easy, wonderful process this was! Dr. Rogers was beyond helpful and kind. Anyone who has this insurance for their pets needs to utilize this service for sure! 10/10! ### 5/5 — Helpful *2026-06-05, version 25.51.0* The vet answered all my questions . I can now know what is my preferred treatment route when I go to the vet in person . And not be blindsided by a large bill,because I know what to expect . ### 5/5 — Best Vetrinarian Service Ever *2026-05-31, version 25.51.0* My dog suffered a seizure and I reached out to the VetHelpline. They returned my call on schedule and provided the advice and guidance needed. Thanks for great service and care provided. ### 5/5 — Great service *2026-05-14, version 25.51.0* Great knowledgeable advice and a great service provided by Nationwide ### 5/5 — Fast service. Awesome vet! *2026-05-08, version 25.51.0* She was awesome and very thorough. Answered all my questions and gave great advice on further care. Thank y'all so much! ### 5/5 — Amazing Assiatance *2026-05-01, version 25.51.0* I just tried VetHelpLine for the first time today and it was incredible! My bet, Dr Sally Wixlin was kind, responsive, and so helpful when my pup Oscar came in contact with a stick in the eye. She gave me supportive advice and several options for immediate at home care, and going to Vet for further care if necessary. Truly a wonderful tool that highly recommend and will definitely use in the future. ### 5/5 — Grateful *2026-04-28, version 25.51.0* My husband and I are grateful for Dr W. She was professional and also provided such personal support and intimate understanding of our situation. She understood our situation. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*