# NatWest Bankline Mobile — user reviews > 64 indexed App Store user reviews of NatWest Bankline Mobile by National Westminster Bank plc, rated 4.60/5 from 11 ratings. - Source: https://appshunter.io/ios/app/natwest-bankline-mobile/id1441798359/reviews - App overview in markdown: https://appshunter.io/ios/app/natwest-bankline-mobile/id1441798359.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 0 ## What do users think of NatWest Bankline Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use and navigate - 👍 Good for business - 👍 Robust and reliable - 👍 Essential tool for modern banking - 👍 Compliments web version - 👍 Works well for approvals on the go - 👍 Great app for daily monitoring - 👍 Simple and easy to use - 👍 Fantastic app - 👍 Outstanding **Cons** - 🐛 App crashes frequently - 🐛 App freezes during payments - 🐛 Inconsistent Face ID/fingerprint recognition - 🐛 Missing payment information compared to website - 🐛 Setup resets when navigating away - 🐛 Limited to one phone per user account - 🐛 Cannot pay in checks - 🐛 Cheque deposit doesn't work - 🐛 App will not update - 🐛 Requires iOS 16, making it unusable on older devices - 🐛 Useless app for sending money - 🐛 Help section doesn't load - 🐛 Over complicated and unreliable - 🐛 Super clunky compared to personal app - 🐛 Cannot see all accounts on the 'Accounts' page - 🐛 'Accounts' page orders by short name, not alias - 🐛 Payment approval process severely limited - 🐛 No facility to search for an account - 🐛 Not fit for purpose for non-profits requiring dual control - 🐛 Punitive charging policy for small businesses - 🐛 Cannot access multiple Bankline accounts on one device - 🐛 App hangs on payments, showing no data connection - 🐛 Cheque paying in at the top is inconvenient - 🐛 App won't load - 🐛 Freezing on payments - 🐛 Does not allow bulk payments - 🐛 Cannot see all accounts, frustrating balance checks - 🐛 Cannot make payments on weekends/bank holidays - 🐛 Old design, not user-friendly - 🐛 Cannot enter supplier reference on iPad/iPhone - 🐛 Cannot reorder balance widgets - 🐛 Cannot see payee bank details until payment is set up - 🐛 Spam promotions (Tyl advert) that won't go away - 🐛 Ads on account screen - 🐛 'Don't show again' option for Tyl advert doesn't work - 🐛 Login process changed, repeatedly locked out - 🐛 App bricks itself, requires reinstallation - 🐛 Cannot cancel payments on the app - 🐛 No visible logout icon - 🐛 Payments not showing for authorization **Commonly reported bugs** - App resets during setup - App does not update - App requires iOS 16, incompatible with older devices - App stops working on older iOS versions - Face ID/fingerprint recognition fails - Help section does not load - App hangs on payments, shows no data connection - Cheque deposit functionality fails - App crashes frequently - App freezes during payment processes - App will not load - App bricks itself and requires reinstallation - Login process repeatedly locks users out - Cannot see all accounts on the 'Accounts' page - Cannot enter supplier reference on mobile devices - Payments not showing for authorization - Cannot cancel payments on the app - No visible logout icon - Ads (Tyl) persist despite 'don't show again' selection - App does not display more than a specified number of accounts - App orders accounts by short name instead of alias - Payment approval process is limited - App does not provide facilities to search for an account - User roles for charity accounts do not allow payments to be seen/released in mobile app - App cannot handle multiple Bankline accounts on one device - App hangs on payments, requiring restarts - Cheque paying in is at the top, leading to accidental clicks - App won't load - App keeps freezing on payments - Does not appear to allow bulk payments - Does not show all accounts, frustrating balance checks - Cannot make payments on weekends and bank holidays - Old design and not user-friendly - Cannot enter supplier reference on iPad and iPhone - Cannot reorder balance widgets - Cannot see payee bank details until payment is set up - Spam promotions (Tyl advert) are persistent - Login process is problematic, leading to lockouts - App bricks itself, requiring reinstallation - Cannot cancel payments on the app - No visible logout icon - Payments not showing for authorization **Most requested features** - Generate QR codes - Go back to previous system version - Add payment templates - View pending payments - Use bulk templates on mobile - Store past payees - Support multiple business accounts on one device - Allow switching between Bankline accounts - Improve mobile app to replace card/card reader for response codes - Add ability to reorder balance widgets - Provide ability to produce statements - Show pending transactions - Remove spam promotions/ads - Fix login issues and repeated lockouts - Fix app bricking bug - Add total account balance for multiple accounts - Add visible logout icon - Allow cancellation of payments on the app - Fix issue where payments aren't showing for authorization - Allow users to see payee bank details before setting up payment - Improve payment approval process to view/edit/cancel payments adequately - Add search functionality for accounts - Fix bug where app hangs on payments and shows no data connection - Make cheque paying in less prominent - Allow bulk payments - Enable supplier reference entry on mobile devices - Allow users to see all accounts and balances - Enable payments on weekends and bank holidays - Improve user interface to be more modern and user-friendly - Allow dual control for non-profits in the mobile app - Fix issue with Face ID/fingerprint recognition - Allow users to switch between Bankline accounts easily - Add ability to duplicate app for multiple bankline logins - Allow users to see future dated payments ## Newest reviews (15 of 64) ### 4/5 — QR codes *2025-06-12, version 25.4.0* App is useful, but it’s a shame you can’t generate QR codes like the Personal Nat West app - we are a church and have people want to donate via QR code, but we can’t help them… ### 1/5 — Unable to use *2024-06-24, version 24.1.0* I am unable to download the update as it says my OS is too old but phone says it’s up to date . Why can I not continue to use the previous version. So now I cannot use the app at all as it always takes me to the store to update. May have to look for another bank. ### 1/5 — Setup *2024-06-24, version 24.2.0* Mobile business app setup does not work says app has an unknown error ### 1/5 — I can now not access my account *2024-06-23, version 24.1.0* This new app requires iso16/a newer iphone. How is this an improvement for me? ### 1/5 — Can’t Open App *2024-06-23, version 24.1.0* Says download the latest update, but I can’t because my phone now doesn’t have the latest software, even though it does! Can’t access our company’s money now! So NatWest, what do I do now? ### 1/5 — No longer works *2024-06-21, version 24.1.0* App no longer works on my iPhone. I have used the app since day 1 but now it doesn’t work at all because I am using iOS 15.8 ### 4/5 — Approving payments from bulk lists *2024-02-26, version 23.5.0* Please change the format of approving payments from bulk lists so that all payees that are actually being paid are at the top. This will save needlessly scrolling past all those that aren’t being paid to find the ones that are! ### 4/5 — Good but mobile app has limitations *2023-11-19, version 23.4.0* Would like to be able to use bulk templates on mobile ### 1/5 — Approving payments on a club account *2023-11-15, version 23.4.0* This is such a poor app in many ways compared to the HSBC app. It’s very confusing and raising and approving payments is a poor process. Why do I have to approve a payment I’ve raised as well as the other admin approving it ? Also why doesn’t it store past payees? ### 1/5 — Missing data compared to website version *2023-10-14, version 23.4.0* Important payment information isn’t shown in app version so have to check web version. When setting up a new phone and navigating away from app it resets setup every time.. ### 1/5 — Over complicated and unreliable *2023-09-07, version 23.3.1* This app is horrendous to use. Not fit for purpose. Drops out and constantly requires account administrators to go through the extensive login procedures. Can easily waste a whole afternoon trying to transfer money. ### 1/5 — Not as good as the personal banking app. *2023-07-14, version 23.2.0* This app is super clunky. It’s nowhere near as good as the personal banking app from Nat West, which is top rate. ### 4/5 — Hassle having to keep on changing passwords *2023-06-20, version 23.2.0* Hassle ### 1/5 — Bugs *2023-06-09, version 23.2.0* The 'Accounts' page does not display more than a specified number accounts and therefore I cannot scroll through to see all accounts available on my profile and have to resort to using the desktop version. The 'Accounts' page also seems to order accounts using the account 'short name" assigned by the bank and not the account 'alias' used in Bankline. The payment approval process is severely limited and doesn't know allow adequate functionality to properly view/edit/cancel payments. It would be so much easier if the mobile app could be used as a replacement to the card/card reader when a response code is required (other banks have this feature). The app does not provide any facilities to search for an account, where a large number of accounts are available in a user profile and not indexed correctly, finding a specific account can be time consuming. ### 1/5 — Not fit for purpose for non-profits requiring dual control over payments *2023-04-29, version 23.2.0* As a non-profit organisation we require our financial administrators to have dual-control over our funds. We considered moving banks for a long time until Bankline arrived and offered this, which saved our relationship with NatWest. However we understand there is a feature shortcoming in that the user roles offered to charity account administrators, (specifically the standard role named Payment Controller) do NOT allow payments to be seen or released in the mobile app or ‘new style’ Bankline on browser. As a result our admins have to log into Bankline on browser and switch back to ‘Classic view’ every time to authorise payments. No ETA from NatWest product team on a fix which has been acknowledged as a known bug. Staff friendly and helpful, but Mobile app not fit for purpose for charities unfortunately. ## Most critical reviews (10 lowest-rated) ### 1/5 — Missing data compared to website version *2025-11-07, version 25.9.0* Important payment information isn’t shown in app version so have to check web version. When setting up a new phone and navigating away from app it resets setup every time.. Update 07/11/2025 App still resets when navigating away during setup… can only have 1 phone linked to 1 user account. Think it’s time for bankline to be scrapped and produce something that is functional for 2025.. other banks offer more features with an easier to use app. ### 1/5 — Not good for business *2025-10-23, version 25.7.0* Not good for business ### 1/5 — Changes *2025-09-12, version 25.6.0* Why have you taken away the opportunity to pay in checks? This app was virtually perfect before it was updated and you seem to have ruined it or taken away things that didn’t need to be. ### 1/5 — Cheque deposit doesn’t work. *2025-09-11, version 25.6.0* Very poor functionality for depositing a cheque. It never works! ### 1/5 — Update *2025-05-14, version 25.3.0* This App will not update ### 1/5 — Terrible *2024-10-14, version 24.1.0* Won’t allow me to download, apparently I need IOS16 whatever that is. The upgrade is therefore a downgrade and a reduction in service. Who can I complain to? ### 1/5 — App stopped working *2024-09-22, version 24.1.0* The app suddenly stopped working saying I need to upgrade to the latest version, tried to install it only to get the message Need to have iOS 16,my phone is in iOS 15.8 so can’t now use the app. We’ll done nat west another panderer to the apple rip off ### 1/5 — . *2024-08-24, version 24.3.0* The most useless app to ever exist anytime I try to send money I have to use Face ID, which results in my account being removed because apparently my face is not my face. Trying to log back in is a whole other issue, my password works every where, computer, websites on my phone but if I use the app wrong. If I try to use the help section on the of chance it actually loads by the time I can type my name the whole screens gone white. ### 1/5 — Without IOS 16 I can no longer get into my accounts *2024-07-22, version 24.1.0* My iPhone 7 cannot download this app. (IOS 15.8 is its highest available configuration) The old version is no longer accessible. Weeks ago I was told there would be a workaround. I can no longer use mobile phone access. This is extremely inconvenient to me and my company. What’s happening?? ### 1/5 — Not working anymore! *2024-07-16, version 24.1.0* My phone can not go up to ios16. So I can’t use the app any more!! ## Most praised reviews (10 highest-rated) ### 5/5 — Bankline *2024-09-20, version 24.3.0* Just wish main system would go back 2 plus years ### 5/5 — Bankline app *2024-01-11, version 23.5.0* Very good and easy to use, hardly use the website now! Would really help if you could add payment templates though and be able to view pending payments ### 5/5 — Easy to use *2023-09-18, version 23.3.1* It looks simple to use but still has security control . The ne of the better systems ### 5/5 — On line banking *2023-08-11, version 23.3.0* Easy to navigate. ### 5/5 — Outstanding but *2023-03-10, version 23.1.0* Bankline is outstanding but it charging policy for small businesses with over five bank accounts introduced a couple of years ago is very punitive and makes life unnecessarily difficult! ### 5/5 — Bankline *2022-04-29, version 22.1.1* Works for me ### 5/5 — It would be useful to be able to produce statements *2021-06-07, version 21.2.0* Apart from that it’s very easy to use and really useful. ### 5/5 — An Excellent App *2021-05-16, version 21.2.0* An essential tool for modern Banking. Robust, reliable and secure. Sets NatWest ahead of its peers. Keep up the good work. Ten out of ten. ### 5/5 — App is fantastic but we need the ability to switch between Bankline accounts *2020-11-24* The app is great and is working really well. With the planned updates coming soon it’s goi g to be a valuable tool for managing my business accounts but I also have a second Bankline login for a different business and short of having two handsets I can see no way of switching between accounts. This feature would be incredibly useful. **Developer response:** Good Morning, thank you for your feedback. We're glad you like the app and we are continuously looking at ways we can improve. We have the item on our road map to be able to allow customers to switch between Bankline IDs. ### 5/5 — Brilliant app *2019-10-08* This is a fantastic app. Can’t find anything to complain about. Just a request though. Can you pleas put the total account balance for those of us who have multiple accounts like we have on the desk top version Thanks **Developer response:** Thanks for the feedback! We'll definitely look in to this for you. If you have any other suggestions feel free to email us at BanklineMobile@NatWest.com --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*