# NatWest International — user reviews > 90 indexed App Store user reviews of NatWest International by NatWest Group plc, rated 4.70/5 from 240 ratings. - Source: https://appshunter.io/ios/app/natwest-international/id451464914/reviews - App overview in markdown: https://appshunter.io/ios/app/natwest-international/id451464914.md - Rating breakdown: 5★ 200 · 4★ 24 · 3★ 6 · 2★ 2 · 1★ 8 ## What do users think of NatWest International? Overall sentiment: mixed **Pros** - 👍 Easy to use once set up - 🚀 Quick and straightforward transactions - 💳 Convenient cheque deposit feature - 🔒 Biometric security authentication - 📱 Comprehensive mobile banking functionality - 👨‍💼 Excellent customer service via phone - 💰 Good investment platform - ✨ Continuous app improvements over time - 🎯 Intuitive interface design - 💡 Cashless withdrawal feature **Cons** - 🐛 Face ID/biometric recognition unreliable - 😤 Cora AI chatbot ineffective and frustrating - 🌍 Limited international payment functionality - ⚠️ Confusing UI layout and navigation - 🔄 Recent updates broke existing features - ⏱️ Slow app performance - 🚫 Inconsistent cheque recognition accuracy - 📞 Poor support responsiveness and ticket closure - 🔐 Account access issues after phone changes - ❌ Missing features in international app - 🐛 Recurring notification badges - 🔀 Unintuitive transfer and payment buttons **Commonly reported bugs** - Face recognition fails in non-perfect lighting conditions - App crashes on PIN entry - Invalid character errors in payee fields - Running balance calculation incorrect - Transfer between accounts not working after updates - Mortgage account disappeared from screen after upgrade - Payment deferral feature non-functional - Cheque deposit rejection for unclear handwriting - Biometric authentication not working on new phone despite previous use - International payments redirect to account opening ads instead of IBAN entry - App logs out during payment process - Frame ID verification requires excessive attempts **Most requested features** - Faster app performance - Improved UI/UX design comparable to Revolut - Built-in budgeting features - Third-party service compatibility - Favorites/quick payee access - Better reference character support for payments - Spending feature in international app - Alternative authentication methods to face recognition - Improved Cora AI capabilities - Better cheque deposit validation with override option - Extended support hours for international users - Transaction export to Excel/Numbers format ## Newest reviews (15 of 90) ### 3/5 — Notifications *2026-06-27, version 7.67.0* Still don’t get notifications when money is paid into my account. ### 4/5 — Older generation should join *2026-05-21, version 7.66.0* Easier to use than I expected ### 4/5 — Being Abroad *2026-04-08, version 7.64.0* Easy to use once you have everything set up correctly ### 3/5 — International payments impossible *2026-03-22, version 7.63.0* Click on international payments, new contact, it then loads the NatWest advert to open a new bank account, mortgage ads etc. whats needed us tge drop down box to enter iban etc. ### 2/5 — Cora is dated *2025-12-05, version 7.60.1* Cora can’t reply to many questions and feels old compared to today’s AI standards ### 5/5 — My face recognition doesn’t work 😫 *2025-08-22, version 7.57.0* Otherwise everything else is very good ### 5/5 — 🙏❤️ *2025-08-20, version 7.57.0* Best of the best ### 4/5 — App software *2025-06-27, version 7.55.0* The app could be a bit faster and more appealing like your competitor Revolut Ltd ### 5/5 — R GARCIA *2025-04-25, version 7.53.0* Outstanding Service always ### 4/5 — Spending feature *2025-03-28, version 7.52.0* Like the app but a pity that the international app doesn’t include the spending feature available in the main app ### 2/5 — Update?? *2025-03-24, version 7.51.0* I have been using the app for years. Always been highly satisfied. The latest iteration doesn’t recognise any longer string of reference characters assigned to each payment making it useless for many mobile payments. Please rectify this introduced bug as I cannot pay any suppliers without the correct account references. ### 3/5 — Recent Changes *2025-03-02* The recent changes to many the of items layout on the screens, are just changes for changes sake. The functions are the same but in an unfamiliar (not so clear) format . Not an improvement, just what some’one’ decided ‘they’wanted. A waste of a project that no doubt cost a lot if money. **Developer response:** Thanks for this, I've shared your feedback with our App development team to help make our App better & better - AJ ### 2/5 — Suddenly Not Working *2025-02-26* I was very happy with the app, but when I needed it today it suddenly let me down. Tried to pay into one of my accounts and it gave the error ‘Invalid Character Entered’ in the section of the payee. I checked and every payee is the same. Had to rush to get to my computer and log in there to make the transfer. I might add, I still have my Samsung phone that I was previously using. Charged and restarted that and the app worked fine there. Dropped 3 Stars for letting me down when I needed it! **Developer response:** Oh sorry about that, let's get you in touch with a colleague for support. Pop us over a private message on Twitter or Facebook or reach us out via the Message Us option on the website and we can have a chat. - AJ ### 4/5 — Revolut still target! *2024-12-03, version 7.48.0* Easy to work with. Good functionality but still a bit to go to level Revolut 👍 ### 3/5 — Upgrade *2024-11-14, version 7.48.0* Love the app, always have done. But last week’s upgrade has deleted my mortgage account from the screen. Please help - because app help and bank staff cannot. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant crashes and objectionable Byzantine rules *2026-05-15, version 7.65.0* Trying to set my own payment limits your app constantly crashes during photo capture then enforces a waiting period just because I’ve upgraded my phone. Have a long hard look at yourselves in the mirror and remember whose money it is. ### 1/5 — Limited account use *2026-05-08, version 7.65.0* Why can’t I not make International payments from my business account I’ve been told it’s coming for years disappointing ### 1/5 — New Phone No Face ID *2025-11-02, version 7.59.0* I am unable to use Face ID on the NatWest app, even though I have enabled it. The message I get is that I have only just begun to use the app on this phone…. I used it for 4 years on my old phone. Ridiculous deprivation of service ### 1/5 — Cora is useless *2025-08-28* Cora is a regression in functionality. I would rather email an IT support desk than use Cora. I would put good money that no one in natwest actually uses it as a customer. The AI is useless and I always have to type “let me speak to a person”, re type my problem, and then wait 48 hours for a human to respond and then they close the chat within a few hours. USELSSS. Edit: for clarity, I was able to speak to a human, but the ticket system is flawed and closes the tickets before they are resolved **Developer response:** I am sorry to hear that Cora wasn’t able to help you, and didn’t pass you through to a human colleague to help. In order to resolve your query, please either call our telephony team or visit our social messaging teams on Facebook or Twitter. - AJ ### 1/5 — waste of money and time *2025-08-13, version 7.57.0* app is useless when needing help with something always told to call the company just to be put on hold and told they would get back to me in 7 days for me to not even get the money back for a fraud payment as there’s “nothing they can do” (don’t make an account with them) ### 1/5 — App crashes when logging in *2024-10-12, version 7.47.0* Usually find the app fine but it now crashes on entering PIN. Can’t contact support as it’s the weekend, can’t access my accounts as the online login requires confirmation via the app. Please sort this out, only recent so might be an issue with the biometric auth setup. ### 1/5 — Wastes time searching *2024-09-17* First of all when you realise you need the International App not the National App, you then find it cannot load onto your MacBook. Then, when you open it on your iPhone . It doesn’t load an App onto your computer, you stay live. When trying to download a batch of transactions, the date selection is fine, and the transactions are shown. There is no way shown, to convert those transactions to a format for use with Excel or Numbers. Abroad and in a different Time Zone ( International?) the all but useless Cora, when eventually bullied into connecting you to Live Chat , reveals the Live is only available during GMT working hours and your long winded search questions to a robot, are not saved, so you have to start over later. **Developer response:** Oh sorry about that, let's get you in touch with a colleague for support. Pop us over a private message on Twitter or Facebook or reach us out via the Message Us option on the website and we can have a chat. - AJ ### 1/5 — NatWest Biometric Facilty Needs Improvement *2022-04-18, version 7.16.0* This doesn’t work as well as the apple facial app! Have to enable for approvals but useless on facial recognition. The app doesn’t give any alternatives not approve new payees and difficult to disable the biometric facility. Needs better facial recognition systems to work outside perfect conditions particularly as NatWest is forcing users to use it for all approvals and changes. ### 1/5 — Doesn’t work *2022-03-13* Useless. 0 stars but can’t set that. Keeps telling me I don’t have a phone number registered in online banking and I need one to proceed. I’ve had the correct number registered for more than 1 year. Re-registered it One week ago using my card reader. Didn’t help. Several calls to support amounting to more than 2 hours on the phone haven’t helped either. ### 1/5 — Phil *2021-10-16, version 7.11.0* Not enough space for narrative/description ## Most praised reviews (10 highest-rated) ### 5/5 — A *2026-07-16, version 7.68.0* Transfer ### 5/5 — Review *2026-07-03, version 7.67.0* Reliable and efficient ### 5/5 — Easiest banking app *2026-06-03, version 7.66.1* I bank with 4 different banks. This is by far the best in terms of ease of use and functionality. Highly recommended ### 5/5 — Holiday *2026-05-26, version 7.66.0* All good Ta ### 5/5 — Amazing *2026-03-07, version 7.63.0* Great app ### 5/5 — Going abroad help *2026-02-20, version 7.62.0* Excellent customer service via the phone, full of care and patience. ### 5/5 — Good stuff *2025-11-22, version 7.60.1* Working well ### 5/5 — Great NatWest App *2025-11-02, version 7.59.0* Very easy and straightforward to use! ### 5/5 — Fantastic staff *2025-09-19, version 7.58.0* Have always had a prompt reply when I’ve had an issue ### 5/5 — Review *2025-09-05, version 7.57.0* Great service never lets me down --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*