# NatWest Mobile Banking — user reviews > 2,156 indexed App Store user reviews of NatWest Mobile Banking by National Westminster Bank plc, rated 4.80/5 from 6,285 ratings. - Source: https://appshunter.io/ios/app/natwest-mobile-banking/id334855322/reviews - App overview in markdown: https://appshunter.io/ios/app/natwest-mobile-banking/id334855322.md - Rating breakdown: 5★ 5,594 · 4★ 464 · 3★ 95 · 2★ 35 · 1★ 97 ## What do users think of NatWest Mobile Banking? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Secure banking - 👍 Comprehensive features - 🚀 Quick transactions - 👍 Organized layout - 👍 Helpful staff **Cons** - 🐛 Biometric approval issues - 🐛 Frequent app crashes - 🐛 Notifications not working properly - 🐛 Difficult to find certain features - 🐛 Inconsistent user experience - 🐛 Delayed transaction updates **Commonly reported bugs** - Face recognition not working consistently - App freezes when trying to pay by bank - Unable to deposit cheques through the app - Incorrect account balance displayed after updates - Biometric approval not working on certain devices **Most requested features** - Add option to view and download bank statements - Improve search and filtering for transactions - Introduce customizable notification settings - Allow users to add notes to transactions - Provide more detailed budgeting and spending analysis tools ## Newest reviews (18 of 2,156) ### 2/5 — Closed local branches *2026-08-24, version 7.69.0* It has been a massive disservice to all bank customers to have almost all local branches close in the manner that they have. ### 3/5 — Makes banking easy. *2026-08-24, version 7.69.0* I liked being able to do everything via the app. As a working and studying mom, time is a luxury. It’s been great. ### 5/5 — Move from Nationwide was best decision!! *2026-08-23, version 7.69.0* I had been battling Nationwide for so long as they still owe me thousands and have THE worst customer service imaginable! No morals whatsoever. Start to opening account or moving over is never straight forward with Natwest.. I have business and personal accounts, but they take responsibility when something goes wrong and that is all we want right? Not having a huge further battle when a bank/BS like Nationwide does something shockingly wrong. So thank you Natwest 🙏 ### 5/5 — AliTA79.$ *2026-08-23, version 7.69.0* I find the service I get from Nat West excellent . Very helpful staff 24 hours a day fantastic thank you I’ve been a Nat West customer for many years and I am always very pleased with the service I get especially the facility to get assistance or reassurance by phone 24 hours a day Many thanks Toni Allison ### 5/5 — Great app *2026-08-22, version 7.69.0* A great banking app, very easy to use with all the functionality you need from a mobile banking app. ### 5/5 — Even the changes have been great! *2026-08-22, version 7.69.0* I’ve used various other banking apps, or seen family members use them, and they get frustrated or confused and it’s just not straight forward. The NatWest app from the first time I used it has been everything I need. It’s easy to use, clear to understand and easy to manoeuvre around. The only bad thing has been I always seem to want to use it on the downtime! Normally between 2 and 3am! But that’s my weird sleep schedule! ### 5/5 — Mr *2026-08-22, version 7.69.0* Best bank ### 5/5 — Great bank *2026-08-22, version 7.69.0* Easy and fun to use ### 5/5 — Transferring money *2026-08-22, version 7.69.0* Very simple ### 5/5 — Long time client *2026-08-22, version 7.69.0* Supportive and helpful ### 5/5 — Easy mobile banking *2026-08-22, version 7.69.0* NatWest app is easy to use, very intuitive and makes life so much easier on the go. ### 5/5 — Good app *2026-08-22, version 7.69.0* Easy to use ### 5/5 — Lord FT *2026-08-22, version 7.69.0* Recently banking with NatWest so far no issues all good to bank with ### 5/5 — NatWest App *2026-08-22, version 7.69.0* I find this app so easy and convinient to use , it saves me so much time and best of all if they think something is not right they call you ### 5/5 — K *2026-08-22, version 7.69.0* K ### 4/5 — App issues *2026-08-22, version 7.69.0* Why does the app refuse my login code, this is the second time in 6 months ### 5/5 — Amazing *2026-08-21, version 7.69.0* Absolutely love the NatWest mobile Banking app ### 5/5 — Excellent *2026-08-21, version 7.69.0* Nat west are one of the best banks very efficient ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful support *2026-08-24, version 7.69.0* No support offered. Reading through a script does not support customers queries or concerns. ### 1/5 — Really? NatWest! *2026-08-22, version 7.69.0* 40 years a customer of NatWest and it’s going to take them 72 hours to see if I can open a savings account with them. They have to do “checks”. Every other bank I have never banked with, opening a savings account took approximately 5 minutes. Think it’s time to talk with my feet! ### 1/5 — STOP ASKING ME TO REVIEW YOU! *2026-08-21, version 7.69.0* EVERY SINGLE TINY ACTION! This app asks you to review it! ANNOYING AF! ### 1/5 — Waste of my time *2026-08-21, version 7.69.0* Not happy as my credit card was blocked due to suspicious transactions. I approved the payment and was advised my card was unblocked. I tried to pay for my new kitchen and was advised that it was blocked!! I’ve got to waste my time sorting it again . After over 50 years of loyalty I’m considering changing banks as ### 1/5 — Terrible app, absolute joke *2026-08-20, version 7.69.0* They’ve emailed me saying they’ve just opened my account and for some reason it says “Sorry, you can't complete mobile banking registration at this time. If you've recently updated your mobile number, please try again after 3 full days from that change. Online Banking and your existing services are still available for you to use in the meantime.” even AFTER waiting for them to open within 2 working days. okay so i go to online banking and yet THEY are telling me to update my phone number ???? how can i do that when i can’t even log in??? because it says “you can update your phone number via the app” but i can’t even even log into the app (or online banking) so how is that possible??? or it says “register for biometric approval” but under there is says “If you have the mobile app, you can register for. biometric approval” but i can’t even log into the app so im actually trapped into a dead end. their only form of help is an ai chatbot “cora” which you have to login to access. My advice for any potential future customers is to Opt for a bank with better customer service other than just a chatbot. ### 1/5 — App reviews *2026-08-20, version 7.69.0* Everytime I use the mobile banking app, I get asked several times to write a review, which is quite annoying. ### 1/5 — Hassled to write a review every time I log in *2026-08-20, version 7.69.0* Bloody annoying. It’s a banking app. The more times I’m asked the less stars I give ### 1/5 — Stop it with the review pop ups! *2026-08-19, version 7.69.0* If I wanted to review NatWest, I would be able to do so independently of the constant pop ups asking me over and over, every time I use the app. If I wanted to review NatWest, chances are it would be because I was happy with the app and I would leave a positive review. But I am so sick of the constant pop ups asking me to rate the app when I am obviously there for a reason and concentrating on doing something you get 1 star, just to get rid of the pop up, but that’s clearly not good enough for you as it still keeps popping up. If you are hoping I’m going to change my mind and rate it 5 stars you got no chance!! The more it pops up the angrier I get. I am not going to change my mind and if I could rate it minus 5 stars I would. Doesn’t it occur that constantly bothering people when they’re busy asking for ratings and reviews is going to have a negative effect. You’re wasting your time on me. If you piss me off I’m going to let you know. So, please STOP IT WITH THE POP UPS!!!!! ### 1/5 — Trying to pay someone abroad *2026-08-17, version 7.69.0* Iv been trying to pay someone in the US and everything looked fine anf then I get a message to say my cards blocked which completely screws my credibility with the vendor.. Oh the joys of the digital revolution ..( ### 1/5 — Review *2026-08-17, version 7.69.0* If your going to ask me to review ask me Once and not every single time I open my banking app it’s ridiculous ## Most praised reviews (10 highest-rated) ### 5/5 — One of top 3 Banking Apps *2026-08-25, version 7.69.0* Visually intuitive and pleasing with all important features right where you need them. ### 5/5 — Innovative *2026-08-24, version 7.69.0* Safe and secure easy to use ### 5/5 — Mobile App great *2026-08-24, version 7.69.0* Makes life so easy with 2 clicks you can do almost anything yo ### 5/5 — Nat West App *2026-08-24, version 7.69.0* Simple, safe and secure and does exactly what it says on the tin. Regular updates and improvements make the App my go to for all things bank related. ### 5/5 — App simple *2026-08-24, version 7.69.0* The app is very simple and user friendly which makes banking easier ### 5/5 — EXCELLENT SERVICEh *2026-08-23, version 7.69.0* The online banking with Natwest is highly user friendly. I could complete transfer transaction in less than three minutes. Thank you Natwest IT team! ### 5/5 — NatWest *2026-08-23, version 7.69.0* I’ve been using NatWest for a couple of years now and I couldn’t be happier this app is easy to navigate through customer service is excellent love this bank hope to say with them forever ### 5/5 — Best *2026-08-23, version 7.69.0* Simply the best ### 5/5 — Jill M *2026-08-23, version 7.69.0* Ease of transferring ### 5/5 — Simplicity *2026-08-23, version 7.69.0* Knowing what it’s like before the apps , banking has become and transactions have become easy ( I the correct hands ) which frees up more time for me . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*