# NatWest Premier Black

> Manage Black account benefits, lifestyle perks, and insurance services. (iPhone/iPad app by National Westminster Bank plc.)

- Source: https://appshunter.io/ios/app/natwest-premier-black/id1441772333 (this page in markdown: same URL + `.md`)
- Developer: [National Westminster Bank plc](https://appshunter.io/developer/990584386)
- Category: Finance
- Price: Free
- Rating: 3.50/5 from 2 App Store ratings · 87 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 42 MB
- Languages: English
- Released: 2018-12-10
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/natwest-premier-black/id1441772333/reviews.md

## What is NatWest Premier Black?

The NatWest Premier app provides quick and easy access to your Black account benefits.

Lifestyle and Leisure
You can purchase discounted eCodes for the latest cinema blockbuster, as well book and earn cashback on tickets for live events.

Protection and Insurance
Register and manage mobile phones, as well as view existing and historic Mobile Phone Insurance claims all within the app. You also have quick and easy access to the AA Car Breakdown app as well as being able to raise a Home Emergency assistance requests when you need it most.

## Key features

- Access Black account benefits
- Discounted cinema and event tickets
- Mobile phone insurance management
- AA Car Breakdown access
- Home Emergency assistance requests

## What do users think of NatWest Premier Black?

Overall sentiment: negative

**Pros**

- ✨ Sleek, fast, pretty app (Nabster0x)
- 👍 Intuitive travel insurance section (Andrew Carrington)
- 👍 Easy setup and access to benefits (Andrew Carrington)
- 👍 All benefits in one place (Tucker85)
- 👍 Quick and easy access to benefits (Mellybongo)
- 👍 Functional app with benefits (ioanv_)

**Cons**

- 🐛 Unable to log in repeatedly
- 🐛 App freezes frequently
- 🐛 Does not register taps on screen
- 🐛 Requires re-entering details for purchases
- 🐛 Cinema booking unusable/no proceed button
- 🐛 App crashes on opening
- 🐛 Password reset issues
- 🐛 Not saving card details
- 🐛 Poor user experience
- 🐛 App not fit for purpose
- 🐛 Unusable for specific benefits
- 🐛 Login loops
- 🐛 Cannot register
- 🐛 App not downloading
- 🐛 Offers not interesting/exclusive
- 🐛 Basic lounges overcrowded
- 🐛 Poor layout
- 🐛 Difficult to contact support via app
- 🐛 Cannot choose seats for theatre tickets
- 🐛 Payment issues for tickets
- 🐛 UI feels old and clunky
- 🐛 Incorrect phone insurance details shown
- 🐛 Cannot update phone insurance details
- 🐛 App not working on iPhone 13 mini (large font)
- 🐛 Odeon cinema booking not working
- 🐛 Reel cinema Farnham not listed
- 🐛 Searches take too long
- 🐛 Ludicrous booking fees
- 🐛 Cannot view statements
- 🐛 No update option in App Store
- 🐛 Date of birth field not loading
- 🐛 No keyboard for date of birth
- 🐛 Page not scrolling for car hire
- 🐛 Premier league game ticket link errors
- 🐛 Account details incorrect at checkout
- 🐛 Endless cycle of update/needs update
- 🐛 Cannot scroll down to redeem codes
- 🐛 App doesn't save credit card info
- 🐛 App doesn't accept Apple Pay
- 🐛 Screen stuck on iPhone XR for cinema tickets
- 🐛 Does not show full screen on phone
- 🐛 Crashing when opening
- 🐛 Freezes when booking
- 🐛 Car parking not working
- 🐛 Doesn't save personal info
- 🐛 Crashes during booking
- 🐛 Login screen remains visible after logout
- 🐛 Email not received for password reset
- 🐛 Freezes on Terms & Conditions
- 🐛 Password reset not recognized
- 🐛 Payment part of booking closes
- 🐛 Signup process shows already signed up
- 🐛 Password generator rejected (special characters/length)
- 🐛 Password stored in clear text
- 🐛 Not recognized as premier customer
- 🐛 No link sent for password reset
- 🐛 Reset password via email works on browser but not app
- 🐛 Doesn't recognize account details
- 🐛 White screen when selecting benefits
- 🐛 Glitches
- 🐛 Call queue wait times
- 🐛 Website equally useless
- 🐛 Link out of date for password reset
- 🐛 Cannot type full password in app
- 🐛 App only allows 12 characters for password
- 🐛 Cannot sign in or sign up
- 🐛 Activation issues
- 🐛 Error message when ordering currency
- 🐛 Cannot use Face ID for login
- 🐛 Splash screen never disappears
- 🐛 Connects to website for insurance benefits
- 🐛 No way to search for flights without accommodation
- 🐛 Flight search shows no availability
- 🐛 Cinema booking doesn't include local City Screen

**Commonly reported bugs**

- Unable to log in
- App freezes
- App crashes
- Password reset not working
- Login loops
- Cannot register
- App not downloading
- Taps not registering on screen
- Cinema booking buttons missing
- Date of birth field not loading
- No keyboard for date of birth
- Page not scrolling
- Payment issues
- Update loops
- Screen stuck on certain devices
- Login screen remains visible after logout
- Email not received for password reset
- Freezes on Terms & Conditions
- Activation issues
- Error messages during booking
- Incorrect insurance details
- Cannot update insurance details
- Splash screen never disappears
- Link out of date for password reset
- App only allows 12 characters for password
- Cannot sign in or sign up
- Website works but app doesn't
- White screen when selecting benefits
- Payment part of booking closes
- Signup process shows already signed up
- Password generator rejected
- Password stored in clear text
- Not recognized as premier customer
- No link sent for password reset
- Reset password via email works on browser but not app
- Account details incorrect at checkout
- Cannot scroll down to redeem codes
- App doesn't save credit card info
- App doesn't accept Apple Pay
- Cannot choose seats for theatre tickets
- Car parking not working
- Doesn't save personal info
- Crashes during booking
- App not working on iPhone 13 mini (large font)
- Odeon cinema booking not working
- Reel cinema Farnham not listed
- Searches take too long
- Ludicrous booking fees
- Cannot view statements
- No update option in App Store
- Premier league game ticket link errors
- App not fit for purpose
- Unusable for specific benefits
- Offers not interesting/exclusive
- Basic lounges overcrowded
- Poor layout
- Difficult to contact support via app
- UI feels old and clunky
- Flight search shows no availability
- Cinema booking doesn't include local City Screen

**Most requested features**

- Save card and address details
- Integrate with Apple Pay
- Dark mode option
- More categories to refine spending
- Improved user interface design
- Ability to choose seats for theatre tickets
- Better handling of Odeon cinema bookings
- List all relevant cinemas
- Improve search speed
- Reduce booking fees
- Fix password input length restriction
- Allow Face ID/Biometric login
- Improve flight search functionality
- Include local cinema options

## Recent user reviews (10 of 87)

All indexed reviews: https://appshunter.io/ios/app/natwest-premier-black/id1441772333/reviews.md

### 1/5 — Never able to log in despite changing password constantly

*2026-08-04, version 1.45.0*

Just a really poor app.  Been with NW for like 30 years time for a swap to Starling or Monzo

### 5/5 — An amazing app

*2026-06-29*

This app used to be really poorly designed and clunky. Probably just a sign of an older app. I provided suggestions and feedback (as I’m sure others did!) which it looked like they used to their advantage. Absolutely amazing app now. Sleek, fast, pretty. Remembers card and address details when buying perks. They have outdone themselves!

**Developer response:** Thank you so much for your feedback! We're delighted to hear you've noticed the improvements and that you're enjoying the app's new look and performance. We really appreciate you taking the time to share your suggestions and your kind words they help us continue to improve.

### 1/5 — Absolutely awful app

*2026-06-27, version 1.44.0*

Been round in circles for 40 minutes trying to get in to it. Now I’m stuck in a loop that I think I’ll be in for about 10,000 years.

### 5/5 — Ticket Service

*2026-04-21, version 1.43.0*

Excellent service.

### 1/5 — Don’t get premier black

*2026-04-19*

It’s unbelievably rubbish. Had it 6 months, checked it regularly and not once did I get anything remotely interesting in terms of offers. The only thing I really used were the airport lounges, but be warned they are the basic lounges and every one I went to was rammed more so than the airport. There’s nothing exclusive about Rewards Black at all. Absolute rubbish

**Developer response:** Hi Aran121, I’m really sorry to hear about your experience that’s understandably frustrating.
Your feedback is really important, and I’ll make sure it’s shared with the relevant team so they can review both the quality of offers and the lounge experience. Thanks for taking the time to share this it helps us improve

### 1/5 — App freezes

*2026-03-30, version 1.42.0*

Totally unreliable. When you need it , log in and find options freeze when tapped. Have to ring anyway. How can this be allowed to happen.

### 5/5 — Great account

*2026-03-07, version 1.42.0*

Lots of worthwhile benefits

### 1/5 — Doesn’t Work

*2026-02-23, version 1.42.0*

It literally does not register any taps on the screen anywhere other than the bottom icons. Possibly the worst app I’ve ever used as a result. Where is the quality control?

### 1/5 — Disappointing

*2026-02-18, version 1.42.0*

Every time I want to pay for something discounted I have to put all my details in the app it should either save my details or have apple pay

### 1/5 — Unsuable

*2026-01-23, version 1.42.0*

Cant use the app.
Terrible… no response on any
Menus

## Frequently asked questions about NatWest Premier Black

### What does the NatWest Premier Black app do?

The app provides quick and easy access to the exclusive benefits associated with your NatWest Black account. This includes lifestyle perks like discounted cinema and event tickets, as well as insurance management features.

### What are the key features of the app?

Key features include purchasing discounted eCodes for cinema, booking and earning cashback on live event tickets, registering and managing mobile phone insurance, and accessing AA Car Breakdown and Home Emergency assistance services.

### Is the NatWest Premier Black app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for accessing its core functionalities.

### Who is the target audience for this app?

This app is designed for existing NatWest Premier Black account holders. It aims to provide them with convenient access to their account's unique lifestyle and protection benefits.

### What kind of insurance can I manage through the app?

You can register and manage your mobile phone insurance through the app. It also allows you to view existing and historic Mobile Phone Insurance claims, providing a centralized place for managing this benefit.

## Version history (last 5 releases)

### 1.46.0 — 2026-08-18

Refreshed and enhanced UI, along with bug fixes and performance improvements.

### 1.45.0 — 2026-07-15

Refreshed and enhanced UI, along with bug fixes and performance improvements.

### 1.44.0 — 2026-05-27

Bug fixes and performance improvements.

### 1.43.0 — 2026-04-07

Bug fixes and performance improvements.

### 1.42.0 — 2026-01-20

Bug fixes and performance improvements.

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## More apps by National Westminster Bank plc

- [NatWest Mobile Banking](https://appshunter.io/ios/app/natwest-mobile-banking/id334855322)
- [NatWest ClearSpend](https://appshunter.io/ios/app/natwest-clearspend/id1227471926)
- [NatWest Pitch](https://appshunter.io/ios/app/natwest-pitch/id1295634296)
- [NatWest Bankline Mobile](https://appshunter.io/ios/app/natwest-bankline-mobile/id1441798359)
- [Island Saver](https://appshunter.io/ios/app/island-saver/id1524823445)

All apps by National Westminster Bank plc: https://appshunter.io/developer/990584386

## Related topics

[natwest premier black](https://appshunter.io/ios/topics/natwest-premier-black) · [natwest](https://appshunter.io/ios/topics/natwest)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*