# NatWest Premier Black — user reviews

> 87 indexed App Store user reviews of NatWest Premier Black by National Westminster Bank plc, rated 3.50/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/natwest-premier-black/id1441772333/reviews
- App overview in markdown: https://appshunter.io/ios/app/natwest-premier-black/id1441772333.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0

## What do users think of NatWest Premier Black?

Overall sentiment: negative

**Pros**

- ✨ Sleek, fast, pretty app (Nabster0x)
- 👍 Intuitive travel insurance section (Andrew Carrington)
- 👍 Easy setup and access to benefits (Andrew Carrington)
- 👍 All benefits in one place (Tucker85)
- 👍 Quick and easy access to benefits (Mellybongo)
- 👍 Functional app with benefits (ioanv_)

**Cons**

- 🐛 Unable to log in repeatedly
- 🐛 App freezes frequently
- 🐛 Does not register taps on screen
- 🐛 Requires re-entering details for purchases
- 🐛 Cinema booking unusable/no proceed button
- 🐛 App crashes on opening
- 🐛 Password reset issues
- 🐛 Not saving card details
- 🐛 Poor user experience
- 🐛 App not fit for purpose
- 🐛 Unusable for specific benefits
- 🐛 Login loops
- 🐛 Cannot register
- 🐛 App not downloading
- 🐛 Offers not interesting/exclusive
- 🐛 Basic lounges overcrowded
- 🐛 Poor layout
- 🐛 Difficult to contact support via app
- 🐛 Cannot choose seats for theatre tickets
- 🐛 Payment issues for tickets
- 🐛 UI feels old and clunky
- 🐛 Incorrect phone insurance details shown
- 🐛 Cannot update phone insurance details
- 🐛 App not working on iPhone 13 mini (large font)
- 🐛 Odeon cinema booking not working
- 🐛 Reel cinema Farnham not listed
- 🐛 Searches take too long
- 🐛 Ludicrous booking fees
- 🐛 Cannot view statements
- 🐛 No update option in App Store
- 🐛 Date of birth field not loading
- 🐛 No keyboard for date of birth
- 🐛 Page not scrolling for car hire
- 🐛 Premier league game ticket link errors
- 🐛 Account details incorrect at checkout
- 🐛 Endless cycle of update/needs update
- 🐛 Cannot scroll down to redeem codes
- 🐛 App doesn't save credit card info
- 🐛 App doesn't accept Apple Pay
- 🐛 Screen stuck on iPhone XR for cinema tickets
- 🐛 Does not show full screen on phone
- 🐛 Crashing when opening
- 🐛 Freezes when booking
- 🐛 Car parking not working
- 🐛 Doesn't save personal info
- 🐛 Crashes during booking
- 🐛 Login screen remains visible after logout
- 🐛 Email not received for password reset
- 🐛 Freezes on Terms & Conditions
- 🐛 Password reset not recognized
- 🐛 Payment part of booking closes
- 🐛 Signup process shows already signed up
- 🐛 Password generator rejected (special characters/length)
- 🐛 Password stored in clear text
- 🐛 Not recognized as premier customer
- 🐛 No link sent for password reset
- 🐛 Reset password via email works on browser but not app
- 🐛 Doesn't recognize account details
- 🐛 White screen when selecting benefits
- 🐛 Glitches
- 🐛 Call queue wait times
- 🐛 Website equally useless
- 🐛 Link out of date for password reset
- 🐛 Cannot type full password in app
- 🐛 App only allows 12 characters for password
- 🐛 Cannot sign in or sign up
- 🐛 Activation issues
- 🐛 Error message when ordering currency
- 🐛 Cannot use Face ID for login
- 🐛 Splash screen never disappears
- 🐛 Connects to website for insurance benefits
- 🐛 No way to search for flights without accommodation
- 🐛 Flight search shows no availability
- 🐛 Cinema booking doesn't include local City Screen

**Commonly reported bugs**

- Unable to log in
- App freezes
- App crashes
- Password reset not working
- Login loops
- Cannot register
- App not downloading
- Taps not registering on screen
- Cinema booking buttons missing
- Date of birth field not loading
- No keyboard for date of birth
- Page not scrolling
- Payment issues
- Update loops
- Screen stuck on certain devices
- Login screen remains visible after logout
- Email not received for password reset
- Freezes on Terms & Conditions
- Activation issues
- Error messages during booking
- Incorrect insurance details
- Cannot update insurance details
- Splash screen never disappears
- Link out of date for password reset
- App only allows 12 characters for password
- Cannot sign in or sign up
- Website works but app doesn't
- White screen when selecting benefits
- Payment part of booking closes
- Signup process shows already signed up
- Password generator rejected
- Password stored in clear text
- Not recognized as premier customer
- No link sent for password reset
- Reset password via email works on browser but not app
- Account details incorrect at checkout
- Cannot scroll down to redeem codes
- App doesn't save credit card info
- App doesn't accept Apple Pay
- Cannot choose seats for theatre tickets
- Car parking not working
- Doesn't save personal info
- Crashes during booking
- App not working on iPhone 13 mini (large font)
- Odeon cinema booking not working
- Reel cinema Farnham not listed
- Searches take too long
- Ludicrous booking fees
- Cannot view statements
- No update option in App Store
- Premier league game ticket link errors
- App not fit for purpose
- Unusable for specific benefits
- Offers not interesting/exclusive
- Basic lounges overcrowded
- Poor layout
- Difficult to contact support via app
- UI feels old and clunky
- Flight search shows no availability
- Cinema booking doesn't include local City Screen

**Most requested features**

- Save card and address details
- Integrate with Apple Pay
- Dark mode option
- More categories to refine spending
- Improved user interface design
- Ability to choose seats for theatre tickets
- Better handling of Odeon cinema bookings
- List all relevant cinemas
- Improve search speed
- Reduce booking fees
- Fix password input length restriction
- Allow Face ID/Biometric login
- Improve flight search functionality
- Include local cinema options

## Newest reviews (14 of 87)

### 1/5 — Can't log in

*2025-09-08, version 1.39.0*

Can't log in, never can, rest PW but that fails. Try it register is says already registered reset PW. Circular problem... In short app does not work as not been able to log in for 12 months + and can't get help from CS?

### 1/5 — Can’t register

*2025-07-12, version 1.37.0*

I have a NatWest Black Account but can’t for the life of me register for this app.  Every time I complete the form and click ‘register’ nothing happens, and there is no explanation why.

### 1/5 — App not downloading

*2025-05-27, version 1.35.0*

App won’t even download.

### 1/5 — Hopeless

*2025-03-11, version 1.33.0.0*

Updated app which ‘forgot’ my password. Tried 8 times to reset but failed to do so.

### 1/5 — Don’t think I will bother!

*2025-02-28, version 1.32.0*

All the very negative reviews are very concerning considering we are paying for this service

### 1/5 — Deleted it rubbish

*2025-02-24, version 1.32.0*

Wasted my time for an emergency plumber over 36 hours still didn’t turn up!

### 1/5 — Amin

*2025-02-16, version 1.32.0*

Useless doesn’t load anything properly despite updating

### 1/5 — Does not work

*2025-01-29, version 1.31.0*

I attempted to use this service, but I’m unable to log in after resetting my password. I’ve tried three times, but it doesn’t seem to work. Therefore, I’ve given up on using this service.

### 1/5 — Cinema booking unusable 👎

*2025-01-25, version 1.31.0*

You select Vue cinema location and there is no button shown on that screen to proceed to next step!!!. Useless app. Can you at-least make sure that all the positive use cases are tested once before giving it to customers!? This bug is existing even in the latest app version, such waste of time👎

### 1/5 — Horrible

*2025-01-24, version 1.31.0*

Can’t log in or restore access.

### 1/5 — Unable to buy Cinema Coded

*2024-12-30*

Despite contacting the support centre several times and reloading the app there is still no way I can purchase Cinema ecodes through the app.  Get as far as choosing cinema location then there is no way to proceed. No continue button or box to enter the quantity.  Works fine if I log in through the Natwest banking app.  The rating for this app says it all!!!

**Developer response:** Hi Fashion queen 49, we are sorry you have had a bad experience using the Cinema benefit. Please email us at membershipservices@capillarytech.com, using the email address you use to log into the App and we will check what is happening, Thanks

### 1/5 — Mr E V

*2024-11-22, version 1.28.0*

What is the point of having rewards if the app that grants you access to such rewards doesn’t work 90% of the time?

### 1/5 — Doesn’t work

*2024-10-02, version 1.26.0*

At the airport. Been trying to log in to access travel benefits for the last hour.  It just doesn’t work

### 1/5 — Garbage

*2024-09-24, version 1.26.0*

Absolutely useless. Doesn't show correct phones insured. Can't update them. Pathetic from such a large bank, developers should be fired

## Most critical reviews (10 lowest-rated)

### 1/5 — Never able to log in despite changing password constantly

*2026-08-04, version 1.45.0*

Just a really poor app.  Been with NW for like 30 years time for a swap to Starling or Monzo

### 1/5 — Absolutely awful app

*2026-06-27, version 1.44.0*

Been round in circles for 40 minutes trying to get in to it. Now I’m stuck in a loop that I think I’ll be in for about 10,000 years.

### 1/5 — Don’t get premier black

*2026-04-19*

It’s unbelievably rubbish. Had it 6 months, checked it regularly and not once did I get anything remotely interesting in terms of offers. The only thing I really used were the airport lounges, but be warned they are the basic lounges and every one I went to was rammed more so than the airport. There’s nothing exclusive about Rewards Black at all. Absolute rubbish

**Developer response:** Hi Aran121, I’m really sorry to hear about your experience that’s understandably frustrating.
Your feedback is really important, and I’ll make sure it’s shared with the relevant team so they can review both the quality of offers and the lounge experience. Thanks for taking the time to share this it helps us improve

### 1/5 — App freezes

*2026-03-30, version 1.42.0*

Totally unreliable. When you need it , log in and find options freeze when tapped. Have to ring anyway. How can this be allowed to happen.

### 1/5 — Doesn’t Work

*2026-02-23, version 1.42.0*

It literally does not register any taps on the screen anywhere other than the bottom icons. Possibly the worst app I’ve ever used as a result. Where is the quality control?

### 1/5 — Disappointing

*2026-02-18, version 1.42.0*

Every time I want to pay for something discounted I have to put all my details in the app it should either save my details or have apple pay

### 1/5 — Unsuable

*2026-01-23, version 1.42.0*

Cant use the app.
Terrible… no response on any
Menus

### 1/5 — Absolutely useless

*2025-11-11, version 1.40.0*

Agree with the other one star reviews. A doom loop of resetting passwords and never being able to login. Complete waste of time

### 1/5 — Cannot reset password

*2025-10-14, version 1.40.0*

I have spend over an hour this morning trying to reset my password - going around in circles to no avail. A similar experience other customers were having in September. It appears this is still not fixed. Deeply frustrating!!

### 1/5 — Completely hopeless

*2025-09-14*

Congratulations! You have progressed from the previous review of ‘almost hopeless’ to now ‘completely hopeless’!
It is impossible to register or access the app. Just going round in circles of resetting my password and being told it is wrong or I am not registered! Try registering just to be told I am already registered! Not what I expect for an account with a monthly fee. I am sure I will get the typical response everyone else has received to their review WHICH IS NO USE WHATSOEVER!! Don’t give an empty apology, get it working instead! Why can’t you be more like American Express? They add value to their customers.

**Developer response:** Hi, we're sorry to hear that you've had a bad experience using the App.
Please email us at enquiries@membershipbenefits.natwest.com using the same email address you use to log into the App, and we’ll look into the issue for you. Alternatively, you can call us on 0345 601 7188.

## Most praised reviews (10 highest-rated)

### 5/5 — An amazing app

*2026-06-29*

This app used to be really poorly designed and clunky. Probably just a sign of an older app. I provided suggestions and feedback (as I’m sure others did!) which it looked like they used to their advantage. Absolutely amazing app now. Sleek, fast, pretty. Remembers card and address details when buying perks. They have outdone themselves!

**Developer response:** Thank you so much for your feedback! We're delighted to hear you've noticed the improvements and that you're enjoying the app's new look and performance. We really appreciate you taking the time to share your suggestions and your kind words they help us continue to improve.

### 5/5 — Ticket Service

*2026-04-21, version 1.43.0*

Excellent service.

### 5/5 — Great account

*2026-03-07, version 1.42.0*

Lots of worthwhile benefits

### 5/5 — Easy Set-up. Initiative Access to Benefits

*2026-01-12*

The NatWest Premier Black app is an excellent way to access, explore, and register your benefits, and provides everything you need to use each benefit at home or abroad. 

It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.

You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.

I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience. 

The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address. 

If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement. 

Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!

**Developer response:** Hi Andrew Thank you for taking the time to share such a detailed review of the NatWest Premier Black app. We’re really pleased to hear that you’ve found the app intuitive and useful, particularly the travel insurance features, DragonPass Premier+ access, and the ease of managing your benefits.
Thank you again for sharing your experience and for being a NatWest Premier customer.

### 5/5 — Easy Set-up. Initiative Access to Benefits

*2026-01-06, version 1.41.0*

The NatWest Premier Black app is an excellent way to access, explore, and register your benefits, and provides everything you need to use each benefit at home or abroad. 

It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.

You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.

The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address. 

I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience. 

If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement. 

Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!

### 5/5 — Very Good Banking App

*2025-06-06*

Very well built and designed app. A few more categories to further refine spending would be good but does everything needed, in my opinion

**Developer response:** Thank you gman44 for your positive review. I am glad to hear you are enjoying the app!

### 5/5 — Great App, all the benefits in one place

*2020-10-12*

This is a great app as it allows me to access all the benefits in one place. Much easier than having to log into the membership services website every time I want to use a benefit.

**Developer response:** Thanks Tucker85, it's great to hear you're enjoying the app! Thanks Melissa

### 5/5 — Latest update - no good!

*2020-06-28*

Update 28th June: response from the developer, fix is being worked on in the meantime a re-download and login again should solve the problem. Thank you for your quick response.

Just updated the app (25th June 2020) and now it won’t open and just crashes every time.

**Developer response:** Thanks for your feedback Frontera44. A fix has found for this issue and now awaiting release with the app store. In the meantime if you’d like to use the app, please delete it from your phone and reinstall via the App Store. You’ll need to enter your username and password again. If you have any further problems getting access to the app, please let us know by emailing us at membershipservicesapp@cxloyalty.com.

### 5/5 — Easy access to my benefits

*2020-06-27, version 1.4.0*

Quick and easy access to all my benefits through the app. Exactly what I needed!

### 5/5 — Fantastic app

*2019-07-08, version 1.1.0*

I use the app on an iPhone X so it’s nice to be able to log in with just the Face ID

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*