# Navigant Credit Union — user reviews > 110 indexed App Store user reviews of Navigant Credit Union by Navigant Credit Union, rated 4.80/5 from 8,419 ratings. - Source: https://appshunter.io/ios/app/navigant-credit-union/id536303581/reviews - App overview in markdown: https://appshunter.io/ios/app/navigant-credit-union/id536303581.md - Rating breakdown: 5★ 6,853 · 4★ 487 · 3★ 126 · 2★ 44 · 1★ 141 ## What do users think of Navigant Credit Union? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Great credit union features - 🤝 Helpful and friendly staff **Cons** - 🐛 Frequent crashes and loading issues - 🔍 Unreliable account balances - 🔒 Poor security and verification - 🤖 Buggy and dysfunctional app **Commonly reported bugs** - Check deposit issues - Notifications not working - Frequent login problems - App freezes and crashes **Most requested features** - Integrate with Zelle - Increase mobile deposit limits - Add search functionality - Improve mobile bill pay experience ## Newest reviews (11 of 110) ### 2/5 — Interface strong, dependability weak *2026-08-23, version 2026.4.2.2* When I’m able you access the app and use it, it’s a good interface. However, it’s not dependable and often doesn’t work when I try to access it. ### 2/5 — Poor performance *2026-03-10, version 2025.10.01* Unfortunately this app seems to be poorly maintained. It is often slow, not opening, crashing, and this has been going on for years. Layout is mostly good when it’s actually working. Could use more care. ### 3/5 — Login Issues *2026-03-10, version 2025.10.01* Wont let me log in half the time keeps giving an “error” ### 1/5 — No version for older phones *2026-02-25, version 2024.10.01* Unwilling to part w my iPhone 7+ which does put me at a disadvantage running some apps as they require a newer iOS. However NCUs app is the first I’ve encountered that doesn’t run at all on this model. I’ll eventually upgrade but I can’t be your only customer complaining about this. ### 3/5 — Notification of a star *2026-02-19, version 2025.10.01* I see a star on my app stating I have some type of message. But yet I can’t find what the hell the stars for. ### 1/5 — Update mobile site *2026-01-25, version 2025.10.01* Why fix something that’s not broken you fixed your mobile website to wear now it is awful. It’s hard to navigate and so be the name of the company navigate but you can’t find anything on it. Without a struggle. The format is absolutely awful. I hate the format and the outlook of it. ### 1/5 — New Update Terrible *2026-01-20, version 2025.10.01* The new update to this APP is literally terrible. ### 1/5 — Horrible!! *2026-01-14, version 2025.10.01* This app is absolutely horrendous! Never works correctly and constantly crashes how these people can’t get a simple app to work right blows my mind! Every time they update it they bring the issues with them I have zero faith in this app and am quickly losing faith in this incompetent bank ### 1/5 — What a joke *2026-01-09, version 2025.10.01* The app used to be great but lately all it does is crashes its left me stranded several times a 3 year old could design a more reliable app ### 1/5 — The new update is trash *2025-11-12, version 2025.7.2.1* It takes so long to load now. I’ve had this app for 5 years now and now, I try logging in and the loading screen stays on for minutes when before it used to be simultaneous. Please fix this, this app is awful now. Bring it back to what it used to be. ### 1/5 — Needs IT people *2025-11-10, version 2025.7.2.1* Bank doesn’t know how to fix debit card not going into Apple Wallet. They need more IT people. 4 weeks and still no answers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Online banking *2026-08-19, version 2026.4.2.2* Online banking app is always down can never just check my balance ### 1/5 — Horrible app *2026-08-18, version 2026.4.2.2* Yet again Navigant has decided to update this app and yet again they messed it up the app keeps crashing you have to log in multiple times and dosent work correctly I’ve contacted them and nobody has a clue as to why and all I’m told is to log into the desktop website, well what’s the point of this app then? I love the bank but this app is USELESS! ### 1/5 — Never works *2026-08-03, version 2026.4.2.2* Always crashes or says unavailable at this time ### 1/5 — Runs very slow if it runs at all *2026-07-28, version 2026.4.2.2* I’m not sure what happened but a month ago the app was working fine now it just buffers repeatedly and that’s if it loads at all. I’ve tried uninstalling and reinstalling the app and that didn’t work either. ### 1/5 — Bad change in website *2026-06-27, version 2026.01* This is a difficult website to log in id you have a business and a personal account. The change is was not for the better. ### 1/5 — Horrible *2026-06-13, version 2026.01* Horrible ### 1/5 — Hmmm *2026-05-31, version 2026.01* Not sure why your trying to charge me a monthly maintenance fee of 13 dollars when I was told it is 10 dollars with direct deposit which I do get. Not liking this bank already and thinking about switching ### 1/5 — Online banking terrible since they changed layout *2026-03-08, version 2025.10.01* Ever since they changed everything on this app I have been having no thing but issues. Take me almost 8 tries just to log in. Once on doesn’t let me get into the account I need to or won’t let me pay bills and even transfer money to other accounts with out issues.why change something that wasn’t broken. ### 1/5 — App *2026-03-01, version 2025.10.01* The app sucks ### 1/5 — Terrible *2026-03-01, version 2025.10.01* Slowest App I’ve Ever Used ## Most praised reviews (10 highest-rated) ### 5/5 — Servicio *2026-08-17, version 2026.4.2.2* Excelente App ### 5/5 — Great customer service *2026-08-13, version 2026.4.2.2* I always get great customer service ### 5/5 — Satisfied customer *2026-07-26, version 2026.4.2.2* Excellent bank ### 5/5 — South Kingstown *2026-06-30, version 2026.01* Probably one of the most friendly and knowledgeable teams I have encountered in any financial Institute ! ### 5/5 — A+++ *2026-05-21, version 2026.01* Easy and convenient way to access my account. ### 5/5 — App review *2026-04-17, version 2026.01* Very easy to navigate, I use it more than going to the bank. I love it. ### 5/5 — Only choice for banking *2026-04-07, version 2026.01* My husband and I have been Bank of America customers and citizens customers, and we would never choose anything but Navigant credit union from the app to the branches to the people that work there we’ve never had any issues and we’re treated so well. ### 5/5 — Simply the best *2026-02-06, version 2025.10.01* Top notch products and service ### 5/5 — Excellent! *2026-01-06, version 2025.7.2.1* Great bank! Wouldn’t bank anywhere else! 😁 ### 5/5 — Love It *2025-09-24, version 2025.7.2.1* Love the app & easy to use. Credit score is a great feature. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*